CB Car Dealers Ford Complaints #2162-2181

Ford review: ford sucks (repairs)

kittenish21 of Chicopee, US

May 21, 2010 8:42 pm UTC

Resolved

I will never purchase anything from Collins Ford Mercury because they sell their customers lemons. I have a car that i have had for about a year or so, a 2007 ford focus that i have already had to put alot of work into. Now my rotors are messed up and are taking my brakes down with them, they are telling me that I will have to pay $249.00 to get this fixed. When i leased the vehicle back in march of 2009 the vehicle already had 44, 000 miles, i have only put 20, 000 miles on it since i have had it. What else upsets me is that this isnot even the vehicle i had originally wanted but being desperate and the salesman telling me that this was the only one i could get a loan for and not realizng that i was being takin advantage of because i am a young naive female who doesnt know anything really about cars, now i am pretty sure he just sold me the first thing off of the back lot that he could get rid of. The dealership is not willing to make this right, so i have already filed a report with the BBB.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

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1800 771 199

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support@ford.com

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P.O. Box 6248, Dearborn, Virginia, 48126, United States

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