FashionNova — no tracking number or response
I have always heard about fashion nova, liked the clothes, but now I am going on a vacation for my parents wedding renewal, I decided to order from them. I can say this is my first and last time ordering.
I understand the high demand on cyber Monday, however, that shouldn't stop them from providing customer service and disregarding the inquiries of their customers. Since I have ordered I tried to change my delivery address (in Canada) instead of my sister's (in the US) still waiting for an actual email. I have not received my tracking information and she leaves the US on Dec 9th for the wedding. She has also ordered my mum a dress for the reception of her wedding and there has been no update of the sort.
As a person who believes customer service makes a company, I am disappointed since, clearly I am not the only person who is going through this. I will not continue to put my money into a company that has no value for the customers that make them the company they are.
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