Firestone Complete Auto Care review: oil change

I visited your Morrow, GA store for a regular oil change, passing the local store in Forest Park, GA because they always seem to break my lug nuts on my 2008 Sonata. I arrived at the store @ 8:03am and was told that there were two (2) oil changes ahead of me. I brought in a coupon that was sent to me since I have a account and asked that my tires be rotated. After waiting for over two (2) hours I was to told that they did not have the oil filter for my vehicle and to be patient it would arrive in about 20 minutes. When the oil filter arrived I asked if the technician could please finish and get me on the road. The manager said yes. Little did I know that the tires had not been rotated while I waited for the filter and I did not leave until 11:15am.
Over 3hrs I waited to get said oil change. Even with the coupon I paid $55.03
I complained but the attitudes were unconcerned and lethargic.
This oil change should be at no charge! I am requesting at the very least a coupon for my next one.
Rudy