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First Gulf Bank [FGB] Complaints & Reviews

First Gulf Bank [FGB] / delay in issuing loan clearance letter

Bharatvasi on Jan 16, 2019

I have a personal loan with earlier FGB bank and 2 Credit Cards with NBAD bank. I've made a buyout of the loan along with the Credit Cards by cheque issued by the other loan issuing bank on 18th December 2018 and requested for Clearance letter as it is crucial for the other bank to release...

First Gulf Bank [FGB] / mortgage service

Kaddybo on Jan 15, 2019

10 years into a mortgage paying 6.99 - 6.5% on a 3.4m aed loan. I asked for a review in dec 2018. Took them 1 mos to come back and say ok, 4.5% for 2 years, and then 5.75% for remainder of term, but monthly payments would remain the same for the term to prevent a balloon payment at end. I...

First Gulf Bank [FGB] / credit card unblocking request I got new job.

krishna gopal on Jan 15, 2019

I got a termination letter from our company November-2018. I called & inform the customer care on 14-11-2018 they said "we blocking the Credit card for temporary. I'm not received any sms or mail that my card been blocked. The month of November and December due amount I paid sincerely...

First Gulf Bank [FGB] / credit card

Mohsin chopra on Jan 12, 2019

Dear sir/ Madam, This is with reference to incoming call received to me from your collection department for the credit card Anual fees.. I m mechanical engineering by profession and working in one of the reputed company near Abu Dhabi. One of your representative came to my office for...

First Gulf Bank [FGB] / card block

Nipuni123 on Jan 10, 2019

I received an sms on 30th december that my card been blocked. I called more than 3 time (ref. Sr11324529) since then but no one is able to give a proper answer or unblock my card. This is really disappointing and really frustrating me to start a new year without any mont. I'm considering to open...

First Gulf Bank [FGB] / credit card

Sassyem on Jan 10, 2019

A sudden spike in my monthly charges on credit card morrnyhan double the minimum amount I pay. I cant afford to pay much into it I have tried contacting the bank with no answer and I will not be accepting any charges due to poor services fro the bank. I have also visited the branch in motor...

First Gulf Bank [FGB] / savings account

Vijendra Sharma on Jan 10, 2019

I am an ex fab employee, when I joined fab they asked me to open a savings account but as I had a existing account with enbd, so I requested them to transfer my salary in my existing account however they said it's mandatory to get new account with us. When I left the organisation they...

First Gulf Bank [FGB] / credit card

Faisal MohammedVM on Jan 9, 2019

I have made a payment to my credit card on Dec 7th, two days prior to the payment date, through FAB deposit machine at their Sharjah, Al qassimia branch. Till date the amount is not credited, and to my surprise I was charged with Finance charges and late payment fee on the following...

First Gulf Bank [FGB] / clearance letter not yet released 36 days exactly

scarlet22 on Jan 8, 2019

Dear FAB, This with regards of my clearance letter, exactly 36 days since I pay all my liability in your bank until now I don't received any clearance letter. I keep on calling to follow up about the request but still your telling me that it's under process. I raise already a complain in your...

First Gulf Bank [FGB], / not answering the phone banking call even after 17 minutes

Tee Yem on Jan 8, 2019

Hi, I tried to contacting your phone banking for 17 minutes ( kindly see the screen shot of the image attached here along) and no on is answering the calls. We don't have time to listen the recorded voice clips or your bank adverts. Calling to 600525500 is free ? If not, will you refund the...

First Gulf Bank [FGB] / credit card

mani marwah on Jan 8, 2019

Name : Mani Marwah Credit Card No : 5242000109935012 Credit card was sold to me 3 years back by the FGB Agent Mr. Amit Gopi with incorrect information. 1. Card was issued with a Wrong name and as a customer I refused to accept the card 2. Card with the correct name was never issued to me...

First Gulf Bank [FGB] / unfair charging

Anteneh on Jan 6, 2019

Hello there My name Anteneh Abebe, today I purchased on line but they charge me 8 times instead 1 time I request them to refund me but they told me its automatically I am charged please do the needful Dear Anteneh Abebe, This is an automatic e-mail to inform you that your recent SmartBuy...

First Gulf Bank [FGB] / credit card services

kpskvc69 on Jan 5, 2019

Dear Team, I unfortunately have a FGB Credit Card which I set a standing instruction to make payment of my Insurance Premium. The date in which the premium need to be deducted was 5th of Dec, and it didnt happen becoz of the system issues which bank has. Now on 11th of Dec 2018, I got a...

First Gulf Bank [FGB] / international transfer

Thenysia Krishna on Jan 5, 2019

Good Day I transferred AED 700 to my home country of South Africa LAST WEEK FRIDAY! The template I filled in was incorrect. I asked FAB to refund the money so I could repeat the transaction, and now a week later the funds are still not in my account. All my accounts back home are in...

First Gulf Bank [FGB] / claim of rewards points

Sidd Lira on Jan 4, 2019

Getting in touch with the call center is a nightmare, was kept on hold for almost 15 min on several occasions until i got fed up and disconnected, merging with banks is surely a disaster but convenience for customers must be a priority, even sent email but no reply. Visited the bank the...

First Gulf Bank [FGB] / credit card

GobinathGK on Jan 3, 2019

Dear sir Dear sir/madam This is gobinath abimannam my credit card no 5213 1401 2456 3012 I already got my liability certificate unfortunately it was expired before settlement by RAK Bank So I request to reissue my liability certificate on december 12 2018 Now more than 20 days I did not...

First Gulf Bank [FGB] / credit card - payment not credited in account (worst bank in uae)

rakesh agrawal on Jan 2, 2019

On December 6th 5 :8Pm I deposited AED 5500 in the ATM in Healthcare City Branch . But for some reason note got stuck in slot and rejected by ATM. However I was able to remove only AED 3500 while AED 2000 ( 2 Nos of AED 1000 each ) remain in slot and I was not able to remove. Somehow I manage...

First Gulf Bank [FGB] / credit card wrongly charged late payment fee and finance charges

Aboobacker TM on Jan 2, 2019

I have made payment on 5th december 2018 (which is my payment due date) an amount of 10, 025 through emirates nbd bank online payment, and I have received successful transfer advice from emirates nbd bank via email and sms. But the amount got credited to my fgb credit card on 10/12/2018...

First Gulf Bank [FGB] / credit card payment

Dawnthm on Jan 2, 2019

My bame is Dawn Thomas and I have payed the amount for my credit card November statement on December 1 itself. Then I came to know that FAB / FGB hasnt received it yet and I made two compalints with numbers SR11305689 and SR11320248 . I sent 5 emails in total with SWIFT code from the bank...

First Gulf Bank [FGB] / liability letter request

Yash Makar on Jan 2, 2019

I would like to highlight an issue I am currently facing with your bank. I had requested for a liability letter on 26/12/2018 and on following up today 02/01/2019 I was told by your bank representative that the request for letter has still not been submitted. This is really ridiculou...