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1.3 2289 Reviews

Ford Complaints Summary

153 Resolved
2133 Unresolved
Our verdict: If considering services from Ford with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Ford reviews & complaints 2289

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10:55 am EDT
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Ford ford aspire titanium

Dear sir/madam
My self bijender singh from haryana india
I have purchased new foard figo aspire
My car no is HR20 AH3383 my car purchase
Date is 31 january 2017
I have done 2nd service is in 10000 km at palam foard rohtak haryana india phone no
+[protected]

Now my car km is 13950 . today i was gone
For alignment checking in reputed shop in rohtak they have checked that all tyres got damage due to suspension failure . They have asked that where you have made the car service then i have told palam foard rohtak . They got serprise and told me your car suspension is damage and they have not given information to you.

I also toomuch surprise and i loose my confidance on foard .they have cheat me.
They are waiting for my warrenty expirey .
After that they wil tell me and they will take toomuch money for repairing

I requested to you please look the matter on heigh prority and take strict action against
Palam foard and arrange claim for all suspension and tyres.

Regards
Bijender singh
Mob. +[protected]
Haryana india

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8:41 pm EDT

Ford ford customer service

My wife and I have purchased three vehicles from this dealership over the years. We currently have a 2013 Ford Flex that had "check charging system" message come on. We have a extended warranty and a maintenance package here. Simon was our service advisor. This story has been going a few days now so here is the jist. Alternator went bad(covered by warranty) it overcharged the battery(they had just changed it less than a year ago so they will replace) acid from battery spilled and damaged the "battery cable/harness"(not covered by warranty or dealer). So they want $755 to put in a new harness! Warranty dealer sold me won't cover this because it's called a "battery wire" Ford service won't cover it even thought they do all the services, replaced the battery and said it appeared the alternator came loose too! They are the only ones that work on the car! We called Ford Customer Service and they listened said it seemed unfair to us and said they would see if they could help with the cost, it will be a reviewed. End of day on Friday I get email, Ford won't help with cost. I know things go wrong from time to time with vehicles, but when this alarm came on we took car straight in, damage has already happened from a Ford alternator, a Ford dealership purchased and installed battery and they don't want to help with the cost to replace this Ford wire/harness. I'm looking at $855 because they say harness is 340, to install is is 415 or so and of course my deductible for the warranty is 100. Unbelievable! Also they offered to replace the battery and alternator and by change the damaged wire/harness but advised not to drive the car like that ! Guess this is the last Ford I will own and definitely last vehicle purchased from San Leandro Ford !

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Update by Christian Vargas
Sep 08, 2017 8:43 pm EDT

My wife and I have purchased three vehicles from this dealership over the years. We currently have a 2013 Ford Flex that had "check charging system" message come on. We have a extended warranty and a maintenance package here. Simon was our service advisor. This story has been going a few days now so here is the jist. Alternator went bad(covered by warranty) it overcharged the battery(they had just changed it less than a year ago so they will replace) acid from battery spilled and damaged the "battery cable/harness"(not covered by warranty or dealer). So they want $755 to put in a new harness! Warranty dealer sold me won't cover this because it's called a "battery wire" Ford service won't cover it even thought they do all the services, replaced the battery and said it appeared the alternator came loose too! They are the only ones that work on the car! We called Ford Customer Service and they listened said it seemed unfair to us and said they would see if they could help with the cost, it will be a reviewed. End of day on Friday I get email, Ford won't help with cost. I know things go wrong from time to time with vehicles, but when this alarm came on we took car straight in, damage has already happened from a Ford alternator, a Ford dealership purchased and installed battery and they don't want to help with the cost to replace this Ford wire/harness. I'm looking at $855 because they say harness is 340, to install is is 415 or so and of course my deductible for the warranty is 100. Unbelievable! Also they offered to replace the battery and alternator and by change the damaged wire/harness but advised not to drive the car like that ! Guess this is the last Ford I will own and definitely last vehicle purchased from San Leandro Ford !

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1:50 am EDT

Ford ford ecosport

Good day

I recently bought a brand new Ford Eco Sport 1.5 TDci from a dealership in Cape Town. I am residing in Mossel bay (Southern Cape South Africa). I have experience that nhe luggage door at the back close difficult. It seams that the locks is to far forward and therefore you must slam the door to get it locked. On the 4th I have arranged a appointment with Mossel bay Ford workshop to fix the problem today (08/09/2017). Today I have arrived at the workshop at opening hours. The technician had a look at it and informed me that he can do nothing about it. At reception I was told (the customer) that I must take the vehicle to Mossel bay panel beaters which is a warranty panel beater, which seems to be contracted with Ford, to have a look at it. At my own time and expense I did go to the panel beater shop. The owner, Johan van der Berg, had a look at it and told me that is just the way it is and he can do nothing about it. While he was informing me of his findings a sales person from Mossel bay Ford was standing 5 meters away and over heard our conversation. He could clearly see that the vehicle was brand new, due to no licence plates. His name is Jannie. He never took the opportunity to step forward and ask me as a client of ford to assist me. There is no customer service at Ford Mossel bay. I phoned Ford Oudtshoorn which is 90 km away from Mossel bay. The workshop manager listened to my problem. He told me that he has a appointment at George on Monday morning (11/09/2017). He will then after his appointment travel another 50 km towards Mossel bay to assess the problem and to arrange a day date and curtsy vehicle to solve my problem. That is customer service! I would like Ford SA to give me feedback on the lock system problem of the Eco Sport and the customer service that I have received at the Mossel bay Ford branch.

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5:32 pm EDT
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Ford 2014 ford focus

Hello, My Name is Tiffany Perkins and I purchased a 2014 Ford Focus I've been having nothing but problems with this car the whole time I've had it which is over a year I also purchased extended warranty on this vehicle which at the time I took to ford to fix the transmission clutch which they did not fix right and I'm still having same problem which has gotten worse and now I have NO warranty so I'm just stuck with a car that wasn't fixed properly I worked very hard for that car and I am scared everyday I drive it because I dont know if car gonna stop working on me and plus I pay a carnote It's not fair and it's inhuman to treat a person like this I've contacted everyone it's gotta be someone to help make this right other people are taking other actions I wanna see if ford will make this right first I can be contacted at [protected]@icloud.com or [protected] please reply back

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12:22 pm EDT

Ford poo customer service

I am a 2017 Mustang owner. I would constantly hear a creak in the rear of the car around corners and very minor bumps and more...
I returned the car to the dealer and they replaced a part on the car; at that time I wasn't given any more details other than "make sure you have a ride home" I wasn't offered a car for the 2 days and I understand I may not have been entitled to one, but only after I picked up my car again I was told the dealer has a partnership with a local rental company. By this time I'd already lost out as I independently rented a car.

I would be content with this inconvenience if this the issue was resolved. However this noise issue remains, and I don't know if this is a regular or if it is indeed a problem. I am now having to take the car back in for a 2nd time but I've since been told that it will take 2+ days and I'll be out of pocket again. I'm now hoping to have a closer to home Ford Dealer for the repairs so it won't be as much as an inconvenience, but I'm sure they won't be as accommodating as my original dealer.

As I mentioned, I wouldn't mind having to pay for the rental car the first time, but I feel it is rather inconvenient for me to pay for a manufacturers issue twice!

I would appreciate a response.

Thank you

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Voorhees98
, US
Sep 15, 2018 10:20 pm EDT
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That's happening to my 2017 mustang too did they ever figure out what the creaking is coming from

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9:57 am EDT
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Ford scam

I went to one ford dealership veterans in Tampa and they wanted to fix my transmission, we were having issues on getting a rental car even though it would have been covered on my warranty, so I took my truck to auto nation ford and picked up a rental now they are saying they cant get it to code and I now owe for the rental, but I can take it back to veterans and they can give me a rental and fix it. Why can one fix it under my warranty and not the other

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2:34 pm EDT
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Ford transmission warranty

Hello,

My name is Hannah Fritts. I'm a 27 year old who has a family history of owning Ford vehicles. My great great grandfather, in fact, owned a dealership in Texarkana, TX. I own a Ford Focus 2007.

I came to Longmount Ford and repaired my transmission in February of 2016. I was told by your service agent, Amy Huggins, that the transmission would be under warranty for two years with the purchase of the repair, which is the entire reason I rationalized spending $2000 on my car at the time. I requested documentation of my warranty at this time and was assured that it would be in the system and there was no way for her to give me documentation beyond my receipt.

The issue was not fixed and I brought my car back to be looked at by the tech that performed the work a week or two later due to the the jarring shift transitions that were STILL occurring. I was told that it needed to break in and to "push through it". I didn't have much choice but to believe him since I had recently spent all my savings on fixing my car with the assurance that if I had any further issues in the next two years with my transmission they would fall under warranty.

I brought my Focus in again because the overdrive light started flashing (the same issue recorded in the documentation at 2/16 service). I was then told by Tony that the warranty would only cover the parts that were replaced and that I had to agree to pay $170 to even have the vehicle diagnosed.

Later that day I was told that I must pay for, not only the diagnosis of a job done inadequately the first time, that I need to replace solenoids adding $800+ to my already $2000 fix for a car that's maybe worth $4000 at this point. Again, I asked for a copy of my warranty and was told no.

The reason I prefaced my age is because I am the future of your business. I plan on buying a car in the next two years. I could be a lifelong customer, however, with the negligent and downright dishonest service I have received, Longmont Ford is at the bottom of my list. The original repair was done inadequately and my car has now set me back in the purchase of a new one.

I'm am requesting that you honor the original warranty I was assured I had through Longmont Ford or refund the $2, 000 that I spend for work done inadequately.

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7:03 am EDT
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Ford unethical behavior

I went to a Ford Dealer in Baldwin Wi to get a price of a vehicle using Fords 0 percent interest. The Dealers representative Joe Walz quoted me a price with payments of $525.00 for 72 months interest free. I mentioned that TV commercials are saying 60 months. He said no, Ford has 72 months interest free.
I agreed to have Joe find me a truck to my liking.
When he got the truck into the dealership I went to finalize the purchase of this vehicle.
Upon arriving at the dealerership, Joe stated that he made a mistake on the interest free months. It was now 60 months interest free. I could not afford the payments that went up to $650.00 per month. Joe that had me use Ford credit for 3 months and then I am supposed to refinance through a lending institution and pay off Ford Credit. I would the refinance at 72 months.
Less than a month after signing this purchase agreement, Ford came out with 72 months interest free. I believe that I have been misrepresented on this purchase. I almost did not purchase this truck because of high payments, but was talked into Joe's idea of how to get around Fords 60 months interest free purchase requirements.
Now I feel that I should have Fords 72 months interest free purchase incentives as I had originally agreed to by River Valley Fords salesman.
I have always owned nothing but Ford products my whole life, and I will still use them.
I just won't use River Valley Ford anymore. Please help me in my complaint of misrepresentation. Thanks Steve Lechner

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8:38 am EDT
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Ford service intervals of a new car : ford ecosport

I called the branch on the 05.09.2017 at 14:53 asking about the servicing intervals. Got hold of a lady called NICKY GERDA who was sooo rude and couldn't wait to get me off the phone. Raised her voice while talking to me... totally not acceptable. In March 2017 when I went to that branch, no one came to me and asked if I can be helped until a lady called Marisa helped me. I raised this with their branch and thought it would change things but it hasn't at all.

I feel so bad now of having a Ford and I love the car. People make it so nasty to have!

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9:41 pm EDT

Ford 2008 ford f350 super duty

Hello my name is Kevin White. I own a 2008 Ford F350 Super Duty since 2014. I started my hauling business with this truck. Within 6 months of owning the truck I had to replace the short block engine, which was under warranty. Just 15, 000 miles after putting that short block engine in, it cracked another piston, which the warranty took care of as well. While owning this truck, and even when getting the new engines, I have followed every recommendation provided by both Ford and the technicians handling the issues. I have replaced head gaskets, 2 engines, rear end, turbo actuator, studs, and 2 injectors. The truck is currently in the shop yet again needing another engine. The warranty company came out, denied my claim over the phone, and in person, speaking only to the shop that was working on my truck, and stated that I was "drag racing" the truck, which is completely false. I am a hot shot truck driver and was using the truck for what it is designed for...hauling. I am a 34 year old running a small business on my own and if I had not bought another truck as a back up I would have lost my business by now and gone bankrupt because of all the problems with the Ford and being in and out of the shop. I spent $5, 000 on the last engine, which I was told also covered a warranty. It seems like the warranty company was trying to come up with ways to deny the claim, including coming up with false accusations and no proof to back up their accusations. I provided my contact information to the shop to give to the warranty company, but no one from the warranty company ever even attempted to contact me to verify or obtain any information. I am very disappointed in how this Ford truck has performed, paying for the truck a few times over, while still making payments on the truck and have not been able to drive the truck in almost 6 months since it is sitting at the shop still. I would like to see Ford offer up a long block engine for my truck because the dealership is trying to make me pay for yet another engine. Ford is starting to gain a bad reputation in the trucking industry, and I would like to be able to speak highly of Ford if this would be resolved in my favor. I am not confident in Ford right now when it comes to heavy haul vehicles (F350, F450, F550). I would be very appreciative to have a contact back to know that someone has read this and that there is some concern in this matter. [protected]@yahoo.com or [protected]

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1:11 pm EDT

Ford 2011 e-350 econoline

MY 2011 Econoline has a problem, with transmission forward planetary assembly to become damaged initially, if this bearing is damaged it may cause a wine noise, so that did happen, so I call customer at [protected], I was told to take the van to Willis ford, he decline to help, he said that the warranty start date has expired had expired.the customer satisfaction program #12n04, then I call customer service and they said their is nothing they can do. So I call the dealer at Frederick ford of Seaford DE, the location where I brought my van. He however told me to bring the van to him and he would see what he can do, so here I am with my van, which has 64, 000 miles. The warranty states 6 years or 150, 000 miles for a automatic transmission forward planetary assembly bearing failure, which in this case did happen. Now my wife and I have no use of our beautiful van.
First we like to say, we have always appreciated Ford vehicles. They have a beautiful design to them. We can not believe we are going through this process with your industry. The Van we brought to you guys is the only vehicle we have that can fit our family and now we do not have it and if we do get it back with out it being fixed how can we ride in it without feeling safe.

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8:38 am EDT
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Ford aluminum-capped lug nuts on 2013 ford fusion warp/expand due to heat

I experienced a flat tire in August 2017 on my 2013 Ford Fusion. The lug wrench provided with the spare tire would not fit the lug nuts, so I had to call Ford Roadside Assistance. The person responding to the call also could not remove the lugs, so they sent a tow truck to take the vehicle to the dealership (which had rotated the tires several times since purchase). Fortunately, the tow truck driver was familiar with the problem with Ford's aluminum-capped lug nuts warping/expanding due to heat. Using a "half-size" socket that he aggressively hammered onto the lug nuts, he was able to replace the tire.
After repairing the tire, I took the car to the Ford dealership to have it put back on the car. After checking, they confirmed that all 20 lug nuts on the car were warped/expanded to various degrees and should be replaced (at about $10 each) if I ever wanted to replaced a flat tire myself in the future.
The sympathetic service manager said this problem is well know by Ford.

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Millermoose
, US
Jun 29, 2018 8:34 pm EDT

I experienced the same issues with my 2015 Ford Fusion. After I had a flat and could not get the lugnuts off, I decided to use a hammer to beat the lug wrench onto the nuts. When I took it to the tire store, I was told by the tech that they "always" have to do this with Ford products.

If you are replacing them with the same type of lugnust, the problem is going to be the same.

Maybe Ford doesn't have a better idea !

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4:35 pm EDT

Ford sandy sansing ford service

I own a 2015 Mustang convertible. I have been trying to get the air conditioning fixed for a year and a half at Sandy Sansing Ford in Daphne, Alabama. They replaced the condenser after other attempts to fix failed. It ran out of freon a couple of months later. I returned to dealer, another attempt and it failed again. Next we replaced some valves and I was told that they had a new a/c guy who "knew what he was doing" (inferring that the previous mechanic did not), so I paid +400 for the repair (I was out of warranty at this point). Again a couple of months later the freon runs out again! I'm very frustrated at this point. I've given them many opportunities to fix this and still no results. I take it back again, I received a call that the whole thing needs to be replaced and they were going to charge $1800 to fix it! I am super upset because I have lost all faith that they know what they are doing, but they owe me a working A/c because we began this while the car was in warranty. My car has been in the shop for at least 30 days since I have owned it, most of which was in spring which is the reason I bought a convertible. The service manager offered me a 20% discount, but I believe that it should be repaired (correctly) by them since they have never remedied the original issue. I realize these dealerships are independently owned and operated, but thought you would like to know how they are affecting your brand in South Alabama.

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11:54 am EDT

Ford 2015 ford focus

We bought the car in May and it has already been in the shop four times for mechanical issues.We got this car because my husband needed a reliable vehicle for work.Boy were we wrong!He has missed four days of work because of the car breaking down.This is the worst experience we have had with buying a car!We would like to get this taken care of now!Thank you

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Janetdro
Ocoee, US
Sep 02, 2017 1:24 pm EDT
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Lemon Law

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6:45 pm EDT
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Ford 2012 f-150 ecoboost (service advance trac)

I've worked for fords for 35 yrs. Always bought ford cars & trucks & have never had as much problems as this 2012 f-150!
This truck is just over 5yrs. old with 43916 mi., never driven in the winters & always garaged! I have had it into the garage every year with something major wrong! I've had 2 turbo sensors go out, spark plugs etc. replaced.
Now the dashboard lights up & says SERVICE ADVANCE TRAC! Over $1400 to fix! Fords say they're not going to pay for it! Is it going to cost thousands of $$$ every year? If that's the way they are going to treat me then I'll never buy another ford, going to let all my friends & family know, & blast it all over the internet!
DON'T BUY A FORD!

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11:01 am EDT

Ford sponsorship of the wranglerstar youtube channel

The Wranglerstar YouTube channel has advertised his new Ford vehicle on his channel. In my opinion, I have been sadly disappointed in the direction of the Wranglerstar channel as referenced in the video below. I would also say that the comments note some add'l concerns. My view is that nothing in his video is an accident. It is done with the intent to get comments so that YouTube will give his video a higher priority to put it in front of other viewers.

That said many of his viewers enjoy his channel, but for me, after being a subscriber that has viewed everyone of his videos (including the older ones), after apx. 3 years, I have unsubscribed to his channel.

I will no longer being a buyer of any products that is connected or a sponsor of the Wranglerstar channel. I will also say that if I have any input (and I do) in what my husband purchases, he will not be buying anything from the sponsors of the Wranglerstar channel. I don't know how much influence I have on other friends and family, but this will be brought to their attention and they can make up their own minds.

Video:
https://www.youtube.com/watch?v=9R_ui0hWKU4&t=723s

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1:48 am EDT
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Ford payment not reflecting on my account

I made payment of R5000.00 on the 24th of August 2017 into my account with Ford Credit:

My account number [protected]
Account name: J E J Short
Vehicle details: 2014 Ford Ranger 2.2Tdci Xls Pu D/C

I only discovered yesterday 30th of August 2017 I used my sons account with account number [protected] also on Ford Ranger and immediately I phoned [protected] for assistance but unfortunately they refused to help me this is now my sons problem he must ask for refund to be done, he did not make the mistake I did. Please this is very serious can I get some assistance from your side.

Thanks

J E J Short
[protected]
[protected]

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11:51 am EDT
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Ford 2015 ford f-150 4x4 supercrew

Good morning this is Luis A. Rios I have always owned ford trucks. My complain is a very serious one while on vacation my ford truck the front right hub bearing assembly sheered off right in the middle causing the right tire to came off with half of the hub bearing assembly still one along with the brake rotor no damage to rim.The other half was still noted to the frame
D.P.S. officer said we were very lucky we did not roll over. Was very disappointed with Same Dealership in Kingsville they said the warranty did not cover this causing according to service writer said the brake caliper was loose . I am a mechanic I know that's not true would you please call me at [protected] I have pictures this could of caused someone's life. This messed up my vacation and costing me money to have it fixed. I don't want to turn this into a law suit cause because a difective hub bearing . NEED HELP please look into this matter save lives while you can Sincerely your Luis A Rios

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7:47 am EDT

Ford 2016 ford explorer

Ongoing issues with 2016 Ford Explorer XLT. Bought it in January and since that time I have had to return it to the dealer 3 times to correct issues, including transmission leak, airflow noise in passenger compartment and the leather seat clips. I never had these issues with my vehicles from Toyota. Ford definitely is living up to their name (Fix Or Repair Daily). WIll never purchase a Ford product again!

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6:39 am EDT
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Ford ford windstar safety recall 15s27 rear axle fracture

Ford motor company is refusing to repair my rear axle which fractured due to a poorly designed axle that has been the subject of numerous recalls, including the installation of axle reinforcement brackets (Which had been done and later inspected at a certified ford dealership - 2015). I was told the bracket reinforcement was properly installed, however the axle still broke (On 8/17/17) - while I was driving at 65 mph on the interstate - an incredibly dangerous situation! The break occurred at and within the reinforcement bracket. Eventually, someone will be hurt or killed because of ford's neglect to fix this problem. The more I see of ford's resistance to take care of this safety issue the greater my concern is for other drivers (Of a van designed for families with children) who are unaware of the danger they are in due to your company's neglect. You are telling people that their windstar vans are safe to drive after the bracket reinforcement repair. They are not safe to drive.

My local ford dealership (Healey brothers ford in goshen, ny) is refusing to acknowledge the earlier recall, ford motor company customer relations is refusing to honor the earlier recall claiming that the offer to repair my vehicle has expired.

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Ford In-depth Review

Overview: Ford is a renowned American automotive company that has a rich history and a strong presence in the global market. With a mission to provide innovative and sustainable mobility solutions, Ford values quality, reliability, and customer satisfaction.

Product Range: Ford offers a diverse range of vehicles, including cars, trucks, SUVs, and electric vehicles. Their popular models, such as the Ford Mustang and Ford F-150, are known for their impressive features and specifications. When compared to competitors, Ford vehicles often stand out in terms of performance, design, and technology.

Quality and Reliability: Ford vehicles are generally well-regarded for their quality and reliability. They have received positive reliability ratings and high customer satisfaction in various surveys. While some common issues and recalls have been reported, Ford has taken prompt actions to address them and ensure customer safety.

Performance and Technology: Ford vehicles excel in terms of performance, offering powerful engines and excellent handling capabilities. The brand incorporates advanced technologies and features in their vehicles, keeping up with industry standards and often surpassing competitors' offerings.

Safety: Ford prioritizes safety and consistently achieves high crash test ratings. Their vehicles are equipped with a range of safety features and technologies, including advanced driver-assistance systems. When compared to competitors, Ford's safety offerings are competitive and provide peace of mind to customers.

Fuel Efficiency: Ford has made significant strides in improving fuel efficiency across their vehicle models. They offer hybrid and electric options, contributing to sustainability and eco-friendly practices. When compared to industry standards and competitors' ratings, Ford's fuel efficiency is commendable.

Pricing and Value for Money: Ford adopts a competitive pricing strategy, making their vehicles affordable for a wide range of customers. When compared to competitors' offerings, Ford's pricing is often reasonable. Considering the overall value for money, Ford vehicles provide a good balance of quality, features, and affordability.

Customer Service and Support: Ford's customer service and support channels are reliable and responsive. They have received positive customer satisfaction ratings and feedback. Ford also provides comprehensive warranty and after-sales services, ensuring customer peace of mind throughout their ownership experience.

Online Experience: Ford's website offers a user-friendly and functional experience. They provide online tools and resources for customers, including vehicle configurators and informative content. The online purchasing process is streamlined, and customer reviews help potential buyers make informed decisions.

Overall Rating: Ford's key strengths lie in their commitment to quality, performance, safety, and customer satisfaction. While some common issues have been reported, Ford has taken steps to address them. Considering their diverse product range, competitive pricing, and reliable customer service, Ford receives a positive overall rating.

Final Thoughts: Ford is a reputable automotive company that offers a wide range of vehicles with impressive features and performance. Their commitment to safety, fuel efficiency, and customer satisfaction sets them apart from competitors. Potential customers can trust Ford for reliable and value-for-money vehicles, backed by excellent customer service and a user-friendly online experience.

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Use this comments board to leave complaints and reviews about Ford. Discuss the issues you have had with Ford and work with their customer service team to find a resolution.