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Forever 21 reviews first appeared on Complaints Board on Jul 29, 2009. The latest review Bad management and harassment was posted on Mar 21, 2021. The latest complaint salary issue-katy mills store, houston, tx was resolved on Jun 13, 2019. Forever 21 has an average consumer rating of 2 stars from 179 reviews. Forever 21 has resolved 43 complaints.

Forever 21 Customer Service Contacts

1888 494 3837 (USA and Canada)
1800 953 142 (Australia)
1800 808 216 (Malaysia)
1800 1322 0063 (Philippines)
800 321 1199 (Singapore)
1800 611-0179 (Mexico)
+1 213 741 8257 (International)
+31 765 480 888 (Europe (Netherlands)
+44 808 168 0541 (United Kingdom)
+64 800 445 571 (New Zealand)
+82 308 321 0013 (South Korea)
3880 North Mission Road
Los Angeles, California
United States - 90031
MonClosed
Tue12:00 AM - 12:00 AM
Wed12:00 AM - 12:00 AM
Thu12:00 AM - 12:00 AM
Fri12:00 AM - 12:00 AM
Sat12:00 AM - 12:00 AM
Sun12:00 AM - 12:00 AM
Forever 21 Europe
Westbroek 64-66, 4822 ZW Breda, The Netherlands

Forever 21 Complaints & Reviews

Forever 21denim jeans

I bought a Denim Jeans at Forever 21 and the jeans started ripping apart within one week of the the purchase and using it. I contacted the store manager and the customer service several times but they were not responding to my complaints. I felt frustrated after making repeated calls to the customer care and the store manager but they never get back to me. Please do respond if you happen to see that.

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    • Al
      alice123 Dec 03, 2015

      I bought a Denim Jeans at Forever 21 and the jeans started ripping apart within one week of the the purchase and using it. I contacted the store manager and the customer service several times but they were not responding to my complaints. I felt frustrated after making repeated calls to the customer care and the store manager but they never get back to me. Please do respond if you happen to see that

      0 Votes

    Forever 21dishonest work ethic - refuse to return

    Absolutely disgusted with forever21 and the dishonest polices to basically keep your money regardless.

    Never received a package to inform the company of this to be told i had to complete an affidavit swearing i never received the shipment. Seriously we are talking cheap crap here. Who goes to the trouble to scam for that. What a joke. Anyways countless requests from me to receive the form which i did finally weeks later to then be told on submitting the document it was outside the 10 days from when i requested the form so sorry you are not getting your money back or your items...Scam . . . . Hence had i received the form in the time frame and not weeks later it would have been completed and returned but, its all the customers fault and they accept no responsibility. Don't let your children support this horrible dishonest money motivated company. Lets face it its disposable and responsible for their part in contributing to all things being nothing but crap and taking advantage. Supporting this company and its business model is simply contributing to more crap and more abusive conditions from forever21. The bright idea behind this should be ashamed of yourself for such dishonest conduct i would go as far to say unethical business practice.. Ugly.

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      Forever21product quality of purse

      Company taking advantage of young girls with lower income. Cheap products priced /sort of/ cheaply that break after first "use" then cannot be returned. This would be my second time having this awful experience with your products. I have learned my lesson and thus will no longer be shopping at your store, as well as encouraging those I know not to shop there either.

      Before, I had purchased a pair of shoes in which the strap snapped literally during my first use. $20 pretty much down the toilette. Steered clear of this company for about two years.

      Recently decided to give it another try and bought a couple items, including a hand bag, which again, the strap stitching broke after my third use. (Use meaning I wore it in the evening out on a date for about 3 hours). http://i.imgur.com/sPmeYKS.jpg


      TL;DR Bad quality don't get tricked into wasting your money here on items that will simply fall apart.


      Not to mention you can only return their items for gift cards.

      product quality of purse

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        Forever21.cnI got awful clothes from the website

        I bought some clothes for my daughter from the company www.forever21.cn. The company is rubbish, so better avoid them. These things didn’t look the same as on the website. I was really upset and tried to return them, but the seller told me that he hadn’t seen any problem, so the refund and change was unacceptable. I wonder if there are other people, who had the same experience. Can you provide any good piece of advice?

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          Forever 21he's a very bad manager

          Shawn the manager at 0439 and he is very very disrespectful, he's prejudice against color people he talks to you like a child, yells at you as if you were he's kid. Monday 11/2015 4:05pm he lift the store to talk on he's cell phone for 20minutes no manager in the store. In February a girl named carlisa told him that I said something sexually to her but she Made up it. He said that he was going to get to the bottom it, but of course nothing happened but made me feel discriminated against no one got fired or punish they got promoted...So I quit...please something needs to be done before someone hurts him real bad..someone better hurry up And Get The DM

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            • Be
              bexarsgirl May 12, 2015

              Um, why don't YOU go to the DM rather than a general complaints board? No one here is going to or can do anything about your dispute with a former employer.

              0 Votes
            • Ja
              jaymi Feb 14, 2010

              @heatherbirdlady, How will you NOT visit ANY of the stores now because of the ### at this one location? Makes no sense...

              1 Votes
            • Mv
              mvc Aug 05, 2009

              go to hell ###ing ###, get busy it looks like nobody ### you for long time, i'am talking about this hooker..NONNIEMOUSE.

              -2 Votes
            • Mv
              mvc Aug 04, 2009

              and who the hell you are ###ing ###, this is a space to complain about anything, if you are not agree with the lady's complaint just shup up ### up your mouth looser idiot!!!etc...

              -2 Votes
            • No
              noname185 Aug 03, 2009

              I used to work nearby the store and the employees there would repeatedly mess with me. One of them specifically would say racist comments to me and his friends would laugh. I didn't do anything to them and they had no right to be mean to me.

              0 Votes

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            Forever21.cnno info, no delivery and the seller didn't reply

            I placed large order on the website www.forever21.cn. I paid for it and for the postage as well. I waited a month, but the seller vanished somewhere with my money. The seller is really not recommended and better don’t waste money, ‘coz it is impossible to reach the seller and get any info about the ordered stuff. So be careful if you use this website or leave comments if you have horrible experience with this seller.

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              The complaint has been investigated and
              resolved to the customer's satisfaction
              Resolved
              Forever 21management

              I worked at Forever 21 for 3 weeks and suffered a mental breakdown, and sleep deprivation. They don't care about their employees, all the managers are awful gossips, and they just expect you to know how to do things you've never been taught. The hours are whack, and the place is a safety hazard. Minimum wage is not enough for the amount of work assigned to you, and the amount of work assigned is impossible to get done because they have you getting other stuff. My first night working there I was told by a manager to "just do it" in a snide tone referring to helping a customer retrieve an item which required a latter. I wasn't informed of the safest way to get the item down, set up the latter etc. They constantly hours after i was scheduled to leave even with school the next morning. FOREVER 21 IS A TERRIBLE PLACE EQUAL TO SATANS PERSONAL INFERNO.

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                Forever 21 — lost and damaged items. never received

                Wow, I ordered 7 items and ups lost them in transit and forever 21 acted ad if it was my fault. They sent me...

                Forever 21shipping charges

                Placed an order for 2 gift card, $200. Value, paid 16.95 for express delivery on the 18th of december. Discovered thru order tracking that I will get the purchase no sooner than the end of the day on the 24th... Thats express delivery? Called customer svc, got the runaround about placing order later than the order time on the 18th, then 2-3 business days to handle then delivery. If their online order information had explained that, I would not have ordered... Guess what, they just hired the best salesman they will ever encounter because I will sing their praises from this day forward on what outstanding service they provide.

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                  • Mk
                    MkStItCh Dec 22, 2013

                    2-3 business days is quick this time of year. You ordered on the 18th...That means they will ship on the 23rd... 2 days for delivery is the 26th. (Saturdays, Sundays and Holidays are not business days). SOOOO You need to be told that?
                    What is your complaint???

                    0 Votes

                  The complaint has been investigated and
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                  Resolved
                  Forever21poor customer service... easily fixed!

                  To whom it may concern,
                  I was at your Forever21 location in the Eaton Center yesterday and would like to give your company some feedback which I think would greatly improve the experience of your customers.
                  When I approached the check out counter to pay for my merchandise, there was already an established single line up, each person taking turns to get assisted by the next cashier to become available. This system seemed to be working well and thus to maintain fairness I went to the back of this one line ( please note that I was in a hurry to get back to work). Most people followed the same fair system until one lady decided to go to the front of another isle ( potentially another area to line up?!). At this time, there was 10-15ppl in the one line we had established which had been working efficiently and fairly and others had been respectfully forming. I said " excuse me ma'am but, we are forming one line" ( ...maybe she didn't see us?). She rudely said that she'd been to the store before and that it didn't work that way. I let her know that I understand things may change from day to day but that at the moment, we were all forming one line and that it was unfair for the rest of the people who've been waiting patiently. She was angry and didn't want to move. The cashier chimed in and said that it was true and that it was another line aisle. I felt very uncomfortable in this situation as I understand your company has trained your staff to encourage people to form multiple lines(?), but seeing as there was already a substancial amount of people in one line, I beleive the system should have been respected ( how many other people were in that line in a hurry to get back to work?) There should be a clearer method established ( arrows on the floor ( like Tim Horton's)? signs that read "line up" here ) SPECIALLY before a long single line of people starts to form, otherwise the employees should respect that people are attempting at a fair system, after all it is no less efficient or productive than multiple lines...the only thing it establishes is a negative experience for those of us who respect societal's unwritten rules of consideration and respect leaves and a sour taste in our mouths from your store, Forever21.

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                    Forever 21dishonest management

                    The store manager and Co manager bought huge amounts of clothing in bulk of every size to resale it on eBay during the sale they would have. They would ring each other up and even spent around 500. They would buy multiply times throughout the day And brag about a booth they ran doubleing her money. The store manager bragged about selling on eBay. The two worked together writing me up for mistakes they made themselfs. They had intention to build up my file to have me fired because I had turned them into corporate for there dishonesty to the company. Shortly after s.m was question by loss provention she emailed my entire file in to have me terminated. I knew this cause I was a manager and was required to read emails daily. When I hadcome back from my lunch another manager had this information up on the screen. This same manager used to kick a trash can and say she wished it was the Co.
                    manager. The management was so immature and dishonest, they gossiped about other employees making fun of them and would even talk about each other. I was the older of the group and took my job seriously, I had kids I was supporting and never wanted to be involved in the immature behavior. This put me as a outcast and I was targeted everyday at work. I was put in a room for

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                      • Te
                        terribletreatment Aug 29, 2013

                        ...4 hours were my lunch was violated in a timely manner. I was under questioning were they redirected the sm and cm dishonesty twords me. They asked me not to leave this small, no window office untill i wrote a statement as they stud outside of the door. Then as the store manager arrived for her shift and had me go through a process of termination. The store manager was not a honest person and did things that were so unprofessinal to the employees. like hiding keys from them and then giving them a write up for it, She called sales associates stupied, and made fun of there appearances.She promoted really immature employees that were trouble makers and lazy. They would spend time in the office gossiping, on there cellphone and snacking while i ran there segments. I was a hard working and well respected manager and didn't deserve the poor treatment. I was singled out as a manager, picked on making it difficult to go to work everyday.
                        Im in shock that the corp. supported this behavior and didn't have commen sense to see what was really going on.
                        I only pray that they figure it out and fix it! Im no longer with the company but i hope they fix it for those hard working nice employees.

                        0 Votes

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                      Forever 21 — unemployement claim

                      After almost 3 years as a Co-Manager I was terminated for a reason that would not prevent me from receiving...

                      The complaint has been investigated and
                      resolved to the customer's satisfaction
                      Resolved
                      Forever 21 — work load

                      I had high hopes for this company before my employment. I had previously worked in a restaurant throughout...

                      The complaint has been investigated and
                      resolved to the customer's satisfaction
                      Resolved
                      Forever 21 — wrong size sent but I am out of luck

                      I am quite appalled at the lack of service I received from Forever 21 today. I am a long time customer of...

                      The complaint has been investigated and
                      resolved to the customer's satisfaction
                      Resolved
                      Forever 21lost holds twice waited in line over an hour

                      Went into store, shopped for about 20 minutes tried waiting in line but only had a 45 min break from work so asked an associate to hold my items ad I would be back at the end of my shift (less than hour) came back and associates had lost hold and no one was willing to help me they basically shrugged me off and ignored me. Then re-shopped and waited in ANOTHER line for ANOTHER half hour (I counted at least 23 associates working and they had one register open both levels. Both times I attempted to purchase). No one jumped in to help customers or resolve my issue and other customers were complaining also. I have managed a business (on a much larger scale)and have never seen such a poorly operated store. I will NEVER shop here again for lack of ANY customer service and the neglect I also felt seeing as they lost my merchandise. I will also be telling all my friends not to shop their anymore either. TERRIBLE CUSTOMER service!

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                        Forever 21refund policy

                        DO NOT order from Forever21.com. While their return policy is clear in that they don't take back "final sale" items, the items on their web site are not clearly marked "final sale". Even their order confirmation email does not indicate that any items are final sale. Only the invoice received with your items is marked and at that point it is too late. Their customer service representatives don't care and are not willing to help nor will they transfer you to someone else who might be able to help. BUYER BEWARE!

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                          • SKOR Nov 29, 2012
                            This comment was posted by
                            a verified customer
                            Verified customer

                            http://www.forever21.com/CustomerService/CustomerService.aspx?br=f21&content=returns

                            "FINAL SALES: All sales of Gift cards, e-gift certificates, cosmetics, jewelry and items marked as Sale are final. FINAL SALE items cannot be returned for exchange, credit, or refunds."

                            0 Votes

                          Forever21.com — very slow shipping in my experiences

                          I ordered six items from Forever21.com about a month ago and just got my package two days ago. Very slow...

                          Forever21.comincredibly frustrated, disappointed and angry.

                          I placed a $53.00 order on 9/13/12 and did not receive free shipping even though my order was over $50.00. Reluctantly I paid the $13.90 shipping fee because I just wanted to get my order. THREE WEEKS go by and just like the other customers, my order goes totally unprocessed. I email Forever21 a week ago and get an automated response that half my order is now out of stock. I was disappointed but figured I would get the remainder of the order within the week.

                          It has now been ONE MONTH, and my order is STILL posted as "new". I'm sure the rest of my order is now also out of stock by now. What a gross mis-handling of a situation. If a company this size is handling a warehouse move this badly, someone needs to be replaced. I used to shop at this store all the time, and I don't think I'll ever go into one again much less order online from them again. Incredibly frustrated, disappointed and angry.

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                            • Hy
                              Hyukkie Nov 01, 2012
                              This comment was posted by
                              a verified customer
                              Verified customer

                              Wow, I never knew that could happen with Forever21 online experience. I usually just buy everything in-store and it's great since everything is so cheap especially their jewelries. Thanks for posting this, I will just buy in-store and not online since I was thinking of buying their sale items online.

                              0 Votes

                            Forever 21 — credit card policy

                            Forever 21 requires an i.d. when using a credit card, like MC or VISA. This is specifically against the...

                            The complaint has been investigated and
                            resolved to the customer's satisfaction
                            Resolved
                            Forever 21over charged

                            When i went to pay for my items the clerk said my credit card would not go thru, so i gave her another card and that would not go thru either. So i paid cash. Both my credit cards were charged and i paid cash, I was on the phone with the store and corporate for almost an hour, had to go back to store and the manager said he would fix it, but to get back in line so he could use register. Tax free day at store so there was 10 people in line. I am in the service industry and I would never send someone to the back of line while i was already taking care of them, especially when it was the stores fault. They never did refund either of my credit cards or anything.

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                              • Andrea Hudson Dec 02, 2012

                                It's a shame you are having problems with this store. They have some lovely items. I recently bought a new bra and three new pairs of panties and I got a pretty good deal.

                                0 Votes
                              • Fs
                                fsgsdgdgf Dec 02, 2012

                                This is in response to Tasha12's comment. You are calling this person self-centered because they wanted to get fraudulent charges taken off their credit cards? Not to mention this customer had to make a special trip back to the store in order to fix this error. Technically speaking, the next in line is the one who should be taken care of. It doesn't matter how long it takes to clear up the issue as long as it's that customer's turn. Forever21 is responsible for not having another register open on a TAX FREE WEEKEND and constantly over charging customers. You can look on all of these sites and there are literally 1, 000s of customers claiming to have been over charged and scammed by this company. This is in no way this customers fault and you look like an ### for even suggesting it.

                                0 Votes

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