Ford Motor Companypremature tire wear

J
This review was posted by
a verified customer
Verified customer

I own a 2012 ford f150, i bought on march 30 2012. At present i have 3800 miles on truck i brought truck in to portsmouth ford dealership with a complaint of front tires scalloping. Dealer told me without touching truck that this is a normal characteristic of these ford trucks. I didn't agree with dealer and wanted them to check tires for balance and alignment, they refused i argued with dealership to check truck and they checked alignment but not tires. Service writer also informed me that there were 3 truck on lot with same concerns. Ford has told me twice through customer affairs that they contacted dealer and then told me to bad i'm too picky. Now they want to rotate them and then i end up with 4 prematurely worn tires. Just wondering if anybody else has had this problem and how do i proceed to remedy this situation

Responses

  • So
    soundcameraspeed Oct 19, 2012

    I am experiencing the exact same issue on my SCREW F150 4x4. There is no reason why my alignment should be out, the tires are inflated properly, I drive in a fairly conservative manner and on normal paved roads. I just today took this into the dealer and they are going to check the alignment but insist it is something that I pay for. I was told I would also have to pay for the new tires if I opt to get them through Ford. If Ford stands behind this as being a regular operating cost of this vehicle and not a defect I will be trading it in for a truck that won’t cost me thousands of dollars in chewed up tires a year. I really like my truck but I can’t own a vehicle that is obviously defective. Nor will I recommend this particular truck to others.

    0 Votes
  • To
    Todd at metro ford Oct 15, 2013
    This comment was posted by
    a verified customer
    Verified customer

    I have Goodyear Wrangler SR-A's (P275/65 R18) on my 2013 F-150. Tire wear (scalloping) on both front tires on the inside and outside tread after 2, 000 miles. Dealer re-aligned the front said all within spec.At 4, 000 miles tires are worse not just the outside and outside 1-2 inches but all across the tread .They are getting loud sound now when driving. They did another align they said within spec.they wanted to rotate at 2k and 4k but that's way to soon looking in manual.I would just end up with 4 badly cupped tires.I leased this truck for 3 yr 36k .The tire will be wore out long before and I should not have to put tires on before 36k.What to do now?

    3 Votes
  • Wi
    winder Nov 02, 2013

    I own a 2010 F150 XLT that had Michelin OEM tires. They wore evenly up to 25K miles. Then at 29K miles, I noticed that the right front tire was worn nearly bald on the outside edge. I thought maybe a belt had come loose, and I replaced all four with Yokohamas. After 3000 miles on these, I noticed outside edge scalloping on the right front new tire. I took the truck into the dealer, and spent $70. for alignment. After 3 weeks, I noticed the left front beginning to do the same thing. They re-checked the alignment, and said it was in spec. They have now cross-rotated the tires to see if the problem persists. The service writer even said it could be a Yokohama problem. Why then were the rear tires perfect? It appears to me to be a toe-in issue. Perhaps they need to change their spec to eliminate this problem. I haven't yet given up on this dealer, but after seeing these horror stories, I am becoming leary.

    -1 Votes
  • Tw
    twnca007 Feb 13, 2014

    winder...I have same truck same tires same problem!!! ive had it aligned 3 times in two years..dealer says its normal BS and yes just about 25k they started to go bald on the outside.

    0 Votes
  • Ag
    Aggiect01 Jul 08, 2014

    I have the same exact problem on my 2012 Fx4 f150 with stock goodyears. I have 21k miles and the inside of all four tires is very badly worn. My friend has a similar truck 2011 tht went through 2 sets of goodyears in 30, 000 miles. This is defidefinitely a problem and not our imagination. Ford doesn't stand behind their trucks and I will be switching brands for good.

    2 Votes
  • Rm
    RMooney Aug 05, 2014

    I have the exact same issue with my 2007 F-150 with the optional 20 inch wheels. The insides of both front wear to the belts very quickly. One high priced alignment did not solve the problem. A national tire store told me that Ford trucks require some front end shims to correct this problem but I cannot verify the accuracy of that statement. I drive conservatively, check inflation once a month, rotate every 5, 000 miles so, I suspect, this is a serious design flaw that Ford refuses to acknowledge.

    0 Votes
  • Ro
    Rob on stocks Aug 15, 2014
    This comment was posted by
    a verified customer
    Verified customer

    I have a 2013 F150 FX eco boost and last month the front driver side tire was going bald on the inside. I took it in and the check the alignment and said it was dead on. The rotated the tires and 1500 miles later the front driver side was wearing very hard. They paid for a front end alignment and want to be keep watching. The tires are filled with nitrogen if that makes a difference.

    0 Votes
  • I am having the same exact problem with my 2011 F-150 4X4 Crew Cab. I got my truck in June 2011, in May 2013 at 26, 400 miles I had to replace the two front tires (the two rear tires were rotated to the front) now in September 2014 at 41, 775 miles and only 16 months later the two front tires need replaced again. I have Goodyear Wranglers 275/65R18 on the truck which were stock at time of purchase. Tires are way too expensive to be replacing them every two years or less as everyone knows. As this seems to be a common problem I think we need some answers. We deserve some answers! We have never had any problems with any of our other Ford purchases, which is all we have ever owned, but I feel Ford needs to fix this problem.

    1 Votes
  • 4r
    4rd4me Sep 16, 2014
    This comment was posted by
    a verified customer
    Verified customer

    My 2011 f150 had bad outside wear at 20k with the oem michelins. 3 alighnments later and a set of new yokohamas with 5k on them Im having the same problem. Seems to me either a design issue or a worn part

    -1 Votes
  • My
    my ford truck Sep 20, 2014

    Same problem with mine. I was told that my camber was off. Tha frame and alinment buiness said the ffr truck coming off fa

    0 Votes
  • Jo
    Joseph B Adams Sep 27, 2014

    I have the same problem on a 2013 F150 4x4 Screw I recently purchased. It only has 15000 miles and has been very well taken care of. It is equipped with 275/65/18 Goodyear Wranglers. The inside tread on both front tires is nearly gone, especially on the passenger side. The dealer said that all they could do is let me bring it in and pay for an alignment, unless something is broken and it would be covered under warranty. I can't afford new tires that often.

    -1 Votes
  • Sh
    Shooter 2 Sep 29, 2014

    I have a 2012 Ford F150 4X4 all the same issues 4 tires wearing. New tires at13, 000 now at 26, 000 in and out of the shop no resolution. I refuse to let Ford Motor Company screw with me. People call Ford Motor Company get your complaint documented don't let this multi billion dollar company take your money. Its a known issue lets keep the pot stirred till they figure it out. This is crap...

    -1 Votes
  • Ro
    Roger Abi Sep 30, 2014

    I have 2006 F150 regular cab after 10000 miles notice the tires were wearing on the outside took it to the dealer they checked the alignment no problem however at 18000 miles had to replace the tires 8000 miles later start to wear on the outside took it back to the dealer they worked on it, consulted ford rep, checked alignment again 6000 miles later the tires completely worn out, the dealer was kind enough to split the cost on all four tires replacement aligned adjusted perfect continue to have problem the dealer doesn't have the solution, last week I called the dealer and chatted with a service rep he suggested these trucks not design for 17" wheel I should buy 16" rims and 16" tires that will remedy problem. Does anybody have an opinion on this?

    0 Votes
  • Da
    dans ford Oct 30, 2014

    I have a 2010 F150 XLT 4 door crew cab purchased new on 11/10 with front tire outside & inside edges wearing prematurely. Had fronts replaced at 36, 000 miles & alignment performed but left the factory rears alone. Now at 72, 000 miles fronts are wearing again in the same way & rears are now worn out but evenly. will replace the rears & move to the front, put fronts on the rear & have another alignment & front end check done. running Michelin AT's. not a cheap tire & definitely not happy with this premature wear issue on the front end.

    0 Votes
  • N8
    N8_Bee Dec 16, 2014

    I own a 2013 F150 Fx4 SCrew, 20-inch rims I bought it in February 2013. It presently has 38000 miles on it, with Pirelli Scorpion tires. I've definitely notice extreme wear on all four tires, one of which is newer than the other 3 because I had a blowout at 3400 miles and had to replace that tire but the new tire is just as worn as the other 3.

    1 Votes
  • Sh
    shirleyj635 Mar 03, 2015
    This comment was posted by
    a verified customer
    Verified customer

    i own an 2014 xlt ford f150 4x4 king cab i am not a flashy hot rod driver i drive back an forth to work in less than 4 mo. i have had 2 flats on goodyear wrangler p275/65r18 sra they are non repairable when they blow its like a gunshot piece of the the tire is gone if these have not been recalled they should be i dont have that kind of money thank you

    0 Votes
  • Si
    silvrtip Mar 19, 2015

    I bought a new 2013 4X4 crew cab in 12/12 and the OEM Goodyear Wranglers had a lot of wear problems. Ford service shop advised to switch brands of tires at 25K so I did. No after 7K miles my new Michelin AT tires they have wear on the inside front and some cupping.
    All total at 32K I have checked the alignment 4 time and all is good each time according to the dealer, the dealer is great but Ford will not back them anymore. I will call Ford direct now myself so wish me luck.
    Larry-03-19-15

    0 Votes
  • Jo
    John Drakes Jul 29, 2015
    This comment was posted by
    a verified customer
    Verified customer

    2014 Raptor, BFG All Terrains on it. Tires wearing on inside and outside, with regular rotations. Alignment checked 3 times. No answers from Ford.

    0 Votes
  • Da
    Danny Saturn Sep 10, 2015
    This comment was posted by
    a verified customer
    Verified customer

    2012 F150XLT supercab. Severe inside wear on fronts (these are the Goodyear 18")...especially the passenger side. I'm past warranty now...about 38K, but I didn't notice the wear until around 30K. I don't rotate tires...too many bad experiences with tires going bad after rotation...lopping or humps seem to develop due to belt damage or whatever...nonetheless, my last Ford (a 2007) ran the original17" tires non-rotated for 4 1/2 years..about 49K before I traded it for the 2012. They were about wore out then. I'm scheduled to take it in to the dealer on Monday to have alignment checked. Tires are too far gone to save them now, but I don't want to put on new tires & have them smeared all over the road in a few thousand miles.
    Is it alignment? Loose / worn front end parts? At 38K, I have to foot the bill for something that shouldn't be worn out yet. Has Ford made any statement about this. The dealer said it could be sidewall belts that are damaged. He claimed they aren't strong enough on these 18" tires...purposely soft for a good ride. Hmmm?

    0 Votes
  • Je
    Jennifer2440 Jan 21, 2016
    This comment was posted by
    a verified customer
    Verified customer

    I sent an email to Ford Motor Company in regards to this and this is the response I received as they are not getting our complaints I ask they you take time to write to them so that I am not the only one. Thanks

    Thank you for providing Ford with this information. We apologize if your vehicle has not met your expectations. All comments received at the Customer Relationship Center are shared with engineering in order to continually improve the quality of our vehicles.

    Please keep your receipts for if in the future we find a need to issue a Recall or a Customer Satisfaction Program for the concern that you experienced. I have also verified from our resources that there are no reports or ongoing issue with the tires of the Ford F-150’s.

    Furthermore, I have documented your comments for future reference.

    On behalf of Ford Motor Company as a whole, we regret the circumstances which caused you to write. We hope that we might have the opportunity in the future to restore your confidence in our products and service.

    Thank you for contacting Ford Motor Company.

    0 Votes
  • Je
    Jennifer2440 Jan 21, 2016
    This comment was posted by
    a verified customer
    Verified customer

    I just received a response back from Ford in regards to the tire wear on the F150's and according to them they are unaware of any issues so I encourage you to email them so that they become aware. Here is what I received

    My name is Jeffrey, I am from Ford`s Customer Relationship Center (CRC). I have reviewed your email inquiring about the tire quality on your Ford F-150.

    Thank you for providing Ford with this information. We apologize if your vehicle has not met your expectations. All comments received at the Customer Relationship Center are shared with engineering in order to continually improve the quality of our vehicles.

    Please keep your receipts for if in the future we find a need to issue a Recall or a Customer Satisfaction Program for the concern that you experienced. I have also verified from our resources that there are no reports or ongoing issue with the tires of the Ford F-150’s.

    Furthermore, I have documented your comments for future reference.

    On behalf of Ford Motor Company as a whole, we regret the circumstances which caused you to write. We hope that we might have the opportunity in the future to restore your confidence in our products and service.

    Thank you for contacting Ford Motor Company.

    Sincerely,

    Jeffrey
    Customer Relationship Center
    Ford Motor Company

    0 Votes
  • Pe
    Pearl2013 Mar 14, 2016

    I own a 2013 F150 w/ a 5.0 Coyote V8. I has 275-45x20" Bridgestone "Alenza" tires. I have 27xxx + miles on them and haven't noticed any wear issues with the front tires. I have had it aligned once, just for the sake of pot holes, etc. I rotate them every 3000 miles. The rears seem to wear a little flatter than the fronts, but I have no cupping, or unusual wear going on. If you look at all tire warranties you'll notice that Goodyear, Pirelli, and whichever tires you have that the warranty mileage is pretty wimpy. 50, 000 may be about the max.The Pirelli's "I believe" don't even list a mileage. Unusual cupping, and wear on the insides is usually a toe issue. Make sure that your alignment shop is a reputable one, and one that gives you a "before and after" graph, readout, or whatever you care to call it. That way you'll know if they in fact even adjusted anything, and you can see first hand how far off the alignment was when you brought it in. Then check the specs. My advice, buy the best tires that you can afford. Check the UTOG numbers before you buy.

    1 Votes
  • Ra
    RaulP Mar 21, 2016

    Well As I Own a 2013 Ford F-150 XLT SCrew 4X4 with 29K I have had to replace my tires. But I did not take to Ford to get the alignment. I took it to another shop and found out that you need to put a camber and toe bolt so that the issue is corrected. Now I hop that my new Goodyear Wranglers AT last me 50K. and not 29K. I hope that this help those owning an F-150 and forget about taking to the dealership. You will have wasted valuable time and money. And if your purchasing a new truck do this Fix immediately.

    0 Votes
  • Pr
    Prostock Aug 27, 2017
    This comment was posted by
    a verified customer
    Verified customer

    @RaulP Please post this again in ALL CAPS so people read this. Factory specs for alignment are bogus and tire wear is excessive... Good job on a cure.. Two thumbs up👍👍

    0 Votes
  • Mc
    Mcjohn Jun 20, 2016
    This comment was posted by
    a verified customer
    Verified customer

    I have a 2015 Ford F-350 dually. The outside rear wheels wore so bad I had to replace them at 28, 000 km. This truck has full maintenance and warranty package. Any others with this experience?

    0 Votes
  • Ba
    badrideexperience Jul 12, 2016

    i just purchased a 2015 ford mustang on labor day 2015, at 5000 miles the front end started to make noise tires chattering, thought maybe it was just the road? let it go for 1500 mor miles, went to ford told them the car had too much negative camber and tires are wearing out, they told me they would check the alignment.. they come back to me and tell me the toe is out and my tires are wearing on the inside, ok re-align it and what are you gonna do about my tires i asked? they told me to take it back to the dealer i purchased it from, , did that on that weekend, , told them my storie and that i wanted a mechanic to take a ride with me and listen to the car riding down the road. did that, mechanic says damm that dont sound good, me really??? so we go back to the dealer and he tells the service writer that the tires sound bad and should be replaced, , , writer cant approve new tires, service manager had to do that... he wasnt there that day ..they said that he would call on out come. never got that call so i called him.. they never explained my situation to him so i had to explain myself an situation to him again...told me had to bring car in so he can have monkey mechanics look at it.. took day off work the next day... went to dealer took service manager for a ride ..he says to me on test drive man those do sound bad, we need to looks at this > so they took my car for three hours...never told me what they found and just told me they left the ticket open until they figure out what they are going to do. and that they had to speak with a corporate service dude. and that he would call me acouple of days went by..and guess what? no phone call ...Again i had to make the call. WT[censored] at this time i had put more miles on my car. .. talk to the dude from corporate and he states that the factory specs are right and there is nothing they can do, we wont replace your tires...not a happy camper over that, and now have 10, 000 miles on it and my tires are SHOT! WTF FORD... Screw You Ford you can take your factory specs and my tires and shove them right up Jeffery Sloans ###! {corporate service manager) well he managed to Screw me on my CAR..really super Disappointed ford customer...

    0 Votes
  • Te
    Teresa Duran Aug 01, 2016
    This comment was posted by
    a verified customer
    Verified customer

    I purchased a 2014 ford f150 off the lot - I have rotated the tires and changed the oil with the dealer - my front tires are balding on the inside and I only have around 47, 000 miles on them - when I went to another tire shop - american tires - they indicated that the tires don't look like they have been rotated. My husband took it to the dealer and they don't know why it is wearing - said it was alignment but when they checked it the alignment is in spec. This is crazy - they don't know what it is but I have to pay starting at $70 to have them look at it to try and figure it out.

    0 Votes
  • Gr
    Gregbokoch Aug 30, 2016
    This comment was posted by
    a verified customer
    Verified customer

    My 2015 F-150 XLT has 2500 miles and is wearing front tires left side outer edge, right side wearing inside edge. I complained to dealer.(Forc of Uniontown) I was told the alignment is within specs and told me to rotate the tires. I did not buy a new $44K truck to rotate tire at my expense. This is BS and would result in ruining all 4 tires. Goodyear Tire dealer told me that this is common problem with the new Fords and he was well aware of the problem. Suggested that I find a good front end man to correct the alignment according to the tire wear. My problem at 2500 miles? I await an answer!
    Gregory P. Bokoch
    192 Tent Church Road
    Uniontown, PA 15401
    [protected]

    1 Votes
  • Np
    nprat Sep 22, 2016

    2011 fx4 1st set of tires Goodyear only lasted 37367 miles. put new tires Cooper Tires with alignment. now at 67567 miles I need two new tires with alignment.

    0 Votes
  • Sn
    snfrn23 Jun 06, 2017
    This comment was posted by
    a verified customer
    Verified customer

    I'm driving my hubby's 2013 F150 FX4 and I'm having the same problem. The tires are Dakotas, which we've had on previous trucks and had no problems (last was 2005 F150). We've been wondering if we change the suspension might that fix the problem? I've had them aligned and balanced several times and different places with no help.

    0 Votes
  • Pr
    Prostock Aug 27, 2017
    This comment was posted by
    a verified customer
    Verified customer

    Worked fo Ford Motor a total of 31 years. Between myself brother and father a total of 100 yrs. plus. I also build high performance cars for a hobby. This is a design problem! Every excuse in the world can be given to the owners of these vehicles. The design of the trucks is to make the truck with a better ride and track better, but with the excessive castor causes the tires to wear on the inside edge. I LOVE my 4wd f-150 crew cab, but for the company to ignore the fact that there is a problem is WRONG! It isn't that hard to test different settings on the trucks alignment, and send out a bulletin to the dealers with new settings. Ford will wait till the highway is filled with Silverados and Tundras and then say "what can we do to get back market share?" Take care of the customers you have so they stay loyal to Ford, and brag about how much they like their vehicle. Remember I was on the inside, I read the memos, I owned the T-Bird with the bad heads, I owned the Contour with the faulty wiring harness, and last but not least the Bronco with the Firestone tires with the bad side walls. All ignored by customer service dept. Step up to the plate... This country was built on hard work, trust and pride. It's time to stop making excuses, and start looking for customer solutions... Built Ford Tough means PRIDE!!!

    1 Votes

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