FedEx
Reviews and Complaints

I had a small package that was supposed to be picked up at my home today and Fedex didn't pick it up like they were supposed to! I already arranged it yesterday and when I called Customer Service, the representative said that there was no pickup scheduled, which is incorrect! My address is: 1773 W Dali Way, Hanford California, 93230 and it hasn't changed! So I am not happy about it and this is unacceptable! The package had been on my front porch since 8:00 this morning! Fedex needs to make sure that they have the right information and address and the one I just provided is the correct one, as I mentioned earlier! I have a pickup scheduled for Monday, Dec, 2, and the pickup number is: BCTA15. This package needs to be picked up by Monday! The tracking number is: [protected], if that helps and this was all arranged yesterday, not Wed 11/27! I hope this doesn't ever happen again! Fedex has picked up from this address before without any issues, so I don't understand why they didn't do it today! As I said, this is unacceptable! I hope they get it right on Monday!

I shipped my package from the US to Madagascar where I am. Package was supposed to be delivered on Tuesday 26 November 2019, and today is Friday 29 November 2019. No package has arrived. I contacted FedEx in Madagascar and they tell me customs is holding it! I contacted the customs office (I have friends there because I taught English there). And they tell me FedEx has not yet attempted to clear my package. So basically my package is just sitting in the warehouse waiting to be cleared.

This is what happens when you build a brand and you let someone else represent you!

FedEx has built a strong brand, but unfortunately they get other companies to represent them in other countries. In Madagascar, FedEx is represented by a company called InterEx which does not care about the name FedEx. They are rude to customers, throw packages around in your face, and guess what! It's FedEx to blame, because who knows InterEx?

Bottom line: NEVER USE FEDEX AGAIN

My name is Lawrence Poell and my address is 915 County Road 5 Ashland, NE 68003. My e-mail is [protected]@gmail.com. On 11-7-19 at about 2:00 PM my dog got out of the yard and as I was chasing it, it ran out on the road. A Fed Ex truck was traveling fast down the road and didn't slow down even though I was on the road also. The driver ran over and killed my 11 month old labrador and missed me by around 5 or 6 feet. The driver did not stop ! At that time my neighbors were out and witnessed the entire event. Between my son and me we've called 6 or 7 times and finally a gentleman from the Lincoln, NE unit called and left a voicemail stating that no one there was responsible. I tried to call back but no one would answer. A Fed Ex truck maybe comes down this road once or twice a month so it can't be that hard to track down who did this . I know you all have tracking capabilities on your trucks so why not just have the individual come forward and apologize? What kind of a person would or could do something like this. Again I have 2 witnesses to verify the facts. I'm only one person but I will never again do business with your company again until that driver apologizes. I have also shared the sad story with many other people and most are in disbelief. My granddaughters cried for two days and the youngest is only about 4" taller than the dog. I wonder if they would have stopped if it would have been one of them ? I've warned other families on this road to watch out for this driver so he doesn't run over one of their pets or children. Thank you for your time. Lawrence Poell ( Please do the right thing )

Today a Fedex driver was rude and after trying to force me to stay in a lane which had been closed for construction, he tailgated me into a parking garage where he was delivering and I took a picture of his licence plate. This was in Miami on Kendall drive at about 9:45 am. He was delivering merchandise to TJMax and even threatened me for taking a picture of the truck
Date is 11/22/19

Pinecrest Arms Apts 3400 Beneva Rd Sarasota FL 34232, this large box trucks is blocking your view from both exits from the complex. I had no idea you allowed employees to bring these trucks home. I can not see to exit the complex without pulling my car into the road and trying to see around this truck. If I have an accident because its blocking my view who do you think will be responsible for that. This is parked here everynight and on weekends, the busiest time since the end of the road is a Golf Club. This is a dangerous situation and Beneva Rd and Pinecrest Arms. Please respond ASAP. Take into account that I am deaf and wouldnt a warning car horn if I couldnt see a vehicle because your truck is blocking my view.

I expected a pkg to my Nashua, NH location from a Huntsville, TX. The package tracking was easily followed. Expecting it today, I remained home as my signature will be required, postponing all other activities. Research showed the driver made a delivery attempt to the wrong address. My apartment complex is quite large and impossible to miss, although spread over 2 locations with the street address clearly marked.
Driving to the Londonderry, NH FedEx Ground hub, I was routed to an office and spoke with "Paul". Paul gave the "canned excuse" of my pkg was buried in the back of a trailer. This would have been acceptable if the delivery vehicle had not yet returned. I have been at the same address for well over 10 years. He returned after approx 25 mins with more "can not find it". During the ordeal, a young lady showed with a similar issue trading her signature for the pkg under 10 mins. I wore a military service hat. They young lady did not. After more patient waiting, I was presented a printout to a closer address for pick up after noontime the next day, 20 Nov (wed). This is both avoidable and entirely unacceptable. Are all military folks treated in the same regard? If the database provided a text of my tracking #, I could have been contacted for delivery, as it did not. How am I not to be offended by this type of conduct? "I'm sorry" and more excuses do not solve the incompetence and internal managerial operational flaws.

My tracking number is [protected] and case ID is [protected]. Was waiting in a package because I have a early morning appointment to install cable equipment. At first I contacted the cable company and was given a tracking number. According to this information it was already delivered yet I didn't see anything. When I called FedEx they gave an a case # and said they would contact the driver to find out where was my package. Never got a call, instead later a neighbor came later knocking on the door with my package who lived on the opposite side of the building and on a different floor. Upon receiving the package I checked the mailing label and it had the correct address. This is not the first time I have gotten a notification that a package has been delivered and was not delivered yet. The last one while looking for a package that supposedly arrived showed up later. Very poor service for this area I have recently moved to. Nothing like past deliveries in other locations

On a continual basis i order merchandise for my business and fedex seems to always never make the delivery. I have to go to the main office to do the pick up myself due to missed or failed delivery on the drivers part. I have actually sat in front of the delivery location multiple times waiting for fedex to show up and no show, but i'd get a text stating the delivery failed. To pick up at their fedex center which is more than 30 minutes driving.
I call to have the situation resolved and no resolution is found.
On other occasions packages are left in the lobby unsecured where a passer by can just take it and claim a package that is not theirs.

Of Course!

Today 10/8/2019 a delivery was made to the neighbor's apartment. I was not my locaiton but I know FedEx contains in and on its website other options if/when delivery attempts fails!

Why the FedEx employee decided on his/her own to take all life blood liberty and pursuit out of my own hand and deliver elsewhere is beyond myself and the seriousness of my legal business!

FedEx is playing games with persons and people's life blood business and I don't like or love it! Its not the first time and its very upsetting! FedEx is no USPS! USPS is no FedEx! See you all in court!

Two packages shipped identical methods from and to same locations five days apart. Both leave Indianapolis at same time and both are on delivery truck at the same time on their respective delivery dates. The first is delivered late. FedEx denied refund because of "a weather delay in Indianapolis." Local Sr District Manager will not assist in getting credit. Shameful! "Late = Free" = BS.

11/4/19 - received email that my package would be delivered that day.
11/5/19 - received email that my package would be delivered that day. When it was not by 8pm I contacted customer service. I was advised that the package should have been delivered and was indeed late and that the rep would send an escalation to the facility to see if the shipment could be made first thing the next morning.
11/6/19 - received email that my package would be delivered that day. I called at 9:30am because shipment had not arrived and I wanted to inquire about the request to have it delivered early in the day as opposed to later. Rep advised that package would be delivered by 8pm and that she could not guarantee a time. Called back into customer service at 7:50pm because package had still not been delivered and now the website showed that it had been returned to the East St Louis facility. Rep advised that it was back at the facility but could not tell me why and advised it was scheduled to be delivered the next day. He advised I should call at 8am and ask them to call the manager of the facility to ensure it would be delivered.
11/7/19 - received email that my package would be delivered that day. I called at 8am as instructed and was told that the systems were down at the facility and they could not provide any information but that the manager from the facility would call me back. No callback received, so I called in again. I was advised again that my shipment would be received today before 6pm but that no guarantees could be made thatif it didn't show up it would come tomorrow. This is just not good enough. No one would put me in touch with anyone who could help or shed any light on the issue. The delay in shipments and false information received daily caused me to have to spend $42 additional dollars at almost 9pm at night to replace the shipment that has still not arrived. I would like someone to speak to who can explain what happened and why. I would also like reimbursement for the additional money spent. I will be receiving this shipment on a regular basis and it is a necessity so I need to be sure that this is not going to be an ongoing issue. Tracking number [protected], claim number [protected]. My name is Amber Goede and I can be reached at [protected]. My email is [protected]@sbcglobal.net. Please contact me immediately.. Thank you.

I am Robert Michel Makatuuk from Indonesia, Passport No.X145338.
Some Someone named Pator Johnson David - Staff ID No.28038IJB2015 - from Fedex Benin.
He called me this morning and reported to me that he brought a package shipment for me, and at the moment the package is still stuck at Kemayoran International Airport in Jakarta, and he asked me to pay a Clearance Charge of $ .300.
My question is, is he really a Fedex Benin staff member and is this package really for me? And who sent it?
Explanation please.
For your attention and cooperation, I say many thanks.
Attached ID is from Pastor Johnson David and my Passport.
Thanks and God Bless You

Hello, we received a shipment today TRK #[protected] that contained 3 boxes.

The driver backed up into our handicap parking spot, opened the back doors on the van and simply "dumped" our boxes on the ground approx. 8 feet from our front door and left.

The box that was damaged contained 10 reems of copy paper. I don't need to file a claim, I believe most of, or at least 9.5 of the reems should be usable - I just wanted someone to know "how" it was delivered.

I have never experienced service quite like that from FedEx. To just dump the boxes on the ground outside (in an area not covered) and just leave. No nothing?

Barb Smith
[protected] X236

I am referring to my first claim passed this morning.

after multiple attempts I was able to reach the person in charge of the passport service. the person speaks in a non-professional way gave me the number of another colleague (who holds my passport).

this person told me that he will not bring me back my passport because he is not in charge of my area!

if that's the case why my passport is within this person!

he says that he is a far away and if I want to have my passport today, I have to wait until the end of the day and I also have to move and meet him to get it back.

this is unacceptable that I pay money to wait 3 more days and move myself to get it back.

I leave you to take the disciplinary measures necessary to put an end to this amateurism.

regards.

I bought my daughter a Christmas present from Walmart. After paying for the item I noticed signature required to deliver. On Friday 10/25/19 DT742446074504 was left on my door. I work and can't be home to sign for package. I went online and changed address to my office. I also added updates to my phone so I would know when it would be delivered. Did not come to my office and no updates. Wednesday evening I attempted to contact at local warehouse Punta Gorda no package. I just called again to try and hold my package. I live in Port Charlotte and I was told my package could be picked up in Ft. Myers 45 minutes away. We have a warehouse in Punta Gorda. All items have always gone there. I was not able to change delivery address to office, told to contact shipper. Then told shipper not Walmart they are only the seller, I have no info for the shipper. I do not understand why my package can not be left at the local FEDX warehouse location that I have picked up at for years. This is the one and only time this has ever happened. I had another item shipped by UPS this week and it required signature. Left at the local office for pick up. Why back to another county, when you have a facility here? I wont be able to get my daughters present.

Hi,
I submitted an order online yesterday for 20 copies of a simple liability waiver for my yoga class. I had to reformat the file twice and talked to a guy there multiple times and even emailed the request for 20 cheap b&w copies. I head to kinkos to pick up before my class & he rings me up and I see the total to be $15.90 - I said this is almost a dollar per copy and I just wanted the cheapest b&w - he says sorry I can't modify anything you have to pay for the order and I said really? That's pretty messed up considering I talked via email order and on the phone and requested b&w considering it's all text no images. I am super upset. My order ID is *[protected] on my receipt. I literally wrote on my order with the file "I need 20 b&w copies". I specifically requested this and he couldn't assist in rectifying my customer satisfaction while in the store last nights. He was polite BUT he was not concerned with my issue in the least accually blaming me even though I communicated what I wanted exactly. I'v used kinkos a ton over the years of owning a studio and I'm so upset I may just have to use staples if we can't correct this with a refund for this headache!

Here is an image of my print job & my receipt. Again, I am very upset by this. Please help correct what a low paid hourly employee couldn't. I can send other images if needed. This was literally a copy job not a color print job.

I had a delivery that needed a signature and I was not home at the time the delivery was attempted. A door ticket was left which is included in the photos attached. It was very confusing as to where I should pick up the item. There is some writing that I was not able to decipher written across the face of the ticket. But there is also an address stamped on there for a FedEx facility in Lake Wales. I could read that it was a Walgreens where I should pick up the item, but I assumed it was in Lake Wales. After getting off work at 5:00 pm, I drove 40 miles to the first Walgreens in Lake Wales. The package was not there and they said it might be at the one about 5 miles up the highway. I drove to that location and the item was not there. I was beginning to get upset because the item was an engagement ring that cost over $800. At the second Walgreens, the attendant helped me decipher the address on the ticket as an address in Sebring (not noted on the ticket) which is the town I drove from. We called to see if the item was there, which it was, and I admit I should have called the first 2 Walgreens that I went to, but again the assumption was that it was in Lake Wales. The location where the item was to be picked up is only a couple miles from where I live and if that would have been clear, I would not have ended up driving 80-90 miles round trip to the wrong location.
When I finally got back home and picked up the item, the box was partially crushed, as shown in the pictures attached. The item itself was not damaged, thankfully, but it shows the level of care given to packages shipped by your company.

I was driving on highway 101 south near Chualar, CA. A FedEx truck pulled out right in front of me going about 5 miles an hour. Traffic Including myself was going about 55-60 miles an hour. The truck pulled into the right lane heading west at about 5 miles an hour and I had to slam on my breaks barely missing hitting him. He then turned left at the next street. I don't know if he didn't see me coming but he he should not be driving a FedEx truck.

On Oct 09, 2019, I had FEDEX door tag when I got home from work, so I called to reschedule delivery for when I would be home. I set up for delivery on 10/12/19, as I would be home all day DELIVERY NEVER ARRIVED ! On Sunday tracking updates showed undeliverable as address was incorrect ! Please advise how on 10/9/19, a door tag was left, but on 10/12/19 address was incorrect... A few weeks back FEDEX delivered a package to my neighbor instead of myself, and when I had trouble retrieving the package from neighbor, I called FEDEX and was told that's the address send gave them so they could do nothing about it. I HAVE NEVER IN MY LIFE HAD SO MANY ISSUES WITH FEDEX DELIVERY !

I have to wait 2 more days for my package. Which was a birthday gift who is now not going to get his present because yall made a promise and could hold your promise up. Why do we pay for shipping if we are going to our product and are told our package is on a truck out for delivery and then we are told we have to wait 2 mores days because the driver didnt deliver. This happens everytime I have to have fedex delivery something. Every state I've lived it this has happened. Can someone please give me an answer. I'm more disappointed.