I ordered a control panel for my dishwasher. I received emails saying it had been dispatched within a few hours. I never received the goods. I contacted Mr Appliance and received a reply from Ashley and said the goods had been sent. After a few days, I asked for a refund . Ashley replied, saying my credit card will be reimbursed and to keep the goods if I receive them. To date no goods and no refund.
The complaint has been investigated and resolved to the customer’s satisfaction.