The complaint has been investigated and
resolved to the customer's satisfactionResolved First Data Merchant Services — deceptive business practices
resolved to the customer's satisfaction
We have been accepting credit card payments through several different processors and because of good rates promised we switched to merchant warehouse and merchant one for some of our business stores. Both merchant warehouse and merchant one clear through a company called "merchant services" with a PO Box 5009 Hagerstown, MD [protected] address. We did some more investigation and discovered that the company is First Data Merchant Services. Be aware that it is true that this company will freeze your account and hold funds without notification if there is a chargeback. Now chargebacks do happen from time to time because of several different reasons but that does not mean that the processors should freeze your funds from other incoming sales. We have never experienced this with other large banks such as chase or bank of america. Their security department is very poor at returning phone calls and does not provide clear details. This company obviously does not practice complete disclosure. Also the most notable is there company is poor at sending correspondence and notification of chargebacks. We received a letter on Nov 21, 2009 for chargeback case that needed a reply on Nov 20, 2009. It is not understandable how that sort of oversight can happen at a credit card processing company since they are responsible for so many transactions. If you have encountered similar issues with your credit card company please contact your state's Attorney General and the FTC. A similar review can be found about Merchant Services here:
Please submit your complaint to the FTC. It is very important.