Flipkart Internet review: Against flipkart for false assurance & partial reimbursement

I am filing this complaint against Flipkart regarding my recent purchase of an IFB AC (Order ID: OD337102840680855100).

On 25th March 2026, I reported that the copper pipe and nut bolts were missing from the package. Flipkart support team verified and confirmed the issue. Instead of replacement/return, I was advised to arrange the parts myself and submit a GST bill for reimbursement.

⚠️ Important Point (Misleading Assurance):
Before proceeding, I clearly expressed concern about taking this risk. However, the Flipkart executive assured me that I would receive FULL reimbursement of my bill amount, especially as I am a Flipkart Gold Member. Based on this clear assurance, I agreed and arranged the parts.

I purchased the required items and submitted a GST bill of ₹5782 as instructed.

However, after submission:

I was first told only ₹3500–₹3600 would be reimbursed
Later, this was further reduced to ₹3000 only

❗ This is a direct violation of the earlier commitment made by the support team. I have clearly refused partial reimbursement as it contradicts the assurance given to me.

Additionally:

My complaint ticket was closed without my consent
I have made daily follow-ups (15–20 days, ~1 hour each day)
I received false promises of escalation and callbacks
No reimbursement has been processed till date

This behavior is misleading, unfair, and amounts to harassment, as I acted solely based on Flipkart’s assurance of full reimbursement.

My Requests:

Review the call recordings of 25th March 2026, where full reimbursement was promised
Process the full reimbursement of ₹5782 as per my GST bill
Reopen my complaint and resolve it properly
Take action against such misleading practices to prevent future incidents

If this issue is not resolved promptly, I will be forced to pursue further legal remedies.

Details:

Incident ID: IN26032512162882595881
Order ID: OD337102840680855100
Contact Number: [protected]
Registration Number: [protected]
Email: [protected]@gmail.com