DreamWorldTravel

When searching for the cheapest flights to Canada, I came across DreamWorldTravel on their website, dreamworldtravel.co.uk. However, my experience with them was nothing short of a nightmare. The booking process was a disaster from start to finish. Promised to receive my tickets at the beginning of May, I was left in a state of panic when I did not receive them and couldn't get a response from DreamWorldTravel. Eventually, I contacted the airline Air Transat directly, who informed me that my booking had been made but then cancelled. This news threw me into a frenzy and I tried getting a hold of DreamWorldTravel again, only to be told that no problems existed, and I would receive the tickets by the end of May.

Fast forward to the beginning of June, with my flight scheduled for the 28th of that month, and no tickets in hand yet. I had to contact DreamWorldTravel to inquire about my tickets, and I was informed that I would get them by mid-June, which ended up not being the case. I was only able to receive them 2 days before my flight. As if that weren't bad enough, I discovered that one name on the booking was incorrect, and when I brought this to their attention, they initially insisted that it was my fault and that I must pay a further ?100. Only after showing evidence of when I first pointed out the mistake in April did they change their tune but still refused to fix the error.

This situation made my pre-holiday experience extremely stressful and worrying for both me and my daughter. It took multiple conversations with DreamWorldTravel and copies of all communications to finally sort everything out. In hindsight, I should have taken the time to read the reviews before paying the monies, but I trusted this supposedly reputable company to do their job. However, I found the service to be consistently poor and Andy very rude and unhelpful throughout the whole ordeal. I would urge anyone looking for travel companies to avoid DreamWorldTravel like the plague.

I would strongly advise against using DreamWorldTravel (dreamworldtravel.co.uk) as they have provided me with one of the worst services I have ever experienced. In my opinion, they show no concern for their customers and are likely to go bankrupt due to their poor business practices. This is evident in the fact that hundreds of customers are still waiting for refunds, even after waiting for 14 weeks since 26th September. All the emails they send are automated and it is clear that they have no intention of paying customers back. As such, I have had to resort to seeking legal advice and going through the bank to dispute the refund.

The 5-star reviews on their website appear to be fake and lacking in any kind of detail or authenticity. If you take a closer look at the reviews you will notice that there is a clear pattern in the way they are written, suggesting that they are not genuine. In addition, those who leave 5-star reviews often only have a single review, which further supports my suspicion that these are fake accounts.

This company has caused me and many others great inconvenience and distress, and I urge you to avoid them at all costs. If you do want to book a holiday, there are many reputable companies out there to choose from, so there is no need to risk using DreamWorldTravel. I would give them zero stars if I could.

If you are in a similar situation, there is a Facebook group called Dream World Travel Action Group that can offer support and advice. I believe that it is important to speak out about this company and their unscrupulous practices in order to protect other consumers from falling victim to their scams.

DreamWorldTravel seems to be having issues with communication, and this has been a major source of frustration for many customers. While it's understandable that everyone has been hit hard by the pandemic, the lack of response from the company has made matters worse. Unfortunately, customers have had to resort to airing their grievances publicly in order to get a response.

One customer had issues getting their flight refunded and had to endure a long, frustrating process to get a travel voucher. They sent at least 25+ emails and made numerous calls to the company's office, only to receive canned responses and see their calls dropped after waiting for long periods. It's clear that the company has struggled to keep up with the volume of requests they've received.

While some employees did try to help, it took until September for the company to finally get back to the customer and offer them a travel voucher. They agreed to this offer, but they are still waiting for details on how to claim it. It's unclear when they will receive their voucher, as the email mentioned it would take 14 working days but it's been months now.

This experience has understandably affected the customer's trust in using travel agencies, especially since their friend who was on the exact same flight received a travel voucher directly from the airline in a matter of days after the flight was cancelled. It's clear that DreamWorldTravel needs to improve their communication and responsiveness to customers in order to maintain their reputation.

My experience with DreamWorldTravel was nothing less than a nightmare. Unfortunately, my family has been going through a difficult time with this travel agency ever since March when my mother requested a refund. However, we have only received the runaround from DreamWorldTravel since then. They have repeatedly put us in circles with no support, constantly telling us to wait just a few more weeks, and then lying about needing refunds from Emirates before we could receive our own refund.

In desperation, I contacted Emirates myself on July 9th, 2020, discovering that our tickets were not eligible for a refund and could be rebooked for free. However, since the ticket was booked through DreamWorldTravel, Emirates could not provide assistance. I had to contact DreamWorldTravel again for rebooking for free, but they refused assistance, insisting that we wait even longer. When I suggested changing the date instead, a customer service representative named Jasmine mentioned that there was a form to fill out that would allow date changes. I was shocked since we had been waiting for months without being told this prior.

Feeling angry, I filled out the form, knowing that DreamWorldTravel would probably try and con us out of more money. In the end, I filed a case through Emirates, and within five minutes, our ticket was sorted out for free. However, just yesterday, DreamWorldTravel sent an email requesting payment of ?139 for date changes, even when Emirates had stated that changes were free. I realized that DreamWorldTravel was attempting to take advantage of us once again.

I hope that DreamWorldTravel will ultimately face repercussions for the psychological and emotional distress they have caused to myself and other customers. Instead of providing assistance, they have created a terrible experience and left us feeling hopeless.

My experience with DreamWorldTravel (dreamworldtravel.co.uk) has unfortunately been a nightmare. I had initially booked a return ticket for my upcoming travel dates through them on 29th September 2021, and received an invoice for the same via email.

However, when I attempted to check-in for my flight with Turkish Airlines, I was unable to do so. Upon calling DWT's customer service team on their provided numbers, I was dismayed to find that their phone lines were unresponsive and simply redirected me to an automated answering machine stating that the number was switched off.

Frustrated and concerned, I reached out to Turkish Airlines' customer service, only to find out that the ticket booking was never actually completed by DWT. They advised me to urgently contact my travel agency to resolve the issue.

When I finally managed to get in touch with DWT, I was informed that the flight I had booked had been cancelled by Turkish Airlines. I was perplexed as to why I was never informed of this beforehand, and also why my eTicket was not issued in the first place.

To make matters worse, DWT's proposed alternative flight options were not feasible for me, as I had already pre-booked public transport and accommodations. Despite my requests for an official confirmation from Turkish Airlines regarding the cancellation, DWT ignored my appeals and failed to provide me with any evidence.

Their response has been nothing short of deceptive and unhelpful, leaving me in a state of distress as I now have no means of travelling, and no idea when I will receive a refund to re-book with a different airline. It is particularly concerning to note that DWT is registered with ATOL, given the fraudulent nature of their practices.

In retrospect, I wish I had read reviews before booking with DWT, and I strongly advise against using their services for travel bookings.

I recently had a very unfortunate experience with DreamWorldTravel, and I regret to say that it was one of the worst booking experiences I have ever encountered. The booking was made at the last minute as my girlfriend was in Malaysia, and we needed to secure a ticket to Europe due to the coronavirus closing borders. The booking process seemed very straightforward, and I went ahead and paid for the ticket on their website for a total of ?662. However, things started to go downhill from there.

Unlike other agents or airlines, the confirmation of the booking and the tickets took much longer than expected, and I started to feel uneasy as the flight departure was close. I attempted to contact DreamWorldTravel in every possible way, but unfortunately, I couldn't get through to them. They did have a WhatsApp contact number that claimed to offer quick support, but I received no response for eight whole days, which is quite disappointing.

Moreover, when I eventually received a response from DreamWorldTravel, they requested a photo of my girlfriend's debit card, held in her hands with the number clearly visible, and also her passport held in her hands before they issued the ticket. I have never had an agent require this kind of information, and it was a rather off-putting and invasive request. My girlfriend did provide the necessary information, and I promptly sent them across to DWT. However, I still had to chase them to confirm they received the information, which they claimed was too late to issue the ticket. They promised a full refund, but I have now been waiting for eight days, and there's still no sign of a refund.

Overall, I was disappointed with DreamWorldTravel as they took my money immediately but didn't deliver on their promises. They have terrible customer service, and I've had no luck in getting through to them. It's very frustrating, and as of now, they haven't even issued a refund, which is unacceptable. My girlfriend is now stranded in Malaysia, and there's no telling how long she'll be there or the expenses she'll incur. I wouldn't recommend this company to anyone and would strongly advise avoiding them.

I recently booked two business class tickets to fly from Amsterdam to Mexico City with KLM in November through DreamWorldTravel. Upon booking, I quickly received an email with my reservation and invoice. However, I was informed that I would have to wait 24hrs to receive confirmation. When 3 days passed with no confirmation, I decided to contact the customer service line to verify the situation. To my dismay, whenever I reached the front of the queue, the agent would hang up on me.

Finally, after multiple attempts, I was able to speak to someone who promised to send me the confirmation within 30 minutes. Unfortunately, this did not happen. The countries are open for travel, so COVID-19 was not the issue. I have attempted to contact them through their number, but during weekends, even though they are supposed to be open, the queue is always number 2, and I am sent to voicemail.

It took them 2 days to respond to my message on WhatsApp, and it was just a generic response explaining that due to an increase in calls because of COVID-19, it would take them longer to respond than usual. As of today, I have only received an email confirming my booking but without an airline reference. On my first email, I was promised confirmation within 24hrs of payment clearance, which the credit card was charged for.

I feel uneasy not having any reassurance my flights are booked, and I cannot reach them within 72hrs as required. I don't trust this agency to give me guidance or help in case of an emergency. If it weren't for the fact that the price of the tickets may increase, I would consider booking elsewhere. I would have appreciated a phone call from an agent to confirm my booking, but this has not happened.

In conclusion, my experience with DreamWorldTravel has been one of terrible customer service. I hope they can address these issues and provide better service to their customers in the future.

I purchased a flight ticket through DreamWorldTravel's website on May 30th, 2019. Unfortunately, due to the Covid-19 pandemic, my flight was cancelled. As advised, I filed a refund claim through their portal with reference NZM4R9 on April 2nd, 2020. However, it's been over 5 months since I submitted the claim and I have yet to receive a refund. Despite multiple emails and requests to various people at DreamWorldTravel I have been repeatedly told that my refund request is a priority, but nothing has been done.

It's disheartening to continuously receive the same email template from DreamWorldTravel advising me to keep waiting due to the current situation. I feel like hope is fading fast and I really need someone to help me resolve this issue. Is there anyone out there who can provide me with some guidance on what to do next?

As of today, August 4th, I still have not received any information on my refund. It's been over 5 months since my initial request and I've been chasing them tirelessly. At this point, I don't know what to do and I'm not sure who to report this issue to.

DreamWorldTravel's response to my inquiries have been disappointing. On July 9th, they informed me that they had not received my refund from the supplier yet. But it's been over a month since then and I still have not received my refund. This delay is frustrating, especially since I cannot plan another trip until I'm refunded for this cancelled flight.

To make matters worse, I recently discovered that I've been fooled by DreamWorldTravel. They promised me that my refund claim was being processed and would take only 8-12 weeks to complete. However, when I contacted Malaysia Airlines directly, they informed me that my ticket is on an "Open Ticket" and that no refund was ever requested by DreamWorld Travel on my behalf. I feel like I've been misled and my trust has been betrayed.

It's cruel to think that I've been fed with false information and given false hope on my refund. To add insult to injury, no one has even offered to re-book the ticket for me. I hope that someone can provide me with some guidance on how to resolve this issue, as I feel like I've hit a dead end with DreamWorldTravel.

I am writing this review to update my previous experience with DreamWorldTravel, a travel company that I now strongly advise others to avoid at all costs. Nearly 9 months have passed since I purchased two tickets through this unethical and non-legitimate company, and I am yet to receive my refund.

To give a brief overview of my experience, I purchased two tickets in November 2019 for travel in February and March 2020. Unfortunately, due to the global pandemic, my flights were cancelled, and I was left with no choice but to apply for a refund in April 2020. Since then, I have been constantly chasing DreamWorldTravel for my refund, only to receive vague responses and excuses.

With each call or email, I was put on hold for an hour, only to be met with illiterate customer service representatives who were unable to provide me with answers to my questions. As a result, I continued to send numerous emails to the company, requesting updates on my refund status. Even after waiting almost a year, I have no concrete timeline for when my refund will be processed.

What is even more frustrating is that when I contacted the airline, who informed me that they had already sent the money to DreamWorldTravel in June 2020, DreamWorldTravel denied ever receiving it. They even provided me with a false refund application number, leaving me even more confused and frustrated.

The point here is, please do not buy from this dishonest company. They will take your money and never give it back, leaving you endlessly fighting for your rightful refund. Instead, I strongly advise purchasing tickets directly from the airline, saving you the headache and heartache of dealing with companies like DreamWorldTravel.

In conclusion, please beware of DreamWorldTravel, and avoid them as they are disreputable and unethical. Do your due diligence when making travel arrangements and stay vigilant when making bookings.

I have had a disappointing experience with DreamWorldTravel.co.uk. I booked flights with them that were later cancelled due to the COVID-19 pandemic. I have now been waiting 15 weeks for a refund, since my cancelled flights on 13 March. I recently received information from Dream World Travel stating that they are unable to refund my flights due to a third party vendor, Holiday Team, withholding funds and wanting a £95 fee. However, after contacting the airline directly, I found out that Gulf Air had actually refunded Dream World Travel directly in March.

This has left me feeling misled and concerned that Dream World Travel intends not to issue a refund at all. I lodged a formal complaint several weeks ago and have even emailed CEO Mr. Muhammad Omer Alvi, but have not yet received a response. Meanwhile, friends who booked through other agents or directly with the airline have already received their refunds.

As a customer, I have the right to receive a full refund, without administration or other charges, in a timely manner. The Competitions and Markets Authority confirms that this is UK law. Furthermore, customers like myself should be informed when refunds will be issued. It's been a challenging situation for all, but Dream World Travel should make good on their contractual commitments without delay.

Dream World Travel has stated that this situation is unprecedented, but as a customer, I paid in good faith and expected ethical and lawful practices. The company should seek recompense from its suppliers and insurers in its own time and with additional staff if necessary.

If you have also been treated unfairly by a business, you can report it to the CMA and Trading Standards. Additionally, you can make use of Chargeback on both debit and credit cards, although this process can be lengthy. It's also possible to contact Dream World Travel's senior managers and directors directly to make a complaint. Ultimately, the small claims court can also be a viable option.

I hope that Dream World Travel will take responsibility for its actions and make things right for its customers.