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Farfetch Customer Service Phone, Email, Contacts

Farfetch
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1.7 186 Reviews

Farfetch Complaints Summary

29 Resolved
147 Unresolved
Our verdict: With Farfetch's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Farfetch reviews & complaints 186

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Newest Farfetch reviews & complaints

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C
11:50 pm EST

Farfetch Gucci GG Marmont small shoulder bag

I had order Gucci GG Marmont small shoulder bag which is size width 26cm. But received GG Marmont mini shoulder bag with size 22cm.
I had also paid to Malaysia custom for import duty tax with MYR921.40 which is cannot refunded even though goods returned to seller.
Very disappointed with Farfetch as I had spend so much money to buy a luxury tru Farfetch. I'm need to ask for refunds and also claim the import duty tax that I had paid from Farfetch. Seller need to bear all the extra charges caused by wrongly sent item from seller.

Desired outcome: Farfetch UK

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10:54 am EST

Farfetch It was the farfetch company perfect for me?

Between 5 and 14 Nov 2020 this company with four hypothetical

sales overloaded my credit card with the amount of €7, 085.00.

And without I ever having any contact with this company before!

I live in Athens, in suburb οf Athens Pefki. I never had the intention

to buy anything from this platform. Anyway I did Know it before.

But this company accepted my credit card someone else to use

it.

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5:35 am EST

Farfetch Wrong item delivered

I odered a MSGM tshirt on sale from farfetch. Item was reviewed for few days when all the other items I ordered came. The shirt I got was on sale at 70% off. Thought I had a great catch and was anticipating it. Another shirt was sent to me instead of the one I bought. I checked the price of the shirt I bought the next day after I snapped it and the price went up, I still thought I was lucky and had a good deal. I was so dissapointed and I now cant help thinking about it. Usually orders come real quick but this time it took days. I dont care if u put up the wrong price or what but since I already ordered and paid for the item, I think the merchant should honour the purchase and send me what Ive ordered instead of sending me some ramdom shirt and possibly forcing me to return the item and thus making this sales canceled. Such a disgrace!

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3:13 am EDT

Farfetch women bag

I ordered a coach bag from ferfetch $350 and they send me the wrong coach bag.. i return the item ..and they are not refunding me .. ots been a long time.

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4:39 pm EDT
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Farfetch Package not delivered

Ordered a wallet on farfetch, nothing was delivered to me, no delivery person came to my apartment that day (thus, no contactless delivery, no in person delivery with a signature), although farfetch says it was delivered and that package might have been left outside in the street and somebody might have stolen it but they say they're not responsible for it. And told me I had to pay for it still. I really do not understand, why did not they did deliver to my apartment, and why would they leave it in the street as they say? And if they lost it, why am I paying for it, while they can easily solve between farfetch and shipping company, but they're too lazy to resolve the problem actually, and i'm left hanging here like this clueless, feels like they scammed me and took my money.

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1:15 pm EDT

Farfetch Order I did not receive

I placed an order with farfetch (3 pair of shoes). DHL the carrier left the package ($2500) order at my front door. Mind you, I live in a apartment complex. I never received my order. I informed farfetch that I didn't receive the order and usually, if I'm not home the carrier will leave the package with the post office with a note saying I can pick it up there. No such thing happened. They said they would do an investigation and get back to me. Below is what they informed me. Are you kidding me! DHL confirmed they left the package at my front door. I informed farfetch I didn't get it and this was their response. I will fight this tooth and nail to get my money and never do business with them again.

We're sorry, we can't refund order VS1117163468.

Thanks for your patience while we looked into your order.

We carefully tracked your delivery and can confirm your order was delivered to the shipping address you provided. We are therefore unable to issue the refund you requested.

We know this is disappointing however, we thank you for your understanding.

Kindest Regards,

Victoria P.
Farfetch Customer Service
www.farfetch.com

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A
Ani Tavaratsyan
Glendale, US
Oct 26, 2022 8:18 pm EDT

Im in your same condition. What did you do?

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9:34 pm EDT
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Farfetch Did not arrive - refuse to acknowledge refund

To who it may concern,
Please help me
An item did not arrive at my property.

Farfetch refuse to acknowledge this.
Dhl has called it lost - have emails to prove this is needed.
Lost at the warehouse - never left the building - was never put on a truck towards my home.
Farfetch refuse to acknowledge and say that I need to make claim via dhl
Dhl have emailed me stating that they have contacted farfetch saying it is lost (contacted them on the 7th of august) but farfetch is the client - and not me and I am unable to make a claim.
I have emailed farfetch this - but they are clearly ignoring me.

Farfetch states - that they lost liability based on the 'signature release'
However the item had never left the warehouse - and considered lost prior.
And this has been confirmed by dhl - (happy to forward emails to you)
Farfetch have just closed the case.

Nealry a $300 item!
Not my fault at all.
No connection or attempt to come to me was made.
Was lost at warehouse - between farfetch and dhl

Asking for my money back in regards to the item

Thank you again
Really appreciate all that you will be doing in regards to this case.

Attached are all emails etc. Thank you again

Email contact: [protected]@hotmail.com

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7:56 pm EDT
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Farfetch Farfetch Steals from its customers

I ordered a package from Farfetch and it was never received. They made me wait 15days just to tell me there's nothing they can do about it and I'm out of $700 and nothing to show for it. I do not recommend this company. DO NOT BUY FROM THIS COMPANY!

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7:22 am EDT

Farfetch Valentino VLOGO bracelet

Hi,

This is related to my order number VQMN87. I had placed the order on 16/7/30 on farfetch .
The order consisted of 4 items of which one was VALENTINO GARAVANI Vlogo bracelet.

Upon placing the order, it was CLEARLY mentioned that import duties and taxes are included . However, on arrival of valentino vlogo bracelet i was told to pay the taxes . I was left shocked and had to pay a sum of INR 4380 . For proof, i am attaching images of the bracelet which is still available on your website and "MISLEADING " (by mentioning import duties included) customers like us .

Its been over a week, and i have not received any satisfactory reply . In all my emails i have sent them i have CLEARLY MENTIONED I HAVE PAID THE DUTY ON ARRIVAL yet they are asking me again and again if i have paid the duty or not . THIS IS EXTREMELY UNFAIR.

"NEVER EVER BUYING AGAIN FROM THIS FRAUD WEBSITE . HORRIBLE CUSTOMER SERVICE . "
I am also attaching the images of import duty receipts for your reference.
Kindly reimburse me the duty AS SOON AS POSSIBLE.

Also attaching images of farfetch emails, where they are repeatedly asking me the same question whether or not i have paid the duty . In my EVERY EMAIL TO THEM I HaVE CLEARLY MENTIONED I HAVE PAID THE DUTY.

Thanks and regards
Shuchi chawla

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5:22 pm EDT
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Farfetch Order number brh114504537

I purchased a Jacquemus bag from Farfetch for $294 Canadian dollars on may 27th 2020, and I received the package on June 18, 2020(see attachment). I did not like the bag, I printed the DHL returned label (provided by Farfetch, and I returned the bag the next day on June 19, 2020 (see attachment which I highlighted the DHL delivery in my call list). It was a home pick up around 1pm in the afternoon. I though this process went smoothly until on June 30, 2020. I checked my return status for this bag, and my return was declined. I called Farfetch right away, and they was very fast reacting, but 15 days later, Farfetch told me they couldn't find the item because the shipment company had no record on the return item, so I have to take this lost myself(see the attachment). I am quite disappointed. I don't have the returned item with me but I have to pay for the full lost of someone else mistake!This is none sense! I want my money back!

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Pb88
, US
Nov 25, 2020 2:49 pm EST

Yes, same situation happened to me too! This company cannot be allowed to do this repeatedly to honest customers!

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E
9:35 am EDT

Farfetch Isabel marant necklace

I had purchased 2 identical necklaces and when it was delivered, there was only 1 in the package. By the way that it was wrapped, it's very obvious that it was deliberate. There were 2 pouches, one pouch had the necklace and the other pouch had wrapping paper inside. I was charged for the 2 necklaces. When I contacted Farfetch, the customer service rep Helen S. insisted there was no error on their end and case closed. Now I'm short 1, 500 hkd and no necklace.
As an online consumer, how can I trust Farfetch with any future purchases? Is Farfetch a scamming company, I do see many complains about this company.

Below is the message between Farfetch

Sent from my iPhone

Begin forwarded message:

From: Boboluk
Date: June 1, 2020 at 20:09:52 GMT+8
To: Farfetch Customer Service
Subject: Re: Your contact with Farfetch - Order R7GM27


I spent HK1500 in your company for empty bag and it took so long in processing didn't resolve any even sent me very inappropriate messages that I made mistakes, what's your company policy? Where's consumer protection? I am schemed from your company that's the only thing you've been doing and I'm thinking about report this issue to police station just in case there are more victims

Sent from my iPhone

On May 29, 2020, at 17:51, Farfetch Customer Service wrote:

 Hi Luk,

Thank you for your response.

Your case has been carefully reviewed however, due to the results of our investigation, we are still unable to process your requested refund.

We sincerely appreciate your understanding in this matter,

Best regards,
Helena S.

Farfetch Customer Service
www.farfetch.com

--------------- Original Message ---------------
From: Boboluk [[protected]@yahoo.com.hk]
Sent: 29/05/2020 02:40
To: [protected]@farfetch.com
Subject: Re: Your contact with Farfetch - Order R7GM27

Hi customer service
What should I do after purchased two necklaces and only one received ?I won't pay any invisible good... I'm being very patient to wait for my necklace which supposed delivered long time ago and it never happens, Now even get such disappointed response that's totally unacceptable.., so shame about it happened under such nice online shop
Sent from my iPhone
On May 28, 2020, at 20:16, Farfetch Customer Service wrote:


Hi Luk,

Thank you for waiting while we looked into your order R7GM27.

After careful review of your order details, we are unable to issue you a refund for this order.

We can confirm that our partner included your items in the package that was sent to you. As an added measure, we also checked with the shipping partner and can conclude that the package was not tampered with before or during delivery.

Thanks for your understanding in this matter.

Best regards,
Helena S.

Farfetch Customer Service
www.farfetch.com

--------------- Original Message ---------------
From: Boboluk [[protected]@yahoo.com.hk]
Sent: 22/05/2020 03:27
To: [protected]@farfetch.com
Subject: Re: Your contact with Farfetch - Order R7GM27

Dear customer service
My package is totally fine outside but inside very chaotic, one necklace in small bag and other one only a wrapping paper inside and I don't think the missing necklace lost on the way to HK but in packaging location
Sent from my iPhone
On May 19, 2020, at 21:29, Farfetch Customer Service wrote:


Dear Luk,

Thank you for contacting Farfetch. I hope this email finds you well.

Kindly know that we have opened an investigation for the missing item and I'm currently still awaiting for updates from the relevant teams.

Rest assured, as soon as I have feedback, I'll contact you right away.

In the meantime, please don't hesitate to get back to me if you require any further help.

Best regards,
Helena S.

Farfetch Customer Service
www.farfetch.com

--------------- Original Message ---------------
From: Boboluk [[protected]@yahoo.com.hk]
Sent: 19/05/2020 10:01
To: [protected]@farfetch.com
Subject: Re: Your contact with Farfetch - Order R7GM27

Dear customer service
Haven't received any update information from missing necklace since Thursday, pls follow up my ordered as soon as you can
Sent from my iPhone
On May 15, 2020, at 13:02, Boboluk wrote:


Hopefully get update news from you ASAP
Sent from my iPhone
On May 14, 2020, at 16:55, Farfetch Customer Service wrote:


Dear Luk,

Thank you for contacting Farfetch. I hope this email finds you well.

First and foremost, please accept our sincerest apologies for this inconvenience and the disappointment caused. Whilst we ensure all items are shipped without any problem, the packaging stage is still subject to human error. We apologize sincerely.

I will contact our partner right away to have further information about the second necklace.

Once I get an answer from them, I'll update you.

We are truly sorry for the inconvenience and we would like to thank you in advance for your patience and comprehension.

In case there's anything else I may help you with in the meantime, please let me know. I'll be glad to help you.

Best regards,
Helena S.

Farfetch Customer Service
www.farfetch.com

--------------- Original Message ---------------
From: Boboluk [[protected]@yahoo.com.hk]
Sent: 14/05/2020 03:48
To: [protected]@farfetch.com
Subject: Re: Your Farfetch order has now been shipped!

My orders only delivered one necklace I'm very disappointed
About your arrangement, let me know if it takes long time to
place other one ... I'll request for refund . And hope have any
response ASAP
Sent from my iPhone
On May 11, 2020, at 19:33, Farfetch wrote:


farfetch logo
YOUR ORDER WILL BE WITH YOU SOON…
Order Number: R7GM27 | Tracking no: [protected]
View Account
PLACED
IN PROGRESS
SHIPPED
placed step image
Hi Bo Bo Luk,
Good news, your order is on its way! Simply sign in to your Farfetch account on web or the iOS app and head to ‘My Account > Orders & Returns' to track its journey.
Track order progress
We know you'll want to get your hands on your order as soon as possible, so make sure that someone is available to receive your package. If you're not available, simply contact Customer Service to let them know.

Thanks again for shopping with us!
FARFETCH
Your delivery information
Expected delivery date: 5/15/20
Flat B 3F BLK34 Laguna City Lam Tin KowLoon
Hong Kong
852
Hong Kong SAR
Positively Farfetch environment leaf icon
Climate conscious delivery
We fund global environmental projects to offset the carbon footprint of all our deliveries and returns. Get more info here.
Here's what will arrive
Image

Shipping from MODES, Trapani, Italy
ISABEL MARANT
Pendant Necklace
HK$2, 959.20

Loved that?Why not try these?

NEED FURTHER HELP?
Contact our friendly Customer Service team - remember we'll need your order number.
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Farfetch UK Limited, The Bower, 211 Old Street, London, EC1V 9NR
UK company number [protected]
Please note this is our registered office and returns cannot be accepted here.
© 2019 Farfetch UK Limited
This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notif

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2:11 am EDT

Farfetch Refused to refund

This is not the first time purchased from this website, most of the time are good except this round in end of feb 2020. Farfetch vendor refused my return of a wallet after she inspected with very long nails and claim I had scratched the item and refused my return. Then, she return the wallet to me but suck in italy dhl due to convid 19. I been mentioned to farfetch in march 2020, I need did not damage the item and I want my money back. After almost 3 months the vendor is now forcing me to accept the wallet return by dhl and refuse to refund.
Everyone, please ensure take photos of the product before pack / return, otherwise, you will be another victim.
Here is the photo of her long finger nails inspecting the wallet!

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6:36 pm EDT

Farfetch Lost package of an issey miyaki dress us$616.25

WORST customer service experience with heartless communicating willingness to solve a problem for the lost package.

I purchased one US$616.25 Issey Miyaki dress on March 15th, 2020 and the package was shown delivered in UPS tracking status on March 19th while I sat home the entire time for COVID-19 Stay-in-Shelter order but I actually NEVER received the package. For such an amount, Farfetch shipped it via UPS without signature required.

On March 19th- Within an hour on the same while I found UPS tracking status showed the deliver,y was made, I contacted Farfetch by phone immediately for not receiving the package in fact and following up with emails after phone calls. At beginning, Farfetch told me to wait for their investigation with UPS. I waited for a month and contacted Farfetch again for the outcome, they simply told me the tracking status showed the package was delivered and they cannot do anything. So? After one month waiting, Farfetch's investigation is still only nothing but the UPS tracking status which has been up there in UPS website. At that moment, I was really helpless and Farfetch insisted they have done their part and they cannot refund me the lost of package (merchandise) as the tracking status showed it's delivered.

In beginning of April- While Farfetch doesn't give any support and is not willing to help a loyal client in such an incident, I had no choice and I had to dispute this charge with my bank and in the meanwhile I also tried to contact UPS by myself to find the lost package. UPS was actually attentive after I started speaking with them and asked for the investigation, they took around 2 weeks to look for the lost package/incident including to contact the local distribution center and confirmed with me the lost package on May 4th. in the end. The UPS gentleman we spoke with is John on Investigation Department and he confirmed with us UPS would be responsible for merchandise credit + shipping cost to Farfetch as Farfetch is the Sender.

On May 4th- I was really happy to go back to update Farfetch with the news which I believe they can refund me finally as UPS is responsible for the loss. Since then, Farfetch started telling me their interval investigation has been closed within 14 days and they could not open my investigation again unless I can provide a documentation from UPS to Farfetch. Throughout the whole time, I have been doing the job for Farfetch to get the money back from UPS and then they still asked me to get a proof? Fine, then I went to UPS to ask for a documentation for Farfetch, UPS told me they can't reveal the paperwork to me as I'm the 3rd party and they can simply provide to Farfetch if Farfetch requests. I forwarded this information to Farfetch anc they are still not willing to take a look nor rejecting to speaking with me and UPS in phone together while UPS is willing to do a 3 ways conference call to provide information to Farfetch directly on May 8th.

On May 8th- After following up with Farfetch for 2 months, their supervisors always declined my request to speak with, and their customer service agents Emily M. in our long email chain and Bruno I spoke for 2 hours in phone on Match 7th always told me they understand my frustration but they cannot help ANYTHING. Today, the customer service agent Carolina C. emailed me directly that they cannot investigate anything anymore. Period.

There is no choices because Farfetch has disconnected to work with this lost package incident, I can only work with my bank and just take the loss for US$616.25 if the bank cannot stand for the dispute in the end.

I can provide all email chains and audio recording of my conversation with Farfetch as an evidence to prove I'm telling the frustration as a fact/truth.

I have been shopping with Farfetch for almost 5 years. What a customer service I have received! If you plan to buy anything on Farfetch, good luck! Be ready for your loss and lose money for nothing, because they simply do not care their clients even if their client tries so hard to work with them.

SAD. SAD. SAD.

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4:57 pm EDT

Farfetch No reply/refund for a long time on Farfetch

I returned an item on April 10, with the tracking number, I found the item had arrived to the boutique for a week, but the status shows on my account was still "returning". After contacting customer service several times, they finally replied me that the brand box was damage and they can't accept my return. I explained that I returned the time with undamaged box, and I didn't know what happen on the road. They didn't give me any solution and started to ignore my email. And now, I don't have the item back or my money back. 1200 dollars are not a small number for me!

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11:07 am EDT
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Farfetch Repeat charges despite saying they are "unable to verify" my payment

I have tried three times to order a purse from Farfetch. The first time, I was charged but then got an email 3 days later saying they couldn't verify my payment information (fishy) and my order was canceled. I placed a new order with a different credit card. Again was told it was canceled, but that charge is STILL pending on my credit card. I called support and was told there would now be a note on my account and my next order should go through with no issues. Two days later, I get an email asking me to send a picture of my ID and credit card. That's when I started googling and realizing a lot of people have had issues like this. Now I have two charges, one on each credit card, that are pending and have not yet been canceled. This was very fishy to me and I've never had these issues with my card before (I have a Chase Sapphire Reserve card, those are pretty well trusted by most online vendors). I'm concerned about if I will get my money back for multiple purchases and I don't even have the item.

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7:15 am EST

Farfetch They allowed a stolen card to be used, despite my notification

My card was misappropriated and I was notified it was used for several transactions, two of which on Jan 7, 2020 on Farfetch.com.

I contacted the police and vendors within two hours. The other vendor cancelled the orders within one hour and offered to cooperate with the police to provide the offenders details. Farfetch customer service promised to check and then did not reply. I prompted two days later and got a "sorry" email, where they said they would reply asap. They didn't, so I asked again one a week later which they replied quickly and said "We tried our best to stop the delivery and to RTO, but because the man pick up the package at express service point not waiting at home" plus an apology.

I am very skeptical of their "tried our best", because no cancellation, refund, was offered and even emails weren't actively replied unless I chased. It feels to me they would prefer to wave these incidents away, receive the revenue at my expense and at the expense of doing the righteous thing and at least stopping a criminal from receiving a stolen order.

Disappointed.

ref:_00D0YLeAK._5004G269175:ref

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2:13 am EDT
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Farfetch I have received no reply/ refund on my cancelled order. long response time

Order no: KKS3NR
I have been talking to farfetch regarding this order of a barba napoli shirt and have repeatedly told them to get in touch with dhl so that they can take the shipment back as long as it is in italy. The customer service execs take a day to reply unlike mr. porter's immediate response. I am receiving no updates and am getting calls from DHL to update my kyc documents which, as i said dont have my current address. DHL has also informed me that once the parcel reaches india it could get stuck at the customs and it would be a lengthy procedure to even send it back to the place it has been shipped from (italy). None of the execs are replying to my mail

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1:55 am EDT
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Farfetch Payments and purchasing

I tried to buy a scarf I really liked the look of. Twice. I came in to the transaction, and it seemed to proceed smoothly until a solid 25 seconds after my order had been confirmed. At this point I received two emails almost simultaneously. One of them described Farfetch's failure to process my payment info, the next a Curt refund notice. 10 days and all that. You know what? Maybe it really was a failure to process my payment info. I'll just use a different card. Well nope. I tried to order the scarf again, only to get 3 emails on quick succession: Order confirmed, Order cancelled, Refund issued. I'm not yet sure if this is actual credit card fraud or not. Maybe they ran out of stock and are just too embarrassed to tell the customer. Who knows. I wish Farfetch would let me know the particulars of the cancellation, and maybe, just maybe actually send me my scarf. In general I probably would discourage friends and family from using this online shop. It seems like they either can't get their ducks in a line or are scamming their customers. I have been sorely disappointed in all the proceedings thus far, and will probably never use this accursed website again, nor will I allow anyone I know personally to be tricked like I was. I just wanted a scarf. Now Farfetch has two credit cards( yes I know I shouldn't have done that no need to remind me), and I have no scarf to show for it. 0/10. If customer service wants to sort this out I would be more than happy to pay the aforementioned sum of money and buy the darned scarf, but I can't believe they'll have any mind to do so, as so far they have simply taken my money, cancelled my order, and have yet to deliver on their promised refund. Once again 0/10.

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2:30 pm EDT

Farfetch Unfair business policies

This is my first time ordering in Farfetch and what a terrible experience!
Date of Incident - October 15th
Order Number: HNRJD4

My sister passed the day after I made an order of a "Self-Portrait" dress with Farfetch. I had to leave the country and upon my return, my return date had already passed. My deadline was October 7th and I sent an email thought the webpage on Sunday, October 13th and called today, October 15th to follow up. I'm only a week late.
The dress didn't fit me, so I called them willing to provide proof of my plane ticket and even my sister's death certificate. They said the couldn't accept the return.

The dress is also missing a belt and is honestly poorly made, which makes me doubt if it is an original dress. I've ordered from Self-Portrait directly before and never had an issue with the quality of their products. I don't even think I can resell the dress online given how poorly made it looks and is missing the original self-portrait package.

I'm disappointed that, given my special circumstances, they wouldn't even accommodate my request for a refund. Things happen to people and we need to be treated with fairness and kindness as customers. We're not machines. I will never, ever, order from them again.

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7:20 am EDT

Farfetch Prada flat mini bag that came without shoulder strap (as advertised)

I did not receive the shoulder strap that was supposed to come with the Prada mini bag. Upon writing to the company to Enquiry about this, your staff, Carter Wang, had first replied with an email on 4 October, indicating that they would confirm if the boutique had forgotten to send the shoulder strap. It took two weeks after I had persisted in getting a response from the boutique and Carter had indicated that the boutique had insisted that they had sent out the shoulder strap. The fact is, I have not received it. If they have truly sent out the shoulder strap to me, would I even have written in to enquire about it in the first place?! This is clearly an issue of integrity! And Carter had only given me the option to return the product so that I could get a refund! This is totally unacceptable and utterly disappointing if it is the only way Farfetch can think of to resolve this issue (which is a lack of integrity on the part of the boutique)!

Order no: VRTHUC
ref:_00D0YLeAK._5004G23EZks:ref

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Farfetch Customer Reviews Overview

Farfetch is an online luxury fashion retailer that offers a wide range of designer clothing, shoes, and accessories for men and women. The website has received numerous positive reviews for its vast selection of high-end fashion items and exceptional customer service.

Customers have praised Farfetch for its easy-to-use website, which allows them to browse and purchase items from a variety of luxury brands. The website also offers a range of payment options, including PayPal and Apple Pay, making it easy for customers to complete their purchases.

Farfetch has also received positive reviews for its fast and reliable shipping, with many customers reporting that their orders arrived on time and in excellent condition. The company also offers free returns, making it easy for customers to exchange or return items that don't meet their expectations.

In addition to its excellent customer service, Farfetch has also been praised for its commitment to sustainability. The company has launched several initiatives aimed at reducing its environmental impact, including a program to recycle clothing and a partnership with the Ellen MacArthur Foundation to promote circular fashion.

Overall, Farfetch has received overwhelmingly positive reviews from customers, with many praising the company for its exceptional selection of luxury fashion items, fast and reliable shipping, and commitment to sustainability.

Farfetch In-depth Review

Website Design and User Experience: The website design of Farfetch is sleek and modern, providing a visually appealing and user-friendly experience. The layout is intuitive, making it easy to navigate through different categories and find desired products. The search function is efficient and the filters help in narrowing down the search results. Overall, the website design and user experience are top-notch.

Product Range and Variety: Farfetch offers an extensive range of products from various luxury brands, ensuring that customers have a wide variety to choose from. Whether you're looking for clothing, accessories, or footwear, Farfetch has it all. The product range is constantly updated with the latest trends, ensuring that customers have access to the most fashionable items.

Pricing and Value for Money: While Farfetch offers luxury products, the pricing is competitive and offers good value for money. The website often has sales and discounts, allowing customers to purchase their favorite luxury items at a more affordable price. Additionally, the quality of the products justifies the pricing, making it a worthwhile investment.

Customer Service and Support: Farfetch provides excellent customer service and support. Their customer service team is responsive and helpful, addressing any queries or concerns promptly. The website also has a comprehensive FAQ section that provides answers to common questions, ensuring that customers have a seamless shopping experience.

Shipping and Delivery: Farfetch offers reliable and efficient shipping and delivery services. The website provides estimated delivery times for each product, allowing customers to plan accordingly. The packaging is secure and the products are delivered in excellent condition. Overall, the shipping and delivery process is smooth and hassle-free.

Return and Refund Policy: Farfetch has a customer-friendly return and refund policy. Customers can easily initiate a return or exchange within a specified timeframe. The process is straightforward, and the website provides clear instructions on how to proceed. Refunds are processed promptly, ensuring customer satisfaction.

Authenticity and Quality of Products: Farfetch guarantees the authenticity and quality of its products. As a trusted platform, they work directly with luxury brands, ensuring that customers receive genuine products. The quality of the products is exceptional, reflecting the luxury standards associated with the brands they offer.

Customer Reviews and Ratings: Farfetch provides customer reviews and ratings for products, allowing shoppers to make informed decisions. The reviews are genuine and provide valuable insights into the product's fit, quality, and overall satisfaction. This feature helps customers gauge the suitability of a product before making a purchase.

Loyalty Programs and Discounts: Farfetch offers loyalty programs and discounts to reward its customers. By joining their loyalty program, customers can earn points on their purchases, which can be redeemed for future discounts. Additionally, the website frequently offers exclusive discounts and promotions, enhancing the overall shopping experience.

Privacy and Security Measures: Farfetch prioritizes customer privacy and implements robust security measures. The website uses secure payment gateways to protect customer information and ensures that personal data is handled in accordance with privacy regulations. Customers can shop with confidence, knowing that their information is safe and secure.

Social Responsibility and Sustainability Initiatives: Farfetch is committed to social responsibility and sustainability initiatives. They collaborate with brands that prioritize ethical practices and environmental sustainability. By supporting Farfetch, customers contribute to these initiatives, making a positive impact on the fashion industry.

Mobile App Experience: Farfetch offers a user-friendly mobile app that provides a seamless shopping experience. The app is well-designed, allowing customers to browse and purchase products with ease. It also offers exclusive app-only deals and notifications, enhancing the overall mobile shopping experience.

Overall Shopping Experience: The overall shopping experience at Farfetch is exceptional. From the website design to the product range, pricing, customer service, and delivery, every aspect is well-executed. The seamless navigation, reliable services, and commitment to customer satisfaction make Farfetch a preferred choice for luxury shopping.

Comparison with Competitors: When compared to its competitors, Farfetch stands out for its extensive product range, competitive pricing, and excellent customer service. The website design and user experience are superior, providing a more enjoyable shopping experience. Farfetch's commitment to authenticity, quality, and social responsibility further sets it apart from its competitors.

Pros and Cons of Shopping at Farfetch: The pros of shopping at Farfetch include a wide range of luxury products, competitive pricing, excellent customer service, reliable shipping and delivery, and a user-friendly website and mobile app. However, a potential con could be that some products may have limited availability due to high demand. Overall, the pros outweigh the cons, making Farfetch a preferred choice for luxury shopping.

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Contact Farfetch customer service

Phone numbers

+44 20 3750 1250 +44 75 5728 0789 More phone numbers

Website

www.farfetch.com/usa

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