FlyDubai
Reviews and Complaints

Subject: Complaint Regarding Recent Flight Experience

Dear Fly Dubai Airways Customer Service,

I am writing to express my deep dissatisfaction with my recent flight experience on FZ897 from Dubai to Madinah on 30 August 2023. I encountered multiple issues that significantly impacted my journey and those of my fellow passengers.

To begin with, the flight was delayed by 30 minutes, causing inconvenience and disruption to our travel plans. Moreover, the air conditioning on the flight was not functioning for a duration of 1 hour, which was particularly distressing for passengers traveling with young children and infants. This uncomfortable environment added unnecessary stress to what should have been a comfortable flight.

Furthermore, I must address the subpar landing that took place. The landing was far from smooth, causing a number of passengers, including children, to experience motion sickness and nausea. The landing was so turbulent that a majority of the passengers ended up vomiting, resulting in a distressing situation for everyone on board.

Additionally, the prolonged wait for the bus from the gate to the flight further exacerbated the situation. Passengers were left waiting in the hot weather for an extended period of time while the bus was prepared, causing considerable discomfort and unease.

I understand that unforeseen circumstances can arise during travel, but the combination of these issues has left me deeply disappointed with the quality of service provided by Fly Dubai Airways. As a loyal customer, I had expected a more pleasant and comfortable journey.

I kindly request that you thoroughly investigate the events of this flight and take appropriate measures to prevent such occurrences in the future. I believe it is crucial to address these concerns to maintain the reputation and satisfaction of your passengers.

I look forward to your prompt response and a resolution to these issues.

Sincerely,

Muhammed shafi

AIRLINE REFERENCE - OQU15U

I had been flying from Dubai to Egypt on the trip of FZ175 on 4th march 2024 at 19:10,

After reaching Egypt, I found my luggage is broken. This is the second time happen to me during FLYDUBAI airlines to break my luggage bag.

Pls review the refund amount of the bag.

My email address : b. [protected]@yahoo.com

Under the name of Basma Ahmed.

The ticket and photo of the broken bag is attached.

I travelled via flydubai on 26th Jan\24 from Ahmedabad to Belgrade via Dubai. Both flights are same flydubai. I paid for excess luggage too and asked them to fix "fragile" tag on my suitcases as i was carrying some important gifts and food items for my europe trip. At the Belgrade airport, i receive my suitcase damaged. 1 wheel was missing and security system was broken . I reported the same to the Airport authority and they submitted report to me after investigation to claim from flydubai. I sent all required documents to flydubai and did several follow up. My journey is suppose to end on 18th Feb now and flydubai has not paid me anything for missing items and damaged suitcase. Due to this damaged suitcase it is very difficult for me to travel in Serbia. I need to took private transport everywhere in the country which cost me a lot in euro as I can't carry broken suitcase in public transport. I request to support for compensation of 150000INR against this mental and physical harassment by flydubai and take strict action against this carrier.

Kindly look at my problem (my self mohammad shahid flight - flydubai fz-872 travel class - economy gassim (elq) to dubai (dxb) then dubai (dxb) to lucknow (lko)' I just recieved my luggage in broken or in a damage condition tottaly dissapointed from flydubai.

Here I attached my some information / boarding pass/ flight ticket copy/ and baggage information.

Requesting to you for my broken luggage compensation (brand name of my trolly luggage-the new travel - saudi arabia

Name - mohhamad shahid

Mobile no - [protected],[protected]

Gmail-:[protected]@gmail.com

Adress-govind nagar colony, bhanpuri khajuria, lakhimpur kheri-262904

My suitcase was broken into. Items were stolen and damaged (see attachements). Below you will find my email exchange with FlyDubai in which they dismiss the case as "wear and tear":

DE VRIENDT Steven (EEAS-BAGHDAD)

[protected]@flydubai.com on behalf of Baggage Services

03 November 2023 00:09

DE VRIENDT Steven (EEAS-BAGHDAD)

BaggageMishandled #[protected] [ ref:!00Db00dBTz.!5005I0fHbgF:ref ]

Hello Steven,

Thank you for your email.

We truly understand your frustration, however, the guidelines are clear when it comes to the airline's liability when it has mishandled your baggage. Conventions set international rules of the "Carriage of passengers, luggage and cargo", and outline the airline's liability in cases of mishandled baggage, and the deadlines that travelers and the firms must adhere to.

Kindly refer to flydubai condition of carriage on below link: http://www.flydubai.com/en/conditions-of- carriage/

15.5 Baggage

Specifically: Section 15.5 article (b) We will not be liable for Damage to Baggage resulting from the inherent defect, quality or vice of the Baggage (for example, destruction of, or damage caused by or to, any items which are not packed correctly or are inherently unsuitable for travel in the hold and other items which you are prohibited from including in your Baggage by Articles 8.3 and 8.4). Likewise, we will not be liable for fair wear and tear of Baggage resulting from the usual and normal rigours of transportation by air (see also Article 8.2(g) regarding the suitability of your Baggage for transportation by air).

We appreciate your patience in this regard and thank you for your understanding.

Kind regards,

Majed | Baggage Services Team

[protected]@flydubai.com | flydubai.com

Original Message

From: DE VRIENDT Steven [steven.[protected]@eeas.europa.eu]

Sent: 01/11/2023 13:57

To: [protected]@flydubai.com

Subject: RE: BaggageMishandled #[protected] [ ref:!00Db00dBTz.!5005I0fHbgF:ref ]

Caution: This email originated from outside of the flydubai organization. Do not click or open links and attachments unless you are sure of the sender and content.

Dear Majed,

I do no longer accept the way you treat this matter. My suitcase was broken into while in your care. This is definitely not normal wear and tear. I give you till tomorrow to respond properly, if not my organisation will file an official complaint on how badly your services have dealt with this matter so far.

Best,

Steven

Confidentiality Notice and Disclaimer: This email and any attachment may contain confidential information. Unless you are the intended recipient, you may not use, copy or disclose the information in this email or any attachment. If you have received this email in error, please notify the sender immediately and delete it from your system. Although reasonable steps have been taken to ensure that this email and any attachment does not contain viruses, the sender cannot accept responsibility for any loss or damage sustained as a result of computer viruses, infection or other malicious or harmful code. You should ensure that this email and any attachment is virus free and that your systems protect against such threats.

From: [protected]@flydubai.com

Sent: 01 November 2023 06:32

To: DE VRIENDT Steven (EEAS-BAGHDAD)

Subject: BaggageMishandled #[protected] [ ref:!00Db00dBTz.!5005I0fHbgF:ref ]

Hello Steven,

Thank you for your email.

Referring to your damaged lock, flydubai is restricted under Airline rules and regulations with excluded liability for minor damage to the exterior of the baggage (such as scratches, soils, staining, dents, handle, wheels, etc.) resulting from normal wear and tear baggage.

You may find further information about Liability for damage in Article 15.5 under Conditions of Carriage.

Therefore, we are unable to proceed with your request.

With regards to your missing items, please be noted that your case has been forwarded for investigation and it has been registered under reference number 1456626.

The investigation process may take up to 14 working days, and once they will get back to us with the details, we will update you accordingly.

We appreciate your patience in this regard and thank you for your understanding.

Kind regards,

Majed | Baggage Services Team

[protected]@flydubai.com | flydubai.com

Original Message

From: DE VRIENDT Steven [steven.[protected]@eeas.europa.eu]

Sent: 30/10/2023 10:54

To: [protected]@flydubai.com

Subject: RE: BaggageMishandled #[protected] [ ref:!00Db00dBTz.!5005I0fHbgF:ref ]

Caution: This email originated from outside of the flydubai organization. Do not click or open links and attachments unless you are sure of the sender and content.

Dear Fadi, 

Please find the requested info in attachment:

1. National passport (Belgium) and work document (EU Laissez passer)

2. Broken lock of suitcase

3. Baggage tag

Now that I have revised the content of my suitcase I noticed that:

1. my hiking jacket got smudged with oil

2. one hiking pants is missing

Will you repay the suitcase, the damaged jacket and the pants?

I must say I am very upset by this additional trouble that you caused me after I had to leave Iraq in a hurry and have to set up a makeshift office elsewhere.

I trusted a professional approach of your Dubai based company!

Frankly, this is the last thing I needed.

I would appreciate a swift solution to all this.

Thank you,

Steven

Confidentiality Notice and Disclaimer: This email and any attachment may contain confidential information. Unless you are the intended recipient, you may not use, copy or disclose the information in this email or any attachment. If you have received this email in error, please notify the sender immediately and delete it from your system. Although reasonable steps have been taken to ensure that this email and any attachment does not contain viruses, the sender cannot accept responsibility for any loss or damage sustained as a result of computer viruses, infection or other malicious or harmful code. You should ensure that this email and any attachment is virus free and that your systems protect against such threats.

From: [protected]@flydubai.com

Sent: 29 October 2023 20:53

To: DE VRIENDT Steven (EEAS-BAGHDAD)

Subject: BaggageMishandled #[protected] [ ref:!00Db00dBTz.!5005I0fHbgF:ref ]

Hello Steven,

Thank you for your email

We would like to offer our sincere apologies for all the inconvenience caused.

Please note that Airlines are not liable for any valuables if not declared by passenger before check in his baggage and passenger should hold a letter from the Airline indicates the Airline liability to carry such valuables on board, Kindly refer below quoted from flydubai conditions of carriage published on our website : https://www.flydubai.com/en/information/policies/conditions-of-carriage

8.3 Items you must not carry in your Baggage

(v) You must not include in Checked Baggage fragile or perishable items, valuable items (including, for example, money, jewellery, precious metals), computers, personal electronic devices (including cellular telephones), stored data, any medication or medical equipment which may be required in-flight or during your trip or which cannot be quickly replaced if lost or damaged, house or car keys, valuable documents (including, for example, business documents, passports and other identification documents, negotiable papers, securities deeds) or samples.

Please forward to us below required document to transfer the case to airport security for investigation.

1. Bag photo for CCTV

2. Baggage tag

3. Passport copy

Please note that it may take up to 14 working days and as explained earlier flydubai is not liable for any valuables if not declared by passenger prior.

Thank you for understanding

Kind regards,

Fadi | Baggage Services Team

[protected]@flydubai.com | flydubai.com

Original Message

From: Steven De Vriendt [steven.[protected]@eeas.europa.eu]

Sent: 28/10/2023 11:35

To: [protected]@flydubai.com

Subject: BaggageMishandled #[protected]

I had to leave the EU Embassy in Baghdad at very short notice due to the tense security situation in the Middle East. I immediately packed in my carry-on two laptops, a notebook, phones, official documents, etc. In my check in bag, I put some essentials and also a folder with personal papers that contained (without me realising it) an envelope with €1000 in cash and some jewellery. When I arrived in Sarajevo, I was very tired. I did not see that the lock of my suitcase had been broken and I went for a long sleep. The broken lock was cleverly hidden. When I opened my suitcase, I saw that the content was messed up. The following items were missing: €1000 cash and three rings worth €1500. Also the suitcase is damaged. When I tried to call the Fly Dubai handling agent (+387 [protected] / +387 [protected]) the next day, I could not get hold of him. I was recently stationed in Baghdad and wanted to have Fly Dubai as my main airline for the coming years. I am very upset and surprised that this could happen with your airline as I relied on your professionalism. I have been working and traveling around the globe for 25 years, and this is the first time I experience such a violent breach of

ref:!00Db00dBTz.!5005I0fHbgF:ref

Confidentiality Notice and Disclaimer

This email and any attachment may contain confidential information. Unless you are the intended recipient, you may not use, copy or disclose the information in this email or any attachment. If you have received this email in error, please notify the sender immediately and delete it from your system. Although reasonable steps have been taken to ensure that this email and any attachment does not contain viruses, the sender cannot accept responsibility for any loss or damage sustained as a result of computer viruses, infection or other malicious or harmful code. You should ensure that this email and any attachment is virus free and that your systems protect against such threats.

Confidentiality Notice and Disclaimer

This email and any attachment may contain confidential information. Unless you are the intended recipient, you may not use, copy or disclose the information in this email or any attachment. If you have received this email in error, please notify the sender immediately and delete it from your system. Although reasonable steps have been taken to ensure that this email and any attachment does not contain viruses, the sender cannot accept responsibility for any loss or damage sustained as a result of computer viruses, infection or other malicious or harmful code. You should ensure that this email and any attachment is virus free and that your systems protect 

against such threats.

Confidentiality Notice and Disclaimer

This email and any attachment may contain confidential information. Unless you are the intended recipient, you may not use, copy or disclose the information in this email or any attachment. If you have received this email in error, please notify the sender immediately and delete it from your system. Although reasonable steps have been taken to ensure that this email and any attachment does not contain viruses, the sender cannot accept responsibility for any loss or damage sustained as a result of computer viruses, infection or other malicious or harmful code. You should ensure that this email and any attachment is virus free and that your systems protect against such threats.

Hello Fly Dubai

I was travelling from Accra (Ghana) to Mux (Pakistan) on 22-09-23 via Ethiopia airline time 22:00 from Accra, During Checking IN for my luggage there was a mistake from the person that they make a tag 23 kg instead of 15 kg. I have 5 bags,4 bags having weight from 13kg to 15kg and 5th bag was for infant around 8,9 kg.

After landing in Dubai I need to get boarding passes to travel mux Pakistan. they check system and said I have extra weight of 8 kg and I have to pay for that. I explain to them that it could be a mistake but they said I have to pay in Dubai and if actual bag is 15kgs then I can make a complain in MUX airport fly Dubai staff and claim it.

I did the same and pay 240 aed (73$) to them, receipt is attached)

when I landed MUX Pakistan I get my bag and complain the same to fly Dubai attendant officer, he checked and find the same weight 15kg but the tag was 23kg so he make picture for evidence and said when I complaint online and fly Dubai team approach him he will give them and then I can claim my money.

Please I want you to claim my amount of 240 Aed (73$) ASAP

Flight Details 22-09-23

ET 928 ACCRA to ADDIS ABABA 22:[protected])

ET 602 ADDIS ABABA to DUBAI 10:[protected])

FZ 339 DUBAI to Multan 22:[protected])

my contact no in Pakistan is

[protected]

I arrived via Fly Dubai from Dubai to Riyadh and I noticed when I arrived that my bag was clearly opened and my stuff moved around (side compartment open, make up bag open, etc.) Unfortunately, my jewelry box is also opened, and my gold and diamond earrings are nowhere to be found and they are clearly taken from the bag.

This is an extremely unacceptable incident to occur, and I am extremely shocked from Flydubai.

Good day,yesterday october 2,2023 I missed my flight as I came in the airport check in area 40 minutes before my departure time,but they did not give me a chance to enter,they told me that the gate was already closed,but as far as I remember they always give a final call 15 minutes before the departure time,so why they ignored me and I ended up rebooking my ticket which cost me another 1,600AED.

Dear Flydubai Customer Service,

I am writing to express my deep disappointment and concern regarding the unprofessional behavior I experienced during my recent flight with Flydubai. As a frequent flyer who has always regarded your airline with high regard i’m skyward member i fly almost every two weeks and i made skywards for my company to fly my employees with flydubai , this incident has left me incredibly dissatisfied and compelled me to bring this matter to your attention.

Flight Details:

Flight Number: FZ 1625

Date of Travel: 18/09/2023

Origin: DXB DUBAI

Destination: TEL AVIV

Skyward: EK [protected]

During the aforementioned flight, as i pay more for businesses seats for me and my father as well expected to provide exceptional service people with kids keep entering to our side without anyone speaking with them . One of the cabin crew lady took my fathers jacket and put it in the closet as we landed all the economy people stepped in to leave first nobody spoke with them i told the women from the cabin crew she did in her hands like she can’t do anything instead of letting us leave on our comfort we were 4 people you can ask all of them i told them that im going to right this mail and i have short video of the experience i can share with you im not sending this mail to receive something i just want for next time when i pay extra for business to be more professional , they entered and the guys in front that paid more for business couldn’t reach there bags in tye seats back because they entered and my father forgot his balmain blazer because of the unprofessional management .

To provide you with a clear account of the incidents, I would like to highlight the following specific instances:

1. Kid was entering all the time with his father and sit for few minutes until someone tell them to leave behind my back

2.the economy class enters as soon as the plane stops without attention from the cabin crew even that i told her to tell them to leave

It not only marred my experience as a passenger but also reflects poorly on the reputation of Flydubai. As an airline known for its commitment to customer satisfaction, I trust that you will take this matter seriously and address it promptly.

I believe it is crucial for Flydubai to implement additional training programs and guidelines to ensure that such incidents do not occur in the future.

Please find attached copies of my boarding pass and any other relevant documentation that supports my claim. Should you require any further information or clarification, please do not hesitate to contact me at

+972-[protected]

Or

+971-[protected].

I look forward to a swift and satisfactory resolution to this matter. Thank you for your attention and prompt action.

Thank you,

Karam Zahalka

[protected]@urbanc.net

Hi Team,

I have booked a flight ticket from Chennai to Kraków in Fly Dubai Airways.

Travel date: 02/09/2023: 4.50 am

My ticket got confirmation.

Today, I am ready to enter into flight and I got a call from Fly Dubai person and said that your ticket got cancelled due to overbooking.

I am really disappointed with you because everyone has to plan for the trip. Last minute, they conveyed the information to me about the overbooking. It is absolutely wrong with your side.

Please find the attachment of the proof of the ticket.

We had booked flights to Dubai however, a few days later FlyDubai cancelled our flight so we could not proceed. Rather than issuing us with a full refund they decided to issue us with a travel voucher that we had to use within the year (something we did not want and strictly told them this as well).

Anyhow, a year has passed and I have been able to partially use one of the vouchers to travel but not the other voucher. I kindly emailed FlyDubai to ask if they could extend the voucher for an additional year to which they replied that the voucher had expired and there was nothing they could do.

I emailed again to explain that we never wanted the vouchers and we ourselves never cancelled our flights: it was down to FlyDubai. We wanted to travel and they took that opportunity away from us. A simple extension of the ticket would suffice even though we really just want our money back. They rudely replied that this case is now closed and there’s nothing we can do.

I personally feel robbed, they have stolen my money. They cancelled my flights, refunded with a voucher instead of my money and then tell me that the voucher cannot be extended! How? It’s my money that I’ve spent on a ticket. For a country that explicitly says it is haram to steal I am shocked to have been on the end of such a criminalistic act from FlyDubai. This has led to an ill feeling with this airline and I will do my upmost to report this shocking customer service behaviour.

I can see online that only 5% of complaints have been dealt with positively. Surely this company needs to recognise that it is at fault!

A 7 hour flight and they tell me the in flight entertainment does not work. Terrible.

The food that came was absolutely inedible, even the flight attendant refused to eat it.

No charging ports for devices and no in flight entertainment along with tiny seats and a full flight made for the worst 7 hours of my life.

These aircraft should not be used for long flights. Shame on you FlyDubai, shame.

The flights were so expensive I want a refund.

To whom it may concern,

I hope this message finds you well. I am writing to express my disappointment and frustration regarding my recent flight experience with Flydubai, specifically flight FZ044 on August 17, 2023, from Muscat to Dubai. As a frequent Flydubai customer who has always found your airline comfortable and affordable, I feel compelled to bring to your attention the unfortunate incidents that transpired during this particular journey.

I had booked my ticket with Flydubai for this flight with a 30 KG checked baggage allowance and a 7 KG carry-on allowance. However, on this occasion, I was only traveling with my small carry-on bag and my laptop, as my purpose of travel was solely for a business meeting. To my surprise, upon reaching the gate for boarding, my carry-on bag, along with the laptop, was weighed and it showed a total weight of 9 KG, resulting in a 2 KG excess.

The airline staff at the gate informed me that I had two options: to pay OMR 26 for the excess weight or to be denied boarding. I find this approach unreasonable and contrary to the practices followed by most airlines, where passengers are allowed to bring their small carry-on luggage and personal items such as laptops without incurring additional charges.

Furthermore, I feel compelled to report an incident involving one of your staff members named Reem. Throughout my interaction with her, she displayed a lack of professionalism and courtesy. While I was discussing the situation with the station manager, who was attempting to find a solution in a courteous manner, Reem was overheard whispering to her colleague and making unprofessional facial expressions. Her communication with me was also disrespectful and impolite. This behavior continued even when I had paid the additional fee and was boarding the aircraft, as she engaged in inappropriate laughter and arrogant conversations with her colleague. As someone who values quality service, I must emphasize that such behavior is not acceptable, especially in the hospitality sector.

In light of these incidents, I kindly request the reimbursement of the additional fee I was forced to pay due to the excessive carry-on weight charge. If this matter is not resolved satisfactorily, I may be compelled to escalate the issue further, including seeking legal assistance if necessary. I have attached all relevant supporting documents to this email.

I am hopeful that Flydubai takes this feedback seriously and addresses the concerns raised in a timely manner. I believe that by rectifying this situation, you can maintain the high standard of service that I and many other passengers have come to associate with your airline. I look forward to your prompt response and a resolution to this matter.

Thank you for your attention.

Sincerely yours,

Today 18th august I was suppose to fly with FlyDubai from Dubai to Naples at 7.40am

However when I got to the check in point at 4.40am one of the Emirates employee informed my that the flight is overbooked.

It took almost 1H to finally speak with one of the supervisor of FlyDubai.

I told her that I really need to take this flight because I had to attend an important medical appointment with my father.

No empathy was showed from the employee. Anyway, she told me that I could flight to Catania or Ibiza. Super far away from Naples! When I asked if the was something to Rome, she said I could go to Rome.

How crazy is that I had to tell her which one is the closest option ?

I missed an important flight and I also have to think for the solution myself ?

She booked for me an emirates flight at 9.25am

One I get to the gate e I want stopped by the hostess at the check in because the was an issue with my ticket, apparently she was supposte to issue a receipt of the ticket, never got one.

Therefore I had to wait 10more minutes there, I was completely exhausted. What a nightmare?!

I would like to receive a phone call from someone in this company that actually CARE about they costumers!

Thank you

My flight was cancelled without reason, with the only alternative flight being a 19 hour layover in Dubai. My original layover was 2 hours. When dealing with FlyDubai customer service, I was told multiple conflicting things - including how much my refund voucher would be, and dealt with incredibly rude customer service who could barely speak English. FlyDubai refused to offer me even the slightest compensation for their mistake, when all I requested was at least a lounge or hotel in the airport if I'm going to have to wait overnight. When I tried to rebook flights to a better time, the local FlyDubai office was incredibly rude and refused to help me.

Hello.

My name is Vitaly Fedorov.

31.07 I had very big problems with my two flights with transit in Dubai.

My booking name was - PAMUZN, my flights numbers were:

1. EK2419 (FZ1462) from Bishek, Kyrgyzstan to Dubai at 05.05 at 31.07 by Fly Dubai.

2. EK396 from Dubai to Phuket, Thailand at 10.25 at 31.07 by Emirates.

I bought tickets in advance at Emirates website and my connection in Dubai was only 2 hours, that was very comfortable for me (that’s why I chose these flights by Emirates).

The problem is that 31.07 in the morning I came to the airport at Bishkek at found out that my first flight was cancelled. I didn’t have any notification on my email or my phone. I just received one message from Fly Dubai about VAT-free shopping and nothing more.

I called at Fly Dubai but didn’t got any answer.

So I had to contact Emirates by myself and ask to rebook all my flights.

They rebooked my flights, and my new flights numbers were:

1. EK2378 (FZ1696) from Bishkek, Kyrgyzstan to Dubai at 14.50 at 31.07 by Fly Dubai.

2. EK378 from Dubai to Phuket, Thailand at 02.30 at 01.08 by Emirates.

So I had to take a taxi and come back to hotel because instead of 05.50 my new flight was scheduled at 14.50.

After 9 hours of waiting in Bishkek I come back to the airport and flew to Dubai.

In Dubai instead of 2 hours connection I had 10 hours connection. I come to Fly Dubai information and to Emirates information, but they all refused to provide me at least lounge access for such a long connection which happened not because of me, but because of them. So I had to pay for lounge access by myself at least to have a small rest between the flights.

Also, because all my flights changed, I arrived at Phuket later than it was planned, so I failed a lot of my business meetings and lost my job and money.

I paid my own money for my comfort, high service and punctuality, but not for 10 hours delay and 10 hours connection in Dubai instead of 2 hours.

That’s why I ask for full money refund for these two flights.

I pinned all the supporting documents and my receipt to this letter.

Bad experience with flydubai
DXB TO NAPLES
FZ1681
SEAT NO 06B
I am flying with different airline from 1997.
This is first time bad experience with flydubai.
Crew member Mr. maged serving lunch and asked me for my boarding pass.
He checked and said ok. there is no lunch.
He served food other passengers and ignored me.

After short time I saw three crew members in cabin. I asked lady about lunch. She was so polite she asked me sorry and serv me lunch. She said may b mr. Maged forget.
Mr. Maged is so rude when I asked him about what he check from boarding pass. He was so rude his behaviors totally unprofessional.
I want to say flydubai team check one more time before hiring a person. Because you have good service overall but one unprofessional man like mr creat bad perception for you.

I booked a flight from IAD to Karachi Pakistan through Emirates for a business trip. Flight from Dubai to Karachi on FlyDubai was terrible. We sat on the tarmac for an extra 30 minutes with no air conditioning (forget the fact that the plane was extremely old). In addition, they didn't turn on the air conditioning about an hour into the flight on and then turned it off again as soon as the airplane landed (without passengers getting deplaned). I will do my best to avoid Emirates.

Date travel: Monday July 10, 2023

Flight: FZ 335

A short while ago, I made a booking on flydubai airline to fly to Istanbul, Turkey with an Economy Value ticket. However, due to a change in my schedule, I needed to modify the dates for my travel. During the process of making these changes online on flydubai app, I was presented with the options to re-book my ticket as either

Economy Value or Economy Lite. After considering both options, I chose the Economy Lite category, primarily because it was a more economical choice for me. However, at no point during this process was I presented with the specific Terms and Conditions associated

with the Economy Lite fare category, particularly the conditions stipulating that the ticket cannot be modified or cancelled once booked. Instead, the Terms and Conditions provided to me during this process were consistent with those of the Economy Value ticket I had initially booked. Now, I find myself in a difficult position where I need to modify this Economy Lite ticket, but I am unable to do so due to the constraints of the fare category that I was not made aware of during the booking change process. I have also noticed that the terms and conditions for my ticket still show the details consistent with an Economy Value fare, further adding to my confusion and difficulty in this situation. I understand that airline policies must be adhered to, but in this case, it appears there may have been a lack of clear communication or a potential oversight on the platform regarding the differences between fare categories. I kindly ask for your assistance in resolving this matter, whether that involves the ability to modify my existing ticket or receiving some form of compensation due to this unfortunate misunderstanding. I am willing to provide any additional information or clarification that might help expedite the resolution of this situation.

30 May 2023,17:25, DXB to KWI (Flight FZ 063)

The flight has less than 20 passengers. For some reason, they did not spread out the passengers. There were a lot of an empty seat. Before the flight took off, one of the passengers asked the cabin crew if he could relocate his seat. The cabin crew stated but he had to asked permission from the captain. Cabin crew came back, and he told the passenger that he could, and the passenger moved to different seat. I was on the window (7A) and I asked the same cabin crew if I could move to the seat in front of me, and he said yes. I moved to seat 6A and the man in 6C move to 6F as well. A minute later, another cabin crew came by and he said that we couldn't move to those seats because those are paid seat, however, we could move as soon as we are up in the air when the captain turn off the seatbelt sign. When we were up in the air and right after the seatbelt lights off, the man in seat 7C and I moved to 7A. A minute later, the female cabin crew came by, and she told us that we couldn't because it is a safety reason (center of gravity on the aircraft). When she came and talk to us, she was upset and rude. In regard to the COG of the aircraft, I don't think that this matter because I am on 75 kg and the other person moved as well. I am a retired US military, and I am a certified air load planner. She lied to me and also feel humiliated and shamed due to her unprofessional behavior. In addition to, the rest of the cabin crew need to be more consistent with whatever reason why a passenger could move when the aircraft less 15 percent full.

Hello,

I have booked a round trip flight from turkey to Hyderabad back in 2021.

The flight was first rescheduled due to COVID and then entirely cancelled.

The refund was processed into voucher instead of original payment method as requested. I have sent multiple emails to issue the refund to original payment method, but customer service was unsupportive

The voucher was issued with 1 yr validity and i wasnt in condition to travel past year. I requested extension of expiry date and now they say that's not possible as well forcing people not well to travel..

Multiple email don't fetch any results.