First Data reviews and complaints 1
View all 164 complaintsFirst Data - holding funds at will
I have been accepting credit cards through FDMS a.k.a. the Link Point gateway on my websites sine January 2010. In nearly 10 months of operation, I have had 0- absolutely NO charge backs.
A few days ago, I had a good business day, taking in nearly $1, 400 through the account.
5 days later, I realize these funds have not made it to my business bank account and have simply "disappeared".
After calling First Data and being transferred several times, I was told to submit my Driver's License, Business License and customer phone number, address and phone number for 10 invoices.
I was then asked why my mailing address was in one state and my bank account in another. What does it matter to them? My father died and I moved to look after my mother. What a bunch of crooks.
Currently they are holding over $1600 of our money
Should I even respond to these [censored] bags? I already applied for a new merchant account through another provider. They say they are going to keep my money for six months if I do not provide this information. But they also say there is no guarantee of the outcome.
I am an honest business person and I suppose I have to spend all day gathering this information
The complaint has been investigated and resolved to the customer’s satisfaction.
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