Fidelity Home Warranty Company — Disgraceful service
Absolutely, positively, without a doubt, one of the worst companies to ever attempt to market customer service. If you hear of this company, receive a flier for this company, or have the misfortune of buying a home that is "covered" by this company, back out of the deal, steer clear of this heartache. I have this company's warranty coverage on a new home that I recently bought and my next step in order to salvage any of my sanity is to cancel the contract and sue them in court for damages to my home. They cannot keep appointments, they cannot recall proper appointment times after they are made, they do not return phone calls to handle complaints or service, they use unprofessional companies that don't know what they are doing and will damage your home, they can't get parts ordered correctly and they can't get the repair men to order their own parts. The latest round with this company meant having parts shipped to my house where they sit for a month until the service man can visit and try to install them...if he could ever keep the appointment. They don't give courtesy calls when they are late and when or if they ever do show up, it'll be when you are not home. If you were home and saw them at your door ( as my daughter did) they will lie about their visiting times after they have left your home and moved on. It has been 2 months waiting to get service on 3 of 4 appliances by this company. The 1 appliance they did show up and take from my home for repair, was my refrigerator. They scratched my hardwood floor getting it out, scratched the front door, and left me without a refrigerator for 10 days. Then when they returned it, it sounded the same and had broken trim and a loose handle on it. They just don't care about customers and they should not be allowed to continue business in the service field.