Firestone Complete Auto Care review: Failure to do work paid for

When I had an engine problem correctly identified by the onboard car computer, I went to the store to have that specific problem repaired. I declined their pitch to pay $100 extra to have them analyze it. When I went to pick up my car the problem wasn't fixed. They acted like it wasn't their problem. I paid $363 to get my car out of there. My car was fixed correctly at another gIarage a few days later. The Firestone store was rude and refused any kind of remedy. The regional mgr. did not reply to my complaint. 3060 Federal Hwy., Stuart, FL. Store 029416.