We use cookies to improve your experience on our site and to show you personalised advertising. By using this website you agree to our Cookies Policy.
Learn more.

I agree
Register Sign in
SUBMIT A COMPLAINT
Clothing, Shoes & Acc Forever 21

Forever 21

172 Reviews

Forever 21, Inc.

3880 North Mission Road
Los Angeles, California
United States - 90031

Customer Service

1888 494 3837(USA and Canada) 4 7
1800 953 142(Australia) 2 1
1800 808 216(Malaysia) 1 0
1800 1322 0063(Philippines) 1 0
800 321 1199(Singapore) 0 1
1800 611-0179(Mexico) 0 0
+1 213 741 8257(International) 1 0
+31 765 480 888(Europe (Netherlands) 0 0
+44 808 168 0541(United Kingdom) 1 0
+64 800 445 571(New Zealand) 0 0
+86 400 820 0236(China) 0 0
+91 804 648 5177(India) 0 0
+81 120 936 595(Japan) 0 0
+82 308 321 0013(South Korea) 0 0
MonClosed
Tue12:00 AM - 12:00 AM
Wed12:00 AM - 12:00 AM
Thu12:00 AM - 12:00 AM
Fri12:00 AM - 12:00 AM
Sat12:00 AM - 12:00 AM
Sun12:00 AM - 12:00 AM
Forever 21 Europe
Westbroek 64-66, 4822 ZW Breda, The Netherlands
Show MoreShow Less
Add/Edit Contacts
Forever 21 Social Profiles:

Complaints & Reviews

Forever 21 verified

building safety, management, corporate, objects falling from ceiling and hitting customer on head

My daughter and I were shopping in Forever 21 on November 6th, 2019. While my daughter was in the...

Grapevine Clothing, Shoes & Acc
60879
Forever 21 verified

policies and district manager

A Couple Months Ago We Had A Change In The Dress Code Policy . I Don't Have A Problem With The...

Atlanta Clothing, Shoes & Acc
Forever 21 verified

didn't pick up the return order yet

I purchased an item from forever 21 India website. It didn't fit me. So I created a return request the very next moment I received it. So there is a pickup facility provided by forever 21 in which the item will be picked up from our place by the courier agency. I opted that option instead of self sending option. This request was created on 19th October and it was supposed to be picked up on 20th October. But no one has come till now. I called Forever 21 India customer care 5 times. Each time I get a reply "it will be picked up in 2 days." Which never happens.
Where can I raise a complaint against this?
Last time I called them and told them that I'm gonna complaint, they told me to go ahead. What an arrogance and unprofessionalism.
This is my order no. F2155625

Read full review ›Hide full review
Forever 21 verified

ribbed front-button top

I placed an order (#[protected]) and when I received the item it had to dark spots. The spots looked like make-up so I ran it under water to try and remove them, but they would not come out. I foolishly told operator that I ran item under water and was then told "too bad for you, i can't help you because you ran item under water." WHAT? Missing the POINT!!! You sent defective merchandise to me and you waste my time refusing to send me a non-damaged item. No wonder you are going out of business. I have been a great customer at your stores and via mail orders for 25 years and I will never, ever shop there or visit your website again. No wonder you are in bankruptcy. Shame on you.

ribbed front-button top
ribbed front-button top

Read full review ›Hide full review
Forever 21 verified

customer service

I was waiting in line waiting to pay when the cashier yelled out to the lady behind me that she had...

1 comment Clothing, Shoes & Acc
Forever 21 verified

online order and stolen money

I made an online purchase 2 weeks ago, and customer service refuses to give me any answers. I was supposed to receive my package in 3 days, which is the shipping i paid for. Their email customer contact said they canceled my order, while the twitter page says it's been shipped, but they can't provide a tracking number. Now they're not replying at all. Seems like they've stolen my money. I'm absolutely shocked at such horrible service! No wonder their company is going bankrupt. They need to steal as much as they can. I demand to get my refund!

Read full review ›Hide full review
Forever 21 verified

sent me wrong items and I requested for refund it’s been a month and giving me a run around!

Don't buy at forever 21!!! Buy at your own risk! I shop all the time on Forever21. They even said I'm a VIP member which I didn't know until I called them for this issue. I ordered online. They sent me the WRONG ITEMS! First of all my order is for 6 items they only sent me 4! Out of the 4, only 2 are only correct. They are giving me a run around! First I sent the wrong items back to them. I tracked it and they said I'll get an email. I saw they received it and yet NO EMAIL. I called again and now they are saying to fill up an affidavit and email. Did that! Now forever21 is singing a different tune! That I have to confirm how I received my package. This company DOESNT WANT to return your money! Especially now they are going bankrupt! Will be reporting on them to BBB!

Read full review ›Hide full review
Forever 21 verified

return id 1604248

I returned the product I bought as the fitting was not good. And since 45 days they are not able to...

Work at Home
Forever 21 verified

Products Not Received - Horrible Customer Service

Please save yourself some frustration and avoid ordering from Forever21. First, the shipping is terribly slow. I ordered items on August 3rd and they still have not arrived. It was stuck at "in transit" status for over a week. Second, customer service is rude. One nasty young lady hung up on me while I was asking about my order. Then, she had the audacity to hang up again when I called back. Look folks, spend your money in stores that value customers enough to hire competent and professional customer service staff. In closing, Forever21 should train customer service agents on how to provide courteous support (or fire them) and this company should invest in empowering customer service agents to offer customers some sort of good will gesture when orders do not arrive within two weeks.

Read full review ›Hide full review
Forever 21 verified

shipment

I Received My items That I Purchased And I Noticed There Was A Atkins Bar In There Now I Did Not Take It Offensive Until I Noticed Only Other Plus Sized Girls Like Myself Received Them. What Are You Guys Trying To Say? I Feel This Was Inappropriate And It Makes Me Not Want To Shop With You Guys Like I Love You All. Your Company Have My Size And Have Great Prices I Hope You Guys Don't Feel No Type Of Way About Plus Sized Women. I'm Considering Speaking With A Lawyer.

shipment

Read full review and 1 response ›Hide full review
  • Ln
    LNK8 Jul 25, 2019

    They sent them to orders of all sizes, calm down. I ordered all small clothing and received one. Atkins bars are protein packed meal replacement bars... that can be used to cut back calories if used to replace 2 meals or anyone can eat them at any damn time for protein.

    Reply
    0 Votes
Forever 21 verified

debt collector

I am very furious with the conversation that has taken place between myself and a customer care representative . I believe she works in the department that works with payments . She gave her name as Jody, but refused her last name or any other information for that matter that would better help identify herself . I was very insulted by her choice of words . Everyday I receive a phone call from a blocked number which is a representative from Commenity Bank for My Forever 21 account . At this point I feel like I am being harassed and it is unacceptable . I tell the representative kindly everytime that reach out to me when is a accurate date for me to make a payment . The choice of words that Jody utilized were very unnecessary and I don't appreciate it . This unprofessionalism is not acceptable to any client for that matter.

Read full review ›Hide full review
Forever 21 verified

[Resolved] salary issue-katy mills store, houston, tx

Hi,
I am an employee in F21 Katy Mills, Houston, TX and i want to lodge a complaint regarding salary. Please provide me HR email address.

I am employed since May 19 2019 at forever21 katy mills store.
My first pay cheque was due on June 7 but i never got my first pay cheque, the reason i was given that i am not in their system so they are enable to give me salary.
They told me to wait and I can take salary On June 12 but i didn't got it today either.
It looks like i will never get my first salary because of some unknown reasons.
I have worked hard to earn this and it is painful not to get paid off for your hard work. This is really disappointing and discouraging. I never expected this from forever21 as employer.
I want to escalate this if you can help.
Thanks

Maryam Jamal
Store Associate
Katy Mills Store, Houston TX.

  • Resolution Statement

    Want to delete.

Read full review ›Hide full review
Forever 21 verified

online order not received after three weeks

Hello,
I ordered four items from Forever 21 online to be sent to the Forever 21 store in South Coast Plaza along Bristol here in Costa Mesa, CA on May 10, 2019. I am an avid buyer from F21 and always receive my orders on time. But it is now May 31 and its getting ridiculous. Ive talked to at least 5 customer service representatives and they all tell me to just wait but enough is enough. Something should be done about this and nothing is. This is my order number [protected].

I'd love to buy more but this is killing my trust and desire for your products.

I'd love for my items to be sent to me right away or at least be compensated for this inconvenience. I bought these products for special occasions and it was missed.

Read full review and 1 response ›Hide full review
  • Iu
    I_understand May 31, 2019

    Happy Mile,

    Did they ever provide you with a shipping confirmation and/or tracking information?
    Have you thought about cancelling the order with the company then disputing the payment with your own card company? That may be a fix to recoup your $$.

    Reply
    -1 Votes
Forever 21 verified

expired discount code

I signed up with forever 21 May 23, 2019 with the email shariah.[protected]@gmail.com, and they sent me a code to use for a 10% discount, which expired in 7 days, the same night I signed up. I tried to use the code the day I got the email with the 10% discount code, but when I put in the code in said it was already expired. There's no reason it should already be expired when I just got the code!!

expired discount code
expired discount code
expired discount code
expired discount code

Read full review ›Hide full review
Forever 21 verified

service

my experience at forever 21 was traumatic and disturbing. i'm a 16 year old and i have always loved shopping at forever 21 but the fitting rooms had always made me uncomfortable due to how big the space was between the ground and the divider wall. one day i was trying on a one piece and when i bent down to pull my pants up there was someone videotaping me with their phone through that space. it was absolutely horrifying. i later found out it was a 31 year old man. i told my friend to get the manager and the police got him. cameras showed him walking into the fitting room right after me and when the woman who was working the fitting rooms talked to the police she told them that she had placed him three rooms away from me but he had ended up in the room next to me... sounds like she wasn't paying very close attention if he moved 3 rooms down and she didn't even notice. once i got dressed and came out of the fitting room i tried to speak to the manager and he wouldn't even look at me. after this experience i looked up "forever 21 fitting rooms" and hundreds of stories just like mine showed up. something needs to change and until it does i will NEVER shop at forever 21 again and if you do i don't recommend going in the fitting rooms.

Read full review and 1 response ›Hide full review
  • Kn
    kneelfist Apr 24, 2019

    Why should she pay attention. He is the one that did not follow her rules.

    Reply
    0 Votes
Forever 21 verified

return the item - wasn't refund it... they will keep my money and sell it again!

This kind of retail company needs be put down! Awful - Terrible customers service. I returned a...

Clothing, Shoes & Acc
Forever 21 verified

incorrect product

I ordered the fringe open-knit top. When it arrived, it was very large. I cannot wear it. I have...

Clothing, Shoes & Acc
Forever 21 verified

horrible customer service

I will never shop here again, online or in store. I used to live for Forever21 and now I have never been more disappointed by a store. I ordered a pair of shoes from their website in an 8.5 for a wedding that I am in. It took longer than expected to receive the shoes but I got them with enough time to make sure they would work. However, when I received the shoes the company sent me a 6.5. I double checked my order to make sure I ordered the right size and I did. I called the Customer Service number and this is when it all started. Not only did I wait a very long time but I had to call there 3 times because I was hung up on by members of the team twice when I asked to speak to a manager. On my 3rd call, I asked to speak directly to a manager after being on hold for 20-30 minutes I finally got through. Basically the supervisors message was that they can't do anything about it and that "I am out of luck". To remind you these are not just shoes for a night out, they are shoes that I am wearing to a wedding I am in. He said that all they can do was have me order another pair but he can't promise they will get there on time unless I upgrade the shipping and if they don't get there on time I can't return them because they are marked as final sale. I have never been more frustrated and disgruntled. I then asked what I do with the 6.5 because I obviously can't wear them and I was told I would receive a shipping label in the mail by early Monday morning. This morning rolls around and I use the online chat service, I was told that she couldn't help and that I had to fill out forms for this to be approved and then she closed the chat before I could reply. I am now out of shoes for the wedding and out of the money I paid for the current shoes. I will never shop here again and I will make sure this story is spread by any review possible and by word of mouth, I can guarantee that.

Read full review ›Hide full review
Forever 21 verified

item process and system

My experience with f21 was very dissatisfying and frustrating. I had found burgundy ankle strap...

Milpitas Products & Services
Forever 21 verified

lack of customer service with customer support

I have been going back and forth with customer service over the phone and through email and everyone keeps giving me the run around.

I have been trying to make a return but am unable too because with this new return link I cannot access my package through the website they provide. Everytime I enter in my Order Number which is [protected] and my billing zip code 90020 it says that it doesn't recoginze that info.

I've called and explained this situation and Ive emailed and explain this situation and the only thing they keep doing is resending me the link which is not helping me.

I've tried accessing the return link on my cell phone, on my laptop, on my computer at work and also through the Google Chrome they suggest and NONE OF IT WORKS.

I am trying to return items I purchased on October 9th and I have been unable to for weeks now and no one is providing me with what I need which is a RETURN SHIPPING LABEL.

I am so ready to cancel my credit card with Forever21 because this is just ridiculous. I've never experience such horrible customer support and no one being able to get to the bottom of an issue.

It seems like no one has any clue about this new return process and it's very inconvinent. I hope this reachings some one that can possibly help me because at this point no one has been able to and that's insane!

Read full review ›Hide full review
Forever 21 verified

a refund for a package

I'm trying to get a refund on a package I ordered but I don't seem to understand the menu option...

Ontario Credit Cards
Forever 21 verified

customer service

I placed an order on the 27th, unknowingly, it was canceled. Forever 21 can send out so many email...

Brooklyn Clothing, Shoes & Acc
Forever 21 verified

received wrong item

I payed for a black bodysuit and had it sent to the store. Picked it up and and opened it when I...

California Clothing, Shoes & Acc
Forever 21 verified

order status/ shipping / rufus

9/29 I ordered to ship to a store in QuakerBridge Mall. I got an email 10/3 stating it had shipped and would be deliver 10/8 ( holiday) I called and the store told me it hadn't even shipped from what they could see. I called customer service 10/12 and they stated they do not have tracking when shipping to a store ?? 10/15 wanted refund told3/5business days. Requested supervisor contact. Never called 10/19 asked to track refund and asked for another supervisor call said they emailed store - called store they have no email. Horrible customer service and I'm an taking legal action

Read full review ›Hide full review
Forever 21 verified

exchange

The system was down at the store and the signs on the store said no return and no coupons but...

Frisco Employees
Forever 21 verified

horrible customer service and employees

On Saturday 10/07/2017 around 8p.m. I was in the store looking at clothing on a table & there was a...

Houston Retail Stores
Forever 21 verified

physical abuse and harassment to employees

I dont work for them, thank god..but my daughter does. I have seen managers yell insults across the store to cashiers. Now one of them literally shoved my daughter when she didnt feel she was ringing up a customer fast enough. She shoved her over and sai d "you can just leave". Forever 21 has long record of abusjve treatment to employees, i dont even know what to advise her on this one.

Read full review ›Hide full review
Forever 21 verified

inappropriate employment practices and job discrimination

My son has been an employee of the company since June 2018. This is his very first job and he wa...

Katy Retail Stores
Forever 21 verified

online order

Placed an online order on 9/2. Selected "ship to store." Today is 9/15 and the order hasn't arrived...

Retail Stores
Forever 21 verified

missing order

I placed an order online with Forever21 and paid to expedite the shipping... FedEx said the shipments arrived but I did not receive it and now just wait 2-3weeks to receive a "ruling" on what to do next. I'm out of the country starting next week and rush ordered this to wear to a wedding and now will not have the items in time nor will this be resolved before I leave the country!!!

Read full review ›Hide full review
Forever 21 verified

order stolen upon delivery

Order #: [protected] Customer name: [removed] Date of Incident: Tuesday, August 28, 2018 Courier...

Online Shopping
60879
Forever 21 verified

service

I am a true Forever 21 shopper and have always loved shopping in the Peachtree Mall location, that...

Columbus Clothing, Shoes & Acc
Forever 21 verified

dress you can see through

I bought a dress from Forever 21 a while ago only to put it on before an event and realize you can...

Clothing, Shoes & Acc
60879
Forever 21 verified

employee

I experienced a very unpleasant experience at checkout at Roosevelt Field mall with cashier...

Garden City Employers
Forever 21 verified

i'm complaint about service

Happened at 12Aug2018 (sunday) Afternoon serviced by chashier name Nor Mahsuri. I'm using my...

Clothing, Shoes & Acc
Forever 21 verified

hr services, king of prussia store services

I used to work at the King of Prussia forever 21, I quit June 16th because I was assaulted by a...

King Of Prussia Job & Career
Forever 21 verified

online service

I placed an 8 item order on wed 7/25 which was confirmed with conf #[protected], the next day I received an email that my order was canceled with no explanation as to why. I also used my $15 reward which was not returned. I the called the number given in the email which provided no help & said it was a sensitive issue and I needed to call my bank (forever21 credit card). I called them asking what the issue was & they stated there was not a problem on their end & that credit was available (which I already knew). The representative called the catalog discussed that they were not at fault for the cancellation and the catalog rep approved for my order to be reordered & stated they would take care of the shipping for it to get to me faster than the standard. After getting that done and receiving a new conf # I realized my items were not the same price as the first order (more $) but I didn't want to get back on a extensive call so I didn't bother. Four hrs later I get another email stating my order has been cancelled again! The process starts again call, representatives, catalog etc. They still have no explanation but they said they will escalate & give me a call in 24-48hrs. After being on the phone a total of 2hrs I get transferred to rein who stated she was the highest supervisor I could go she told me the same thing about she would look into it & escalate my concerns (I thought she was who I talk to when things escalate, she was the supervisor right) then tells me rudely she is not expediting shipping (even though that was the comp given from the previous cancel). This order was for my son that needed them by a certain date & forever 21 failed at providing customer service because I still don't have my order or an estimate of when I would/will not an explanation.

Dissatisfied customer
Ss

online service
online service

Read full review ›Hide full review
Forever 21 verified

rude employees

A group of girls me including, went to go ask one of the employees if we could get a discount...

Chicago Clothing, Shoes & Acc
Forever 21 verified

top/pants outfit

I ordered a mustard outfit for a trip. Recieved order the outfit was Navy..that was just the first thing. Contacted customer service about returning outfit, they said it would take 4 to 6 business days, so I said I would order another one and they could refund me when the wrong one was returned. No, that wasn't good either, I bought the original at $41 they wanted me to pay $58 for the new one and on top of the $17 difference they wanted me to pay over $20 to have it shipped express. So their mistake was going to coat me $38, the lady I talked to seemed to think that was no big deal. Told her nevermind I would keep the wrong color, just never order from them again. Opened the package and no top, just pants..really. Contacted them again to let them know I would be sending the pants back and I would be expecting a refund. This is the worst customer service I have ever encountered.

Read full review ›Hide full review
Forever 21 verified

service

This is the 3rd time I have encountered this particular cashier at the Forever 21 at arrowhead mall...

Glendale Retail Stores