Fashion Nova — not getting all my purchased items
I placed an order with Fashion Nova on November 6th, 2018. They then sent me a confirmation email showing me my 4 purchased items and my payments details. When my package finally arrived it was minus one of my items and the included packing slip was only showing 3 items shipped. So now starts the stupidity of dealing with this horrible company! I immediately emailed to find out where my missing item was and it took them 2 1/2 days to respond only to be asked to email them at copy of my packing slip. I not only emailed them a copy of packing slip I also included my confirmation email showing what I purchased. Three days went by, I received an email almost identical to the first one asking for the packing slip AGAIN. I emailed the whole thing again. Now, 4 days later they email me and tell me they are closing the ticket because they have not heard from me! Can you believe I actually emailed everything for a third time, and the very next email I get from them is asking me to take pictures of the items I received and send to them. WHAT, are you kidding me, whats wrong with this company, they don't trust their own packing slip? They just keep stringing me along. If you order from Fashion Nova, you do so at your own risk, you have been warned. I ordered previously 2x and did not have a problem. I guess I got blindsided and they are $26.99 richer for it. I will never order from this pathetic company again!! I hope this complaint can help at least one person not buy from this company.
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