Florida Power & Light [FPL]
reviews and complaints

FPL this is insane. You are now charging for using a minimum amount of electricity. Your are telling the those who have solar on there houses that this is for "maintenance of the existing lines". This is just a way to get as much profit as you can. I can't wait for solar batteries to come down in price and go completely of the grid. Next you will end "net metering" (which you have tried and vetoed) and also change the min. change. So that you know my feeling on this YOU SUCK!

I call to turn on power for a 1600 sq ft house. They told me the power bill for the house average around $350 a month. I asked the current owners of the house they told it was about $150.

FPL used the overage estimated service out to ask for $750 deposit on the house which they said was two months service.

They also said the keep the deposit for 23 months. If I pay on time for 23 months, they will refund the deposit else they will hold the deposit for the life of the account. This is house, the account could be open for 20 years.

This month fpl sent me a bill for $121.12 for 32 days usage, a 37% increase from one year ago. The only problem is that I live alone in a well insulated 1300sf home, and for ten days during the billing period my main circuit breaker was off while I was not living in the home. The bill was markedly increased with no explanation? my electric bill one year ago for the same number of days was only $42.00, so how can the electric bill be so increased when the main circuit breaker was off for ten days?

My name is Steven Lavallee. I live at 7736 103rd Avenue Vero Beach, Fl. 32967. I purchased this house back in June 2021. One Of the reasons i purchased this house was due to the fact that it had solar power panels. My bill has been around $ 10.00 to $ 15.00 per month up until the last billing cycle in which it jumped up to $ 35.00. i could not understand this so I called FPL. I was concerned that I had to renew a contract with them. The person I talked to said that due to rainy weather and not as much sunlight it had jumped but would be coming back to normal. Then I just read a complaint online about this minimum charge of $ 25.00. I had not realized this. Then I find out that we are really being punished for the fact that we are using less electricity and actually helping out FPL by having them buy back power. Then I find out that the ones that are paying this $ 25.00 minimum charge are only the ones using less electricity. That really dose concern me

Steven Lavallee

I called fpl on 6/22 regarding a higher than usual bill.

Trying to get through they phone system is impossible.

When I finally got someone online, they transfered me to am enegry specialist.

I set n hod one 10 min, I had to hang up I had an apt.

I talked to social media on 6/22 - 6/23. Call an tranafrer me. 10 min hold each time.

I. Have an elderly mom to care for, and sit on hold for hr.

Over charge customers, and offer little customer service.

Budget billing isa scam!

At or around 5:15 pm on 6/15/22 I C. Hayes was driving my company tractor trailer 53foot at exit #107 in the far right lane turning left on to east bound pine ridge road. Naples Florida. The person driving FPL vehicle #6499 driver side door front of cab numbered decal was in the far left lane turning left as well on to east pine ridge road and proceeded to take the center lane the one I was driving in with my tractor trailer. I noticed he had a cell phone in his hand and was not paying attention and proceeded to show his disappointment at me turning in my proper lane, your driver then proceeded to cut me off and impeded traffic in the center lane in front of my truck I moved to the left we exchanged more finger gestures he was wanting me to pullover i assume to have a boxing match and he was still holding his cell phone in his hand ( I wonder if this was company policy ) he then cut me off again by getting as close to my truck as possible in front of my truck and again slowed and held up traffic. I moved over to the right to the center lane and again cut me off a 3rd time. He continued to do this until he turned right on collar Blvd.

END OF STATMENT.

My bills have increased each month and I have intentionally turned down the ac at night and use it at a higher setting. Since FPL has taken over my bill has increased by $120.00 and that’s on the budget program. That does g even include the $300 deferral. It’s insane! Something needs to be done!

I am 74 years old and only get a check once a month. I recieved a disconnect notice on June 7th that my electric would be disconnect if not paid by June 8th. This bill is for my deposit not my electric bill. I called and explained that I could pay the whole bill on June 30th when I get my ss check. They refused and said they will turn it off. It 8s going to be extremely hot the next couple weeks and I have breathing problems and without air conditioning I will not survive but they don't care. This is totally inhuman

This is insane. My power consumption has never changed. Since they took over Gulf Power my bill is over $100 than normal. The KW usage is comparably the same. May 2022 and May 2020. From $250 up to $350.

There has been a lot of complaints about FPL in Pensacola and Escambia county since they took over Gulf Power. This is unfair.

On April 3rd, 2022, I placed a complaint with the Better Business Bureau, in which I request to have a new meter installed after FPL took out my meter out in November 2021. FPL claimed that I would be billing on historical basis. I requested via my BBB complaint, the formula used to calculate my electric bill. This formula was never provided in writing.

The new meter was installed on April 18th, 2022. I was provided a billing which indicated that the reading was taken on April 12th, 2022. The reading was provided prior to getting the electric meter installed. Remember, there is no meter installed in my meter box and no formula has been provided to me.

According to FPL, my household used a total of 2642 kWh for the whole month. The previous year, April 12, 2021, I used 1664 kWh for the whole month. According to FPL, my household used an extra 1,000 kWh in the 32 days. In the month of March 2022, my household used 1444 kWh.

The billing for April 2022 amounted to $380.76 according to FPL. I received the bill for May 2022 for the amount of $353.13.

April 12, 2021 – 1664 kWh - $193.52

May 12, 2021 – 1899 kWh - $231.57

Mar 12, 2022 – 1445 kWh - $200.67

April 12, [protected] kWh - $380.76

May 11, 2022 – 2468 kWh - $353.13

My residence is a small house with a space of 1682 square feet under air. We have not changed our habit and our daily electric usage since we moved in January 2020. The monthly kWh would rarely go over 2,000, but only a few times during the hot summer months. The highest kWh, used in a month was on July 2021, for 32 days KWH 2318. I was billing $286.85.

My electric billing charges have increased almost 90%-100% after the new meter was installed during April and May of 2022, which are not the hottest months in Florida. The hot summer months are the most expensive because of the air conditioner. As I mentioned, we don’t live in a big square footage home.

I am demanding a readjustment of my electric bill and I am requesting to have my old digital meter back. The new meter is rigged to increase the amount of electricity being used in my household. After some reading online, I learned this meter may be a so called “Smart Meter”.

I am refusing the have FPL install a smart meter in my property and I am demanding to have the smart meter be replaced with Standard AMR (automated meter reading).

I am also requesting in writing the formula used by FPL while I didn't have a meter installed in my residence.

We all should be complaining about this

574 complaints

81

resolved

493

unresolved

So I don't have much hope that my complaint will be attended to!

If I don't i'll be sending this ridiculous service info with a complaint to the PSC or others.

For months I have had to call about an illegal super aggressive bamboo tree that keeps taking out our light in an elderly community.

I speak with the repair guy each time and he just says keep calling me and I will fix instead of forcing the owner to remove the tree.

This is an excessive accumulated expense that we should not have to pay through our power bills or have our security light regularly off for weeks.

The last time he installed the wire bowed around the branches so it would break even sooner. I asked if he was going to leave it like that and he said yes!. This is ridiculous

R. Davis

7625 se wren ave

I was away on vacation and one of my neighbors called to have the light in my driveway fixed. When I returned home I found FPL had dug up the dirt in my driveway and scattered it onto the bushes up to four feet away from the your box choking and killing two of my bushes. This is the second time FPL has caused damage to my property. The bushes they killed have to be replaced.

We have an apartment unit in a newly constructed building with issues. This one unit is pulling more power than possible in the unit. We think the meter's calibration is off but can not get FPL to show up to assess the meter. We've had two appointments set, but they never follow up and come look at the meter. Poor resident is getting $1200 power bills which are 1100% over the other units average, yes eleven thousand percent! All equipment/appliances in unit have been checked and they are not pulling anywhere near the amount of power reflected on the bill. This is over the customer service agents can deal with. I represent the developer/owner of the apartment building. Please help!

Called to have hazardous trees trimmed that are wrapped around the top of the the power pole for hurricane season and informed that it may also be the cause of my electrical interruption and was told they are not responsible and that I should call the county or a tree trimmer. It's an FPL pole on a county fire line the tree is wrapped around the FPL pole and power line and box that belong to FPL and FPL is responsible for ensuring safety of their equipment and property, the tree is a hazard and should be trimmed at the least. No resolution was given or concern on FPL's part.

Have repeatedly contacted FPL about a 300% increase in power bill but no one has called me back. Customer service on the phone is useless. They checked the meter but didn’t let me know anything. I had a electric contractor check all wiring and found no problem. Electrician said there was no way my bill could be that high with the minimal power products in use.

I owned my home for 20 years, sold the week before Christmas and bought my new home the week after Christmas.

I have made my payments on time every month for 20 years. When I get service on my new home they bill me for $323 Security Deposit...which I was forced to pay or loose service.

Finally I have completed paperwork to have Automatic Bill Pay drafted from my checking account 3 times. At the top of the past 2 bills is states AUTOMATIC BILL PAY - DO NOT PAY...but it shows a balance due for this months service and an amount past due for last months service, PLUS LATE FEES.

I have worked on this since December-- I have logged 12 hours on the phone with FPL, and they still have my account in shambles.

I was told yesterday that I could get the deposit back in a year if my account reflects a pattern of prompt payments. Well, FPL has made that impossible due to their incompetence.

Finally, tried to pay by phone this morning the amount due plus $1000 to cover future bills, and the system won't let me pay in advance.

FPL places clients in no-win situations. Customer service is very poor. Deeply frustrated.

I have repeatedly contacted fpl about a rental house power bill which has always been in $200.00

Month range. Recently jumped to $800 and $900 month. Talked with them and asked for meter check. Promised to call me back with results. Been over 2 weeks and no call back. Almost impossible to speak with customer service person and recorded answer doesn’t allow for complaints.

Very poor service! Plan to join class action lawsuit if nothing is done about ridiculous rate jump.

Our independently owned restaurant with 22 years in business and a good payment history with FP&L, just got debited $6,000 as a non-refundable deposit to cover any future short pay in our bills. We have been told by multiple FP&L agents that they cannot refund this at any point in the future unless the business is dissolved or moves to a new address.

This happened as we have 3 separate accounts; Our main restaurant (about $3,000 per month), an adjacent outhouse with a separate address (under $200/pm) and outside lighting (under $200/pm). Recently one of the small accounts got inadvertently switched to paperless billing. With each new payment issued for the main account and one of the smaller ones, we missed paying one of the smaller bills. The way their accounting works, they paid the two smaller bills first leaving a small balance outstanding on the main account. After three months of this and us not seeing the emails from them (since we were now paperless) as they went into a different folder, they made the $6,000 debit to cover any possible charges for 2 months.

It is outrageous that they will not credit our deposit back and have no way this can be undone. Most services or utilities would charge late fees as a flat fee or a percentage of the balance outstanding.

We are happy to switch to automatic deposit so this will not be an issue for any account again but even this is not an acceptable resolution to FP&L.

Our power went out recently and it needed to be fixed in the middle of the night by FPL. They fixed the pole issue yet they broke my sprinkler pvc water line in half while they were digging in the ground. They left a cone by it but never told us about the damage. The whole area was dug up as well. It used to be grass and now its rocks.

11030 SW 60th Ave

Pinecrest FL 33156

I contacted FPL Feb 16th about a tree that was close to the high voltage transmission line. It appeared to have been hit by lightning & was leaning towards the line. I stated my concern was the tree hitting the line if I dropped it myself. I stated have a couple of storage buildings & a chicken fence area & I didn't want it falling on them either. Two weeks later & 4 FPL tree specialist had been out. The first 3 told me they were not the right crew to take the tree out & they said it was too dangerous for me to attempt to drop it. They all told me they would get the proper person out there to meet with me & get the tree taken down.

The 4th person showed up. Very nice, very professional. He said he thought the tree had been hit by lightning & it was definitely in danger of falling into the power line. He said if I tried dropping it myself & it got caught in the line & I tried cutting the tree with my chainsaw, the voltage would go through the saw & kill me instantly. He estimated it was a 130K, volt line. He said he would have a crew out in the next day or two. That was on a Wednesday March 2nd. I called the following week as no one had shown up. The lady told me a work order had been submitted that Monday & they should be out in a day or so.

Fast forward to March 11th. A huge cold front came in & blew the tree over right onto my chicken fence (see Photos). Now, I have an even bigger issue to figure out in how to get this tree off of my fence safely. I trusted FLP in good faith to do what they said they would do. I even asked them if they could just cut out enough of the tree so I could safely drop it & was told they would take care of it for me. He even marked 2 others that are in the same tree root (tri root) to take out.

I called this past Tuesday to try & get this resolved. I had 2 more tree specialist come out. The 2nd one put in a work request & a crew came out today February 18th. Great crew. They took the two existing trees down & left the area clean. When I asked about the tree that fell on the fence, he said he could not touch it because it was now on my personal property & he didn't want to damage my fence anymore.