Fashion Nova
Reviews and Complaints

I ordered (2) dresses at separate times but returned both dresses together. I was given a store credit for one but I haven't received credit for the other dress. I've tried unsuccessfully to contact Fashion Nova via e-mail and phone. I continue to get a generic computer generated e-mail response and zero help via phone. It's really to bad. I've been a loyal customer and referred friends and family. I won't be ordering from this company anymore. Fashion Nova, get it together. Customer Service is very important. Without happy customers, you will not survive! There are new companies starting everyday. Don't lose out!

My first order with fashion Nova was delivered in a timely manner. I fell in love and decided to order again for an event on June 14th. I did not receive any info until I sent an email and my items were delivered on June 23rd but not all of them, still no information as to why. Till now I have not received that item. I ordered 5 items but only 4 were delivered. I kept 2 and returned 2 items in that order, with another item from a previous order due to sizing issues, making 3 returned items and the gift card that was issues was for $13 for items worth $83. I thought they were working hard to issue me another gift card so I didn't send an email. I needed white dresses for my sister's bridesmaids for her Ghanaian engagement ceremony before the white wedding so I ordered the JoJo dress on July 04th as soon as I received an email saying it was available. The wedding is in a week so I sent them an email July 16th only to be told that a gift card of $72. has been issued for that item and the other item I did not receive from the previous order. The whole order even cost $79.08 and I have not received any information about the returned items. Now why would you issue me a gift card if it's your fault my items are out of stock. My sister bought the same dress, just 1, and they refunded her and gave her a reason but because I bought 4 of them with another item, they want to keep my money and make me spend it whether I want to or not. I want my money refunded. I have spent a lot of money on this site only to be cheated and issued inaccurate amount on the gift card. I sent numerous emails but they won't reply because they know they messed up big time and that number for customer service is just annoying, just an automated machine. It doesn't solve your problems. I have reported them to PayPal and I intend to get my refund back in my card for that order that was out a of stock after I ordered them and the item I did not receive because I do not intend to buy from this shop no more. Fashion Nova sucks!

I ordered 4 things from fashionova on june 30 2017, first my order was over $75 & I still didn't get 2 day shipping I then received 2 of my items on july 8, 2017 but I still don't have a tracking number for my other 2 items i've been calling & emailing and still no email or call back. I still haven't revived any other 2 items or a tracking #. Wtf?

i recently ordered about 78 dollars worth of clothing in the beginning of June they took 3 weeks for my package to come and when it did came they only shipped 2 items out of 7 they gave me a gift card for only 30$, i ordered something with the gift card and my items didn't get shipped again except one pair of glasses and they sent me ANOTHER gift card for only 20.00, the gift cards do not compare to how much i spent on the clothing website including shipping, i want my money back on my card or i want my items shipped, if not then i will have to contact my credit card company, this is ridiculous i need to know why this keeps happening .

I made an order with you guys like a few weeks ago, and only half of my stuff was shipped. I URGENTLY need my other two items because I leave to MX in a few days. Please Advise! The day half of my stuff was shipped was on July 10, 2017. It's been 7 days and nothing else has been shipped. My tracking number was: 9405510200829450526665 I need my package here ASAP. I don't understand why it hasn't been shipped after so long. I won't be shopping from this website anymore. Thank You.

I was looking for some heels and i found them on Fashion nova.com. I placed my order July 4th and it did state that the shipment was going to be 4 days instead of 2, i was fine with it because i needed them before the 19th. A couple of days later i received an emailed and it stated that the shipment was going to be taking a little longer, okay no problem. 2 days later i received another email and they gave me $23.09 gift card, i was confused. because i payed $32.00. i checked my status and it said my order was unfulfilled. I tried calling and i even emailed them and all i received was an automated customer services and email. I don't know what to do because that's hard earn money that my husband has spent on me. All I want is my MONEY BACK ASAP. I have never encountered this with any other store. Very unprofessional.

UPDATE:

Order was placed 7/3/17 (also placed an order a few days after this)

My second order was received without issue, however my order 6300893 was made on 7/3/17 for almost 300$ and STILL has not been shipped and I cannot get an answer from this company, yet they charged my credit card immediately.

They also erroneously merged my 'case' with another customer complaint they were handling and therefore sent this customer all my billing info, as well as my full DL as their "customer service" states to include a selfie holding your DL to expedite request.

I still do not have an answer as to whether or not this order is even ever going to ship, so I have no items that I have a 300$ bill for and I am beyond angry at this point. I used to love shopping with them but I have never been treated so poorly by a business ever.

Full Story Details below:

placed three orders through fashion nova one towards the end of june for 80.00$, another on 7/3 for slightly under $300.00, and a third on 7/6 or 7/7 for another 80.00$ or so. I was aware that they were having delays in shipping, however, I have ordered from them many times in the past (All to the same shipping/billing address and all of my same contact info btw) and as I received my june order without issue other than the slight delay in shipping, I was confident in placing additional orders. The site indicates orders will be shipped in 4 business days instead of 2, and I understood that the fact that it was a holiday the next day might cause an additional delay.
Here's where this has become an issue:
My order from 7/3 should have shipped by 7/10/17 at the absolute latest, and I was concerned there was an issue as my third and latest order was already shipped, and yet this order still showed "unfulfilled". I sent an email (Very politely) inquiring if there was an issue with my order. No response. (I think on 7/7 or 7/8, however I did save and screenshot all attempts so dates are properly documented). I received a generic response telling me someone would get back to me within 24-48 hours, which of course did not happen. I sent another reply asking someone to please let me know if there was an issue with my order, still no response.
Now I was starting to get angry-as I see reviews everywhere saying fashion nova billed them immediately (Which isn't even legal in most states) and didn't ship their items, and ignored them or blocked them on social media when they tried to get assistance. After reading this I was even more concerned as my two cheaper orders shipped, and yet not the 300$, and on top of it people were complaining en masse they were getting notices the items they ordered weren't even in stock anymore. I again attempted to reach out, and still no response. What business ignores customers for 5+ attempts to reach them after they've billed them?
Here's where it gets even better: I finally get a response after more than 10 contact attempts telling me my order has been flagged for fraud because they couldn't verify my billing address, despite it being the same address, contact info, shipping address, etc. That I have placed more than 20 orders to, and they had already successfully billed me. They even processed an order two days after with the exact same info. Their email says "we have been trying to contact you…” which is a complete lie as I have the email threads showing all my unanswered attempts to contact you. The email states “send us a selfie holding your dl and we can release your order.” unprofessional, but whatever, I just want my stuff. I take the picture, even include my order number on it and send it back, and ask them to please confirm that this is now taken care of. Lo and behold no answer for more than 24 hours so I send another email asking that someone please confirm this was received and dealt with. I then get an email response roughly a day later saying, I kid you not, “case closed, your case has been closed and your request merged with case …..”
What makes this even better is not only did they close my case, they merged it with a different customer’s case, so now my email thread containing my dl, last four of my cc and billing address have now been supplied to another unhappy customer, compromising all my info, and I still have no answer and no resolution. Now i’m angry for real and demand an answer and that someone handle this – and since I notified them they did this I have been completely ignored. No order still, they still have my payment, and don’t even have the good sense to apologize for their complete screw up with my personal, sensitive information. I have tried to be understanding and reached out many times to get this rectified, but I am at the point where I am starting to believe this won’t get handled without escalating it to the ftc, bbb, or even my attorney.
The sad thing is, I just want my order. I didn’t ask for a refund or anything, just that they ship the items they charged me for, and this is the result. No money, no order, no response, just a massive headache and compromised personal information that may result in my having to cancel my credit card and get a new one.
I want this fixed. Order 6300893.

I always order from fashion nova and I haven't encountered any issues till my last purchase. I ordered a set, one skirt, one top, and one pair of black jeans on july 4, 2017. I received three of my items on july 10, 2017 except my black jeans! I have emailed them countless times and I have yet gotten a response. I have called numerous times and no one ever picks up the phone. I want my money back for those jeans that I paid for if you're not going to send me my jeans. Hopefully, this is just a terrible delay and I receive them this week. I am highly pissed and will never shop from fashion nova again if this continues. Answer my email or things will get very serious because I will take it to the next level if y'all don't respond to my email and send my jeans or the money I paid for those jeans!

FN never used to be like this.. but for the past year they've been messing up my orders! Reading through these complaints, I'm not the only one. Things will be in stock, ok cool I snagged one in my size! Then sold out later that day & they got you thinking you've bought the last one. But NOPE.. they will either take your money and send you the wrong size OR they still take your money and give you a measly gift card. No money back even if it was the company's fault. Terrible customer service. You can't get through to anyone! Calling. Emailing. DMing on Instagram and twitter, even commenting on their IG posts. This is unbelievable. It sucks too because I love their clothes! But damn.. I'm never purchasing online again! I guess when I'm in the LA area I'll hit up the stores. BEWARE OF ORDERING FROM THEM ONLINE! Their clothes are hella cute, but they will rob you!

I have ordered 3 items on June 23rd.2017 It is now July 17th and I have only received 1 item. I have made a complaint directly on their website and no one addressed it. The telephone # is there just to leave a v/m, you can not speak to anyone. I will never order from this website again . I you want to wait for the season to end to get your order and save the clothes for next year, you can order through fashion nova. You might as well start ordering winter clothes now in order for it to be delivered in time for winter.

I order something for my wife about a week ago and I still haven't received a email or a tracking order. Every time I try and call a number to reach someone I can never get through to talk to someone. I'm starting to think there's no customer service agent available. How long do I have to wait for something that's say 2 day shipping. I'm confused .

I ordered 3 items and only received one. I was not notified that there was an issue with my orde. I was sent half a two piece. why would I want half a two piece when have ordered the whole thing. I have sent numerous emails regarding this with no response. If I do not receive a response today I will be taking legal action because this is ridiculous and disgusting customer service. You can't just remove items from your customers order and send what you want without even notifying them.

Ordered clothing on 7/2/2017 and my order is still unfulfilled. The free 2-day shipping on orders above $75 is a scam incentive to encourage you to buy/spend more money. I will be filing a complaint with their local BBB of Los Angeles & Silicon Valley and encourage everyone else to do the same. This is the best way to get them to correct this issue. https://www.bbb.org/consumer-complaints/file-a-complaint/get-started

This is probably the worst customer service ever ! I have tried countless times to get help and all I've gotten is automated emails. I ordered my stuff June 17 and I received half my package weeks later and now your sending to me that all the stuff I ordered is out of stock and that you gave me a gift card I want my money back I will never shop at this online store again it is a fraud and the fact that you are keeping my hard earned money from me and trying to give me a dam gift card is pissing me off if I don't get my money back I will be sure to post a bad review every single day till my issue is resolved! Give me my dam money back don't make me have to say it again!

Hi I placed order on the 7th /07 2017 I am based in the UK, I spent alot of money on your website you suddenly cancelled my order with no notification. I have sent an email with no response about a refund, If i do not get a response wihin 2-3 about my money I will take it further. Please chase this up and refund me back . ASAP if i had knwon what type of company you are. Please look into this and refund me back my money please

I ordered 3 dresses July 5 and only received 2 of them. The email I received stated some of your items have shipped we are preparing shipment for my other dress. It is July 14th and still nothing I've emailed and called and nothing. I received a gift card for $24 with no reason why and the dress I ordered was $32.99 and the dress is still in stock in my size! So where is my damn dress at and if your not sending it where is the rest of my money? I have not heard back from them yet!

I ordered about 3 weeks ago and only got half of the stuff and I'm still waiting for the rest but I haven't gotten on email that it's shipping I tried contacting them many times to see if they could check the status of the order but I still haven't gotten back an email which is very upsetting because I am waiting on the phone for a very long time and no one seems to ever receive the calls so I really need this issue resolved

Fashion Nova promises free priority shipping to customers who spend over 75 dollars. I never received any of the 4 separate orders until much later.
My initial order with fashion nova was placed on July 2nd, I was promised priority shipping which was a scam. I didn't receive my items until July 8th. When my order arrived only 2 out of 5 items were in the package. I tried on multiple occasions to contact FN via email and telephone with no response. I was issued a store credit with no explanation as to why being that the items in my order were still available through the website. My second order was placed on July 5th again I was promised priority shipping and did not receive my order until July 12th. Only 4 out of 5 items I ordered actually showed up, again with no explanation as to why. I attempt to contact customer service and got no response. Another order was placed on July 10th and again I was promised free priority shipping, I have no received anything yet in the mail, and have not received any emails of tracking numbers. The only email fashion nova has sent me was a case number for a shipping and refund issue. This email was sent to me on July 12th stating that customer service would be in touch with me as soon as possible and I have not received any email or phone call from this company. The store credit I received does not match the price of the items I purchased. I believe Fashion Nova purposely rips customers off and then avoids all contact to resolve any issues. I even attempted to contact them via social media and they blocked me from being able to contact them. This is extremely frustrating to me being that in just July alone I spent a total of 284.38 dollars on this website. I needed those items for events I was attending so it was an extreme inconvenience for me. All orders were paid via my Visa Debit card I have bank statements of all purchases.

My order number is #6067888
I placed my order on June 21st 2017 on July 3rd I received an email from a support agent named Dorian stating that my shipment was shipped. No tracking number or anything. On July11tg I received and email from a support agent named Chanda fouse stating that my order was canceled and that a refund will be issued. I have been waiting for a month for my order then you take it upon yourselves to cancel my order. Today is July14 2017 I have no refund or my order. I have email I have called customer service no answer. I will attach both emails to this but I will sue you if I don't get answers soon. My cell if anyone has the decency to call is [protected]

I've ordered from fashionnova before and had no problems. Recently they've had this thing going on where it takes 4 day to ship or whatever but not only did they not even send my confirmation email, after 8 attempts at reaching customer service via email and phone I have not been contacted or been given an option to even speak with a real person. Their phone lifeline is bs. It's a robot and a beeping noise at the end with no indication that it's an answering machine at all. They stole my money and then I randomly got a 14 dollar gift card in my email from them, but I paid 26 dollars for my jeans not 14 and the gift card didn't come with any explanation so I have no idea if the gift card is supposed to be a half assed reimbursement or not. Scam artists I will not ever buy from them again. Smh