I was received an alert message from my bank that My credit card from KFH, Kuwait. Where charged 259.000 KWD on 11.02.2020 ( at about 08.01 am local Time GMT+3)
Be noted that this transaction AFERRY.com.uk shows that there has been a purchase made from Aferry. I have not authorized the transaction and this transaction is completely illegal.
I have notifed the Bank and I hope and trust that the authorities will get in touch with you promptly.
In the meantime, I would request you to take all necessary measures at your end to block the purchaser from obtaining an illegal gain and notify me and my Bank immediately.
After booking ticket I received a request for review and informed I could contact aferry by signing up which I did, found booking details but no where to contact them as I wanted to ask if printed tickets were really necessary in this digital age
Why promise something & fail to deliver? Amazon success was principally due to their practised philosophy of under promise over deliver.
No email confirmation of EuroTunnel booking.
Tried to access my account on AFerry site but email/password not accepted. Asked for password rest - nothing.
Rang the customer services number but no option to speak to someone - message just says do everything via online account - which of course i can't access because their site doesn't send a password reset - endless loop!!
Will never use them again and judging by the number of unresolved issues and the inability to contact them I'd recommend this course to everyone
I bought my tickets from aferry.com for travelling from Busan (South Korea) to Hakata (Japan) for December 28, 2019 at 08:30. I purchased 2 tickets on December 8, 2019. I bought them to travel with Beetle.
AFerry Reference Number: [protected]
I received confirmation a day later.
JR Kyushu Beetle Ferry Reference Number: K019121150
When I went to Busan Internation Port to learn from Beetle that my tickets are cancelled on December 25, 2019 at 2 am. I had to buy new tickets and I can't even contact AFerry, there is no email, the contact button doesn't work.
I want my money back.
We bought tickets from Gills to St Margaret's Hope online and when we arrived at the port the lady very rudely informed us that it was the wrong day (we'd accidentally put the date of the previous day in). We waited patiently (half an hour) to see whether there was anything that could be done about the £70 that we had payed, to be told abruptly that because it was "our fault" there was nothing else other than we had to pay another £70. So we payed £70 however we were told by the rude lady that our dog would be allowed on board to be informed that dogs in fact had to stand outside. So we were spoken to rudely and lied to about whether our dog could go inside, losing £70 for nothing and standing in the rain for an hour. A ferry does not offer any reminders about dates of pending travel and if they had we may not have missed our ferry. I am disappointed with the treatment we received and the loss of money which, frankly I find unnecessary and greedy for a genuine mistake made.
On 24th July 2019 I tried to book on line a ticket for the above ferry route for 23.59 25th July 2019 priced at £72
On completing all the details when I attempted to pay it rejected it saying my card supplier had declined ( I attempted the transaction three times with the same result
I attempted to contact my card supplier that evening but their customer service was closed at 8pm
This morning I contacted the card supplier who checked and said they had authorised payment FOUR TIMES yesterday and that I should try again
I attempted to book again this morning and the price had increased to £82 and yet again when I put in my payment details it was rejected by Aferry saying my card supplier had declined it ( A TOTAL LIE )
I attempted to contact Aferry but there is NO WAY to contact them by phone or by email even after logging into my account with them
I then booked directly with DFDS (the ferry company) who were now charging £82 as well who accepted my card on line with no problem whatsoever
I am now £10 out of pocket and totally frustrated by not being able to contact Aferry in order to resolve the issue
Needless to say I will NEVER use Aferry again and waste so much time on something that should be simple and quick to do
An amount of 417 euros have been drawn on 23.07.2019 from my account even though I received an error message:
We're sorry, the booking failed.
We have therefore cancelled the payment authorization request and can assure you that we will not be collecting any payment for this transaction.
It is advisable to check your email account, including your spam folder, as booking confirmation emails are sent for confirmed bookings.
More details (if available) are shown below.
please contact me for full refund: +[protected]
I am writing about the fault made by your system while booking my return ticket for a vehicle FZ7812F done on 11th July 2019 at 18.00. The booking refers to the departure on 19th July 2019 and return on 4th August 2019 which are the correct dates after I had to pay extra for the changes. This is the subject of my compalaint as the system previously changed my return date for 20th July 2019 on its own. As a result extra charging had to be taken from my bank account. I am writing to ask to return the payment of 172 PLN to by bank account as the change of the return date ticket was not done my myself.
I hope that this complaint will be solved as soon as possible with the positive result for me.
Having made contact with Aferry and speaking with 'Will' I was charged £27 to change my booking date and given confirmation of the new booking in the form of a reference number.
'Hello, we have now changed your return and this is under a new reference number. At check in please use the reference number [protected]. Kind Regards, Will'
Upon arrival at Dieppe ferry port I was shocked to discover that my booking did not exist!
I then had to pay an additional £90 to dfds ferries to again re-book the same crossing I had already paid Aferry to amend.
I now do not have enough money to buy petrol to return home to my wife and baby daughter, I will be stranded in newhaven if this is not taken care of today.
Complete negligence on the part of Aferry and theft, take my money but deliver no service.
I demand a refund of £107 and an explanation. Dfds informed me that this happens all the time as did other customers in the que..
Mr Mark J Hale
I made a typing error on making a booking which was quite obvious as I requested for help immediately. I have been told I can't cancel the booking, after entering the wrong dates in.
I find this absurd when it can be seen that my booking is a typing error. It's also ridiculous that you cannot speak with anyone and no contact number offered. Very poor customer service.
This is regarding the fraudulent transaction happen at your site from my debit card. please find the details below and kindly cancel the order and revert back the amount which is debited.
card No: 5497XXX5XXXX2147 14 Jan19 071911 AFERRY WWW.AFE REF:[protected]
Kindly do the needful
+91-[protected] (India Number)
I booked a ferry return trip from Malta to Pozzallo for 4 people but Accidentally added a car. The quote was 781 euros. I canceled the booking an hour later realizing the quote included a car. I rebooked again without a car which costed 560 euros.
I then canceled the 1st booking online and hours later receive an email from aFerry stating the booking can be canceled but I will not get a refund which is ridiculous.
I need them to refund in full 781 euros as i have booked again without a car.
To Whom It May Concern we have contacted AFerry three days ago to have our booking ammended. They have simply ignored our request and they did not respond to us. As a result we...
- 27 June 2018 : Travel from Marseille to Ajaccio with La Meridionale:
- Booking reference : [protected]
- Booking reference : 5207234 La Meridionale
- Booking reference : 5207235 Corsica Linea
I would like to request a refund for the following reasons: I have made a booking for two passengers return from Marseille to Ajaccio. At arrival at the desk in Marseille for the outbound travel on 27 June, it appeared in the booking system of La Meridionale that there was only a booking for one person made. The booking for my wife Anne-Marie Olbrechts was missing. However, the booking reference document clearly stipulates that the booking was made for 2 persons. I had to pay the costs for the 2nd passenger on the spot for an amount of 55, 86 EURO.
Since the booking documents clearly mentions the reservation for a total of 336, 20 EUR for 2 passengers, I found the fact that we had to pay for this mistake on your behalf unacceptable, since we were not able to make an objective decision on where to book our travel based upon the correct amount to be paid. Therefore, I would like to receive a compensation from your side and I would like to be reimbursed at least for the extra amount paid on the spot due to a failure in your system.
Please find attached the booking references documents.
Joris De Baerdemaeker
The company provided the same day a refund of 61 Euros and offered a 5 % discount for a next booking I am pleased by the swift response for this situation.
To whom it may concern, Last night I was trying to book a ferry from Marseille to Algiers on the aferry.com website. Initially I had been able to process the payment but at the...
Hello. I did a booking with aferry company for a trip Busan/Fukuoka (Korea/Japan). They sent me confirmation, acceptation for payment but when i arrived in the port, i saw they...
On May 5, 2018, I purchased two tickets on the Aferry website to travel from Paros to Santorini on May 30, 2018 with the company Blue Star Ferries. A day before, on May 29, in Paros, when we went to change our printed confirmation of the reservation for the tickets to the Blue Star Ferries office they informed us that the trip had been suspended due to a strike at the company Blue Star Ferries and we could not travel. I requested the refund of the tickets and they told me that I had to make the request directly with Aferry since I bought the tickets trough them. I sent emails to the same address where they had confirmed the purchase ([protected]@aferry.es) explaining the situation and requesting a refund but they never answered me.
The data of the purchase were:
Booking number Aferry: [protected]
Reference code Blue Star Ferries: [protected]
Blue Star Ferries tickets number: A- @ [protected], A- @ [protected]
Passengers: Cecilia Vidangos Schulze and Jorge Justiniano Salinas
Cost: USD 57.24
I request that Aferry can deposit the refund of the cost of the tickets to the same credit card with which I purchased the tickets.
Cecilia Vidangos Schulze
Cel phone: +591 [protected]
I made a booking but ended up booking the wrong date, so I immediately tried to contact AFerry but the phone number no longer works telling you to use the messaging system in your account. When I go to my account there is no booking showing (despite getting a booking confirmation email) and no option to message anyone. I have tweeted but still no response. How are you supposed to deal with an error if there is no way to contact anyone?
Hi I just returned from Italy after the ferry travel from Palermo to Napoly. it was very very BAD .
A- Ship boarding was at 21:00 - 3 hours delay. Check-in GNV gave me 3 rooms 10128, 10130, and 7115. Saying this automatic and she can not change. She said they change 7115 on ship to floor 10 with the other 2 rooms.
B- On the ship the reception officer women insists that there are no rooms and I must have the 7115. It was small room with two beds one over the other, sower over the toilet, no towels no soap and looks like a prison room. This is not the room I paid for. I returned to this reception women and she shouted at me and talked to me very badly saying I must stay at 7115. (we are 63 years old, we made the reservation few month ago - how dare she send us to 7115 ??)
At this point I approached the ship "total manager" and forced the reception women to give me a normal room 11108. She still argued with him not to give us the room on deck 11) But thank god he helped us and moved us to 11108.
C- then the other two rooms 10128 and 10130 could not be delivered to us. The same terrible reception women said they had double booking and have no rooms ! and we need to speak to a manager, we waited another 45 minutes until the other reception officer came and gave us rooms 11111 and 11113. only at 23:00 we could go for dinner.
C - I purchased 6 adult complete meals, but still could not get chips and other stuff, had to pay for a fruit..why was that?
For Breakfast we could not get the scrambled eggs...
D - the ship stinking from oil and gasoline, specially in the dining room.
E - we arrive late at Napoly. Only one elevator operated to get us down to the car...
In summary - very Bad experience, The reception women (Black hair) was terrible and did not want to give us her name!
Only the "Total manager" was very helpful and good person that actually helped in this extreme bad situations.
As a result I was very disappointing with this travel and this is NOT the way to treat customers.
As a result I want you to reimburse me with total cost I pay.
Date of incident: 2nd May 2018
I have no client number
I have booked tickets on website: affery.pl - Polish version of your website. After I paid for tickets there was information that reservation failed but you took money from my account!!! This is nothing more than a theft. There is no email address on your website, no way to contact you!!! When I log into my account there is nothing, just empty space under ´reservations'.
I expect immediately contact from you and I read reviews that I'm not the only one customer treated like that!!
Sir, I am a customer with ICICI Bank, India. I received an alert today 06.11.2017 ( at about 3.06 am Indian Standard Time) on my mobile that a 3 transaction of Indian Rupees 66...
God evening I have received 5 different messages on my mobile tonight about 5 different purchases on my master card I have not authorized any of them, but according to my bank...
Sir, I am a customer with ICICI Bank, India. I received an alert today 08.09.2017 ( at about 5.17 am Indian Standard Time) on my mobile that a transaction of Indian Rupees 1...
Hello. My name is Sergejs Baziks. Reference number: 9589638 When I bought a ticket for ferry in your company, I chosed the option of flexy ticket. I paid for it £20 extra. The...
Aferry ref 8930790 - ferry hull-zeebrugge geannuleerd dd 21/6/2017 - claim! - 4th reminder Through different channels I try to get hold of somebody hoping to receive an answer...
Booking ref 9316411. Dfds ref [protected] Needed to cancel journey, this vehicle part of truck team carrying a tractor pulling sledge to uk. Booking of truck ref 9314592 refunded no...
Dear Sir/Madame, Our 4pm Balearia Ferry with the AFerry reference No. 8984137 was delayed by almost six hours on the 13th April 2017. There was no a reasonable or extraordinary...
I posted the following information on this site on Sun 24 Jul 2016 at 16:28: Read Jadrolinija Jadrolinija Contacts & Information Posted: Jul 24, 2016 by Diane Martin Ticket...
I bought a ferry ticket from aferry.com for a return dunkirk -dover from 22 to 24 july 2016. Two weeks before this date i contacted their customer service to change my bookings dates to next year since we had problems. They answered that they will charge a 30 euro for the amendment. So i tried to amend to next year but they had no possiblities open for next year so they suggested i book for next december then i can change them to next year july for free. But when i amended the booking they charged me with a new ticket price so now i have paid twice for one ticket that is only valid in december not even july 2017...
They are refusing to refund me and i am now afraid that they will do the same deed in december when i ask them to amend this ticket again!
How can we give complaints to a court of law since it seems that many people are linched by these thieves?
Jadrolinija reference number: 3358294 AFerry Booking ref.: 7278660 On July 24, 2015, I bought a round trip ticket from AFerry for the Ancona-Split-Ancona ferry. On August 14, I...
I had issues with their website and the wrong information was inputted when making a reservationon the 7th April under ref: 7857342. I contacted them immediately and they advised that it was ok and the changes will be updated at the port, that was wrong advice. On the 30th May I was not allowed to board the ferry and the ferry company forced me to purchase a new ticket worth £170. I spoke and emailed them several times requesting a refund as it was their fault but they are ignoring my calls and correspondence. DO NOT TRUST THEM, book directly with the ferry company.
Aferry.com sold me a crossing from dover, uk to calais, france as foot passengers using dfds ferry line. Turned out, dfds does not accept foot passengers. Instead of at least refunding my fare (£30) they tried to shift the blame. I suffered a great deal of aggravation, a 4 hour delay and £60 of extra out-of-pocket expenses. At the veil least, I should have been refunded the fare I paid. It appears they never give anyone a refund!
I cancel my first premier credit card that you send me, I also received my payment for this card and yet I didn't activate and use it so thats why I request the cancellation of this card. And please will you send me a letter to verify that you cancel this account in case this will effect my credits on my credit report. Please send it to my email [protected]@yahoo.com I appreciate your help thank you.