FlightHub
reviews and complaints

I had a return flight from Yuzhno-Sakhalinsk, Russia to Vancouver, Canada, via Seoul, Korea, and Beijing, China. When I arrived in Seoul, I was told that my flight from Beijing to Vancouver (CA 997, departing on Sunday, September 15th at 11:25 PM) has been cancelled, and I have to register for another flight, which is the next day. I was very angry and upset about that because:

1. No one notified me about that cancellation, and I was shocked upon my arrival to Seoul.

2. I had to spend extra money for the overnight stay in Beijing which I did not pan to (~$100 for hotel booking + food)

3. I planned to arrive in Vancouver on Sunday afternoon and be back at work on Monday, September 16th. But because of the cancellation, I had to give my employer a short notice and claim another day off which again I did not plan.

In April, I booked a flight with Flight Hub to Mexico, (to fly with Aeromexico) for 2 passengers, Jean-Marie Cloutier and myself. When they confirmed receipt of my request both of our names were correct.
When the electronic tickets were sent to me, Jean-Marie's name was listed as Jean Marie Silvester Cloutier. " Silvester" is my second name. I asked Flight Hub to correct the error but they refused saying that only AeroMexico can change it.
I contacted AeroMexico and they told me that they made out the ticket with information provided by FlightHub, and that I should go back to FlightHub and have it corrected.
This back and forth correspondence and phone calls have been going on endlessly since May and I really do not know what to do.
Both of them, FlightHub and AeroMexico, have told me to take a 50/50 chance and present ourselves at the airport on the travel date and maybe the airport personnel will let us onboard.
Both of the tickets have been fully paid and are non-refundable.
I even went to the AeroMexico counter at the Montreal Airport, but the staff there said that they are not really Aeromexico employees but merely representatives and that they are unable to correct a ticket.
When I asked the lady, so what happens if Jean-Marie is barred from boarding the plane - she said that as a last resort we would have to buy another ticket on the spot.

Flight Hub Booking Number: [protected]
Aeromexico Confirmation Number: GEGXEQ
Departure date: 6 February 2020.

This is only a matter of correcting a passenger's name on a ticket, for a trip which will take place in 5 to 6 months - an error that was committed by Flight Hub.

Thanking you in advance for helping me out,
Sincerely,

Hubert Silvester Labontee
9121 rue Notre Dame Est
Montreal, QC H1L 3N1
Tel: [protected]
email: [protected]@gmail.com

I bought tickets from YOW to WAW on your website (international flight) and when i went to do my check in, i was informed that i had to pay 60$ per person each way for the first checked in luggage. I paid 2700$ for those international tickets and it was NO WHERE mentionned BEFORE i booked that luggages weren't included. This is false representation and misleading information because there was NO MENTION of it BEFORE booking and we just found out when we were checking in. International flights costing that much money usually include luggages. It is not a cheap flight company nor booking we made and we feel robbed by your misleading/absence of any information regarding this. After having called the airline (aircanada) which referred us back to you as we did our booking through your website, we had disappointing answers and unsatisfying customer service. We definitely lost trust in flight hub.

Flighthub booking # [protected]
Purchased August 30th, 2019.
Hahn Air Systems confirmation # A8F 3MY.
$234.54
$21.83
Total cost $256.37.

I purchased this ticket on August 3oth. 2019 and received confirmation and receipt for same.
Upon arrival at YVR, I was informed that no ticket was available, and was forced to purchase a replacement ticket from the airline in order to fly home.
I have contacted Hahn Air Systems, and been informed that I must deal directly with the agent involved (Flighthub).
Since monies were received by Flighthub, but no service rendered, I request a full refund.
Regards,
Andrew Bedingfield
[protected]@email.com
[protected]

FlightHub is the worst travel agency. I will never ever buy anything from them. I purchased a ticket which had two layover in Europe and then noticed that it is against the law to have two layovers for nationals of certain countries. Then I tried to change my flight and all they gave me was they could only change the date and not the number of layovers even if I would be willing to pay the difference. That was absolute [censored] and I have never heard of that stupid restriction. I have to add that the ticket was not even cheap and I could have found better prices had I searched more. I was so furious with them, I called 5 times in total and even talked to the manager only to receive the same [censored]. I will make sure I will file a lawsuit against them.

I forgot to mention that they lied to me that this is the restriction from the Airline end and not from them, which was total lie because I have asked the airline and they do not have such a stupid regulation.

Hi,

I am really upset. Me and my sister called to see if we can change our flight and the customer service representative told us, no sorry he promised us that we would get a better flight for cheaper if we cancelled. However, he had to transfer to a sales person. After he cancelled our flights and transferred us the flight was way more than we additionally paid for. Plus my sister got charged an additional charge for the flight because "it was not reflecting the correct price at the time". Now we have to wait 2-10 business days for our money back with an additional $75 charge and no flight. You guys do not know what you are doing and wasting peoples time and money! I will go above and beyond to make sure I get my voice heard!

I booked a two-way flight from Vancouver to Kochi (COK, India) on 142th May, 2019 and Kochi to Vancouver on 12th August. During the return trip, my flight from Delhi to Vancouver (via Beijing) was operated by Air China. When I reached Delhi from Kochi to board the flight to Beijing, they Air China did not allow me to check in. They told me they cannot find my reservation. They accused flighthub making a fake reservation. I was stranded in Delhi, I had to take a one way ticket from Delhi to Vancouver within few days which costed more than my original roundtrip ticket. I want a full refund of my whole ticket and compensation for the delay, the stay in Delhi and the new ticket. I felt so helpless and cheated with flighthub. I called them several times, they did nothing else than saying they will get back to me. I am very disappointed with their service.

My flighthub reservation number is [protected]

I booked a flight for the 4th of july 2019. From yqy to yeg. I checked my email. Only to find the booking was incomplete. I had the option to complete or cancel. I cancelled. I rebooked the next day July 5th. My flight left july7th 2019. Imagine my suprise finding out from WestJet. I had 2 tickets for the same flight! I screenshot the incomplete booking, just so i wouldnt have an issue. Im owned 834 dollars plus change. I have been trying to get my money back, going on 2 1/2 months! Your customer service is deplorable! None of the given phone numbers are of any help! Please solve this issue, or you leave me no choice but to take this to the media

When I bought the tickets, the luggage were included in the fee.
Now the company is requiring 150$/baggage/trip, which is 300$ just for the one-way trip !
And when I go on the booking confirmation from Flighthub, the baggage allowance fee web page is not accessible anymore ! So I can't prove the baggage were included in the fare I paid.
Confirmation number - OGORYN. Booking done on February 16th, 2019.
I want the bagage fee refunded, hence $300 CAD.
Flighthub booking nb = [protected]

I will never use your company again. Turns out I cannot use my flight due to work circumstances. Your company told me it's impossible to give me a refund. Also impossible to cancel. So I bought cancellation insurance to no avail. Thanks for nothing flighthub. Never again ever ever ever ever ever ever ever ever ever ever ever ever again never never never never never never never again again again

Our Eva Air flight went on strike for the following two Flight Hub bookings:
FLIGHT CANCELLATION
EVA Airways informs: Flight BR35 on 25JUN from YYZ to TPE has been canceled. For further information, please visit EVA website or contact your travel agency. We apologize for inconvenience.
Your booking references: Q7LNIG and Q6HLI5

Prior to Eva Air going on strike, we had pre-booked our seats return for both bookings:
Booking Reference Q7LNIG
Name SAMUEL WATT
Ticket No. [protected]
Airline code BR

Booking Reference Q6HLI5
Name WYNNE DEJONG
Ticket No. [protected]
Airline code BR
Total cost : Total Price CAD 146.58 x 2 = $293.16

I called Melissa from Flihgt HUb..I believe she said she was a Manager... from the airport on our outbound flight to let her know all of this. While helpful in getting us another flight, the rebooked flight was in economy where we had booked premium economy and we lost the prebooked paid seats.

As below, she promised a refund of $500. I have emailed now 3 times to no reply I want to know the ETA of the refund cheque ASAP. My solicitor is aware
Thank you.

Sent from Yahoo Mail for iPhone
Begin forwarded message:

On Tuesday, June 25, 2019, 6:00 PM, FlightHub wrote:
Good day Ms. De Jong,

This is to confirm our conversation we just had regarding both of your bookings [protected]/[protected]. We just want to confirm with you we will compensate 500.00$ by check to your address 25 Duggan Avenue, Toronto Ontario M4V 1Y1

If you have any other questions regarding this please let me know.

Regards,

Melissa
Customer Care Team

Flight schedule with air canada was changed without any notification from flighthub. We were lucky to be there very early and air canada was able to get us on another flight. A few weeks earlier i received a notification about the flight scheduled being changed with philippine airline but after calling and waiting times for many hours there really was no change in the flight schedule... so why did i get that notification?
One notification for no change in the flight schedule and NO notification for a schedule change... good job. Very disapointed with this type of service. Won't be booking with you guys anytime soon.

[protected]@gmail.com

I booked my flight from Calgary to Vancouver, I called to change the dates, when I called the customer rep told me that I called with in the 24 hr period so they can switch the dates to a later date in a months time.At the end I asked her that I wont be charged extra but when I seen I iternary I was charged all the unnecessary fees to my credit card, thos is such a rip off n I tell everyone not to deal with this monkeys because they wont help you instead they will make a fool out of you.

I purchased a ticket from Ft. Lauderdale, FL to Ibiza, Spain. My flight from Ft. Lauderdale to NY was delayed 3 hours due to weather with Delta. Once I got to the airport, Delta stated they couldn't help me and I needed to contact Air Europa. Air Europa then stated that it was Delta's fault and their responsibility to get me to Ibiza. Delta stated it wasn't their fault and I needed to contact FlightHub. I contacted flighthub who contacted Air Europa and kept giving me the run around in regards to who to contact. The last contact I had with Flighthub was that they could no longer help and it would take them 72 hours to try to rectify the situation. Meanwhile, I was stuck at the airport with no way to get home so I had to purchase a ticket for $589 to get back home. I had to sleep at the airport until the next day. I still hadn't heard back from Flighthub. When I called them back the following day, I spoke with a supervisor who informed me that she was working with the airlines. After about 45 mns, she stated she would research more and give me a call back. She never called back and two days later, I contacted flighthub again. The agent I spoke with stated the supervisor placed a note in the system that I forfeited the ticket which I did not. They also stated that I should contact Air Europa because they no longer have the ticket in their possession. I contact Air Europa who stated they couldn't give me a refund because I didn't purchase directly through them. That I have to get a refund from the agency of which I bought the ticket but FlighHub will not refund my funds so now I am not only out the $1232 I paid for this ticket but also $589 I had to pay to get myself back home. FlightHub needs to refund my ticket asap and I will complain to whomever I need to in order to get this rectified. I'm a Veteran and I work hard for my money and you guys trying to keep it without any sort of resolution is ridiculous. I will never be purchasing a ticket through this company again!

FlightHub Booking Number: 156-372-011
26/07/2019
Airline Confirmation #: R4K89S
Hi
Just wanted to file a complaint
I booked with flight hub with three passengers, from JHB to NYC
I mistakenly misspelled one passengers name Fred, it is supposed to be Frederick
The agent could not assist me at all
Saying they aren't allowed to do that, plus i couldn't not any refund of the ticket.
I am really not impressed plus I had to buy a new ticket.
I'm seriously requesting for a refund, since FlightHub could not assist me in anyway.
If you wish to contact me my cell number is
[protected]

flight booking number is [protected], on May 7, receip #[protected] $1666.61 on May 24, receip#[protected] $ 16.95
on July7, receip#[protected] $ 500.00 penalty and $36.03 fee

There is not one place that i read obout this company and penalty, i could not find place to read why i am charged with $500 penalty?It against the company logo.
will you please try to understand that is not fair. I am more than positive that i need to get refund.
And the other reason why i need to get this refund is, your company as on the largest travel company knows that travel is expensive, but it is one part of us because many of us come frome other countries and some frends and relatives stay over there.
Thanks, Mara

Hi I am not really in the mood to write another novel as I have been doing for about 2 weeks now dealing directly with Cartrawler Basically I rented a car over 2 months ago upon arriving to the airport the rental car company had given away my rental leaving me stranded for 3 days unable to move around on vacation i was told they cannot do anything as I booked it through flighthub. Flighthub told me to make complaints online I did nothing is being done even after investigating that I was not given the vehicle they closed the case. I can provide all documents and convesations here is the communication log case # US603946350 (EC:ObzSk5)
Booking Reference Number: US603946350

I have 2 reciepts the one that shows my actual booking on May 30 2019 and this one that I had to pay before picking up the rental car 3 days later. Please do not send me back to cartrawler you really need to look into the notes and resolve this for me please very unprofessional
Thanks
Farah Mohabir
65 Pathway Drive
Brampton Ontario L6X0Z2
[protected] or [protected]

Hi
I tried to book a flight on your website. The first email I recieved was to use a different card to make a payment. Once i eneterd the new card details the payment went through and i was sent an email with the eticket details but unfortunetly after few minutes i recieved another email stating that the booking has been cancelled.
I checked with the airline and they have confired that the booking has been cancelled and the money should not be deducted from the account.
When i checked with my bank the money has been deducted and nothing has come back as a refund.
Can you please look into this matter as soon as, as i need my money to book a flight.
Regards
Sarfraz Anwer

I'm currently having the most terrible experience of my life with Flighthub at the moment. I discovered my air canada flight from Toronto to London, UK is cancelled and rebooked for another day and another route which will make me miss my brother's wedding.

I called flight hub but I received ZERO assistance in resolving this. I called air canada and they are willing to rebook me on another flight for the same day. After going back and forth trying to explain to flighthub that this has been approved by air canada, i finally got them on the phone to speak to one and other. Air canada provided the flight hub agent a code to activate this change and after she dropped the call, the flight hub agent came back to let me know he cant do it with no reason.

Air canada is more than willing to help me on this but I cant believe that a company i trusted (flighthub) will be so much willing to ruin such an important day for me.

Flight is for the first week of August and I need urgent assistance to save me from this trouble.

Hopefully someone at flighthub has the customer's interest at heart and will be willing to help. I just want to be able to leave and come back same day as planned.

my email is [protected]@gmail.com