The complaint has been investigated and
resolved to the customer's satisfactionResolved FerrellGas — prices & service
resolved to the customer's satisfaction
I usually don't complain about companies, so I might not be very good at it. Here goes!
Friday I called Ferrellgas and spoke with Carolyn. There's the first complaint - she was AWESOME. She answered ALL my questions in a friendly manner. (I HATE THAT)
Then, when she got to the price, she really upset me, she saved me about $200. Doesn't she realize that times are tough and their business needs to make money too.
Next, when I went into the office about 6 hours later, there were two very busy ladies behind the counter. One of them immediately said she would be with me in a moment. (I really just wanted to be ignored fo an hour, but THAT DIDN'T HAPPEN! I simply said that I had called earlier and one of the ladies, Carolyn piped up and said, "Mr Dan Parker, I have your Information right here". Great customer service really upsets me.
Well, then I looked over all the paperwork, and everything was exactly as promised. As you can guess, I was STEAMING!
We set up and appointment for the next AVAILABLE day, Monday! Why can't they make me wait 3 weeks like everyone else.
The delivery driver, Shawn arrived on time. I was so looking forward to waiting around the house all day, because like everyone else, I have nothing better to do.
Unfortunately, Shawn was as pleasant as Carolyn. He even opened the gate when he got here, and closed it when he left. Sitting out there for 20 minutes honking the horn would have been much more appropriate.
They also didn't force me to pay up front, but gave me an option to pay over the phone, or in person, AFTER having the tank and propane delivered. Too many Options!
I wound up going in to pay, what a mistake. More great customer service. I mentioned my business, (Pre-Paid Legal Associate) and Carolyn started immediately naming contacts for me to build my business. She had the audacity to ask Service Manager, Dave to call his wife for additional contacts. (Which he did). Don't these people realize I don't have time to call all kinds of people who want to help me. Maybe I want to fail in buisness and let my family live on the street. I have rights too.
Unfortunately, I am now under contract with Ferrellgas, so It looks like I will have to put up with this kind of customer service for a long time to come.
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