The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Flipkartpayments

B Nov 05, 2018
This review was posted by
a verified customer
Verified customer
Review updated:

Hello sir, this is bijesh vaishnaw from rajahmundry (andhra pradesh), I have made a purchase of rupees 136899/- on flipkart app on 8th of october 2018 monday for which the payment was made successfully from sbi credit card but the order wasn't completed by flipkart, I have immediately called flipkart and they assured me that the money will be reflected back to my credit card within 3 (three) working days, but this did not happened yet. So as they assured me to return back the payment, I did an other purchase of the same products again on that same date where this time the payment and order both got successfully done and products also got delivered to me. But to my astonishment when I got my credit card bill due statement which generates regularly on 12th of every month, it showed that I was not revised with the amount which was paid to flipkart for an unsuccessful order transaction. For this I again called the flipkart and they looked into the situation and told me to be patient, and this is the same thing being told to me from past 2 weeks. I got frustrated and also posted the incident into social networks but still there isn't any resolutions regarding this. So I have come here to plead the complaint board to help me in this matter where I can get back my paid money of rupees 136899/- for unsuccessful transaction made on flipkart.

I am also attaching screenshots for a better understanding of the issue.

Thank you

Sender :
Bijesh vaishnaw
S/o jagdish vaishnaw
33-1-70, town hall road,
Opposite sbi bank.
Rajahmundry-533101

Mobile numbers : [protected] and [protected]

payments
payments
payments

RESOLVED

SBI credit card department has helped me in this to resolve. thanking you and SBI credit card.

Responses

  • Sb
    SBI Card Nov 06, 2018

    Dear Bijesh Vaishnaw, Apologies for the inconvenience caused. We will get in touch with you soon to address your concern at the earliest. Although we would request you not to post your contact and card details publicly but mail us next time at [protected]@sbicard.com.

    0 Votes
  • Bi
    bijesh vaishnaw Nov 06, 2018
    This comment was posted by
    a verified customer
    Verified customer

    @SBI Card Thank you, will remove the details if any. Thank you

    0 Votes
  • Sb
    SBI Card Cares Nov 09, 2018

    Dear bijesh vaishnaw, Thank you for contacting us. We hope your queries have been resolved. Please reach out to us for further assistance or feedback. Glad to help!

    0 Votes
  • Bi
    bijesh vaishnaw Nov 09, 2018
    This comment was posted by
    a verified customer
    Verified customer

    @SBI Card Cares Thank you very much for helping me.

    0 Votes

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