Fifth Third Bank / 53.com review: lyft charges

I had a dispute about Lyft charging my debit card for charges I never done .the investigator said he talked to Lyft and that they told him I had a account with them.That is a damn like.i have never called or talked to anyone one at lyft.i did tried earlier to talk to some one at Lyft but got their automated voice recording that hung up on me with out my asking about my so called account.the investigator should of asked then my address since I was supposed to have a account .i do not nor never had a account with Lyft or Uber or any other ride company.all I want is for 53 bank to be fair and give me back the money Lyft stoled from me.i asked the bank what was the city that I was supposed to used lyft.i was told that it doesn't give the city.i have a 2005:GMC envoy and my husband has a 2003 Silverado truck.now I asked you why would I need to used Lyft where I live .I wouldn't ! Just be fair they stoled my money and 53 is letting them keep my money.im not rich, jus want what was took from me is all