FlightHub

Hi, I recently had to cancel one of my flight. I have a travel protection plan that I purchased from the website that covers travel cancellation. I was charged 75$ extra for the cancellation and I was told that I have to file a claim to get the rest of my money back from the ticket. After I have filed the claim the claim was denied... reason that my cancellation doesn't have a good reason and is not covered by the policy. When I called flighthub back I was told that I will never get my money back because I am not covered. I am very disappointed and lost not only 75$ but also $485 for the ticket. I feel hopeless that nobody can help me.

If someone out there
Here is my info
[protected]@yahoo.com
Reservation: [protected]
Travel protection: 19262w4585
Claim: [protected]

Mohammad Hassan Hemati
Shamsolsadat Abolmaali
Zohreh Hemati
193 Selwyn Road
Richmond Hill, Ontario
L4E 5E9
[protected]@hotmail.com
Asal.[protected]@gmail.com

TO: FlightHub
Attention: Rita
Email: customercare@flighthub.com
Subject: Flight Refund and compensations
Date of Purchase: September 02.2019

Date: October 29.2019

Hello Flight Hub Costumer Service,
As per our References number [protected] & [protected] & [protected], we are writing to inform you about the costs and mental pressures and financial lost that we have suffered with experiencing the purchased of three round tickets from Toronto in September 2019.
We hope that we can negotiate the lost and suffers we handle to this date, which may be the result of the lack of enough training and FlighHub Online and phone customer service, before we take any future legal action.
• First contact we were made in August 31.2019 to evaluate the pricing and we contracted and have paid the tickets over the phone. The agreed and paid in full for three tickets with a main intention of the departure from Toronto Pearson Airport which is the main airport for international transfers with paid total amount of $2, 372.28.
• As we had 48 hours to change or cancel the contract for our trip, the next day, September02.2019, we have contacted again to change the return date on once traveler to earlier date to return to Toronto. After few hours of transferring call between the FlighHub Costumer service, we finally have got the confirmation of all three again. But they mentioned it should have redo all the process and booking again in their system which is very odd.
• We have called few times to receive all three purchased round-trip tickets as one attachment email, but we weren't able to find the email in right format of booking.
• We were in intention of having the departure from Toronto Pearson Airport, but we have arrived by 2 p.m., we found out we are in wrong airport but we were still tried to ask Air Canada customer service of what we can do as the time was about 3:30 but they said you are already late and the flight is gone if you try to get to down town airport.
• Same time we tried hard by calling Flight Hub costumer service about the incident but instead of helping they keep wasting time and refuse to advise or transfer call to managers.
• When we finally get the chance to direct the incident to a manager, we still waited for another two hours for the first spoken manager for he to find the issue and get back to us quick, with no reply.
• We again tried to reach Flight Hub and again asked for urgent respond by manager and this time we spoken with Mrs. Rita and explained all in details and while she was trying to help us, we still waited there and didn't receive the right advise while she was doing the another round of search by lessoning to purchased phone conversation back to Aug31.2019.
• Where there would have been some solution to someone from FlightHub or even Air Canada, as they could offer us to get the flight quickly to the next stop which was Montreal of our flight to catch the rest of the trip, so we would loose less and pressured less.
• Finally, Mrs. Rita after spending quite few hours to investigate and be able to offer a solution, she offered to return only two purchased trip tickets and not the third ticket as she wasn't be able to track all the conversation as we assume as she advised only if we go ahead and purchase the ticket elsewhere. And this conversation was ended by 11:00 P.m. of September 17.2019.
• As we were mentally suffered a lot in person airport with no actual help by any members or works there and or FlighHub, and we had already paid and planed the rest of the trip of booking hotels and cars, we had no choice but decided to purchase another ticket again so we don't loose more for the rest of paid plans.
• We end of to find and purchased the last minute three tickets from AIR CANADA for the total amount of $4, 568, 48 for only one-way ticket departure from Toronto Person Airport.
• We have also suffered to purchase the return ticket back to Toronto Pearson Airport for Mohammad and Shamsolsadat for total of $2, 779.05.
• The return ticket for Zohreh's retune in June 5.2020, we need to know if the return is still valid and if not, we need the Flight Hub to arrange the return ticket.
• We need the clarification all above and the paid Flight Hub ticket return to Toronto of Zohreh which will be this summer must be validate.
• So far, we have lost about $10, 000 of purchasing tickets, excluding Zohreh's return which is next in June, for all above from our visa credit card with the interest purchase of 30%.
Please note that we have all the necessary documents and we are offering Flight Hub a chance for offering the fair and right compensations to resolve all we have suffered mentally, emotionally and financially have lost before we take a legal step forward.

Look forward to hearing back from you soon.
Thank you,
Zohreh Hemati
Mohammad Hassan Hemati
Shamsolsadat Abolmaali

Hi, I booked a flight to Orlando Nov 29th returning Dec 6th (Friday). When booking this flight in August, I made sure to get cancellation coverage (free cancellation up until 24hrs before flight) in case of scheduling issues.

When I called today to see if I could move my return flight a day earlier (Thursday) or if it would be cheaper to cancel, get a refund and rebook; I was told that I would have to pay for any changes made.

Could you please get back to me regarding this? I do not think it is fair that you advertise cancellation coverage for $14.50, and when I try to use it, I am told it covers nothing.

Please get back to me at [protected]@gmail.com

Hi my name is Katherine Laplante. I booked a flight with your company. Booking number

[protected]. I had a schedule change in my flight which I feel I was forced to take or cancel. When I asked what happened to my original flight while on the phone with one of your agents they said that my flight no longer is available and that my option was to cancel or accept. I don't feel that this was fair. There is a voice recording you can listen to during the phone call. While looking at this flight after I was pressured to accept..it is a complete nightmare. The return flight from Cartagena to Toronto on Jan 11 2019 has 2 stops..one being a layover for 9 hrs in Bogota which was fine but then a 15.5hr layover in Miami..that means we are going to be 34hrs in transit on our way back home without sleep. I do not think this is fair. I booked this flight 10 months before my trip to ensure a decent flight. I feel like I should be compensated for at least a hotel in Miami in the early morning we arrive there. There is also the issue of food I would have to buy Breakfast, Lunch and Dinner that I did not anticipate. My main concern is the 

hotel to be compensated so we could sleep in the early morning we arrive in Miami. I am very upset especially to find out that my original flight is still flying out and we were just bumped to another flight. Also when I spoke with Latam airlines directly they said it was the agencies fault that I booked with which would be Flighthub. I feel like I am being lied to back and forth with this issue. I do not want to cancel my flight! Please find a solution that would be fair. 

Thanks,

Katherine LaPlante

I feel your online prices are false advertising.
It has happened to me at least 10 times that I select a flight from Ottawa to Atlanta. After I complete all of my personal details as well as my credit card info I select 'submit' and then get a message that the price has increased by almost 50%.
Today around 4:30 am there were at least 8 different flights available and each time I selected a flight I got a message that the price was no longer available and it had increased to a much higher price.
When I call Flighthub I always get the same excuse that they have no control over the pricing as it is dynamic and they then try to sell me another flight at a higher price.
All of this leads me to believe that the prices posted online are false prices and are used to get people to purchase a ticket at a higher price.

Don't buy from them! everyone from bottom level agent to highest level manager yanis and "Wubant" all lies. I bought 5 tickets to go to peru, airline changed my flight and added 35 hours layover without hotel. I called to cancel the flight i was told in 24 hours u will receive an email with refund confirmation then 30 days refund will be there. Since the first call it has been over 2 months not a single email regards to my refund. every time i call i get someone saying oh the agent never did then someone saying oh the agent did. speaking to supervisor who can't do anything speaking to "highest" level manager yanis who just lies to tell u everything is good. my 1500$ CAD has been stuck for over two months and no one would give me a right answer. I don't know who to call what to do.
I have called over 40 times and spoken to over 60 agents. each call has been 1 hours long minimum

Your extended cancellation policy is a joke. It is misleading and fraudulent. I was charged a total of $39.98 for booking reference number [protected]. I was also charged a total of $59.97 for booking number [protected].
If I had been informed it was only a 24 hour policy I would never have bothered. I have 24 hour cancellation on everything with my credit card. In reviewing online complaints, I see I am joined by many other unhappy customers.
This is a cash grab of the worst kind. At minimum I would like the two sums returned to me. I would actually like a cancellation policy that you led me to believe I had purchased.(calling it extended cancellation is shameful).
Kelly Wilson

I had a return flight from Yuzhno-Sakhalinsk, Russia to Vancouver, Canada, via Seoul, Korea, and Beijing, China. When I arrived in Seoul, I was told that my flight from Beijing to Vancouver (CA 997, departing on Sunday, September 15th at 11:25 PM) has been cancelled, and I have to register for another flight, which is the next day. I was very angry and upset about that because:

1. No one notified me about that cancellation, and I was shocked upon my arrival to Seoul.

2. I had to spend extra money for the overnight stay in Beijing which I did not pan to (~$100 for hotel booking + food)

3. I planned to arrive in Vancouver on Sunday afternoon and be back at work on Monday, September 16th. But because of the cancellation, I had to give my employer a short notice and claim another day off which again I did not plan.

In April, I booked a flight with Flight Hub to Mexico, (to fly with Aeromexico) for 2 passengers, Jean-Marie Cloutier and myself. When they confirmed receipt of my request both of our names were correct.
When the electronic tickets were sent to me, Jean-Marie's name was listed as Jean Marie Silvester Cloutier. " Silvester" is my second name. I asked Flight Hub to correct the error but they refused saying that only AeroMexico can change it.
I contacted AeroMexico and they told me that they made out the ticket with information provided by FlightHub, and that I should go back to FlightHub and have it corrected.
This back and forth correspondence and phone calls have been going on endlessly since May and I really do not know what to do.
Both of them, FlightHub and AeroMexico, have told me to take a 50/50 chance and present ourselves at the airport on the travel date and maybe the airport personnel will let us onboard.
Both of the tickets have been fully paid and are non-refundable.
I even went to the AeroMexico counter at the Montreal Airport, but the staff there said that they are not really Aeromexico employees but merely representatives and that they are unable to correct a ticket.
When I asked the lady, so what happens if Jean-Marie is barred from boarding the plane - she said that as a last resort we would have to buy another ticket on the spot.

Flight Hub Booking Number: [protected]
Aeromexico Confirmation Number: GEGXEQ
Departure date: 6 February 2020.

This is only a matter of correcting a passenger's name on a ticket, for a trip which will take place in 5 to 6 months - an error that was committed by Flight Hub.

Thanking you in advance for helping me out,
Sincerely,

Hubert Silvester Labontee
9121 rue Notre Dame Est
Montreal, QC H1L 3N1
Tel: [protected]
email: [protected]@gmail.com

I bought tickets from YOW to WAW on your website (international flight) and when i went to do my check in, i was informed that i had to pay 60$ per person each way for the first checked in luggage. I paid 2700$ for those international tickets and it was NO WHERE mentionned BEFORE i booked that luggages weren't included. This is false representation and misleading information because there was NO MENTION of it BEFORE booking and we just found out when we were checking in. International flights costing that much money usually include luggages. It is not a cheap flight company nor booking we made and we feel robbed by your misleading/absence of any information regarding this. After having called the airline (aircanada) which referred us back to you as we did our booking through your website, we had disappointing answers and unsatisfying customer service. We definitely lost trust in flight hub.

Flighthub booking # [protected]
Purchased August 30th, 2019.
Hahn Air Systems confirmation # A8F 3MY.
$234.54
$21.83
Total cost $256.37.

I purchased this ticket on August 3oth. 2019 and received confirmation and receipt for same.
Upon arrival at YVR, I was informed that no ticket was available, and was forced to purchase a replacement ticket from the airline in order to fly home.
I have contacted Hahn Air Systems, and been informed that I must deal directly with the agent involved (Flighthub).
Since monies were received by Flighthub, but no service rendered, I request a full refund.
Regards,
Andrew Bedingfield
[protected]@email.com
[protected]

FlightHub is the worst travel agency. I will never ever buy anything from them. I purchased a ticket which had two layover in Europe and then noticed that it is against the law to have two layovers for nationals of certain countries. Then I tried to change my flight and all they gave me was they could only change the date and not the number of layovers even if I would be willing to pay the difference. That was absolute [censored] and I have never heard of that stupid restriction. I have to add that the ticket was not even cheap and I could have found better prices had I searched more. I was so furious with them, I called 5 times in total and even talked to the manager only to receive the same [censored]. I will make sure I will file a lawsuit against them.

I forgot to mention that they lied to me that this is the restriction from the Airline end and not from them, which was total lie because I have asked the airline and they do not have such a stupid regulation.

Hi,

I am really upset. Me and my sister called to see if we can change our flight and the customer service representative told us, no sorry he promised us that we would get a better flight for cheaper if we cancelled. However, he had to transfer to a sales person. After he cancelled our flights and transferred us the flight was way more than we additionally paid for. Plus my sister got charged an additional charge for the flight because "it was not reflecting the correct price at the time". Now we have to wait 2-10 business days for our money back with an additional $75 charge and no flight. You guys do not know what you are doing and wasting peoples time and money! I will go above and beyond to make sure I get my voice heard!

I booked a two-way flight from Vancouver to Kochi (COK, India) on 142th May, 2019 and Kochi to Vancouver on 12th August. During the return trip, my flight from Delhi to Vancouver (via Beijing) was operated by Air China. When I reached Delhi from Kochi to board the flight to Beijing, they Air China did not allow me to check in. They told me they cannot find my reservation. They accused flighthub making a fake reservation. I was stranded in Delhi, I had to take a one way ticket from Delhi to Vancouver within few days which costed more than my original roundtrip ticket. I want a full refund of my whole ticket and compensation for the delay, the stay in Delhi and the new ticket. I felt so helpless and cheated with flighthub. I called them several times, they did nothing else than saying they will get back to me. I am very disappointed with their service.

My flighthub reservation number is [protected]

I booked a flight for the 4th of july 2019. From yqy to yeg. I checked my email. Only to find the booking was incomplete. I had the option to complete or cancel. I cancelled. I rebooked the next day July 5th. My flight left july7th 2019. Imagine my suprise finding out from WestJet. I had 2 tickets for the same flight! I screenshot the incomplete booking, just so i wouldnt have an issue. Im owned 834 dollars plus change. I have been trying to get my money back, going on 2 1/2 months! Your customer service is deplorable! None of the given phone numbers are of any help! Please solve this issue, or you leave me no choice but to take this to the media

When I bought the tickets, the luggage were included in the fee.
Now the company is requiring 150$/baggage/trip, which is 300$ just for the one-way trip !
And when I go on the booking confirmation from Flighthub, the baggage allowance fee web page is not accessible anymore ! So I can't prove the baggage were included in the fare I paid.
Confirmation number - OGORYN. Booking done on February 16th, 2019.
I want the bagage fee refunded, hence $300 CAD.
Flighthub booking nb = [protected]

I will never use your company again. Turns out I cannot use my flight due to work circumstances. Your company told me it's impossible to give me a refund. Also impossible to cancel. So I bought cancellation insurance to no avail. Thanks for nothing flighthub. Never again ever ever ever ever ever ever ever ever ever ever ever ever again never never never never never never never again again again

Our Eva Air flight went on strike for the following two Flight Hub bookings:
FLIGHT CANCELLATION
EVA Airways informs: Flight BR35 on 25JUN from YYZ to TPE has been canceled. For further information, please visit EVA website or contact your travel agency. We apologize for inconvenience.
Your booking references: Q7LNIG and Q6HLI5

Prior to Eva Air going on strike, we had pre-booked our seats return for both bookings:
Booking Reference Q7LNIG
Name SAMUEL WATT
Ticket No. [protected]
Airline code BR

Booking Reference Q6HLI5
Name WYNNE DEJONG
Ticket No. [protected]
Airline code BR
Total cost : Total Price CAD 146.58 x 2 = $293.16

I called Melissa from Flihgt HUb..I believe she said she was a Manager... from the airport on our outbound flight to let her know all of this. While helpful in getting us another flight, the rebooked flight was in economy where we had booked premium economy and we lost the prebooked paid seats.

As below, she promised a refund of $500. I have emailed now 3 times to no reply I want to know the ETA of the refund cheque ASAP. My solicitor is aware
Thank you.

Sent from Yahoo Mail for iPhone
Begin forwarded message:

On Tuesday, June 25, 2019, 6:00 PM, FlightHub wrote:
Good day Ms. De Jong,

This is to confirm our conversation we just had regarding both of your bookings [protected]/[protected]. We just want to confirm with you we will compensate 500.00$ by check to your address 25 Duggan Avenue, Toronto Ontario M4V 1Y1

If you have any other questions regarding this please let me know.

Regards,

Melissa
Customer Care Team

Flight schedule with air canada was changed without any notification from flighthub. We were lucky to be there very early and air canada was able to get us on another flight. A few weeks earlier i received a notification about the flight scheduled being changed with philippine airline but after calling and waiting times for many hours there really was no change in the flight schedule... so why did i get that notification?
One notification for no change in the flight schedule and NO notification for a schedule change... good job. Very disapointed with this type of service. Won't be booking with you guys anytime soon.

[protected]@gmail.com