Fifth Third Bank / 53.com review: poor manager service

Me and my son have a joint savings account I'm his legal guardian so I have to make sure his finances are in order when I pulled up to the drive thru we waited about 3 minutes and then i pressed the button to get help. The manager asked me what would i like to do I stated my son would like to cash his check. She proceeded to looking at the check and then asked me where was my son I stated he sitting next to me he was in the passenger seat she stated she didnt see him. The manager asked my son how was he then he told her he was supposed to be paid yesterday but due to a check issue the company was dealing with he got his check late he was so happy to be cashing his check he worked hard for she comes back and tells my son he would have to either deposit his check and only get 100 for today or pay a fee to get his money or she can give him his check back I felt that she was smug about the info and tried to exclude me from the conversation even though I'm over his account we go inside and he ended up with no money and very upset I got her card and I am gonna make sure I get follow back for this issue