Ford Credit — the worst business I have ever dealt with!
I have recently applied for a mortgage, and received a copy of my current credit report. Since I was a victim of true-name-fraud, there were many accounts on the report that were not mine. Including one for a 99 ford explorer. I proceeded to call your customer service center so that I may receive a letter from your company stating that I have been erroneously reported. I spoke with 3 different customer service representatives. Each representative asked for my account number (the number was listed on my credit report).. I gave it to them, and they all told me the same thing. 'this is for a 99 ford explorer'. I proceeded to tell them that I do not.. And never have, owned a ford explorer. They asked for my social. So I gave it to them. Lo and behold, they tell me 'this isn't you on the account' (well, really.. I've been trying to tell you that) I asked for a letter stating what they had just told me. Unfortunatly, they cannot give account information to anybody but the account holder. (I was in possession of the account number). All I wanted was a piece of paper that cleared my name from a loan that wasn't even mine. I asked to speak to a manager. After a 5 minute screaming match, I finally yelled do you not possess the use of microsoft word?.. And hung up.
I had to file a police report, contact all three credit agencies, then hire a credit counseling service to get them to write a letter to the credit companies.
I feel disgusted. I have never, ever had a loan with these people. My credit is on the line, because they fail to check references. It's sad that somebody can go to a dealership and get a loan with my name and address and a different social number.
Thanks for nothing. You people are the worst business I have ever dealt with.