American Eagle Outfitters
reviews and complaints

As someone who has been shopping at AEO Factory Store for a while now, I have had mixed experiences. While I have always loved their products and found them to be true to size and of good quality, there have been some issues with their online store. One particular incident left me frustrated when I was unexpectedly charged a high shipping fee on an order that used to qualify for free shipping. This sudden change without prior notice was disappointing. However, I have also had positive experiences with their in-store customer service and the quality of their clothing. It seems that shopping in-store might be a safer bet for now. Overall, AEO Factory Store offers a range of stylish clothing options, but it's essential to be cautious when shopping online.

The shorts all fit perfectly according to size and the shirts are no problem but for the bralets you will have to look at the size chart the only badish thing about AE is the shipping because sometimes it take up to 3-4 weeks which is a lot for me because i am used to getting my orders within 2 weeks, but i still love to shop there!

I went to American Eagle unsure of where to look what I needed what was possible in my size. Eric was amazing helpful in all ways possible he made My day go from stressful to amazing he is truly a Great person and an outstanding employee I am grateful I had the chance to meet this Man! I will totally be returning and hoping that he is there to help me!

The staff is extremely helpful and kind. They went above and beyond to help me find the right outfit for my date and even recommended I try the curvy jeans, which is life changing! Sometimes their size selection is low but it's because they sold out and if I wait a day or two they always have it back in stock. Love my American eagle clothes and the employees at my local store. They even ship for free to your house if they don't have your size!

Their jeans are amazing and my money is well spent with them.The clothes last me over 3 years and better than Charlotte russ clothes there trash. I highly recommend American Eagle they have the best jeans ever and their so comfy. Even buying clothes from China its better to shop here your wasting your money on clothes from China(Sammydress, RoseGal, dresslink etc). American Eagle is my favorite store and the clothes last a long time. Here is a tip buy their jeans when they have sales :)

Today I went in American Eagle in the Richmond, Indiana mall after work to return a lot of items. Some things I had didn't fit and others I just didn't love anymore. Anyway, I went in there and felt so bad for how much I was return but the employees there show me nothing but kindness and respect! They cared for my needs and wants. All so supportive with me and patient! I just want to say a huge thank you to Cassidy, Alexis, and Daly! Thank you for your teams help! You guys are amazing! I appreciate you all for today!

I was just in one of your stores today. It is the store located in Meridian Idaho, at The Villages. I had a great cashier who was nothing but nice to me. Her name was Rachel. I had gone in to buy some shorts and a tank top. I had found a pair of shorts. But once I realized that they were too much money sadly I had to put them back. I did find two pairs of jeans and a tank top. The jeans were on a clearance rack. But when they were rung up one of the pairs of jeans was full price. The manager ended up stepping in and saying that there was nothing they could do. That i would have to either pay full price or not get them. This kinda outraged me because they were clearly on a clearance rack. The manager then stepped away. Rachel at this point did everything she could to help me get the discount. I ended up getting them for a lower price then there original price. I would just like to say that the managers behavior probably wasn't the best. I have worked in customer service before and the way the manager acted was not right. I've always been told the customer is always right. The only reason i will go back to this store is because of Rachel.

I love this store. I am 6 feet tall and have a extremely hard time finding clothes that fit my arm and/or leg length. This is one of the few stores where i can assure my pants will be long enough and in some cases may have to hem. The other thing I like is they have jeans that come high on the hips. I can't wear (excuse me... I WON'T wear as I am far too old for that) the low cut style that ends at the pubic bone. The jeans that I purchased are so soft that I could wear them straight out of the bag. I would wear them every day if it was acceptable at work.

My only complaint is the variety. The high waist artist jeans are so tight through the thighs that I am not sure how others fit in them. I would love to find just a straight leg Jean that doesn't flare and look like a bell bottom. I did rip up one pair and sew in a straight slimer fit.

Finally price. Everyone knows there are pricey jeans out there. Especially if you need an custom size. I can watch my email most weeks and get some kind of discount offer for being a member of there mail list. $40.00 is a great price for what you get. Returns are handled quickly and efficiently.

I have not purchased any tops, so I don't know if they will be long enough for my arms.

Yiu won't be sorry for investing in their quality clothing.

I was just shopping and had put something down that I didn’t like. You’re employee than asked me if I didn’t like the top I just picked up, which is completely fine. I nodded my head no and continued. I then heat her talk to her other coworker “oh it happened again” and I turn back and say “I just got done with my customers service job. I didn’t feel like talking” and than doesn’t look at me continues to look at her friend which is also and employee and start talking about me in your little mics. I find that completely inappropriate and disrespectful. I’m sure it doesn’t matter to you guys having people like that on your team, but atleast be respectful until the person is away. Or talk about it after work hours or whenever. It’s frustrating that I already didn’t like your store from previous employees and l I don’t think I’ll find my self in there again. I don’t want to get anybody in trouble or fired, but being as young as they were it was not cool how that went down. It’s gross and not good work mindset.

At your store in St. Mathews Mall I Louisville, Ky. I bought 2 pair of jeans. The girl behind the register encouraged me to get an American Eagle credit card. I asked if they pull a hard credit or soft. She assured me it was a soft pull. As it turns out it did a hard pull reducing my credit score by 8 points. If your employees aren't aware of what they are telling customers they should reach out to get proper answers. I try to keep my score above 700 but this put me back to 694. Unhappy long time customer!

I love American Eagle jeans and shorts. The last 2 products I've purchased from them haven't been to my standards. I've been purchasing their clothes for years. They are basically the only place I buy clothes. I bought a pair of distressed shorts and after the first wash the patches on the inside started coming off. The exact same thing for the pants I bought less than a month ago. The clothes aren't cheap and I don't have a problem paying for them. Yet if the quality doesn't hold up after 1 wash I will be finding somewhere else to buy my clothes

I spend ALOT of money in your store. My brother told me he had an account and to use his email, So I did, Well I never received my order, and now THIS COMPANY refuses to give me my money back. I went on-line only because the stores never carry my size, so I went online, and paid over $100 for items I never received. I'VE Spend THOUSDANDS OF DOLLERS HERE.

Unfortunately , This is how you treat your customers< I will never shop here again, I'm a PT and I'll let all my patients know to never shop AMERICAN EAGLE AGAIN..THEIVES,

Completely UNPROFESSIONAL, and your customer service reps should never call someone a LIAR because I was called that.

HERE'S MY EMAIL IF YOU WANT TO CONTACT ME @ MY EMAIL

[protected]@gmail.com

ORDER # [protected]

Came in to an American Eagle store at Bramalea city centre today Tuesday Nov. 8 around 3:50pm spent quiet some time picking some items and also grabbed about 10 boxers that were on clearance from a rack that had mark 60% off once I made my way to the cashier one of the guys said he couldn’t get the total because all the boxers didn’t have price tags and how I could buy them. The incompetent manager came over along with another girl who was very sarcastic and said they could sell it because they couldn’t figured out the price and made an excuse how probably people had place them in the wrong place. Which is imposible when the whole rack had the same items (without tags as well). The manager said he would figure it and would solve the issue for future customer but how about me? I have a trip and wanted to bring stuff to family members.. I ended leaving the rest of the items after they wasted more than 15min going back and forth with each other without solving anything. It was very frustrating as I was with my toddler and my newborn. The manager told the girl to use one barcode and the girl refused saying no they were not the same. It looks like the employees tell the managers what to do now a days.

Worst customer service! I expected better from a very well known store.

Hello,
I have purchased 12 items from American eagle and I have an issue with one of these items I have went to the store in order to replace this item but I was surprised from the store manager way (Emad)of talking and handling my issue he was talking in a very bad way and he refused to replace my item, I have called the customer service and I have opened a complain (2146040) but unfortunately the same reply that they have returned to the store manager and confirmed that the item has no issue and it will not be replaced they offered 20% discount promo code but I have refused, Could you please anyone support me and give me my right !
I have made a purchase with 6500 Egp and I have an issue with one item with 710 Egp and I have showed them the difference but no one need to help me and they have no issue to escalate to the government جهاز حماية المستهلك
[protected]
[protected]@yahoo.com

Aloha, I'm debated if I wanted to write a review/ complaint about my experience at your American eagle Hilo store. I'm a plus size women and I went in with 2 of my daughters. So this is the only AE on the Big Isand Hawaii. So we are looking around the store and I ask a young male where is the plus size pants for women. He goes to the wall and states oh we don't have a selection of plus size that I needed to shop online and ship it to the store. So I continued to look around and I found a 2x top in the clearance section which I liked so I asked a female clerk where is the plus size tops. She states oh we don't have any so I tell her we'll I found one and she looked dumb founded like really we have one. With that being said for being the one and only store on the entire island you should have a wider selection of plus size clothing in that store to give us plus size women and men the same opportunity to try on clothing as skinny people. We want the same experience as everyone else. I'm very disappointed in the lack of your clerks knowledge of your clothing and lack of caring about your customers. As for the store you should have a variety of plus size clothing in all stores or is your company catering to only skinny customers? I want to have the same experience as anyone else and see if the clothing fits me the way I want it to . I don't want to order online wait a week or two just to see if I like it or not then have to return the clothing if I don't that's not right. I hope that you can see my point of view and make some changes in your selection of clothing and give your clerks the tools and knowledge of your products.

When is this company going to follow science and cdc recommendations? We weren't allowed in without a mask. You have lost a possible sale because you refuse entry to patrons without masks for a virus that most people have a 95% chance of survival from IF they even get it. Maybe you haven't heard that many people have been vaccinated and others have natural acquired immunity from having had it.

Upon entering the AE store in the Greenwood Mall in Bowling Green, I was on the phone with an important call. The employee constantly kept speaking to me & I could not hear the conversation. I have a sick elderly father & I was getting information. I had to hang up the phone & respond to this person that I had a medical condition & was not required to wear a mask! They left me alone. Then my wife entered the store & it was the same thing. She has a medical condition too. People were going in without their masks but she said they were being stopped at the door. I looked around & there were people, in the store, WITHOUT THEIR MASKS! This is near harassment & a lawsuit! What law are you following? The rules are if you have a medical condition you do not have to wear a mask. No one should ever feel so uncomfortable shopping for jeans. It's absolutely ridiculous! You're going to lose customers & businesses as we will certainly spread the word of your operations. My wife is a nervous wreck right now too!

Regarding American Eagle Store, in Wichita, Kansas, at Towne East.

People like me still like to shop at an actual store VS. online shopping.

With that being said, please Encourage your Store Managers to keep an eye on sizing, in regards to what is available and NOT available so that the stores can order popular items based on sizing that has been sold out, and not available and at the same time keeping the store stocked with merchandise that will and can, and will be purchased by consumers like myself.

I really do not know how often you send shipments to the store, but if you want to keep generating money, its important that your shelfs do not sit idle without merchandise for more than 2 weeks at a time. (yes, I went back to the store to check on the sizing and there was still nothing)

Sizing in question: 10, 12, 14

Here is my E-mail address: [protected]@yahoo.com
My name is: Daisy Olivar

I received my order of 6 different items and each item was wrapped in separate plastic packaging besides the plastic bag used to ship the product. A company as large as American Eagle should be using more sustainable shipping products especially if they are going to package so heavily. I will not be shopping with this company for the foreseeable future until they make significant changes to address their negative environmental impact.

'm Art from Mexico City and my experience with AE has been always a nightmare, I've starting to think that maybe they're racists because everytime that I need to talk with the staff of customer service they´re very rude, not friendly and they always treat us as if they were doing us a favor or as if we were asking for free clothes and I think that is very wrong, they end the chat or the call even when you're still talking/writing. Apparently they block any purchase from Mexico City because now no one can buy anything from here because they don't let you add your mexican credit or debit card because "there was an unexpected error" and when you finally made it, they cancel it "due to an availability issue or your request.", but when you look again for your product is still there, obviously available. And when you really made it, your package takes several weeks to arrive and when you try to contact them they say that is your fault or your responsability if the package doesn't arrives and there will not be refund of your money if the package get lost in the process. But even with all this nightmare, I really love their clothes, so I'm hoping that maybe one day they change all the staff and the bad attitude against all the people that the only thing that they want is to buy their clothes.

I purchased a pair of jeans online, order #[protected], and the material on the jeans is so thin that the bum is see through. The material wore down very fast. I have jeans from American Eagle that I have had for 5+ years, so I don't know what happened with this pair. I have 20+ pairs of American Eagle jeans, and I have never had this issue. The quality for this specific pair is quite disappointing.

i bought this jean i use it only one time and you can see in the picker below the quality . the worst i spoke to company via factbook messenger, now 2 moths and they said they will contact me shortly .

American eagle the worst quality and the worst costumer service .

Villaggio mall Qatar

12/12/2020
I am sure that you get a lot of emails, so I am not sure that mine will stand out above someone else's. I have a son, (one out of 5 children) that happened to end up with every ailment you can think of. Wearing glasses since the age of 1, he is pretty much blind in his left eye. Keratosis pilaris on his arms, so self-conscious of it that he wears long sleeves shirts. Even in Florida, all year long. My son is 6'1" at the age of 15. He has gynecomastia, (man boobs) and has gotten bullied since middle school due to his size. Being called fat and four eyes, day after day. So much that he suffers from depression. Hearing it day after day you start to believe it.
Last week was a big awakening for me. I received a call from the school with concerns about my son and "self-harm". He had mentioned something to one of his classmates the night before and she had reported it out of concern. Thank goodness because I had no idea. My son comes from a good family and I have always support him and encouraged him in every way that I could and can.
I came home from work that day and sat him down to discuss why he felt this way. He cried, I cried.
There were many reasons attributing to his feelings. One of the things he told me that he cant even but clothes from popular stores such as your because they so not carry any in his size, 4X . All of his siblings can go shopping at popular stores and he is stuck with old people clothes from Amazon. He wears a size 14 shoe, and the styles are so limited he has to settle for what is in his size. You can not find 4x anywhere.
I am writing in hopes that this letter reaches and touches the heart of someone that looks at a way to fix this. Allow the kids that are not the normal size for their age to at least be able to purchase the same name brand clothes and fit in. To see the faces of some of these kids to be able to walk into a store and find their size on a rack would be priceless. Priceless for the mom with a broken heart.

Melinda Carroll
8361 Village Edge Unit 6
Fort Myers, FL 33919
[protected]@gmail.com
[protected]

Hello. I bought two pair of jeans both Next Level Stretch Jeans. One has holes in and the other has holes with patches behind them. I purchased them this summer in Crossgates Mall in Colonie - Albany, NY. I absolutely loved the summer ones with the holes. I finally wore the ones with the patches this past week and also am in love with them. The challenges is when I washed them there is one patch that came loose and is ripped. Is there anything that can be done? I am fairly new to American Eagle as I consider the price higher than I normally pay but my bestie convinced me they are the longest lasting jeans she owns. Again I love them but for the price think they should last more than one washing. Please let me know. Thanks so much. Please contact me at [protected] or at [protected]@yahoo.com I have attached 2 photos. One shows the patch peeling away and the other shows what it should look like. Thanks so much in advance for your assistance.