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Farfetchorder cancellation and my money isnt refunding

Recently I have order a shoes on farfetch,
My order is cancelled and my money is being taken by farfetch
I used a visa card, my visa provider have sent me a msg that farfetch have taken my money
This case is really sensitive, after order farfetch never reply my submits. I submitted 2-3 times and it seems like farfetch is ignore me
My bill is 618sgd, farfetch is getting worse and worse each day. After researching for hours I found similiar problem from what I had gotten.
Cancel order without any explaination and not replying submit made farfetch a no go (I have fill every information related to my visa correctly shoe stock also avail)
So whats the reason for all this?

Se
Apr 04, 2019

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