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WB21 Customer Service Phone, Email, Contacts

WB21
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www.wb21.com
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WB21 complaints 3

ComplaintsBoard
J
3:52 pm EST

WB21 international money transfers is a scam, my money is lost!

I'm one of those scammed by WB21, 60 days ago I transferred money from my WB21 USD account to another account of mine in another country. The money does not appear either in the WB21 origin account or in the destination account. I have filed claims in MAS (Monetary Authority of Singapore) and in the Singapore police, but both have told me that they have no competence to resolve this issue. I can't believe my money is lost. I'm totally sad and disappointed!

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ComplaintsBoard
Y
3:06 pm EDT

WB21 unethical behaviours:money stolen and account deactivated thereafter

I recently transferred a sum of $4070 from WB21 to Xapo. I contacted WB21 to effect transaction and provide proof thereof to me as a client after wards.
I have huge problem with WB21, the money was held more than 2 months and counting without any substantial proof of payment requested by beneficiary bank. The beneficiary was in this case Xapo. My attempts to ask from support what is the problem, answer from support was - "your transaction was approved", but no acceptable proof transaction was provided to final destination! I still haven't received a SWIFT or MT103 confirmation of transaction that is REQUIRED by all banks according to international convention despite call center claims to the contrary.
I find this lengthy delay, unacceptable and unwarranted. It has caused me undue financial loss for the last 8months.
I have noted mounting complaints online with similar issues and would advise users to transact with caution.

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Update by Yokaana Kigozi
Aug 09, 2018 3:07 pm EDT

After going public. WB21 has resorted to not answering my email queries even after being referred to legal services (sic)...who have the worst customer service ever. I was issued an email ultimatum to transfer all my money out of WB21 within 5 biz days in early April. Today my money is not transferred in addition to outstanding sum.
My question is this? On What basis is WB21 using to hold on to MY MONEY for 3 months without accountability or any sort of explanation?
If this is not daylight robbery, what is it ?How should I describe such thieving behavior and action of a bank with reputation that's not "tarnished"? If WB21 had nothing to hide, why would it go to great lengths to sanitize it's image online yet the best thing to do is accept and take responsibility?
Taking responsibility means ensuring my complaints are addressed and my money returned to me so that I can refer more clients. Internet is about satisfied clients who vouch for your reputation! YOU CANNOT BUY THAT, EVER!

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J
8:18 am EDT

WB21 money transfer

WB21 is a fintech that promises to make you life easier on the field of money transferirng!
The issue is: you can easily fund your account on many differente currencies but once you need transfer your money for someone, let´s say a familiy member or a vendor, you nightmare will begin and your money is lost.
This is what happened to me. Sinde 8/28 I have made a outgoing wire transfer and the vender didnt receive. The customer service is terrible they dont solve your problem. They try to get some time and insist your money is safe. A complete nightmare and scam. Of course some of the transfer must go trhough in order to attract the not advised.
But that´s not what happened with me! I wish they could give me my $2900 back!

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J
J
Juan F. Bolaños
, US
Dec 24, 2018 3:36 pm EST

I have been one of those scammed by WB21, 60 days ago I transferred money from my WB21 USD account to another account of mine in another country. The money does not appear either in the WB21 origin account or in the destination account. I have filed claims in MAS (Monetary Authority of Singapore) and in the Singapore police, but both have told me that they have no competence to resolve this issue. I can’t believe my money has been lost. I’m totally disappointed!

J
J
James675
, US
Aug 03, 2018 6:54 am EDT

Dear Sirs!

I have transferred 24.000 EURO from my account opened in WB21 in the name of my counterparty's account opened with FIO BANKA, A.S.

The transaction I.D. is [protected], date of payment is April 09, 2018. The exact time of payment is 10:19:36

However, my counterparty has not received the payment. FIO BANKA, A.S. has commented that it even has not seen this transaction.

I have been trying to contact WB21 since the moment of payment, but they refuse to answer my calls and E-Mails, thus I have not received any comment regarding the situation.

Therefore, please BE AWARE:

THE WB21 HAS NOT PERFORMED MY TRANSACTION, REFUSES TO RETURN MY MONEY AND DOES NOT PROVIDE ANY INFORMATION!

EVERYTHING SHOWS THAT THEY ARE FRAUDSTERS THAT HAVE STOLEN MY MONEY!

WB21, if you are reading this - return my money ASAP or I will be forced to complain to regulatory body!

Please contact me ASAP!

J
J
James_1980
, ZA
Feb 10, 2018 9:53 am EST

Same happened with me. $1000 missing now. All I get on a weekly basis is a copy paste standard reply, but NOTHING! happens. My vendor have received numerous of my payments from other methods. BEWARE OF WB21 = SCAM!

Is WB21 legit?

Our verdict: WB21's operations, reviewed by Complaints Board, reveal a mostly legit stature albeit not without reservations. This assessment encourages users to navigate WB21's offerings with a discerning eye, especially scrutinizing the fine print and any user feedback closely.

WB21 earns 63% level of Trustworthiness

Good Credibility Notice: WB21 rated around 63% by Complaints Board. Generally safe, but exercise caution in information sharing.

We found clear and detailed contact information for WB21. The company provides a physical address, phone number, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of WB21's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Wb21.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Wb21.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • Wb21.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The wb21.com may offer a niche product or service that is only of interest to a smaller audience.
  • WB21 protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • If you purchased a website from WB21 that is currently for sale, and you did not receive what you paid for, you may be a victim of a scam. To try and get your money back, you can try contacting the seller, filing a dispute with the payment platform, or reporting the seller to the relevant authorities.
  • We conducted a search on social media and found several negative reviews related to WB21. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.

Overview of WB21 complaint handling

WB21 reviews first appeared on Complaints Board on Oct 18, 2017. The latest review international money transfers is a scam, my money is lost! was posted on Dec 24, 2018. WB21 has an average consumer rating of 1 stars from 3 reviews. WB21 has resolved 0 complaints.
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  1. WB21 contacts

  2. WB21 phone numbers
    +65 62 484 658
    +65 62 484 658
    Click up if you have successfully reached WB21 by calling +65 62 484 658 phone number 1 1 users reported that they have successfully reached WB21 by calling +65 62 484 658 phone number Click up if you have UNsuccessfully reached WB21 by calling +65 62 484 658 phone number 0 0 users reported that they have UNsuccessfully reached WB21 by calling +65 62 484 658 phone number
  3. WB21 emails
  4. WB21 address
    80 Raffles Place, UOB Plaza 1, Singapore, 048624, Singapore
  5. WB21 social media
WB21 Category
WB21 is related to the Banks category.

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