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2.8 9 Complaints
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Nautica Complaints 9

ComplaintsBoard
K
1:04 pm EDT

Nautica Online purchasing and customer service

I have been trying to place an order online for 2 days and the system coincidentally is not accepting orders that uses PayPal, Klarna only credit cards. That seems like they are breaking the contract with these companies. I called and spoke to 4 different customer service reps and none of them could solve the issue. One gave me a promo code to use and it did not work. I asked for supervisor several times and was told no supervisor is available each time. Still i haven’t been able to place my order 72 hours later. I’m very disgusted with Nautica and probably won’t ever order from them again.

Desired outcome: Phone call from someone to resolve issue

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B
3:50 pm EDT

Nautica blanket

i purchase a use nautica blanket set frm burlington im very unhappy i noticed once i laid it on my bed and smell it. this shouldnt happen wth this covd 19 going around this is nt safe and it is nt acceptable [protected] Shahidah Jefferson email [protected]@icloud.com i have pictures of the product i couldnt believe this i had to spray dwn my whole bed

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J
4:47 am EDT

Nautica Order for trousers - not completed

18th June 2022

I ordered and purchased for 5 trousers from the website of Nautica. They confirmed the order with the invoice and acknowledgement that they had received the payment. Without consulting me they handed over the shipment to Borderfree who in turn handed it over to DHL. I received the shipment after about 14- 15 days and to my surprise I see only one trousers. I sent emails to Nautica several times, in fact everyday I send them emails and their repsonse:

Nautica Customer Support has successfully received and logged your email inquiry. Please make a note of your Case #[protected] for any further communication.

Case Subject: [EXT] Your request identification number is 4712205. ORDER NO: [protected]

Case Number: [protected]

We will contact you shortly.

Nautica Customer Support Team

But to date nothing is coming out of them no trousers or no refund. Borderfree says they are not responsible. DHL in kenya have tried to check their warehouses in kenya and USA nothing!

Desired outcome: I would like a refund from Nautica or Borderfree

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Is Nautica Legit?

Nautica earns a trustworthiness rating of 100%

Highly recommended, but caution will not hurt.

Our conclusion: Nautica stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights Nautica's reputation as a trustworthy leader in their field. Customers can rely on Nautica's services, assured they're dealing with a highly reputable and fully legitimate company.

We found clear and detailed contact information for Nautica. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 6 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of Nautica's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Nautica.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

We looked up Nautica and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Nautica.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Nautica.

However ComplaintsBoard has detected that:

  • Nautica protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Nautica. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
C
7:15 am EDT

Nautica Notsil Properties

We have received multiple phone calls, texts, and emails from this company, in particular Nautica Christian, who have offered to purchase our property for sale. The offers seem sketchy, and the last one was “whatever payments we want monthly until a balloon payment at whatever time we want. That is not professional behavior, and we are very concerned about the legitimacy of this company. We are also very concerned about some kind of fraud involving the title of our property or our identity/credit.

nchristian.[protected]@gmail.com

[protected]

[protected]

Desired outcome: Please investigate Nautica and this company to make sure they are legitimate and not scamming people or involved in criminal activity.

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Nautica Christian
US
Oct 15, 2023 4:44 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

this is defamation from a cynical individual clearly going through some legal woes

ComplaintsBoard
S
6:15 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Nautica great disappointment about nautica watches

Hi;
My name is Serkan I'm 38 year old, married and have three kids.I'm working at government as strategic planning officer. I purchased a Nautica watch from one of your distributor's store (which named Konyalı saat) in Bursa city, TURKEY. The name of the store is "konyalı saat" which is located at carrefour in bursa city. Just two months later that I've purchased when the first problem has happened. This watch had several problems during the past 2 years. I returned the watch to the distributor company three times for three different problems. Also I gave up my complaint because of request of distributor both second and third times of these problems. However the problems have been remaining. I paid a "considerable" amount of money to purchase this watch.
Problems about;
1)Crown came off, when I pulled the crown to adjust the date and time, the crown pulled all the way out surprisingly and separated from the case.
2) Water droplets inside watch (Although water resistant and without any reason or because of washing my hands)
3) Water droplets inside watch (Although water resistant and without any reason or because of washing my hands)

Although very few wearing your watch completely broken down. I have great disappointment about nautica watches. I want a refund of my loss as soon as possible. i hope iget my money back.
I'm looking forward to hearing from you. Sincerely.

Contact information:

e-mail adress: [protected]@gmail.com

Mobile phone: +[protected]

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L
lazara
US
Feb 06, 2009 10:32 am EST

My husband was making 17. 00 hour, this paycheck shows 15. 30 hourly. Is this legal?

ComplaintsBoard
U
6:54 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Nautica Nautica Hates Children

My seven year old grandson needed to use a rest room and was refused admission in your Tanger outlet store in Myrtle Beach, S. C. I am handicapped and could not walk the two blocks to the public restroom with him. Fortunately, I had someone who would escort him to the restroom. Needless to say, I left the approximately $150.00 worth of clothes I had already gathered up. I was told that there was no restroom to serve the public.

Had I had a different attitude I could have let him go in the dressing room on the clothes. However, I want my grandson to have better morals than that. When I asked for the name of the manager of the store, the staff refused to give it to me. I was just beginning my shopping experience and would probably have spent considerably more money than the purchases I had in hand. I have seven grandchildren, for whom I love to shop. Needless to say, Nautica will not be on my list of shopping places even though I like your merchandise. I do believe that an intelligent staff member would have accompanied the child to the rest room under the circumstances. I certainly would not want people with such a lack of ability to reason working for me. If I, myself, had needed use of the restroom there would have really been a problem. I was told that a child had been hurt in the door of a restroom. I understand that accidents happen; however, your dressing room doors are probably much more dangerous as I had to hold it each time to keep it from slamming on my grandson. I am very upset about this episode and wonder if it is legal to deny use of a restroom to a customer.

I am not asking Nautica to do anything. My grandson's mother is an attorney and she will be able to check the legality of this matter.

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U
7:09 pm EST
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The complaint has been investigated and resolved to the customer’s satisfaction.

Nautica wont let child use washroom

My seven year old grandson needed to use a rest room and was refused admission in your Tanger outlet store in Myrtle Beach, S.C. I am handicapped and could not walk the two blocks to the public restroom with him. Fortunately, I had someone who would escort him to the restroom. Needless to say, I left the approximately $150.00 worth of clothes I had already gathered up. I was told that there was no restroom to serve the pulic. Had I had a different attitude I could have let him go in the dressing room on the clothes. However, I want my grandson to have better morals than that. When I asked for the name of the manager of the store, the staff refused to give it to me. I was just beginning my shopping experience and would probably have spent considerably more money than the purchases I had in hand. I have seven grandchildren, for whom I love to shop. Needless to say, Nautica will not be on my list of shopping places even though I like your merchandise. I do belive that an intelligent staff member would have accompanied the child to the rest room under the circumstances. I certainly would not want people with such a lack of ability to reason working for me. If I, myself, had needed use of the restroom there would have really been a problem. I was told that a child had been hurt in the door of a restroom. I understand that accidents happen; however, your dressing room doors are probably much more dangerous as I had to hold it each time to keep it from slamming on my grandson. I am very upset about this episode and wonder if it is legal to deny use of a restroom to a customer.

I am not asking Nautica to do anything. My grandson's mother is an attorney and she will be able to check the legality of this matter

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Update by Upset and angry grandmother
Apr 10, 2012 12:42 pm EDT

I could not take the child to the public washroom.

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B
1:58 pm EDT
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Nautica abuse/quality

I purchased two belt one of them was in good condition the other one was defected, i get denied mony back for the defected one or even exchangin it .i have being told that the return or exchange time has expired but according to my recciept i sttill have time to the 15 0f july .now honestly speeking, i get decieved and lied to, the only thing i want to do just exchang the defected item but it seems there is scamer every where.

i hope iget my money back.

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S
serkaninam
TR
Jan 06, 2013 6:04 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Hi;
My name is Serkan I'm 38 year old, married and have three kids.I'm working at government as strategic planning officer. I purchased a Nautica watch from one of nautica distributor's store (which named Konyalı saat) in Bursa city, TURKEY. The name of the store is "konyalı saat" which is located at carrefour in bursa city. Just two months later that I've purchased when the first problem has happened. This watch had several problems during the past 2 years. I returned the watch to the distributor company three times for three different problems. Also I gave up my complaint because of request of distributor both second and third times of these problems. However the problems have been remaining. I paid a "considerable" amount of money to purchase this watch.
Problems about;
1)Crown came off, when I pulled the crown to adjust the date and time, the crown pulled all the way out surprisingly and separated from the case.
2) Water droplets inside watch when taking water inside the watch.(Although water resistant and without any reason or because of washing my hands)
3) Water droplets inside watch when taking water inside the watch.(Although water resistant and without any reason or because of washing my hands)

Although very few wearing this watch completely broken down. I have great disappointment about nautica watches. I want a refund of my loss as soon as possible. I hope I get my money back.
I'm looking forward to hearing from you. Sincerely.

Contact information:

e-mail adress: serkaninam@gmail.com

Mobile phone: +[protected]

S
S
serkaninam
TR
Jan 06, 2013 5:58 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Hi;
My name is Serkan I'm 38 year old, married and have three kids.I'm working at government as strategic planning officer. I purchased a Nautica watch from one of nautica distributor's store (which named Konyalı saat) in Bursa city, TURKEY. The name of the store is "konyalı saat" which is located at carrefour in bursa city. Just two months later that I've purchased when the first problem has happened. This watch had several problems during the past 2 years. I returned the watch to the distributor company three times for three different problems. Also I gave up my complaint because of request of distributor both second and third times of these problems. However the problems have been remaining. I paid a "considerable" amount of money to purchase this watch.
Problems about;
1)Crown came off, when I pulled the crown to adjust the date and time, the crown pulled all the way out surprisingly and separated from the case.
2) Water droplets inside watch when taking water inside the watch.(Although water resistant and without any reason or because of washing my hands)
3) Water droplets inside watch when taking water inside the watch.(Although water resistant and without any reason or because of washing my hands)

Although very few wearing this watch completely broken down. I have great disappointment about nautica watches. I want a refund of my loss as soon as possible. I hope I get my money back.
I'm looking forward to hearing from you. Sincerely.

Contact information:

e-mail adress: serkaninam@gmail.com

Mobile phone: +[protected]

ComplaintsBoard
V
8:30 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Nautica Bad service

As I approached the store I asked the clerk if they offer a Military Discount? He replied Yes, 10% off. I then proceeded to purchase approx $75 worth of clothes.

The same salesman requested to see my Military ID. So I pulled it out and showed him. He stated that because I was a Disabled Veteran he couldn't offer the discount.

I contacted Nauticas website and notified them of the situation. They failed to respond to my request. I guess if you give the ultimate price to our country and become Disabled, that does not qualify you for there 10% discount.

Nautica Corporate should be ashamed! As I hope are you. Please write them and boycott their products.

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About Nautica

Nautica is a leading global lifestyle brand for men, women, and children, which includes home bedding collections.
As a nautical-influenced classic American sportswear brand, we inspire and enable people to experience the joy of water.

Today, Nautica is one of the most recognized American brands throughout the world, with over 35 categories available in more than 65 countries with 76 Nautica stores and 291 International stores, and over 1,400 Nautica branded shop in shops worldwide.

Overview of Nautica complaint handling

Nautica reviews first appeared on Complaints Board on Sep 5, 2008. The latest review Online purchasing and customer service was posted on Apr 8, 2023. The latest complaint Nautica Hates Children was resolved on Feb 14, 2012. Nautica has an average consumer rating of 3 stars from 9 reviews. Nautica has resolved 4 complaints.
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  1. Nautica Contacts

  2. Nautica phone numbers
    (866) 376-4184
    (866) 376-4184
    Click up if you have successfully reached Nautica by calling (866) 376-4184 phone number 1 1 users reported that they have successfully reached Nautica by calling (866) 376-4184 phone number Click down if you have unsuccessfully reached Nautica by calling (866) 376-4184 phone number 0 0 users reported that they have UNsuccessfully reached Nautica by calling (866) 376-4184 phone number
    (201) 508-4500
    (201) 508-4500
    Click up if you have successfully reached Nautica by calling (201) 508-4500 phone number 0 0 users reported that they have successfully reached Nautica by calling (201) 508-4500 phone number Click down if you have unsuccessfully reached Nautica by calling (201) 508-4500 phone number 0 0 users reported that they have UNsuccessfully reached Nautica by calling (201) 508-4500 phone number
    (800) 280-3368
    (800) 280-3368
    Click up if you have successfully reached Nautica by calling (800) 280-3368 phone number 0 0 users reported that they have successfully reached Nautica by calling (800) 280-3368 phone number Click down if you have unsuccessfully reached Nautica by calling (800) 280-3368 phone number 0 0 users reported that they have UNsuccessfully reached Nautica by calling (800) 280-3368 phone number
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  3. Nautica emails
  4. Nautica address
    125 Chubb Ave Fl 5, Lyndhurst, New Jersey, 07071, United States
  5. Nautica social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Nautica Category
Nautica is ranked 26 among 267 companies in the Apparel category

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Notsil Properties
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