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Home Airlines FlyDubai Unfair and unilateral cancellation of confirmed flights

FlyDubai  -  Unfair and unilateral cancellation of confirmed flights

S
Author of the complaint
6:13 pm
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I bought Business Class returning tickets from Dar-es-Salaam, Tanzania, to Dubai, for three weeks in Dubai, myself and my wife, and was booked and given OKs for both to Dubai and back to Dar-es-salaam on the following dates: DAR to Dubai on 8th February, 2020 Flight FZ 1688 Business Class, Booking Ref. CBZVUK in the names of Dr. Abdulkader Abdulwahid Shareef and Mrs. Fatma Abdulkader Shareef. We travelled accordingly and arrived in DXB on the same date as booked. No problem.

We were equally booked with OK, Ref. CBZVUK to return to DAR on 18th March, 2020, Business Class. Three days before departure, however, Flydubai cancelled unilaterally and promised to re-book us on the first flight to DSM, and would be informed in writing, via our provided email which is shareef. [protected]@gmail.com, within 7 to 15 days. Nothing had happened. I phoned customers services of Flydubai, several times with no response. The whole month of April and May passed, and still no response neither by phone, nor by email.

On first June, 2020 I paid a visit to THEIR only office on in Ajman, FlyDubai, which was recommended to us by The Fly Dubai Customer Care Services, as their nearest office, who re-booked us for a confirmed Flight FZ 1687, on 19th June, 2020, Business Class, and charged us 150. AED for the service (Against Flydubai's undertaking that there would be no charge for Business Class for rebooking, despite the fact that WE DID NOT cancel any Flight, but THEY CANCELLED the original date, unilaterally. Nevertheless I paid the amount for the promise of returning home). We were given the print-out confirmation, for both the date and the flight, and were provided with the full atinary. GREAT!

HOWEVER, three days before the departure, ONCE AGAIN, FLYDUBAI cancelled unilaterally and promised to re-book us within seven days, and ONCE AGAIN promised to notify us in writing within 7 days. Nothing happened for more than 12. Telephone calls to the Customer Care Service, yielded no results. No body would answer the phone. I ONCE again paid a personal visit to THEIR main office on Ettihad RD, on 1st July, 2020, where they booked us for 12th July, 2020 and confirmed in writing and provided us with the full atinary. But ONCE again, on 10th July, 2020 they once Again, cancelled the flight unilaterally, without giving any explanation.
ENOUGH IS ENOUGH. I can no longer accept lack of responsibility and arrogance of FLYDUBAI management, falling time and time again to fulfill their responsibilities and undertaking to return us to our country. As a responsible airline, they have either to return us to DAR in Flydubai, failure to do that, they have the responsibility to book us in any available flight on THEIR costs to DAR, and NOT to play game with us for the last 4 months. Who will pay for our costs to remain in UAE, where our budget was planned for three to four weeks only. We demand to be flown back home as soon as possible, we can no longer afford to stay indefinitely in UAE! Its neither fair nor just. Please help us to be returned home on regular flight as soon as possible; we have no means to continue to stay in UAE unwillingly while our families are in Tanzania.

Regards.
Dr. A.A. Shareef

Details: 1. Dr. Abdulkader Abdulwahid Shareef age 76
2. Mrs. Fatma Abdulkader Shareef age 67
Nationalities. Tanzanians
Contacts: email. shareef. [protected]@gmail.com
Telephone (temporary) +971 [protected]
Permanent +255 [protected] (Whatsup too)

Any extra needed documents could be submitted. But all the details could be found on our booking reference with Flydubai: CBZVUK

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1 comments
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D
May 28, 2021 4:12 am

I guess we need to file a compliant collectively.. they have cheated... not fair...

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(added by reviewer)
Dubai International Airport, Terminal 2, PO Box 353, United Arab Emirates
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