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American Eagle Outfitters Customer Service Phone, Email, Contacts

American Eagle Outfitters
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1.4 202 Reviews

American Eagle Outfitters Complaints Summary

18 Resolved
183 Unresolved
Our verdict: If considering services from American Eagle Outfitters with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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American Eagle Outfitters reviews & complaints 202

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Newest American Eagle Outfitters reviews & complaints

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J
4:21 am EST
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American Eagle Outfitters Employee to anxious to sell a credit card.

At your store in St. Mathews Mall I Louisville, Ky. I bought 2 pair of jeans. The girl behind the register encouraged me to get an American Eagle credit card. I asked if they pull a hard credit or soft. She assured me it was a soft pull. As it turns out it did a hard pull reducing my credit score by 8 points. If your employees aren't aware of what they are telling customers they should reach out to get proper answers. I try to keep my score above 700 but this put me back to 694. Unhappy long time customer!

Desired outcome: Teach your employees properly.

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2:45 pm EDT
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American Eagle Outfitters Jeans/shorts

I love American Eagle jeans and shorts. The last 2 products I've purchased from them haven't been to my standards. I've been purchasing their clothes for years. They are basically the only place I buy clothes. I bought a pair of distressed shorts and after the first wash the patches on the inside started coming off. The exact same thing for the pants I bought less than a month ago. The clothes aren't cheap and I don't have a problem paying for them. Yet if the quality doesn't hold up after 1 wash I will be finding somewhere else to buy my clothes

Claimed loss: $180

Desired outcome: In store credit

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11:19 pm EDT
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American Eagle Outfitters Fargo, ND store not honoring their sign out front

On Saturday September 30th 2023 around 3PM I went into the American eagle store in West Acres Mall in Fargo ND because they had a sign out front that said ALL JEANS AND CARGO PANTS by one get one 50% off of equal or lesser value. I went in and bought 2 pairs of jeans thinking I’d get one 50% off since that’s what the sign said but when I looked at the receipt I didn’t get 50%. I asked a worker and was told the signs wrong and it’s only select jeans that were BOGO 50% off. They told me they couldn’t honor the sign out front because it’s not their job to make the signs they only put the signs they have available out. They wouldn’t give me 50% off of one of the pairs and told me either return the jeans or leave because they were busy. I told them it’s false advertising and illegal if they don’t honor it since it’s just tricking people and the girl told me to leave because there was nothing she could do. I included a picture of the receipt to show I didn’t get one 50% off like was advertised.

Desired outcome: $25 GC since each pair was $49.95 or get a coupon for BOGO free (to make it as if I did two orders of BOGO 50% off since I didn’t get it this time even though it was advertised as such).

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J
9:00 pm EDT

American Eagle Outfitters I never received my orders and I can't get a refund

I spend ALOT of money in your store. My brother told me he had an account and to use his email, So I did, Well I never received my order, and now THIS COMPANY refuses to give me my money back. I went on-line only because the stores never carry my size, so I went online, and paid over $100 for items I never received. I'VE Spend THOUSDANDS OF DOLLERS HERE.

Unfortunately , This is how you treat your customers< I will never shop here again, I'm a PT and I'll let all my patients know to never shop AMERICAN EAGLE AGAIN..THEIVES,

Completely UNPROFESSIONAL, and your customer service reps should never call someone a LIAR because I was called that.

HERE'S MY EMAIL IF YOU WANT TO CONTACT ME @ MY EMAIL

[protected]@gmail.com

ORDER # [protected]

Desired outcome: I'd like my money back,

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6:28 pm EDT

American Eagle Outfitters Inappropriate

I was just shopping and had put something down that I didn’t like. You’re employee than asked me if I didn’t like the top I just picked up, which is completely fine. I nodded my head no and continued. I then heat her talk to her other coworker “oh it happened again” and I turn back and say “I just got done with my customers service job. I didn’t feel like talking” and than doesn’t look at me continues to look at her friend which is also and employee and start talking about me in your little mics. I find that completely inappropriate and disrespectful. I’m sure it doesn’t matter to you guys having people like that on your team, but atleast be respectful until the person is away. Or talk about it after work hours or whenever. It’s frustrating that I already didn’t like your store from previous employees and l I don’t think I’ll find my self in there again. I don’t want to get anybody in trouble or fired, but being as young as they were it was not cool how that went down. It’s gross and not good work mindset.

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5:03 pm EDT
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American Eagle Outfitters Stolen package

I placed a $571 order and it was delivered to my apartment building. Our building is fob entry only so our complex has a package concierge center so packages aren’t just sitting around. The third party delivery driver left the package at the back door and provided a proof of delivery. I went to retrieve my package a few hours after it was delivered and the package was gone. I searched inside our building, on every floor, our mail room, and the package center in case someone saw it and moved it to a more secure location. The box was nowhere to be found so I figured it was stolen. I emailed american eagle customer service immediately and even included that the delivery driver did include a proof of delivery. I was told to wait 3 days because sometimes the delivery service says it was delivered and it really wasn’t. Seems sketch but okay. After 3 days I am told that due to the cost of the order they have submitted it to their team and will hear back after 2 days. 2 days later i’m hit with an email saying the driver provided proof of delivery (which I included in my first message a week previously) so we can’t issue a refund or replacement, sorry not sorry, have a good day.

Desired outcome: I would appreciate either a refund or even store credit so I can re-order my desired items. I like American Eagle and think they have quality products, but their customer service policies are total garbage and a major disappointment.

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D
7:01 pm EST

American Eagle Outfitters Items without tag/incompetent staff

Came in to an American Eagle store at Bramalea city centre today Tuesday Nov. 8 around 3:50pm spent quiet some time picking some items and also grabbed about 10 boxers that were on clearance from a rack that had mark 60% off once I made my way to the cashier one of the guys said he couldn’t get the total because all the boxers didn’t have price tags and how I could buy them. The incompetent manager came over along with another girl who was very sarcastic and said they could sell it because they couldn’t figured out the price and made an excuse how probably people had place them in the wrong place. Which is imposible when the whole rack had the same items (without tags as well). The manager said he would figure it and would solve the issue for future customer but how about me? I have a trip and wanted to bring stuff to family members.. I ended leaving the rest of the items after they wasted more than 15min going back and forth with each other without solving anything. It was very frustrating as I was with my toddler and my newborn. The manager told the girl to use one barcode and the girl refused saying no they were not the same. It looks like the employees tell the managers what to do now a days.

Worst customer service! I expected better from a very well known store.

Desired outcome: For the store to review this matter and not let customers go through this terrible experience.

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11:03 am EST
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American Eagle Outfitters Pantlon jeans for men

Hello,
I have purchased 12 items from American eagle and I have an issue with one of these items I have went to the store in order to replace this item but I was surprised from the store manager way (Emad)of talking and handling my issue he was talking in a very bad way and he refused to replace my item, I have called the customer service and I have opened a complain (2146040) but unfortunately the same reply that they have returned to the store manager and confirmed that the item has no issue and it will not be replaced they offered 20% discount promo code but I have refused, Could you please anyone support me and give me my right !
I have made a purchase with 6500 Egp and I have an issue with one item with 710 Egp and I have showed them the difference but no one need to help me and they have no issue to escalate to the government جهاز حماية المستهلك
[protected]
[protected]@yahoo.com

Desired outcome: Replacement

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J
8:15 pm EDT

American Eagle Outfitters Poor customer service

We were shopping for jeans for our son, we get to the store at 7:45pm. Greeted by a worker who tells us the fitting rooms are closed for the night. My son has gone through a growth spurt, so trying them on was important. Then another worker comes up later, and said technically the store closed a minute ago, I started walking to the checkout and decided to not purchase the jeans, I was so disgusted at how rushed I felt. Did not feel good making the purchase. I used to shop at AE for my older daughters, this lack of customer service has put a really bad mark on AE. Disappointing. My son will get jeans tomorrow, but just not from AE. Put the customer first, provide good customer service, maybe we will be back

Desired outcome: Better customer Service

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1:48 am EDT

American Eagle Outfitters Complaint of lack of knowledge by employees an no plus size clothing

Aloha, I'm debated if I wanted to write a review/ complaint about my experience at your American eagle Hilo store. I'm a plus size women and I went in with 2 of my daughters. So this is the only AE on the Big Isand Hawaii. So we are looking around the store and I ask a young male where is the plus size pants for women. He goes to the wall and states oh we don't have a selection of plus size that I needed to shop online and ship it to the store. So I continued to look around and I found a 2x top in the clearance section which I liked so I asked a female clerk where is the plus size tops. She states oh we don't have any so I tell her we'll I found one and she looked dumb founded like really we have one. With that being said for being the one and only store on the entire island you should have a wider selection of plus size clothing in that store to give us plus size women and men the same opportunity to try on clothing as skinny people. We want the same experience as everyone else. I'm very disappointed in the lack of your clerks knowledge of your clothing and lack of caring about your customers. As for the store you should have a variety of plus size clothing in all stores or is your company catering to only skinny customers? I want to have the same experience as anyone else and see if the clothing fits me the way I want it to . I don't want to order online wait a week or two just to see if I like it or not then have to return the clothing if I don't that's not right. I hope that you can see my point of view and make some changes in your selection of clothing and give your clerks the tools and knowledge of your products.

Desired outcome: To give your clerks the tools they need to help all your customers , also to add a selection of plus size clothing in all stores to give all customers the same shopping experience in all your stores.

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N
11:59 pm EDT

American Eagle Outfitters Not allowed in without a mask

When is this company going to follow science and cdc recommendations? We weren't allowed in without a mask. You have lost a possible sale because you refuse entry to patrons without masks for a virus that most people have a 95% chance of survival from IF they even get it. Maybe you haven't heard that many people have been vaccinated and others have natural acquired immunity from having had it.

Desired outcome: Stop ignoring science

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A
AmyKarol12!
Rossville, US
Jun 01, 2021 3:37 am EDT

Good no one needs any of your germs. Wear the darn mask Trumper.

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L
5:24 pm EDT

American Eagle Outfitters Masks!!

Upon entering the AE store in the Greenwood Mall in Bowling Green, I was on the phone with an important call. The employee constantly kept speaking to me & I could not hear the conversation. I have a sick elderly father & I was getting information. I had to hang up the phone & respond to this person that I had a medical condition & was not required to wear a mask! They left me alone. Then my wife entered the store & it was the same thing. She has a medical condition too. People were going in without their masks but she said they were being stopped at the door. I looked around & there were people, in the store, WITHOUT THEIR MASKS! This is near harassment & a lawsuit! What law are you following? The rules are if you have a medical condition you do not have to wear a mask. No one should ever feel so uncomfortable shopping for jeans. It's absolutely ridiculous! You're going to lose customers & businesses as we will certainly spread the word of your operations. My wife is a nervous wreck right now too!

Desired outcome: Lift the mandate!!

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12:56 pm EDT

American Eagle Outfitters Store not being stocked

Regarding American Eagle Store, in Wichita, Kansas, at Towne East.

People like me still like to shop at an actual store VS. online shopping.

With that being said, please Encourage your Store Managers to keep an eye on sizing, in regards to what is available and NOT available so that the stores can order popular items based on sizing that has been sold out, and not available and at the same time keeping the store stocked with merchandise that will and can, and will be purchased by consumers like myself.

I really do not know how often you send shipments to the store, but if you want to keep generating money, its important that your shelfs do not sit idle without merchandise for more than 2 weeks at a time. (yes, I went back to the store to check on the sizing and there was still nothing)

Sizing in question: 10, 12, 14

Here is my E-mail address: [protected]@yahoo.com
My name is: Daisy Olivar

Desired outcome: Pay attention to What are popular purchases and stock the store adequately.

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7:20 pm EDT

American Eagle Outfitters Excessive use of plastic packaging

I received my order of 6 different items and each item was wrapped in separate plastic packaging besides the plastic bag used to ship the product. A company as large as American Eagle should be using more sustainable shipping products especially if they are going to package so heavily. I will not be shopping with this company for the foreseeable future until they make significant changes to address their negative environmental impact.

Desired outcome: Change packaging to sustainable materials

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1:27 pm EST
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American Eagle Outfitters Customer Service

'm Art from Mexico City and my experience with AE has been always a nightmare, I've starting to think that maybe they're racists because everytime that I need to talk with the staff of customer service they´re very rude, not friendly and they always treat us as if they were doing us a favor or as if we were asking for free clothes and I think that is very wrong, they end the chat or the call even when you're still talking/writing. Apparently they block any purchase from Mexico City because now no one can buy anything from here because they don't let you add your mexican credit or debit card because "there was an unexpected error" and when you finally made it, they cancel it "due to an availability issue or your request.", but when you look again for your product is still there, obviously available. And when you really made it, your package takes several weeks to arrive and when you try to contact them they say that is your fault or your responsability if the package doesn't arrives and there will not be refund of your money if the package get lost in the process. But even with all this nightmare, I really love their clothes, so I'm hoping that maybe one day they change all the staff and the bad attitude against all the people that the only thing that they want is to buy their clothes.

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1:06 pm EST

American Eagle Outfitters Jeans are too thin

I purchased a pair of jeans online, order #[protected], and the material on the jeans is so thin that the bum is see through. The material wore down very fast. I have jeans from American Eagle that I have had for 5+ years, so I don't know what happened with this pair. I have 20+ pairs of American Eagle jeans, and I have never had this issue. The quality for this specific pair is quite disappointing.

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6:01 am EST

American Eagle Outfitters jeans

i bought this jean i use it only one time and you can see in the picker below the quality . the worst i spoke to company via factbook messenger, now 2 moths and they said they will contact me shortly .

American eagle the worst quality and the worst costumer service .

Villaggio mall Qatar

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10:23 pm EST

American Eagle Outfitters Clothing

12/12/2020
I am sure that you get a lot of emails, so I am not sure that mine will stand out above someone else's. I have a son, (one out of 5 children) that happened to end up with every ailment you can think of. Wearing glasses since the age of 1, he is pretty much blind in his left eye. Keratosis pilaris on his arms, so self-conscious of it that he wears long sleeves shirts. Even in Florida, all year long. My son is 6'1" at the age of 15. He has gynecomastia, (man boobs) and has gotten bullied since middle school due to his size. Being called fat and four eyes, day after day. So much that he suffers from depression. Hearing it day after day you start to believe it.
Last week was a big awakening for me. I received a call from the school with concerns about my son and "self-harm". He had mentioned something to one of his classmates the night before and she had reported it out of concern. Thank goodness because I had no idea. My son comes from a good family and I have always support him and encouraged him in every way that I could and can.
I came home from work that day and sat him down to discuss why he felt this way. He cried, I cried.
There were many reasons attributing to his feelings. One of the things he told me that he cant even but clothes from popular stores such as your because they so not carry any in his size, 4X . All of his siblings can go shopping at popular stores and he is stuck with old people clothes from Amazon. He wears a size 14 shoe, and the styles are so limited he has to settle for what is in his size. You can not find 4x anywhere.
I am writing in hopes that this letter reaches and touches the heart of someone that looks at a way to fix this. Allow the kids that are not the normal size for their age to at least be able to purchase the same name brand clothes and fit in. To see the faces of some of these kids to be able to walk into a store and find their size on a rack would be priceless. Priceless for the mom with a broken heart.

Melinda Carroll
8361 Village Edge Unit 6
Fort Myers, FL 33919
[protected]@gmail.com
[protected]

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8:46 am EST
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American Eagle Outfitters Next level stretch jeans - womens

Hello. I bought two pair of jeans both Next Level Stretch Jeans. One has holes in and the other has holes with patches behind them. I purchased them this summer in Crossgates Mall in Colonie - Albany, NY. I absolutely loved the summer ones with the holes. I finally wore the ones with the patches this past week and also am in love with them. The challenges is when I washed them there is one patch that came loose and is ripped. Is there anything that can be done? I am fairly new to American Eagle as I consider the price higher than I normally pay but my bestie convinced me they are the longest lasting jeans she owns. Again I love them but for the price think they should last more than one washing. Please let me know. Thanks so much. Please contact me at [protected] or at [protected]@yahoo.com I have attached 2 photos. One shows the patch peeling away and the other shows what it should look like. Thanks so much in advance for your assistance.

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2:27 am EST
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American Eagle Outfitters I have a complaint about the service of the employees.

I was in the store this week when the lady was so rude to me in front of my daughter who I regular take there for clothes shopping. The cashier insisted I give her my phone number and then after I did she then insisted on a email and I told her I would rather not leave one she said "you have to." excuse me but isn't the store for shopping or is it a jail cell? I was about to leave and I guess she sensed it and said its ok and they allowed me to pay for my purchase. I will definitely not return to this store and will share my experience with friends and family. I had an awful experience this day and had been to this store several time prior and never been treated this way before but this lady felt like being a terrible person this day.

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American Eagle Outfitters contacts

Phone numbers

+1 (888) 232-4535 +1 (800) 843-0875 More phone numbers

Website

www.ae.com

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