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I had an absolutely terrible experience with FlightHub, and I feel obligated to warn others about their lack of transparency and poor service.
The e-ticket they provided did not clearly mention any baggage allowance, which led to significant confusion and inconvenience during my trip. When I reached out for assistance, their customer service was dismissive, unhelpful, and continuously deflected responsibility. Despite the airline confirming that the agent (FlightHub) was responsible for this issue, FlightHub refused to address the matter properly.
Other travel agencies are able to provide clear and detailed information on their tickets — so why can't FlightHub? The lack of clarity feels intentional, leaving customers to deal with the consequences.
To make matters worse, the process of trying to resolve this issue was infuriating. Instead of taking accountability, they repeatedly apologized without offering any real solutions. This situation caused me financial loss, as my baggage was not accounted for, and their negligence left me stranded without proper support.
I strongly advise against using FlightHub for your travel bookings. They do not prioritize their customers, and their service is unreliable at best.
Recommendation: Never use there services
Dear FlightHub Customer Service Team,
I am writing to express my severe dissatisfaction with the booking experience I had through your platform. The lack of transparency regarding baggage information on the e-ticket provided has caused me considerable inconvenience and financial loss.
When I booked my ticket, I trusted that all necessary details, such as baggage allowance, would be clearly mentioned on the e-ticket, as is standard practice with other travel agencies. However, the absence of this crucial information not only led to confusion but also resulted in a situation where my baggage was not accounted for during my journey.
I have attempted to resolve this issue through multiple conversations with your support team, but the responses I received were dismissive and unhelpful. The repeated assertion that the baggage details were available during the booking process is simply not acceptable, especially when other agencies include such information on the e-ticket itself.
Furthermore, when I reached out to the airline, they confirmed that the responsibility for this issue lies with the booking agent—your agency. This clearly highlights an error on your part in providing the complete and necessary details on the ticket.
This negligence has not only caused immense stress but has also resulted in the loss of my baggage, which contained items of significant monetary and sentimental value. I demand immediate action to rectify this issue by either:
Locating and returning my lost baggage at the earliest possible time.
Providing adequate financial compensation equivalent to the value of the lost items in my baggage.
Failure to address this matter promptly and satisfactorily will leave me with no choice but to escalate my complaint to consumer protection agencies and relevant aviation authorities. Additionally, I will not hesitate to share my experience publicly to ensure other customers are made aware of the lack of accountability and transparency in your services.
I expect a prompt and professional response to this complaint, outlining the steps you will take to resolve this matter. Please consider this as a high-priority issue, and feel free to contact me if you require any further details to expedite the process.
