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First Gulf Bank [FGB] Complaints & Reviews

First Gulf Bank [FGB] / credit card clearance

Mustak mozo on Mar 20, 2019

I requested credit clearance letter on 22/11/2018. As per them letter can be requested after 45 days of card closure. So. Request made again on 12/01/2019. Sr11373548 no response 24/01/2019 sr 11431723 no response (approved but not issuing) even after multiple calls not issuing the letter to...

First Gulf Bank [FGB] / delay in clearance letter

junty on Mar 18, 2019

I am very much disappointed by the very slow process of obtaining a clearance letter from FAB. I have applied for a liability letter from Bur Dubai Branch which takes them 15 working days to process. Ironically, the letter is only valid for 7 days. The validity it seems is longer than the...

First Gulf Bank [FGB] / credit card

[email protected] on Mar 17, 2019

My credit card number is 5213 1401 1559 3010 and I already placed a request to close my credit card on view of me leaving the country (Visa cancel present employer) As discussed with customer service over phone, they asked me to pay AED: 505 for closure. So I paid the same too but when I...

First Gulf Bank [FGB] / no time frame from manager for mobile number update

Tabrez Sayed0507 on Mar 11, 2019

Would like to share my Gloomy experience with FAB bank Umm al Quwain Branch. i went almost 3 weeks ago and met one C.S, he gave one form to fill and asked for emirates ID, after which he said within 48 hours it will be updated. I went Today again to do follow up, it was advice by some...

First Gulf Bank [FGB] / accelerator account problem

Khalid Shaik on Mar 9, 2019

My credit card is activated with an Accelerator account that is deducting AED 250 every month in the name of Annual membership fee. I want to close this account. When I visited the branch customer service informed me that I cannot close this account unless I close my credit card. Why i...

First Gulf Bank [FGB] / credit card closure

Faisal1974 on Mar 7, 2019

Dear FGB team, I am using your services for a long time and only had a bad experience with NBAD where I closed my credit card after receiving the assurance that my overall rating with Etihad Bureau will not be effected. Even at the time of closing my credit card, I offered your collection...

First Gulf Bank [FGB] / credit card

Timobaba on Mar 4, 2019

Dear Team, I need my clearance certificate or letter on the card number - 4622 0900 1548 9017. This card was closed since 9th December 2018 but no clearance is given to me. The card is showing blocked but it has been paid and closed. Kindly update all records concerned with this card. I am...

First Gulf Bank [FGB] / debit interest charges

Umidjon on Mar 2, 2019

Since december my account is being charged 175 aed for debit interest however there's no any minimum amount on my account because I work in hospitality. I have this account since 2017 february but never been charged before, I have contacted several times with customer service and branche...

First Gulf Bank / credit card

Joyld on Feb 26, 2019

I had an FGB credit card when I was in Dubai in 2009 unfortunately I had to go back home in the Philippines for family concerns... after 10 years now, there is a collection agency called me and even harassing our HR and officemates calling them to let me pay them asking for almost triple...

First Gulf Bank [FGB] / accounts & credit cards

Sharad Kourani on Feb 5, 2019

Dear All, My complaints are various, these are as follows & none of them resolved. 1.Bank dishounured my rental cheque despite being funds in the account & bank charged cheque reversal fees. Post investigation i was promised reversal charges will be credited back in the account in a week...

First Gulf Bank [FGB] / liability letter

Bindya on Jan 30, 2019

I had applied for liability letter on 16th january and I answere the call of mrs savitri from retention department that I dont need any offer I need my liabilty letter but when I call the customer care service they told me its approved from retention department and forwrd to branch, when I...

First Gulf Bank [FGB] / amin tayseer - harsh staff

Chuchie on Jan 29, 2019

Dear Sir/Madam, I would like to complain you staff Amin Tayseer for being so harsh. He called many times and asked to pay the amount 1200. I had explained to him that I am still waiting for my salary and I will pay for it. I also explained to him that I am paying my credit card continously and...

First Gulf Bank [FGB] / account-online transfer

Vineetha Medtraemirates on Jan 25, 2019

We Medtra General Trading LLC from our First Abudhabi Bank account AE130351031321977546013 made one bank transfer and beneficiary didn't receive the transfer yet and we are not receiving any answer from bank representatives even after a plenty of follow up. ticket number -#AM2015133834#...

First Gulf Bank [FGB] / disturbing me too much

Olha on Jan 24, 2019

Hello, One year ago I buy sim cart in airport of Dubai, and after time I'm getting calls from 1 Abudhabi bank, they call and sey I'm Mister Balanagapi and I have to pay money on credit cart, but first of all I'm another person and I dont have any credit cart in this bank so I'm tired of...

First Gulf Bank [FGB] / delay in issuing loan clearance letter

Bharatvasi on Jan 16, 2019

I have a personal loan with earlier FGB bank and 2 Credit Cards with NBAD bank. I've made a buyout of the loan along with the Credit Cards by cheque issued by the other loan issuing bank on 18th December 2018 and requested for Clearance letter as it is crucial for the other bank to release...

First Gulf Bank [FGB] / mortgage service

Kaddybo on Jan 15, 2019

10 years into a mortgage paying 6.99 - 6.5% on a 3.4m aed loan. I asked for a review in dec 2018. Took them 1 mos to come back and say ok, 4.5% for 2 years, and then 5.75% for remainder of term, but monthly payments would remain the same for the term to prevent a balloon payment at end. I...

First Gulf Bank [FGB] / credit card unblocking request I got new job.

krishna gopal on Jan 15, 2019

I got a termination letter from our company November-2018. I called & inform the customer care on 14-11-2018 they said "we blocking the Credit card for temporary. I'm not received any sms or mail that my card been blocked. The month of November and December due amount I paid sincerely...

First Gulf Bank [FGB] / credit card

Mohsin chopra on Jan 12, 2019

Dear sir/ Madam, This is with reference to incoming call received to me from your collection department for the credit card Anual fees.. I m mechanical engineering by profession and working in one of the reputed company near Abu Dhabi. One of your representative came to my office for...

First Gulf Bank [FGB] / card block

Nipuni123 on Jan 10, 2019

I received an sms on 30th december that my card been blocked. I called more than 3 time (ref. Sr11324529) since then but no one is able to give a proper answer or unblock my card. This is really disappointing and really frustrating me to start a new year without any mont. I'm considering to open...

First Gulf Bank [FGB] / credit card

Sassyem on Jan 10, 2019

A sudden spike in my monthly charges on credit card morrnyhan double the minimum amount I pay. I cant afford to pay much into it I have tried contacting the bank with no answer and I will not be accepting any charges due to poor services fro the bank. I have also visited the branch in motor...