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on 6 April 2023 Fantastic Services charged me £63.00 for cleaning services which they cancelled on the day. I thought they were going to reimburse me the total amount but find from my credit card statements they only credited me £56.00 on 25 April 2023. They did not reimburse me for the time I had taken off work. Credit was given for a bad cleaning job May 22 but nothing was given towards the plumbing call out we needed afterwards due to debris being flushed down the toilet. The plumber was able to flush it out but Fantastic services refused to pay.
on 26 May 2023 we were charged £50.00 for extra bags of Garden waste although it was not even twice as much as the previous time when we were charged £15.00.
The rates for Gardening services are inconsistent. I was charged different prices for 2 hours work practically every time I used them and then they add on extra for carbon emissions
A gentleman from Fantastic services called after the Gardening service and said I would be given £10.00 of goodwill which I never received.
To resolve this matter I need Fantastic Services to reimburse me for everything see details below:
Pay in cleared funds to my personal account (not on Fantastic Services account credit) the amounts owed as follows:
1. Cleaning services, not delivered and not refunded yet by Fantastic Services = £7.00
2. Goodwill as promised but never received from Gardening service = £10.00
3. Grossly inflated extra bag charges that need to be refunded = £35.00
4. Time that I was forced to take off work at my own cost = £88.00
5. Plumber callout to resolve debris left by Fantastic Services worker in the toilets = £75.00
Desired outcome: See details in information section on the amounts that Fantastic Services owe me
The company replied swiftly and made an offer to resolve the matter. Although it did not fully cover our expenses, we have accepted it to bring the matter to a close and appreciate that they were very fast in responding.
