Firestone Complete Auto Care review: Wheel alignment, rude and racist front desk

The front desk person on the morning of 6/9/2023 around 7:45 am was by far the most disrespectful person I have encountered. I had an appointment to align the wheels for my car and wanted pickup to be sometime in the morning as well and had an appointment at 8 am which was taken 2 days earlier.

The front desk person said, "We have a lot of cars to service so I moved your pick-up time to the evening." I was asking him more questions as to why the pickup would be later and what to do next and he just starts yelling "Sir I have 60 cars to get due to Firestone specials and I cannot do your car in the morning, your pickup will only be in the evening." He was getting really rude and angry when we said we will talk to management about our appointment and Firestone headquarters and he threatened us that he will call the police on us if we record him.

I said that I will send specific details to management in an email and he goes "Yes, that was proper English, you go send that," so he was mocking my English. My daughter was with me the entire time and saw all of this happen and he said "Sir do not yell at me your teaching your daughter how to yell too." His tone was very defensive and not necessary, ruining everyone's time and morning. We would've understood what he was saying if he said it in a nicer tone or just not been so angry with us right off the bat. I genuinely do not know why someone would act this way so early in the morning or in general.

I will never recommend the 6828 Coit Road location to anyone due to racial remarks and rude front desk staff. I did not get his name because he never told us his name and kept on saying "Just get out of here have a good day." If anyone from management reads this please get back to me and I will provide more information.

But from now on, I will never be returning to 6828 Coit Rd, Plano, TX location. I would ZERO star if possible to this particular location.