FedEx
reviews and complaints

Two auctions purchased through ebay..used ebay shipping calculater and selected Fed Ex for shipping to Tennessee. Packages shipped and buyer messenged seller that packages had been delivered to Illinois. 1st call to Fed Ex customer service rep Allison. She stated she could not be sure how packaged ended up in Illinoies but she woukld notify driver and he could likely pick up packages. Asked that packages be returned to senders address, also my phone number is on package. Days later no packages, nothing. Contact #2 customer service rep Dereck stated they were still looking for packages, took my infor again said they would be returned to my address. Days Later Contact #3 Billy he advised "he had good news the packages had been found at the terminal in Illinois and they would be returned to sender"expect them soon. Days later contact #4 consumer service Fay, she advised there was no documentation of packages being found or even driver being contacted..but that the case had been marked resolved and closed on contact #1. Advised to submit a lost package claim. Contact #5 to customer service Kelly she advised the cases were open but no packages located. Advised to file a lost package claim. I attempted to file the lost package claim and at the end of the claim it stated "the packages have been delivered" and therefore no claim can be made. "packages get stolen all the time and that is not the problem of Fed Ex" Contact#6 to Brent about the claim not being accepted. He pretended like he was filling me out a claim he took all my information the package sizes, value etc..acted sincere concerned, said he would email me the claim completed..He emailed me a blank claim form. It was then I realized customers are a joke are likely just "being played" What I found was a very untruthful and deceptive service reps who tell the customer basically what they want to hear..as one rep told me to get the customer off the phone. Terrible customer service.
Fed Ex should print their moto as USE US WE MIGHT GET YOUR PACKAGE DELIVERED, bUT IF WE DELIVER TO THE WRONG ADDRESS YOU ARE JUST OUT OF LUCK. ..BUT HEY WHY NOT TAKE A CHANCE WITH US IT WILL BE LIKE BETTING ON THE HORSES ...SO MUCH FUN WATCHING THE TRACKING TO SEE IF THE PACKAGE ENDS UP IN THE STATE YOU SENT IT.. If Fed ex would tell you that at the beginning then you know you are gambling and if you lose..well it would be your fault. I lost my bet.

I live on 22 west rock trail, Satmford, CT the driver was extremely rude an disrespectful to me, he beeped the horn to me to go get a package from him when i was walking in my home w two bags of groceries. when walked over he said am I bothering you? I said well I have heavy groceries and he said well I'm sorry then that this package was for you...asked him his name and he ignored me. I have never had this happen to me and now I am fearful of my safety because he know I am complaining. Plate Number xfdw7d

I rerouted a shipment on Friday 3/6/2020 @5pm and at no time was I told it will not meet the new destination by the orignal due date. I talked to 2 customer service rep and repeatly ask if the package will still make the due date. What more disappointing is when I talked to the manager ( or someone above the customer team, ) Bianca did not ask for a contact number to let me know when I could expect my package. When I told her I was going to rate her low- she hung up on me. I would expact her to contact me and let me know when I can expect this package. The was a package from company to company and it was not a personal package.

R.A.Mason

Tracking # [protected]

The driver "LIED" that this package had been attempted to be delivered. I had waited at home ALL DAY to ensure that I received it.

I will ensure that I NEVER USE FEDEX FOR ANY LEGO delivery! Moving forward, I will ensure that UPS is used for ALL deliveries from the LEGO company.

THE DRIVER IS A LIAR AND SHE/HE NEVER ATTEMPTED TO DELIVER TO MY HOME ON 8 MARCH 2020 @ 3:14 PM BECAUSE I WAS HOME ALL DAY! WAITING!

I have been looking so forward to my subscription boxes from Boxycharm. They probably have at least a $500 value. I was ecstatic to see they would be arriving today, March 7, 2020. Tracker said they were on the vehicle and out for delivery. It gave me a drop off time ending around 3:45 pm. So, I sat by the front window so I could not miss them. I also have a very protective pit bull who knows all the different delivery vehicles and goes into a tizzy when she sees one park and someone walking up to our house. It got to be after 5 pm so I checked the tracking again and it said both packages had been delivered. My husband and I looked outside again, very closely - side door and front door. Tracking indicated front door drop off. I called FedEx help and a woman took down all my information and told me to expect a call regarding my issues. Why can't FedEx take a photo of the drop offs like other companies do? So, I am in FedEx limbo. What resolution do I want? I want my packages. I want an apology. I want to know who the driver for my area is. I am not sure if I should post any tracking and shipment info.

We have our deliveries go to the wrong address constantly because the replacement or new delivery drivers don't drive up our road far enough to find our address. They settle for a close address of our neighbor with whom we do not get along. Our neighbor did bring the last two mis-deliveries to our house last night. The driver, Vickie, who has been our delivery driver for years does not make mistakes but all of the newer drivers don't seem to care if it's the right address or not. Fed Ex customer service phone line is horrible, too.

PLEASE ask your drivers to turn their music down when they are parked in residential neighborhoods. There is one woman who has her bass going loud enough to vibrate my windows, and when she gets out of the truck and leaves her door open, it's unbearable. I live in a cul de sac so she usually is stopping at several houses, which means I've got to put up with this for ten minutes or more, multiple times some days, regardless of the time of day. Please address this with your drivers and ask them to be a little mre considerate with the volume of their music.

I was servicing my automatic gate and had the control pad removed. Your driver, instead of leaving package at gate, forced the gate open damaging the control arm mount. The gate now has to be taken down to be repaired. Your drivers can not go around causing damage to my property. I expect a your company to have a talk to the driver and explain to her not to force gates open. Where I live there is NO problem in leaving a package at the gate and has been done quite often by Fedex and UPS. There is no reason to force my gate open. Please reply so I know some action has been taken. Thanks, Danny Morton, 2000 Carminati rd, Montague TX [protected])

Ordered a package from Wayfair. It was 2 boxes. Both shipped from the same location and were scaned as received at the same time. Both arrived at the Olive Branch, MS FedEx facility and were scanned received at the same time. One shipped out and I received it, but FedEx says weather is delaying the other package. Go figure...weather at the same facility is ok for one package to ship and not the other. This is MS. We have hot, humid summers and very slightly cold winter days in the winter. There is never a reason for a weather delay in MS. It rains, but rain does not close roads. FedEx uses "weather" as an excuse for every lost package and they lose plenty. Tried to call and resolve with customer service. They are the worst. FedEx in general has the worst service. Wayfair may gain more business and keep business if they'd contract with UPS.

My building does not allow deliveries to be left in the lobby. There is a large notice at the entrance saying that, and that deliveries must be left at apartments. All shippers but FedEx follow this rule. FedEx does not. The delivery information might say delivered to front door, or Left in Mail Room (there is no mail room.) I recently had a medical product I needed disappear from the lobby, which is not secure. The building manager has notified FedEx that they may not leave deliveries in the lobby; residents say the have reported it to FedEx cust svce. I have submitted formal complaints to FedEx cust svce. A FedEx local dispatcher twice then phoned and assured me it won't happen again., which it doesn't — for maybe a couple of weeks. Then it starts again. Perishable deliveries of medicines and foods packed in ice in foam boxes have been left in the lobby, where they may remain for days. Packages too heavy for me to carry have been left there. There are thousands of complaints about FedEx posted online. There has been to response to my recent complaints sent to FedEx cust svce.

This is a recurring problem: Every time something is sent to me via FedEx and the shipper requires a signature, the driver WILL NOT WAIT for someone to come to the door. I am often home but by the time I get to the door the delivery person has bolted, leaving behind a door tag and no package. I have tried leaving a note with my phone number to call when the delivery arrives. The delivery person just ignores it. They are in such a hurry they will not wait more than thirty seconds. Today both my wife and I were home and heard the bell. By the time my wife got to the door the driver was pulling out and headed down the street. I need that package. I paid for it. It is mine. I have also paid for FedEx to deliver it to me. FedEx fails repeatedly.

I was driving west on Country club Rd in Roswell, NM and a fedex driver cut me off. Did not stop at the stop sign she followed another car thru the intersection. Turning left on to Washington Ave heading South. She proceeded to tail gate the person she followed thru the stop sign. I had to speed to get the license plate # which was 858WLK. Next stop sign she did the same thing and continued to tail gate the vehicle in front of her. She was very aggressive and rather dangerous. This was approx 4:10pm on 2/12/2020. I hope something is done she will cause an accident eventually and hurt someone.

Absolutely the worst carrier delivery service in the Troutdale, Oregon area. Consistently late and delayed delivery with non-existent communication. On numerous occasions I've requested SMS updates which was acknowledge but then no updates were sent not even after delayed delivery. On recent experience I waited all day by the door for FedEx delivery which never arrived. It was delivered next day without notice or SMS from FedEx by the door without even a courtesy door knock.
From now on it will be USPS or UPS or I won't order at all.

There is a large notice posted at my apartment building entrance that deliveries may not be left in the lobby; they must be brought to the addressee apartment. UPS, AMAZON, USPS, follow the instructions. FedEx does not, even though they may report LEFT AT APARTMENT. I have had a delivery disappear from the lobby, perishable items in iced foam boxes left in the lobby, where they might remain for days. The building manager and I have entered formal complaints with FedEx numerous times. The response is the local dispatcher phones and assures me it won't happen again. For a short while, deliveries are made properly. Then they are again left in the lobby. I try not to patronize sellers who ship by FedEx.

We have a Ring doorbell so I can verify that the FedEx driver uses our driveway a lot just to turn his truck around in the street. I told him when I caught him backing up to please not use our driveway as a turnaround because of the weight of the truck. I told him I had a ring doorbell and can tell when he did it.
Today at 12:12 PM he backed his truck totally in our driveway when I was looking out the window. He backed up to our front porch sidewalk and came close to our garage door. I don't know if the driver was the one I told to earlier about not using the driveway.
Please tell your drivers to not use people's driveway as a turnaround!
Our address is 4948 Alexis Dr. Cane Ridge TN 37013
[protected]@outlook.com

I have numerous times ordered Chewey dog food in 25# packages. Drivers ring bell and set delivery in front of door and leaves within seconds. Door is blocked from opening until I push 25# box away to open door. Drivers need to be instructed to set packages to the sides of doors. I'm not the only customers complaining about this. Any help would be greatly appreciated.

Re: Tracking numbers [protected] and [protected]

I have been trying for a month to receive a box from a weekly produce subscription. FedEx has been delivering consistently to my home up until recently. I do believe a new driver had been assigned to my route.

Dec 29th delivery was put off for several days and marked that I was not home. I am never home when you deliver so I knew there was something more to it. After about 3 "delivery attempts" the box was undeliverable and destroyed. I requested a replacement. The same thing happened again with the replacement box.

I talked with someone from the local office on 1/18 who told me the driver was not comfortable driving up my driveway as it was "too narrow" and could not walk the box to the house because he is "afraid of dogs", which we don't have! We agreed to have the box left at the mailbox on the road as there was no other way for me to get it. It was left at 4:16pm. I came home at 6:30pm and it was gone - likely stolen!

Why is it my problem that you have hired a wimpy, inexperienced driver? You have done very well until him. Terrible!

Please ensure that your FedEx driver who delivers to Watts Avenue, Tenants Harbor, Maine does not turn around in my driveway. He has for the past year been unable to back into the drive way and consistently backs on to the lawn, digging it up with his delivery truck. The best part is every time this happens, he is not delivering to me!
This has happened at least 6 times.
Todays incident happened at 1pm, 1/16/2020 at 42 Watts Avenue, Tenants Harbor, ME. The driver delivered next door to me after turning around and I wonder why he didnt turn around in the Delaneys driver way, since they were getting the package.
Resolution - dont back into my driveway and please respond back that this issue has been addressed with the driver.
UPS consistently turns around in my driveway, and they havent missed the driveway yet! Why not FedEx?
Please let me know that all drivers who may cover this run are aware not to turn around at 42 Watts Ave including todays driver.

Stephanie Smith
stephanie.m.[protected]@maine.rr.com
[protected]