Ford Motor Company2012 ford f350, recurring coolant leak

J Aug 06, 2018

I had a coolant leak shortly after buying the vehicle in Jacksonville, Florida. It had approximately 8 to 10K miles on it. I took it to the dealer and they could find nothing wrong and topped off the coolant. Approximately a few months later, still occasionally getting a puddle of coolant under the truck, I took it back to the dealer and they again said they found nothing wrong. I brought them a sample of the coolant on a paper towel.
Fast forward to a few more trips to the dealerships in Florida and Maryland over the next few years having to carry a jug off coolant with me to keep topping off the reservoir, and finally a dealer in Maryland, Apple Ford said I had a bad water pump. I contacted Ford customer service and they told me there was nothing they could do even though they could see I had it in the dealer while it was under warranty.
I want Ford to pay for the repairs since it was a known problem that they couldn't find after repeated trips to the dealer for the same issue.

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