Factor 75 review: Unacceptable "customer service"

Factor marked my June 22 box as delivered even though no box or locker code arrived, and the tracking incorrectly displayed the June 15 delivery photo. Only after I contacted support did I learn the box was delayed due to a fulfillment/courier issue. Agents repeatedly gave scripted, inconsistent answers, blamed the link and my incompetence, refused meaningful escalation, and offered only a 50% refund despite this being a repeat delivery failure.

Waiting 24-48 hours for food you already purchased and depend on (which may or not actually arrive in those 24-48 hours) is not a "resolution." Ever heard of a head's up?

I want full reimbursement, direct answers, and a real resolution. Is it too much to ask for y'all to care about your customers?