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First Data
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First Data
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153 complaints
66 resolved 87 unresolved
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R
5:23 pm
Verified customer This complaint was posted by a verified customer. Learn more

First Data - Lease agreement

I’m wanting to cancel my account. You keep avoiding my email and calls are none existent. I’ve tried several times to call and talk to someone. You keep charging my account. I’m a single father who’s business went under. My mother was diagnosed with cancer . The money is gone and you are taking everything I earn. Please stop and have someone reach out to me asap !

Desired outcome: Close lease, refund, 1.2 million dollar resolution for fraudulent services, misleading advertising, emotional damage as well as financial hardship!

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In 2019, when First Data first contacted me to join their merchant services, they made it sound like it was the greatest thing since sliced bread. They did not truly explain how this all worked. As a new business owner, I did not know any better and would not know any better until I got swooned into ELAVON merchant services. Elavon convinced me to switch...

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A
5:48 am
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First Data - Credit Card Processor

We are writing a review for people to stay away from this company. They are holding on to 8,265.00 of our monies for hard work that we have done. We are a small auto body shop in Dallas TX, Small business owners cannot have funds withheld for long periods as it makes it hard for us to do business. This is how we survive, and this company is telling me they won't even refund the customers back the monies, and that they will hold them. You cannot by law hold on the funds to customers.

Desired outcome: I am requesting that they release my funds asap.

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2 comments
R
May 01, 2022 11:36 am

Contact your bank , as I did. They we’re very well aware of this company. File a law suit as well.

R
May 01, 2022 11:36 am

Contact your bank , as I did. They we’re very well aware of this company. File a law suit as well.

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L
3:01 pm
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This review was chosen algorithmically as the most valued customer feedback.

My name is Lori Richardson Bird. I am co-owner and managing partner of Sturgis Rally Rentals, S-Corp On October 6, 2021 we signed up for a Clover Device. We signed a 48 month agreement with a monthly payment of $37.94. On December 6, 2021 someone called into First Data and changed our Bank and Accounts. This change was made via electronic...

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B
6:28 pm
Verified customer This complaint was posted by a verified customer. Learn more

First Data - first data billing practices

First Data is so crooked, they have to change their name to Firserv. When you terminate service with them because their terminal is not functional, they keep charging you and don't tell you about returning their broken terminal. They have made money from me for years before the break up and don't see me as a business partner. They rather take what they can and not worry if I do well.

Desired outcome: return my money for service not delivered to me.

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A
5:54 pm
Verified customer This complaint was posted by a verified customer. Learn more

First Data - Terminal the I never like as I call Richard Kern and I say I don’t want a lease I don’t want a contract and he say you not a a lease or contract

The problem with this product was since the first day and I told Richard take it back I don't want it and he say don't worry I'll bring you another one and I say not and after the I have a letter with a lease and he told me it was his mistake the I don't have to worry about and now i want to return the equipment and I can't because I have a lease I have to pay for and I'm not even using this machine I feel you have people telling you about something the is not even true because I never look for them he came to my store with lies and now he Hotmail me stuck with something I was never happy

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S
1:57 am

First Data - Scam from Mark Rim

I am already a clover user, and a guy name: Mark Rim come to my store, and telling me he can cancel my previous account, and transfer to a cheaper clover account. Because he works for first data in US. He told me he can lower my lease from 70 to 30. And my rate he said is very high. My previous account machine is leased, and he said he will cancel and let me signed a paper and returned the machine... But I found my bank account is still charging by first data. He tried to let me sign another clover account. His name is Mark Rim, phone number 6477944689.
He lies about his title. He said he works for first data US as an internal employee. I also attached the letter he sent to me to sign to cancel my previous lease account. He prepared everything and just ask me to sign. He promised he can cancel and transfer the account under his name! But he lies. I have still been charged for both account.

Desired outcome: These kind of sales should not be here anymore to sell clover. He tried to lie my couple friends as well, to cancel the previous account. And transfer to him

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Update by Shere shou
Mar 16, 2021 2:05 am

He told me to help to get out my previous lease and sign a new one .But after I called, I have been told, there is no way to get out a lease, only possible way is transfer to someone else. This mark rim, pretend like a inside employee for first data but turns out a scam.

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F
4:03 pm
Verified customer This complaint was posted by a verified customer. Learn more

First Data - Leasing credit card machine that my corporation never leased

Fraud. Never leased any credit card machine. Receiving bills continuously. Alerted the 3 National Credit Card companies and put a credit freeze and fraud alert on my accounts.
Call and if doesn't disconnect, on hold >42 minutes and then no one.

Guess I need to contact the FTC (Federal Trade Commission).

PS. The cc is on the second address is a "Virtual Address" when I looked up the address.

Desired outcome: Cease seeing and receiving the false bills.

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I
8:03 pm
Verified customer This complaint was posted by a verified customer. Learn more

First Data - Alquiler de equipo y los costos que continúan cobrando

Por favor soy de Puerto Rico, y español es mi primer idioma, me gustaría que alguien que entienda español me pueda ayuda con esta horrible situación de esta compañía. al día de hoy continúa dañando nuestro crédito, exigiendo un pago que no es correcto, que bajo engaño y fraude quieren continuar cobrando dinero. Esta es una situación difícil, por favor solicito ayuda, teen, os que terminar con una compañía que sólo lo que hace es trabajar bajo engaño, mentira, no les importa los clientes, no les importa el servicio, solo piensan en enriquecerse, esto es lo más triste.
Por favor mi correo electrónico es [email protected]
Agradeceré me ayuden, por favor, HELP, Help, Help

Gracias y que estén bien!

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11:16 am

First Data - Canceled merchant services

I was told when signing with this company that I could cancel services within the first 30 days if I was not satisfied. I did so and returned their equipment that was not compatible with my merchant software within the first 5 days of signing. They continuously gave me the runaround, but said that they canceled my services with no problems. Here I am, 3 years later, still being harassed by them for money, they refused to stop taking money from my checking account and I am now broke and out of business and they want to threaten me! They call every single day, starting at 8 am on the dot. I receive collection letters in the mail every week and I am tired!

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M
10:02 pm
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Hello, I am complaining about the disrespectful customer service that I received from one of your service representatives. The call took place on July 10, 2020 at 10:49am . The representative was a male. he was very rude and disrespectful. He didnt want to hear anything I had to say. I told him i was calling to pay a bill that was mailed to me in the...

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K
3:39 pm
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This review was chosen algorithmically as the most valued customer feedback.

My small motel business uses First Data as the processing bank for our credit card sales. On February 29, 2020, First Data suddenly closed our merchant account without notice and kept our business income in the amount of $3, 839.03 from our credit card sales. I only found out about the funds held by First Data after going to the web and downloading a...

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K
2:09 pm
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I wanna start of by saying that I do not recommend first data or fiserv to any small business or anyone as a matter of fact! The worst structured payment processing company in the world. They are completely incompetent unstructured group of individuals working for them. They have so many départements that never call back. I am talking about risk department...

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D
4:43 pm
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This review was chosen algorithmically as the most valued customer feedback.

My company has gone out of business. We closed out checking account. On April 8, 2019, I sent a letter to my sales rep for First Data Merchant Services, Jaime Vinette, and asked for instructions to pay off the account and return the equipment. I did not received a response...from anyone. Today, May 6, 2019, I called First Data's customer service line...

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7:21 pm
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A representative from First Data Global Leasing said I would need to upgrade my existing equipment, which was not under a contract, to a new piece of equipment called a Clover Mini, so that I could verify the funds of checks, which I receive from customers overseas. I was told that I could do that with the device, using the Telecheck App by simply taking a...

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L
6:56 pm
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

I leased the equipment for my salon with a two year contract. Now after two years my business went bad and I closed it down. Called them up and explain why I returned the equipment and asked them to stop charging me. They said I signed for a 4 year lease not 2. I felt like there are some shady business going on between the sale man and the guy representing...

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O
3:57 pm
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This review was chosen algorithmically as the most valued customer feedback.

Do not use this company and if you do, change to another. We have experienced everything mentioned by other complaints. We processed for only 7 days. A total of $55k. Shana bullard at fdms called us to verify charges and ask us to provide invoices to support charges. We did. Then fdms disappeared on us. They began hitting our bank account with their fee...

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B
8:28 pm
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I was called by a company promising big processing fee savings and then they tell me no equipment fees and then I agree to it and they sent me a contract to sign and it was my fault they told me to sign and send right back I did and then I get a big saying $159 a month fee and I hadn't even swathed companies yet. So I called them and tried to get out of it...

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N
2:43 pm
Verified customer This complaint was posted by a verified customer. Learn more

First Data - terminal lease

We have been screwed by Bank of America in signing a 4 year lease agreement/contract for a terminal which we haven't used for the past 2 years. We have called in to Bank of America Merchant Services for assistance and they referred us to First Data who own the Equipment. Have called them several times to see how we can cancel and return the terminal. They keep telling us that we have to pay for the balance of the time on the lease times $51.58 monthly. Right now we are told we have another 19 months left to pay on it which brings it to a total of $941.39. I don't understand why we should be paying for something we are not using. I spoke with a rep at First Data and she told me that she doesn't know whether we are using the terminal or not. I told her come on, you should know coz there's no transactions made on that terminal or on our account. We had cancelled our merchant account over a year ago. Bank of America keeps charging us $51.58 each month for it even though we have not made one transaction for the past 2 years. Can someone assist how to resolve this problem and help us.

Thank you
Jenny

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B
3:15 pm
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I got an invoice to my business from First Data Merchant Services. The address is 14141 SW Freeway, Sugar Land, TX 77478. Phone number 800-833-9049. I have not done any business with them that I know of. Anyway, the bill is almost $200. I talked with my bank who handles my merchant account - and get this - First Data is a known merchant data processing...

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