Florida Power & Light [FPL]new customer service request and deposit refund then increased

R Nov 25, 2018

A couple of weeks ago I received on my email that a new customer requested service at my address (which wasn't true), FPL proceeded to close my account, made changes on phone numbers on account without authorization, I called and confirmed with them that no one was requesting a new service at my address. They told me to not to pay attention to those messages, reopen my account, I corrected the phone numbers on my account and though that was the end of it. To my surprise, the next day they send same message, reclosed my account, refunded the $401 deposit after charging for the running cycle. Then they are asking for a $556 deposit with no explanation.

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