Flight Club

I think that this company should take a look at why you are in business and it is because of the customer if there was no customer how can you make money so you would think that they wouldn't screw over the customer but they do I ordered a pair of shoes and I admit I made the mistake of choosing a youth size but soon as I noticed which was in minutes of my purchase I put in a cancelation request which they say on the website has to be made within 3 hours of purchase well that meant nothing they went ahead and went through with the order I emailed them several time because I didn't want them to send the order out but they hurried the order out so I would get them and they could say no refunds so I received the shoes yesterday 1/ 23/2022 now I have a pair of shoes that are for a 7 yr old and I'm 48 hopefully you can see my frustration and help my situation.

First off I would like to stop by saying I don't have a problem with pay extra money for merchandise. But I do have an issue when I place a order and they failed to meet the deadline that they say that they're going to ship the item to me bye. Also have an issue when they decide to ship my package to the wrong address providing the wrong information which the carriers DHL refuses to give me information because the only thing they got right was my name they put in the wrong address in the wrong phone number which causes me not to receive my package I have tried calling them know number works for these people organization corporation business. I've tried emailing they do not respond in a manner of which dad deems that conversation is worthy of resolving the rest or finding a resolution I at this point refuse to do business with these individuals because flight club is not honoring their customers the way they should I have been overcharge I never received my package there is no contact phone number for these people and they do not answer the emails in a minute time

I bought the jordan 1 mocha and paid an order total of $574 i never received the package which it was to be delivered by UPS which i also don't like UPS for many personal issues as to packages being stolen, lost or broken but to not get off track i emailed flight club to let them know i never got my package and they told me to file a police report which i did i file a police report sent them the proof of it i also sent them a letter from UPS themselves saying that they have been unable to provide satisfactory proof of delivery. The letters heading says Damage/Loss notification i sent this to flight club and all they said is " Regrettably, our claim with the courier has been denied and ultimately the order cannot be refunded." paying almost $600 you would be very super disappointed to not receive what you paid for and also have to pay for it and not receive what you have paid for its just not cool at all i feel really bad about flight clubs respond not going above and beyond to help me as i am providing them with proofs from the nypd as well as ups not cool at all very bad

I placed an order on 05/01 and purchased a pair of shoes. Shortly after they sent me a confirmation email. I checked on my order a few days afterwards because I still never received a shipping confirmation, and it said the shoes were being authenticated. Which was strange, just ship the shoes out! Then it said they were being verified by flight club which was strange as well. Days later it said a shipping label was created and being processed. IÂ've been checking UPS everyday and the same old message pops up saying “check back tomorrow for a delivery date.” ItÂ's been saying that for about a week and half now. I contacted UPS who stated they NEVER received the order! And they told me to ask flight club what was the hold up! So now I feel scammed and like IÂ'm never going to get my $400 shoes! There is no customer service number and they take several days to respond to emails. Whenever they do decide to reply to your email, they give you the run around. Never a direct answer. Terrible company. I wish I would have done my research. Please donÂ't buy from these low down unprofessional dogs!

Do not order shoes from this website. I was totally taken advantage of. I ordered a pair of Nike shoes that were sold online only. The shoes came in too small and completely defected. Shoe is not true to size. I am a foot model and wear test shoes for a luxury brand, so I would know. Also the lining of the shoe is damaged and peeling off the shoe. I paid full price and can not even exchange the shoe for the correct size. As I like the shoe I canÂ't even wear them they are damaged. I have reached out to customer services and after writing two emails to them I have not received a response. Besides a generic response telling me I can resell them from there consignment portal. Which I refused because they are damaged! IÂ'd never let someone else purchase these shoes, they would be equally disappointed as I am. I am very disappointing and this is a complete scam. I know nothing about the brand and was specifically looking for this shoe. They seemed trust worth but there is no clear statement that returns are not accepted till after the check out process which is wild! If I had known I would have purchased from a different business. This issue is unresolved and I can not get a response from anyone. Please help!

THIS HAS BEEN BY FAR THE MOST DISAPPOINTING AND POOR CUSTOMER SERVICE EXPERIENCE OF MY LIFE! IT HAS BEEN SO FRUSTRATING TO ME IT HAS EVEN AFFECTED MY PEACE OF MIND. I PLACED AN ORDER FOR A PAIR OF BABY BLUE HIGH TOPS FOR MYSELF ON APRIL 6th 2022. I RECEIVED AN EMAIL FROM FLIGHT CLUB THE SAME DAY STATING MY SHOES HAD BEEN SENT FOR VERIFICATION. I SENT AN EMAIL TO FLIGHT CLUB ON APRIL 13th ASKING FOR THE STATUS OF MY ORDER SINCE 5 BUSINESS DAYS HAD PASSED AND THE STATUS WAS STILL THE SAME. SOMEONE FROM FLIGHT CLUB REACHED OUT TO ME ON APRIL 13th STATING MY ORDER WAS VERIFIED AND READY TO SHIP. ON APRIL 20th I RECEIVED MY PACKAGE AND INSIDE THE BOX THERE WAS A PAIR OF BLACK AND WHITE DUNKS! I RECEIVED THE WRONG ITEM! I IMMEDIATELY EMAILED FLIGHT CLUB ON APRIL 20th, SENT A PICTURE OF WHAT THEY SENT AND EXPLAINED THAT THE ITEMS SENT TO ME WERE INCORRECT AND THAT I NEEDED THE ITEM TO BE REPLACED WITH WHAT I ORIGINALLY ORDERED AND NEVER HEARD FROM THEM. ON APRIL 21st I SENT ANOTHER EMAIL AND SOMEONE REPLIED ON APRIL 23rD ASKING FOR PICTURES AND THEY PROVIDED ME WITH A RETURN LABEL. I IMMEDIATELY SHIPPED THE SNEAKERS BACK AND THEY WERE RECEIVED BY FLIGHT CLUB ON APRIL 26th AND ACCORDING TO THE SPECIALIST TEAM THEY DENIED MY RETURN BECAUSE ACCORDING TO THEIR SPECIALIST THE SKU OR SIZE DID NOT MATCH! LIKE WHATTT! THE PICTURES AND THE SNEAKER BOX AND THE SNEAKERS ALL MATCHED! I IMMEDIATELY CONTACTED FLIGHT CLUB AND EXPRESSED HOW POOR AND FRUSTRATING THIS SPECIALIST TEAM WAS! I RECEIVED AN EMAIL FROM SOMEONE ON APRIL 26th APOLOGIZING AND STATED THERE WAS A SORT OF CONFUSION WITH THE WAREHOUSE TEAM AND ASSURED ME THAT I WILL RECEIVE MY FULL REFUND WITHIN 1-3 BUSINESS DAYS. HOWEVER, 6 BUSINESS DAYS HAVE PASSED AND I CONTINUE TO REACH OUT TO FLIGHT CLUB AND NO ONE RESPONDS TO MY EMAILS! I HAVE A FULL TIME JOB I AM A MOTHER OF 3 AND THIS HAS CONSUMED MY LIFE AND TIME! I'VE HAD NUMEROUS HEADACHES DUE TO THIS SITUATION AND SOMEONE NEEDS TO TAKE RESPONSIBILITY FOR THIS.

I purchased sneakers on 12/21 from Flight Club to get them by their guaranteed delivery time for Christmas as the site has in bold on the top by 12/23. I had already placed an order with another company that morning in the hopes that we would get one of them in time. We did not really care so much about how much they cost, but getting them here in time for Christmas. When I tried to get a hold of someone it directed me to the FAQ. It was in this area that it states that none of the timelines apply during the holiday. It should not offer fast track for an extra $25 if not guaranteed but that was not the issue. I didn't receive an email confirmation all evening. Every time I would check the site for a few minutes following the purchase it would say that it was in processing. I was concerned and wanted to cancel the order. A phone number is not listed so I emailed them immediately and asked if they could cancel the order. Nobody responded and I continue to check the status without any update and continued to email them. The sneaker showed up on the expected date. The site asks you if you are ok with sneakers that have scuffs for a reduced price. I didn't pay for that and there was a scuff. There was no documentation within the box. All I have are the sneakers with the Flight Club tag attached in the original Nike box. My daughter tried one shoe on and they did not fit. There was no disclaimer that you could not return anything to them. Upon more research on their site, it says they will only fix fulfillment errors. I don't know what this means but the shoes are not perfect as claimed. I have emailed them several times and I still have not received any response. We would like to get the sneakers in her size and without a scuffs. The sneakers were a little under $400 and only one shoe was tried on. Her normal size did not fit which was also unusual but every sneaker is different so I understand that could happen. Thank you for your time.

In March, I placed an order on Flight Club's website for a pair of sneakers. Flight Club charged my credit card, and I opted for the 7-9 days shipping. The sneakers shipped on March 29th from overseas, which was unexpected. They arrived in the destination country on March 30th but then stalled. I contacted the courier on April 2nd, and they mentioned the sneakers were in customs, promising an investigation. After no movement, I reached out to Flight Club support on April 3rd as it had been 11 days since my order. A representative responded on April 5th, explaining that delays can occur and that the courier was experiencing issues but would deliver soon. Updates only occurred on March 29th and 30th. After further unsuccessful contact with the courier, I found my order was canceled by Flight Club without notification. I am now seeking an immediate refund due to their lack of professionalism.

On November 19, I purchased a pair of *** women's sneakers called the "pastel reveal" through a shoe company called GOAT, which I later found out is the same company as Flight Club/they use the same warehouse. The order number is XXXXXXXXX. I used a *** gift card to do so. The cost was $175. On November 30, I received a pair of red boys sneakers, not the women's shoes I'd ordered. I have pictures of these shoes. I contacted GOAT and they asked me to return the sneakers. I did. I didn't think much of it because at the time, I had no idea GOAT and Flight Club operated together. Then I got an email from Flight Club saying I'd be refunded. That struck me as odd since (still not knowing the companies were connected) I hadn't cancel my Nike women's pastel reveal order. Then began a long back and forth emailing with Flight Club support. I have all of the emails. Getting them to understand the issue was difficult. I only wanted them to send me the shoes that I ordered. I didn't want a refund. After several more emails to clarify, I was told that they could only refund the money. I got an email saying the money was returned to the card that I used. I had used a *** gift card, and no longer have it. So I told them that wouldn't work. I asked again to just send me the shoes I had originally ordered. But no, I was asked to make a Flight Club account and they'd give me credit toward my next order. I created it on December 16th. I didn't hear back from them, so I tried to contact them a few times. I didn't hear back until December 30th. He said the account was credited. Just this morning, I went to order the shoes again and use the credit they gave to me. However, those exact shoes now cost $403. I paid $175 on November 19th. I know their shoe prices change sometimes depending on the market, but that much of a difference is absolutely ridiculous. I'd like to pay the amount I originally paid for the exact shoes that I ordered. If you'd like the emails, let me know.

After making several attempts to contact flight club, I've been left with no choice. I've been someone who has been consigning with them for years now and somehow, the customer service, as it seems is the case with most people on here, is abysmal. I requested to have 2 shoes returned to me from consignment, which I had to pay $12/per pair for and after 2 weeks, they haven't responded, nor have I been given any updates about status of this. To make matters even more pleasant, I had a recent pair of shoes returned to me from them and they box came back looking disheveled, which is particularly odd given they'll flag my boxes if they have a crease in to the top, but somehow, the box I dropped off in perfect condition was returned in poor condition. You'd think that before putting them in the box to ship back to me, they'd contact and inform me that the box was returned looking like it was tossed around. However, they decided to ship the box back, somehow hoping I'd be as absentminded as the person who packed it and "not notice it." I also found out that shoes that aren't within "competitive pricing" are sent to a warehouse to sit, which doesn't help the chances of them ever getting sold and from the looks of it, the warehouse isn't the most upkept place. I'd like my shoes back and quite frankly, if this is the way they're going to continue doing business, I'd like to talk about the potential of getting all my shoes returned back to me. It doesn't make sense for my shoes to sit in a warehouse without the potential of being sold, if that's what they're there for in the first place. I'd like a resolution and my two pairs of shoes that are currently "pending retrieval" to be found and if the box is in questionable condition, as the previous one was, I'd like to be informed, that way I'm not writing back to a customer service department inept to provide customer service. You would think after so much time and many shoes later, they'd have some loyalty, but I guess not.

I ordered some shoes called Air jordan retro 1 patent breds in size 10 from this business called flight club . The estimated time frame for the order I paid for that charged me so high for shipping to RECEIVE in a certain time frame has not arrived . This is called FALSE *** TO MY KNOWLEDGE . I ordered from this place to receive the item in a timely manner for a disabled family member of mine for his birthday so I ordered in advance to make sure NOT TO HAVE THIS PROBLEMS . I been reaching out the business non stop since last week via email! They offer me a 15 dollar store credit and don't answer any of my concerns about me complaining about where is the product. The item is coming internationally and I never agreed to wait that long ? I was promised 7-10 business days . I don't find this fair at all that this business is manipulating me like this . I know the law and I need help from the Complaintsboard.com. RESPECTFULLY. I been talking to a employee named *** on email from flight club and it's been horrible with her not caring at all about my problem. You pay a higher amount of money to receive a item or product of some kind and time comes by and nothing ? Why offer a service is shipping that can not be provided? Please put your feet in my shoes and look at it from the *** and perspective I have stated it in . This is ILLEGAL WHAT IS *** I have documented all emails as a proof of evidence for my end . There is NO HE SAID SHE SAID I HAVE PROOF VIA EMAIL . I state in all EMAILS EVERYTHING IS BEING DOCUMENTED. I would like a refund because at this point I have no need for this anymore ! AGAIN YOU *** SOMETHING FOR A GIFT FOR SOMEONE A ITEM THAT IS USELESS TO YOU ,The time comes when you are waiting on the item / gift that you got for someone else and it's not there . You paid all this EXTRA US CURRENCY DOLLARS TO MAKE SURE YOU RECEIVE IT IN A TIMING MATTER BUT YOU DONT .ORDER STATES IN *** . *** never *** FEDEX : *** ORDER #

I made a order earlier this march .ORDER NUMBER It took about a whole month for the order to come . False advertisement, the transaction stated 7-10 business days . So after that time frame that I was promised to past I emailed this company trying to cancel the order and spoke to a employee VIA EMAIL LIZZ . I filed a Complaintsboard.com COMPLAINT Complaintsboard.com Complaint Case# XXXXXXX. So the item arrived today and is completely damaged, destroyed box . Loose stitches on the item . Again no where on the website states that I may be facing these possible problems when ordering . No where on the website states the item is damaged . Please put a stop to this illegal activity. This business refuses to help me . I have contacted them 10 times via email . So it's ok for a business to advertise a product and send someone a item that is opposite of what they are advertising? This is LEGAL BUSINESS... item coming internationally no fragile stickers. This packaged was handled very aggressively and the company doesn't want to help me making me suffer and suffer . Let's come to a agreement and solve this respectfully. Why does this have to lead to court ? Why ? I'm providing you evidence to my statements. I haven't done anything wrong to deserve this ... please this isn't fair to me . I wanted a new shoe . I wanted a not damaged box . Item I purchased stated NEW . MEANING OF NEW SEAECHING UP IN THE DICTIONARY STATES UNMARKABLE FLAWLESS CONDITION. No DAMAGES.. YOU SENT ME THE OPPOSITE. Below I have provided some pictures of the poor packaging and item errors . PLEASE SROP THE FRAUD ACTIVITY WITH THIS COMPANY... IMAGINE HOW MANY OTHERS DEAL WITH THIS PROBLEMS. I TRUSTED THIS COMPANY WITH MY HARD EARNED MONEY AND THEY COMMITTED FRAUD ,FALSE ADVERTISING . There response is im working with your bank ! But my bank has yet to hear anything back they have stated to me . So stop the *** please im human being . I have documented all messages and emails for legal purposes . This isn't fair .Order#XXXXXXXXX