The complaint has been investigated and
resolved to the customer's satisfactionResolved Festiva Resorts — a thoroughly disgusted owner
resolved to the customer's satisfaction
I sent the following letter to the Festiva Board of Directors today:
To whomever is listening (or pretending to be),
We have been owners since 1990. First through Peppertree, then Fairfield, then Wyndham, then Equivest and now the greatest curse of all -- Festiva. Do I sound disgusted??? You have no idea.
We switched from the fixed-week plan to the points plan when the company was sold to Equivest. We thought this would allow us the flexibility to take vacation time at our convenience and not when it was dictated by our fixed plan. We even bought additional points to be sure that as we grew older and into retirement, we could enjoy our leisure time when we wanted, whether it meant taking a three-day weekend, five days or a full week. This worked well under Equivest, even though I was not happy about the booking fees. But we got around that by pre-planning and booking all of our time with one phone call. We encountered no problems with Equivest. Ever.
Then entered Festiva. I THOUGHT this was supposed to be a better company - no booking fees, additional properties under the Festiva umbrella, ease of online reservations and all that other crap we had to sit and listen to. "Want a long weekend? Just call us 45 days in advance for reservations at any Festiva property." That's the biggest line of bull you've ever told. Today, Once again, I called EXACTLY 45 days in advance of my planned reservation date, having MARKED IT ON MY CALENDAR SO I WOULDN'T BE LATE, only to be told - AS USUAL - "I'm sorry, there's nothing available for those dates." How the hell can the entire Peppertree Atlantic Beach property be booked to the hilt the first weekend in DECEMBER???? SERIOUSLY??? And then she goes on to tell me that Festiva doesn't own all the units. Travelocity owns some, Expedia owns some, blah, blah, blah. WELL WHAT ABOUT THE PEOPLE WHO HAVE OWNED UNITS BEFORE THERE EVER WAS A "FESTIVA"??? Who's looking out for US??? This is the FIFTH time since June that I've tried to get a three-day weekend from Virginia to Myrtle Beach, calling 45 days in advance as I was told, only to be told the SAME damn thing each and every time. Then she has the nerve to tell me that if it wasn't for the other companies owning units with all the money they invest, the maintenance on the properties would go to pot. WE'RE paying you thieves over $1100.00 EVERY year for maintenance. Where do you get off trying to make me feel GRATEFUL that so many other companies are invested in your properties now?? What about those of us who helped build all those units with our maintenance fees from 20 years ago? So then she tells me, "Your best bet would be to book a full week at the beginning of the year." IF I WANTED TO TAKE A FULL WEEK I WOULD HAVE KEPT THE DAMN FIXED WEEK WE HAD TO START WITH.
And when I finally do get a reservation -- NEVER the weekend that I want, mind you -- before my suitcase hits the floor one of your reps is calling wanting us to sit through an "owner's presentation, so we can bring you up to date on all the exciting things happening at Festiva." There's not a damn thing that I want to hear from you anymore. And do you actually think I would recommend Festiva to anyone I know or give you the names of family and friends so you can contact them??? WHEN HELL FREEZES OVER. I wouldn't insult my worst enemy with a Festiva recommendation. When we were at Peppertree Atlantic Beach (LOVE the resort; it's the Company I have problems with) in mid-September, AFTER the summer season and NOT the weekend I wanted by the way, having settled for second best AGAIN, I rode and counted the cars on the property. 68. SIXTY-EIGHT. There are over 600 units on that property. So I called the reservation line from my room and facetiously asked if I could get a last-minute reservation at Peppertree Atlantic Beach. "Nope, sorry, all full up! But you can probably call Travelocity and PAY for a three-day weekend." Please. Give me a break.
Well, how about I give you all a break. After 20 years, I plan to sell my Festiva membership as fast as I can dump it. Half-price, quarter-price, I don't even care. Both the Hilton Vacation Club and Holiday Inn Vacation Club sound like winners, and their reputations makes yours look like cow pies.
Please feel free to share my comments with anyone on the Board; because I plan to share them with EVERYONE on the Internet.