Fossil Watch — watch repair
I purchased 2 fossil watches in the united states of america in 2005. They were damned expensive!!. The watch I purchased for myself was a dream come true. It has never given me any problems, but hey, it's fossil, world renowned and my problems will be fixed quickly if I had any. Service excellence otherwise they would not have such a big name. Ha!!! I sent my watch into the fossil shop at the east rand mall in boksburg on the 11th march 2010. The gentleman, thabo, assured me it would only take 3 weeks. The number 2 from the number 12 had fallen out, it had to get put back again. Simple, open it up glue the two back in place, close it. Done. Ha!!. Today is the 14th april 2010. I have just called them to find out where the hell my damned expensive fossil watch is. What does the saleslady who answers the phone say? "read the slip". What the ### did she just tell me??? My slip clearly says three weeks. It also clearly says 6 weeks if the parts had to be imported. I don't recall having received a call from fossil advising me that the parts had to be imported and that my watch would take longer than the assured 3 weeks, as the part to be replaced was there, undamaged. I also don't recall having been advised by fossil that there would be a delay in receiving my damned expensive watch back!. Isn't it good service ethic to keep your clients informed? And the icing on the cake - she thinks! It will only be by them ready for me to collect next week! But they will sms me. So, for spending a couple of thousand rand on a watch that I intended to keep for a lifetime (I am 40 years old now) all I get is unacceptable customer service and a sms? Lovely. I will never buy a fossil product again.