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Food Lion

Food Lion review: customer service

W
Author of the review
2:46 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

I purchased an AT&T calling card on Feb.4, 2020. I tried to activate the card only to find out it does not work. So, i went back into the store to speak with a store associate. She stated that the there is a no refund on those calling cards, something I was already aware of. I told her I have been buying those calling cards for more than a year, and this was the first time I ever had any problems. I asked to speak with the manager. The Assistance manager Reid Parker was the manager there that day. He told me the same thing, no refund. He just walked off, and went back to what he was doing. I approached him and asked how can the store be selling those cards when the cards are not activating properly! I told him maybe he need to pull those cards. I did not want to see anyone else lose there money. So, he went and pulled the cards off the shelf. I took a picture of him pulling the cards and asked him his name. Reason being i wanted to have proof I brought the card out of that store. Reid Parker told me if I don't leave the store he was going to call the police on me. For those people that know me knows I don't respect people. He did not even try to assist me. he made me feel that I did not matter. Not the first time I had an issue in that store. I love food loin but i have bad experiences in that store. I will never shop in that store again. The manager was very disrespectful. Spend my money where I am appreciated! I called customer Service 2 weeks ago and they didn't even call me back!

Update by wendy felton
Feb 20, 2020 3:00 pm UTC

This complaint is Food Loin 1125 Clayton Village, Clayton N.C.

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    Attn: Consumer Relations, P.O. Box 1330, Salisbury, Virginia, 28145-1330, United States
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