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First Data Customer Care Service

First Data Corporation

5565 Glenridge Connector NE, Suite 2000
United States - 30342

Customer Support Phone Numbers

1 800 735 3362 0 2
+1 404 890 2000 0 0
+1 866 382 8643(Merchant Sales Inquiries) 0 0
+1 877 257 2094(First Data Global Leasing) 0 0

First Data Complaints & Reviews

First Data Global Leasing / Unethical behavior

Dana Massa on Apr 17, 2017
They contacted us saying that they could save us money on our credit card transactions. We signed up and they sent us 2 FD130 duo terminals and 3 FD35HW pen pads. I contacted Dakota Hulsey-Equipment Training Coordinator with Merchant Solution Center at 971-339-3083 to let him know that...

First Data Merchant Services / Rate hikes, and extra monthly fees. Overage charges - in general.

TracyNN on Mar 7, 2017
Located in Miami, Fl. Customer from 11/13 - 3/17. Request a refund. Contracted through Citi Merchant Services. It looks as though I have been charged incorrectly for "Transarmor Solution Monthly" and also "PCI non compliance" every month since I started working with them. Sometimes the...

First Data / Dejavoo credit card terminal

Dollarbill00 on Jan 18, 2017
Switched to Securus for credit card processing. Salesman promised it would save us money. Then found out we had signed a 4 year lease on the terminal for $100.00 per month ($4, 800). You can purchase the same terminal online for under $200.00. Then find out we have to purchase insurance on...

First Data / Merchant account

BlakeN on Jan 9, 2017
All their customer people know how to say is i'm sorry, I apologize, i'm sorry. But, they can't solve any of your problems. Some of the sorriest people i've ever talked to. If you need a merchant account to accept credit cards for your business - do not use first data. They are such crook...

First Data / Ripping me off, misleading contracts, over the top monthly fees

Framer on Nov 2, 2016
I was tricked into a "must lease the new chip reader or I will be fined $30/month." Being a very small business, I agreed to change out my regular swipe reader for the new chip reader. I am being charged more money for this reader AND they automaticall renewed my lease for another 48...

First Data Merchant Services / Customer service

w22 on Nov 1, 2016
I've been (trying to) work with First data for about a month now since my acquiring bank decided to switch to First Data as their merchant services platform. Customer service is abysmal. I just got off the phone after 30 minutes just trying to get them to change my e-mail because what they...

First Data Global Leasing / Credit card processing terminal

Nifa on Oct 5, 2016
If someone can provide information on how to join the lawsuit for this company so i can cancel my lease and return their equipment which I have never used since i signed these docs at our local Bank of America. Now when we contact the Bank they tell us to call First Data. First Data tell...

First Data / First data global leasing

Bill Serencsa on Aug 25, 2016
Attempted contact with First Data Global Leasing (to terminate the equipment lease & return the POS unit) on January 5th, 2016, the same day that I successfully cancelled the data processing service with CPN USA. Between the January 5th and 11th, I called seven (7) times, waiting on hold...

First Data Global Leasing / Credit Card Point of Sale Machine Lease

Reviewer35255 on Jan 30, 2016
When I signed the 48 month lease for the credit card machine, I was told - and it was written on the Lease Agreement - that the charge would be $6.64 per month. They charged me $214.00 per month. It's now been 51 months and they are still withdrawing money from my account. I literally had...

First Data Global Leasing / Unethical customer service practices regarding a lease termination

Shelley Yanak on Jan 25, 2016
I was roped into a lease of a piece of equipment to take credit card payments on my iPhone. What I really needed was a way to do this on the internet. I was uneducated, so the salesman really had me over a barrel. I signed, received the equipment as well as the ability to use my computer...

First Data / Unethical behaviour

Marina184 on Jan 19, 2016
We get a visit from a SR in our office, offering no contract, best rates, etc, but then the fees was not as we spoke. We continue using the system anyway, en 3 months the credit card machine was broken, someone came to office ( a technician), replace the machine and It made me sign what...

First Data / Leasing service

Yanlinlin on Jan 15, 2016
I have lease with first data for 48 month, still have 2 more month the lease will be end. Unfortunately, the machine was not working at all at last week.I was told I still have to use the lease machine which is not working at all!!! Any join lawsuit please account me at lin00082000@yahoo.com

First Data / Lied about Lease Term.

Trina109 on Jan 14, 2016
First Data, Through BOA, had Roberto Lopez sell us a terminal. He told us that we would have to lease the wireless terminal for 12 months, and then thereafter, we would own the terminal outright and would only have wireless hosting fees. Every month, and we are well beyond 12 months, First...

First Data Global Leasing / Credit card machine lease

salon spectrum on Jan 13, 2016
I signed up with this company approx. 3 months ago. Ever since they have been deduction double to triple the agreed upon amount of the lease. When trying to call you are on hold forever and cannot get an answer. There are many complaints all over the web. If you are approached by thi...

First Data / Worst customer service on the planet.

Reviewer44450 on Oct 5, 2015
I set up with First Data when I opened my business April 2014, after checking my statements the supposed 2% processing fee works out to about 4.5% after all the other bulls...t fees that nickel and dime you to death. Then the constant calls from them to try to get you to buy there chip...

First Data / Bad Company

PCsquared on Jul 8, 2015
They have the trickiest program going right down to returning your terminal when you are forced to update, which I thought should be covered in the $100 plus maintenance they charge me every year. First time I returned a terminal because of high rates and hidden costs and switched to PNC...

First Data Global Leasing, Securus / misrepresentation

Saet on Jul 5, 2015
12/5/2015 I met with Christina Matamoros of Securus re. merchant services for credit card processing for my small business. She promised very low rates and was surprised when I did not want to immediately sign with her company. I was explicit in why I did not want to sign without being...

First Data Global Leasing / Credit card terminal

Billy Slover on Jun 17, 2015
My salon leased a credit card terminal from First Data Global Leasing. One day we had to have our transmission lines in the salon upgraded. The new lines didn't work with the terminal from First Data Global leasing, so we had to get another terminal We told First Data Global Leasing...

First Data Global Leasing / Misrepresentation

Jimhoran on May 22, 2015
I am the owner of a small business told by Bank of America branch here in Key Largo when I opened a merchant account to speak with what I thought was a representative from BOA about credit card processing equipment. Was told the equipment would be returnable with $250 cancellation fee, not...

First Data / You name it they did it. Falsified contract

Unhappy with First Data on Mar 12, 2015
First of all, I would like to say, this company is the biggest joke I have ever had the total displeasure of dealing with. They need to have their business license revoked and taken to court for breach of contract. The insanity of leasing a 250.00 peace of equipment (which most credit card...

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