Firestone Complete Auto Care review: had to get an lug nut off tire

I went to one of your locations last Saturday, to see if they could get a lug nut off my tire that was on to tight. The guy stated it would be a couple hours I really didn't have the time because I had to get my daughter. So I asked my sister to get my daughter while getting my tire looked at. Once the service was done. They pulled my vehicle around and I got in my vehicle and left. Not thinking I needed to check to make sure everything was right. I get to drive down the street (burton) and my hood come up. The scariest thing I had to deal with so I jump the scrub and put it down. I was so angry I called and told the manager. He asked was everything broken I said I don't know. He wanted me to bring my vehicle back so I couldn't the same day, the next day his assistant called and told me the store manger wouldn't be in. I could still bring it in. I think for my inconvenience they should of went the extra mile. Now I will think twice before bring my vehicle there again. Not a happy customer at all.