Fifth Third Bank / 53.com review: Debit card

I am writing to formally express my frustration regarding an ongoing issue with my debit card, which I have been unable to use for over a month.Each time I contact customer service, I am transferred to the fraud department due to an alleged issue. However, when I reach the fraud department, I am prompted to enter my information and then receive a message stating there is no fraud on my account before the line disconnects. I have attempted this process multiple times (approximately seven) with the same result. On two occasions, I was finally able to speak with representatives from the fraud department, and both confirmed that there is no fraud or block on my account. Despite this, I am still unable to use my debit card.
In addition, I visited the Berwyn branch in person to resolve this issue. While the representative attempted to assist me, including resetting my PIN, he was unable to fix the problem due to what appeared to be a block on the account. He contacted the fraud department as well, and again, they indicated there was no fraud. I was then informed that my card would be canceled and a replacement mailed to me.
It has now been two weeks, and I have not received a new debit card. This situation has caused significant inconvenience and has been extremely frustrating. I am requesting immediate resolution to this matter. Specifically: Confirmation of the current status of my account and any restrictions Immediate issuance (or tracking details) of my replacement debit card. Assurance that I will regain full access to my funds without further delay. Please treat this matter with urgency and provide a clear resolution as soon as possible. Thank you for your attention to this issue.