The complaint has been investigated and
resolved to the customer's satisfactionResolved FPL — fpl extremely high bill for no legitimate reason
resolved to the customer's satisfaction
FPL High bills FOR NO Legitimate REASON!
There are several complains I have for this company and that began when I signed up with them. First they tell me that if I do not enroll in “Automatic Billpay” I had to pay a $400.00 deposit out of the nowhere. I agree to their terms. On December 2011, I had recently moved to a 1, 170 Sqfoot apartment. When I signed up for their services they started billing me $ 25 December,
$ 99 on January, $ 98 on February, $ 113 on March, then $156 on April and before I knew it on May I was paying $196. By June I was already paying $ 307. I spoke to a customer service representative and she said that my bills were increasing due to the temperatures in Summer. I was able to understand that but the bill was still coming higher than I expected. I did not buy any new appliances because the apartment I very small and we do not even have a microwave. The representative sent an FPL electricity expert to tell us what was consuming so much light and his excuse was that our air conditioning unit was “obsolete” or not up-to date. Long story short, I spoke to the administration office about the issue and they send an A/C technician to check on the unit, turns out that all the units in the other apartments are the same; they were not obsolete, and there was nothing wrong with the A/C. The only solution I was offered by the FPL “electricity expert” was for them to put me on a “budget.” That is they lowered the amount of the bill per month I pay, and they move or distribute the remaining amount I owe from every month, towards the next coming months. However, that was not a solution and they did not get to the bottom of the problem. They said they had a “smart meter” who automatically does the reading for energy usage and it then sends the signal to them. I encourage them to check the smart meter, She said that those machines where new technology and that she doubt there was anything wrong with it and refused to request a check on the “smart meter.” They said it was my unit and that was the excuse. There was nothing wrong with my A/C unit and I’m still paying the high bills every month and they still didn’t give me an honest answer to the problem because obviously they do not have it. They charge very High and yet, they are still unable to provide a legitimate reason why they raised the monthly bills. My bills went up by 200% . Not a 50% or even a 100%. We are on the month of November of 2012 and my bills are still high and still going up. Nothing has change in my apartment. No new appliances. No one has move in with me, same three people. I called the representative again with the same concerns about the monthly bills and all she could tell me was I am now paying the monthly bill plus what I owe from the previous months because I was put on a budget. All they could offer was to send another energy expert home to do an evaluation again with the only difference that this time after 30 minutes of talking with her on the phone she agree to send a request to the executive offices to remove the so called “smart meter” and have it check. I used to own a 2 story/ 3bedroom home and the bill would fluctuate from $300 to $400. Why do I have to pay $300 for a 1, 170 sqfoot apartment. I requested the address to FPL executive offices to file a complain against this abusive bills with no legitimate reasons. They are responsible for this problems and what can I do is the only giving power to Florida. We need to stop this Monopoly People. Summer temperatures were their excuse and now the temperature are cooler as you have notice in last couple of weeks and I am still paying the high bills. Unbelievable.
This is not the first time I have a problem with FPL, forgot to mention they charged me $500. Several times because the guy who was supposed to read the meter would skip several months and would not show up to do the meter reading at my house. He simply did an estimate on what I was paying and the bill sent to me. How do I know this? my father was not working at that time
and he used to stay home all day everyday and no one would knock on the door to request for us to open the backyard gate and enter the dogs. The FPL staff would show up to do the meter reading whenever