Factor 75
reviews and complaints

I recently tried out the meal delivery service from Factor75 and my experience was not great. I placed an order for a box of 18 meals and was charged on January 18th with a delivery date of January 24th by no later than 8:00 pm. However, when the delivery time passed and the box still hadn't arrived, my husband called to inquire. We were informed that our box had encountered some unforeseen issues but would be delivered by 10:00 am the next day, January 25th.

However, even by noon on January 25th, the box had still not arrived. I made a call to Factor75 to express my dissatisfaction and request a full refund. Unfortunately, the representative I spoke with refused to refund my payment because the box had already been shipped. I explained that I did not want the food if it had been sitting in a box for two days, but the representative told me that their food was designed to be okay in a box for up to 48 hours. I found this to be a little questionable, since 48 hours is indeed two days.

Nonetheless, the food box finally did arrive shortly after. I took a video to document the temperature of the food at the time of delivery and everything inside the box was around 40.3 degrees Celsius, making it just barely out of the danger zone. I was not impressed with my experience with Factor75 and do not recommend their service to others.

I figured I'd give it a shot and try out Factor75's meal delivery service since they seemed to cater to those with gluten sensitivities like myself. However, I was pretty disappointed to discover that I had to fork over all of my personal information just to get a peek at their menu options. When I finally got to the ordering portion, I realized that none of the selections really met my specific food preferences. So I pulled the plug and canceled the order straight away.

Well, six whole days later I noticed that Factor75 had gone ahead and charged my bank account anyway. Naturally, I was pretty miffed and dialed up their customer service hotline to rectify the situation and get my hard-earned cash back. I mean, I never even received the food after all! But instead of a speedy refund, all they could offer me was an excuse about a "system glitch" and information about a supposed "order" that I never even made.

After reaching out to their support team in vain, they told me that since the cutoff for shipment had already passed, I was out of luck when it came to getting my money refunded. Naturally, I'm not one to take such news lying down, so I turned to my trusty bank for help. Unfortunately, it seems like even they can't perform a stop payment for a debit card purchase like the one I made with Factor75.

Long story short, it looks like I might have to go the extra mile and file a fraudulent claim to get my money back. Let this be a lesson to all you picky eaters out there - Factor75 might not be the best option if you're looking for something more specific than what they group together in their meal delivery service. So do yourself a favor and save your personal information and your hard-earned cash for something a little more customized.

So, I gotta say, I had high hopes for Factor75. I mean, getting delicious, healthy meals delivered right to my door? Sign me up! But unfortunately, my experience with them was less than stellar.

Here's the deal: I signed up for a trial food box, which was supposed to be totally risk-free and easy to pause or cancel at any time. Seemed like a no-brainer. I got my first box in late October, and honestly, the meals were pretty tasty. But I realized pretty quickly that I had ordered way too many meals, so I went to the Factor75 website to pause my next delivery.

And this is where things went downhill. Instead of pausing the next box, which was supposed to arrive in early November, they sent ANOTHER box to my workplace without my consent - on a day when I wasn't even there. And here's the kicker - the food needs to be refrigerated! I was so frustrated and confused, so I messaged their customer service to try to sort things out.

Long story short, Factor75 basically told me tough luck. They said I was too late to pause the November delivery (even though I had tried to pause it weeks in advance), and that it was just their policy to require a week's notice for any changes to the account. But here's the thing - they never told me (or anyone, as far as I know) that there's no grace period to try out the first box before committing to the service. So basically, if you sign up for that "free/reduced introduction box", you're already on the hook for another week's worth of meals before you can even try them out.

I was so disappointed by this whole experience. Not only did I end up with twice as many meals as I wanted, but I didn't even get to customize the second box or refrigerate the food properly. And when I reached out to Factor75 for help, they basically shrugged and said "oh well". Not exactly the kind of customer service you want when you're paying good money for a service.

Overall, I would NOT recommend Factor75 to anyone. Sure, the food was okay, but the customer service and policies were so frustrating that it's just not worth it. Do yourself a favor and find another meal delivery service that actually cares about their customers.

So, let’s talk about Factor75’s business practices. I’ve gotta say, it’s not great. The first thing is, you have to enter all your info just to look at their menu. That’s a lot of work just to see what they have to offer. And then, even after you pick a meal or two, you have to come back later to choose the rest. But what happens if you get busy and forget? They just go ahead and charge you for meals you didn’t even choose. And by the time you realize it, it’s too late. What a ripoff!

And don’t even get me started on the option to pause your deliveries. I tried, but it didn’t work. And all their meals taste the same! Plus, they’re pretty pricey, and the add-ons are even more expensive. The only thing I really liked were their shots, but you can’t just order those as a standalone item. Ugh.

I decided to try Factor75 because I thought it would make my life easier with my busy schedule. But boy was I wrong. The subscription thing is just ridiculous. I don’t need another thing to keep track of every day. And all those coupons they send you? It’s just an excuse to charge you even more money. They’re 100% shameless.

It’s like they’re waiting for you to walk through the door so they can trip you and steal your wallet. And when you ask for it back, they just say “sorry, it’s in the fine print.” Auto enrollment? Come on, give me a break. The CEO of this company is a total scam artist, like a used car salesman or something. I wouldn’t trust their food if my life depended on it.

But hey, that’s just my opinion. If you like Factor75, more power to you. Personally, I’ll be taking my business elsewhere.

I been a loyal customer of Factor75 and I been receiving a shipment of 12 meals every week for some time. But then on September 7th, 2022 after receiving my order, I went on their website to pause my next order, because I was going out of town on September 14th and wouldn't be returning until September 25th. I wanted to make sure that I wouldn't receive any meals while I was gone, so I made sure to pause my future orders until September 27th.

To my surprise, on September 13th, Factor sent my weekly supply of 12 meals despite the fact that I had paused my orders until September 27th! I was really upset about this, but I didn't have time to deal with the issue because I was leaving the very next day. So instead, I decided to freeze the food shipment and eat it when I returned from my trip.

On September 20th, I called Factor to ensure that they weren't going to ship another food order that day, and sure enough, despite cancelling my orders on both September 13th and September 20th, they told me that another order had been shipped! I was really frustrated at this point, so I let the customer service representative know that I had gone on the website and cancelled both orders. I even told her that I was out of town and asked if she could have today's order rerouted or picked up by their delivery company.

She then asked their escalates service team if she could do anything, and they told her to offer me a credit for a future delivery. I was really annoyed at this point, and I told her that I wasn't interested in a credit. I had already paid for an erroneous order on September 13th, and I wasn't willing to pay for another mistake. I just wanted a full refund, and I wanted to pause all future deliveries until I turned them back on.

Unfortunately, they refused to provide me with a refund, so I told them to cancel my account, and I would take it up with my credit card company. I was really disappointed with the whole experience, and it made me question whether or not I wanted to continue buying from them.

I'm writing this review because the customer service representative let me know that I wasn't the first person to call in with this exact same issue, which leads me to believe that Factor75 is aware of their website issue. But rather than correcting it, they just issue credits to keep customers ordering their food and ignore those that want to pause or cancel their subscriptions.

In conclusion, I will never use Factor75 again, and I think it's really important to get the word out about their deceptive and dishonest practices. I hope that they will take this as an opportunity to reassess their policies and really listen to their customers.

Of the many prepared meal delivery services we have tried, my husband and I prefer Factor. The food is delicious, and our orders have always been well packaged and arrives chilled.

Spammers. Unsolicited emails every 2 days trying to get me to sign up for "free meals" that in fact require subscription. "Unsubscribe" button and direct requests to customer support have no effect.

BY FAR the best quality & flavor of ready prepared online meals. Plus BY FAR, *thekindest most helpful customer service folk. Just wish ALL online businesses operated at the "Factor 75" level of ideals.

Since 10/10 I have received over 37 spam marketing emails from them. I have unsubscribed from their email list and I keep getting emails. I have contacted them to stop, no reply and I'm still getting emails. Don't give this company your information unless you enjoy being Spammed with marketing emails.

I have had no problem with my food except with the occasional items being incorrect. My issue with Factor is that they keep emailing me constantly after I have unsubscribed multiple times to every single spam message they send me over weeks and weeks and I am tired of it! Leave me alone, no not contact me again! There are class action suits out there against companies for this very reason, be careful before you find yourself on one factor

They didnt give me a tracking number for my second shipment. I asked *** for one, got a tracking number, then the tracking didnt move. Contacted *** again and oops! They forgot to tell me they canceled my order. It was processed for a refund, however, they didnt have any intention up until I started asking to either let me know the order was canceled or to refund the order. Really, really bad. Find a better meal delivery service.

Requested a refund after signing up, the food choices weren't keto friendly. After waiting 11 days and no refund I contacted support. Support informed me they see a chargeback and can't issue a refund. I never did a chargeback with my bank, I asked for the proof and they refused, kept saying they see the chargeback and refund issued by my bank. I ask for proof once again before I report it as fraud, all of a sudden they emailed me stating my original refund wasn't successfully done and there wasn't a chargeback as I should see their refund come through in 3-5 days. How ironic?

Horrible service. Delivered my box to the wrong house.. in the wrong city. Got credited to my account but they wont let you use the credits fully. Which was $96.00+ they stated i cannot utilize the credits fully. Because Im on a promo. Their terms and conditions DOES NOT have a section describing how the credits will be utilized nor listed in their promotional info. So, they claim only a portion of credits will be utilized for a purchase of a box and cannot be utilized for anything else. The food is great but the services arent worth it. I only had 1 box delivered properly and it went downhill from there.

I used this meal service for 11 weeks until I finally decided to cancel it. Out of the 11 weeks my delivered order was wrong 4 of the weeks. Thats more than a 36% error rate! Talk about bad company quality control. I was either given wrong meals or missing meals completely. I didn't give it only 1 star just for the fact that I was always compensated with account credits or total refunds when I contacted them about the mess *** But honestly, when your meal planning or have specific dietary needs, you just want your order to be right and the compensation doesn't really make up for it. These mistakes were just happening way too often.

Absolutely awful. Do not use them. Signed up thinking it could be helpful. Changed my mind, cancelled my membership on my own. However, they still had me setup for a meal delivery. I contacted them on 2/27 asking them to cancel the meals (arriving 3/8) and make sure to not charge me. They assured me the meals were cancelled and I would not be charged. Today, 3/4, a $78.99 charge appeared on my bank app from them. I immediately contacted customer service who said they issued a refund and it could take 3-5 business days. I'm sorry, the refund should have never been necessary had they done what they said. Now my money is in limbo until next Thursday while I need gas, groceries, etc.

Food has been amazing, some of the best that Ive tried. That does no good if it doesn't show up. If you want a couple of meals for variety that is fine but they cannot be depended on for meal prep. I found out mine weren't coming when *** drove past the house. Checked the app and *** didn't even have them yet. Even though the company has my phone number and email there was no notification of the delay.I called customer service to attempt to resolve the issue and they only solution they offered was to refund me for a product they didn't send. They acted as if they were doing me a favor by not charging me for something I didn't have. First customer service agent hung up on me when I told him my issue.The next 2 were friendly and did the best they could with the scripts they were given, but still zero help. The company overall is garbage and doesn't care about the customers. Order from them at your own risk.

To whom it may concern,I would first like to make it known that I have been a Factor 75 customer off-and-on for over a year. Up until the past few months, I have been completely satisfied with the services provided by Factor. Over the past few months, on two occasions, my Factor 75 meals have been delivered well past the promised delivery time of 8PM. The unfortunate part about this is that I work nights and can only wait so long before having to leave for work. In two of these cases, I waited until 8:30pm but my order did not arrive. When I returned home from work in the morning, My Factor 75 box was just sitting there. I opened the box and found that the contents were barely cold. The was absolutely no way that I was going to trust the meals to not be spoiled. Granted, the customer services representative that I contacted was very helpful and refunded my order in the form Most recently Order No. *** did not arrive at all. I contacted At Co with Factor 75's Customer Experience Team, who offered me an insulting $25.00 credit for the trouble (in the form of "Factor Bucks"). The problem with this offer is that my order was nearly $85.00. I insisted for a full refund directly to my bank account. Finally, At Co agreed. Notwithstanding my gratitude for Factor 75 refunding my order, there is a major breakdown within their logistics and contracted couriers. Factor 75 needs to understand that they are not the only company who offers this type of service. Unless these reconsider how to resolve these issues, they will fail as company. I truly hope that the right people read this and that positive changes can be made to resolve these short-comings.Respectfully

The customer service at Factor75 is, to be frank, atrocious. I had attempted to cancel my order a week prior to it being delivered, yet I was still charged on my card, with no solution or roundabout. It was a real letdown. This company is just not worth your investment of time and money - I would advise you to take your business elsewhere. At the end of the day, customer service is extremely important to every business' success, and Factor75 neglected to fulfill that need. Their greedy and self-centered desires for their own personal gain is truly regrettable. I truly wish I had never gotten involved with them in the first place - so beware!

Yo, so I gotta say my experience with Factor75 was kinda whack. When I logged in, my account got reactivated without me knowin' and I didn't get an email 'til my order was already being prepared to ship. When I hit up customer service to try and cancel, they told me it was too late. To top it off, I didn't even get the discount they promised me for reactivatin' my account.

Then when I got my meals, they were straight up disappointin'. I paid $74 for 4 meals and they were only kinda healthy and just okay in terms of taste. Like, ain't nobody wanna spend that kinda moolah on some mediocre eats, ya feel me?

Overall, I wouldn't recommend Factor75 based on my experience. It was pricey and the customer service was lackin'. Plus, the food wasn't even all that good. Save your hard-earned dollars and cook your own healthy meals, or look elsewhere for a better meal delivery service.

I recently made a purchase on Factor75.com, where I planned to order 12 meals in total and picked out specific meals for my week. I was excited for this because I heard good stuff. However, I had a few setbacks as they overcharged me $154 instead of the initial expected $99 with a promo code. In addition to that, they tried to charge me extra $99 also for the same week, which was unexpected in any way possible.

After realizing this, I gave them a call to make sure the extra charge was canceled, which was done but I couldn't get any help on the difference being made up. I found this unfair as they had overcharged me and were not keen on correcting their mistake. I felt left out of my budget with those charges and being unable to make any adjustments.

Unfortunately, that was not the end of my bad experience with Factor75.com. The biggest issue came when my package arrived, and I discovered that NONE of the food I had previously picked was in the package! It was at that point that I felt like throwing my hands up in the air in frustration. I was at a loss because I was expecting something totally different from what I got.

In conclusion, I must say that my experience with Factor75.com has been quite turbulent. With all the issues I faced; overcharging me without any form of compensation or any attempt to correct the mistake and not delivering the meals that I initially requested, it was all disappointing. This is highly unacceptable as a customer who is trying to get some meals to get through the week. I hope they see this and make amends for people like me.

So, I tried out Factor75 for the very first time. The thing is I didn't get any confirmation emails, texts, or receipts of my order. That's a big red flag, what if my order doesn't arrive? I'm all in a daze and left wondering when my meals will get here, nobody likes that kind of stress. So I called up their customer service, explained the whole thing, and guess what? They couldn't give me any answers. I got a response I couldn't believe, they basically told me "we don't/can't provide any of that information". Well, dang. I don't have time for that, and I certainly don't want to spend money on a service that doesn't seem to care all that much.

Speaking of money, this service isn't exactly the cheapest out there. I expect better customer service when I'm spending a pretty penny. It's the least they could do to send a confirmation email and update me with a rough timeline of when my meals will arrive. But they said they "can't" provide any of that info, what kind of response is that? It doesn't exactly inspire confidence in their ability to deliver quality service.

I mean, sure, I haven't even tried the food yet - but what if I do and I love it? What if the food is the best thing since sliced bread? That doesn't change the fact that their customer service is lackluster. It's enough to make me cancel my account and look elsewhere for meal delivery services. It's a real shame, too. I had high hopes for this service, but it looks like it's not for me.

My experience with Factor75 (factor75.com) left much to be desired. My initial order was unfortunately not delivered, and when I reached out to customer support, they were not helpful at all. Instead of apologizing for the mistake or offering to rectify the situation, they simply pointed fingers and said it wasn't their fault. This was disappointing to say the least. As a paying customer, I expect the company to take responsibility for any issues with delivery.

Furthermore, because the issue was not addressed, I have decided to take my business elsewhere and will not be giving Factor75 another chance. It's simply not worth dealing with poor customer service and the chance of repeat issues. I will also be sure to let my friends and family know about my negative experience so that they can avoid similar frustration.

Overall, I would not recommend Factor75 based on my experience. While the food itself may be good, it's simply not worth supporting a company that is unwilling to take responsibility and provide satisfactory customer service.

I've been trying out Factor75 for a while now, and I have to say, the food is pretty okay. Or at least, it would be, if I ever actually got it. I gave them a shot twice and the first time around everything was great, the meals tasted good, and they were delivered on time. However, the second time around, things started going downhill.

My scheduled delivery came and went, and I found myself waiting for days for my meals to arrive. When they finally did, they were a mess. All of my food seemed to have jumbled around inside the box, and when I opened it up, everything was warm and definitely unsafe to eat. I couldn't believe it! I immediately contacted their support team, but unfortunately, they were not helpful at all. I tried getting in touch with them through a chat interface, but they seemed uninterested in helping me.

It's really too bad that the support team let me down, because I was really hoping that Factor75 would get its act together. Unfortunately, I don't think I'll be ordering from them again. As much as I appreciate having food delivered to my doorstep, it's not worth the risks involved in eating food that's been left out for days. In the end, I'll stick to cooking my own meals and staying away from Factor75.

So, I tried Factor75 and had a bit of a rough experience. I picked out a few meals on their website, but before I got a chance to put in the discount code they sent me, I got charged automatically. There was no confirmation or anything! It was frustrating.

After that, I realized I had accidentally clicked on a premium meal that cost $19.99. I talked to one of their customer service agents and all they said was, "Sorry." They couldn't cancel my order, but they did tell me they would apply the discount code I had meant to use. Still, I wasn't holding my breath for that refund.

I have to say, each agent I talked to just seemed to repeat the same "Sorry" line. It wasn't very helpful. I hope my order actually arrives and I can try the meals out. I'm excited to see if they are worth the money and the hassle.

Factor75 ain't all that great! I had to cancel after only 7 weeks because of the cost and quality. The saturated fat in their meals is sky high. And you know what they say, too much of anything is never good for you. So how in the world can they call themselves healthy?

And get this, when I called up to cancel they tried to play me, talkin' about I missed the cut-off time by 1 hour and that they couldn't give me a refund for the box that was supposed to ship out in 6 days. But they were more than happy to "put a hold" on my shipments if I wanted to "think it over," like what?!

Honestly, it just don't make no sense. So they can put a hold on future shipments but they can't cancel one that's a week out and refund my hard-earned money that they supposedly processed just an hour before? I don't know about y'all, but that just sounds like a whole bunch of BS to me.

Factor75 makes some pretty good food, but their courier service is total trash. They use this company called AxelHire, and let me tell you, they're a real piece of work. I mean, they sent out my box on Tuesday night, which means that if you're looking to do some meal prep for Monday or Tuesday, you're totally out of luck.

But that's not the worst part. I gave them my business address for delivery, and for two whole days, the driver claimed that my building was "inaccessible" and just straight up didn't deliver my food! Now, I know for a fact that we get deliveries from FedEx, UPS, USPS, and all kinds of food delivery services without any problems whatsoever. So what's the deal here?

You would think the driver would at least try to get in touch with me or something, but no. They just cancelled the delivery for two whole days in a row. I mean, seriously, what kind of operation is this? Finally, I got fed up and called Factor75 to cancel this garbage service.

Honestly, I was pretty disappointed with the whole experience. I mean, the food is good, but if they can't even deliver it properly, what's the point? And I don't know who's to blame here - Factor75 for choosing such a bad courier, or AxelHire for screwing up so badly. Either way, I'm not sure I can recommend Factor75 to anyone right now.

This company, Factor75, has left me deeply disappointed and frustrated. I was excited to try their meal delivery service, but my experience with their website and customer service has been nothing short of a nightmare.

As soon as I placed an order, I noticed that there was an error in the website's order generation system. I immediately cancelled my order and received a confirmation email stating that my order had been cancelled. However, to my shock and disbelief, I found that my credit card had been charged in the amount of $91.00 just a few days after I cancelled my order.

Nine days later, I received an email from Factor75 informing me that my order was on the way. This was despite the fact that I had received a confirmation email for my cancellation. When I contacted the company to ask for an explanation, I was met with an absurd response. The representative informed me that Factor75 is a subscription-based service, and they generate an order if customers do not choose their meals individually. I was baffled - why was I charged even after I cancelled my subscription? And why was I not informed about this subscription model beforehand?

The representative did not seem to understand the seriousness of the situation, and dismissed my concerns by stating that there was nothing they could do. I was left to deal with the fraud department of my credit card company to try and get my money back. This was a time-consuming and frustrating process, one that should never have happened in the first place.

Overall, my experience with Factor75 has been anything but positive, and I would not recommend this service to anyone. The website's order generation system is flawed and has caused me undue stress and financial burden. The customer service representative's apathetic response only made matters worse. If you are looking for a meal delivery service, I urge you to look elsewhere.

I created an online account, put in all my information to open the account, including credit card information. Due to the way the predatory and fishy way the website is set up, I opened the account in order to view the whole menu, to see the food options for breakfast, lunch, snack, etc. In opening the account, In order to view the information, I had to select how many meals I planned to order weekly and if there were any food to avoid. Upon looking at there food selections, I decided not to move forward with placing the order, therefore, I did not select food choices from their menu. I did not confirm any food selections. There was no button to confirm order placement. I was charged $104.99 before even seeing the menu. I

was not aware that I was actually placing an order. I thought I was just inputting my card information since I had not even seen the product yet. After viewing the food options, and deciding not to proceed, I realized that I had started placing an order and that I was being charged. A few minutes later, I cancelled the order and subscription in less than 20 minutes. After seeing that I was charged on my card, I contacted costumer service. After explaining everything to them, and letting them know that I didn’t select any meals, She told that the meals were pre-selected for me, and was told the next day that the order could not be cancelled. 1- I didn’t select the foods, 2- Their pre-selection includes foods that I don’t eat, 3-it’s supposed to still be delivered on 04/04/23. The order wasn’t even processed or shipped out yet and they refused to cancel and issue a refund, which is complete nonsense by itself, because she could supposedly edit the food options and edit the shipping address, but not cancel? But even more so due to the fact that I cancelled immediately after browsing the menu. The order number is [protected]. Their whole website and app is fishy. It tricks people to signup, and is not completely clear on canceling, that when you cancel, you’re actually not fully canceling, because I didn’t confirm an order placement or make food selections. Rergarless, it was automatically placed for me with specific foods that aí had specifically selected in the questionnaire to avoid.

I subscribed to Factor 75 for as a food prep and delivery for my mother. Upon setup, I selected the meals for delivery. However, I continued to receive texts from my credit card company that my purchase with Factor 75 is denied. I contacted my bank and was informed that Factor 75 is using the wrong cc billing address. I contacted Factor 75 because now, my mother's meals are canceled. I tried resolving the issue with Factor's chat, which was unsuccessful, so I contacted them via phone. I can't believe that a company like this employs such ill-informed representatives. I had to repeatedly explain a very simple issue & remedy to the associate, which she still could not resolve. I asked that the issue be escalated to a manager, and was told that none was available, and that any manager would tell me the same thing the agent did. Nor did the agent offer to have someone more knowledgeable contact me.

So here it is, my elder mother's meal delivery was cancelled. Factor representatives can't resolve the issue, and I was not offered any alternative. How simple is it to change the billing address!? After this experience, I now know that this issue is a blessing in disguise. Who knows what other issues I might have encountered that Factor can't and won't resolve, or have such a lackadaisical attitude about...

Want great meals that never arrive? You should try Factor_75! Out of over 5 deliveries, only 1 has showed up. The front line customer service reps are easy to get along with and truly do the best they can to make things right, but the supervisors never call people back. They never refund people like they are supposed to, and they do not seem bothered at all about *** lack of delivery. I spoke with *** and a supervisor with that company told me that all food boxed are currently being thrown away instead of delivered because of their backlog of packages. What a sad thing when we have starving folks in this country! Factor 75 and I just are not a good fit. They are unable to deliver reliably to my area because they use *** instead of *** They told me they were looking into switching providers in this are and would call me back and update me, but they never did and instead decided to keep sending things via ***. Now, I have canceled me subscription and am requesting a refund of $99 for my last box that never showed up... Think I will get a call back? I doubt it. The Agent informed me to open a case here to force them into a resolution. How sad that their supervisors simply dont care about their customers. I guess that is what happens when you get bought out by a *** Hello Fresh and are more profit focused then customer focused.

On June 16, 2022 I clicked on A *** ad for factor and decided to look into it because it looked interesting. While looking into everything I follow the directions for my information so I can get a little bit more knowledge on this company. Doing so there is an option to see meals, and I was really interested in that I wanted to make sure that it was something that myself and my family would actually eat. Then there was a part where it wanted me to give you my bank information or link PayPal. I link PayPal just so I could see the meals and I was automatically charged for the plan without even being asked. I feel like this should be illegal I have never had a company take money from me in this manner.Today on June 27, 2022 contacted support about this issue at factor. I was given some very drawn out reasoning as to why I was charged the way I was, I Instantly felt like this company deliberately takes advantage just to make a dollar. I explain to the customer service rep was never anything that popped up asking me to place an order, there is never anything confirming me wanting to place an order, there is never any final button or anything for that matter asking me to place an order. This should not be legal to place an order for somebody without actually having a customer agree to it, and there was nothing that the company was willing to do to help.

So how the subscription works, is you pick an amount of meals, and then they send you those meals bi weekly. For example, when I would order, I would order 8 meals, and that would last me for a while, so I would not order again, and cancel the weeks I did not want. This is where the problem occurred. I got charged for an order for this week, that I cancelled on their website, or so I thought, and when I called them they said it was too late. That doesn't even make sense to me, as I had no reminder my meals were being prepared, or that I even had a deadline to cancel for the week. I thought I had canceled. So when I asked the person I was speaking to, to cancel the order, as I didn't have the money for it, they said they could not. Now, this was a day after my "supposed" deadline, and minutes after I had been charged. It was also a week before my "meals" would be set to deliver. I hate complaining, and I think this company probably helps a lot of people, but this was not right. Yesterday I arrived home from work to a box of meals sitting at my driveway, and I can only assume I am about to be charged more money than I have for the box I did not want. My main concern is that others will be done the way I have been, it is unfair (I know life is lol), and especially in our economy today, too much money to be charged someone who did not want the meals. They didn't even let me choose the meals.

I looked at this website and initially thought I might use it but after I had input all they info they required to set the account up before letting you see the meals, when I looked at the meals they offered there were none that I thought were interesting. At that same time I DID NOT CLICK ON THE SUBMIT BUTTON TO COMPLETE THE *** and I also closed the account. So I was very surprised to see a debit from these scammers for ***. When I went to the website I could not sign in because it said the account had been deactivated. When I initiated a new password and looked at the order they were sending I knew immediately that it was a scam -- there is simply NO WAY I would have ordered food made with jalapeno or poblano. Like many shady businesses that get lots of complaints, they do not list their customer service number on their website -- your only option is to look at their FAQs -- at no time can you get customer service in real-time with what is listed on their website. I did find a contact number under their listing on the Complaintsboard.com website, which showed multiple complaints (close to 90 in the last year) about their business practices, which mostly involve them charging people for meals they haven't ordered. I called and asked them to stop the order and refund the charge, which they refused to do, saying it had already "shipped," even though the charge was only submitted last night around midnight and today is the Thanksgiving holiday.

I purchased a one time meal box for delivery on Wednesday, July 13th. I authorized a one-time purchase for the meal box. They then automatically enrolled me in a recurring subscription and delivered a box to me the next week on Wednesday, July 20th. I asked for a refund and they refused to give me one. I then asked them to cancel my subscription verbally while on the phone and I also went on their website to cancel my subscription as well. I then received a third meal box today, July 27th and was again charged for it despite canceling my subscription. Despite being "fresh" and "made to order" food, they claimed they needed an eight day advance notice of a cancellation to remove my recurring subscription for this week. Since I had cancelled my recurring subscription on July 21, they again initially refused to help. They ultimately agreed to refund this weeks meal box only after calling multiple times and luckily finding a customer service representative that took pity on me. They have outright refused to refund the meal box for the week of July 21st. Despite cancelling my subscription verbally over the phone twice now and also cancelling on the website twice, I have received no confirmation email stating my subscription has been terminated. I want to make sure this doesn't continue and I would like a refund for the second week's box as well as it was not communicated at any part of the checkout process that I would automatically be enrolled in a recurring subscription.

Prior to this June -July I used factor in June and July . I got covid in July and suspended service. Fast forward to this year and I reactivated my acct, but never really paid attention after that. I got a box Wed July 20,22. I was confused because I did not get any confirmation or email tracking. I began searching for the charge ( because I never saw one on any acct of mine) . I looked on the site and I see a card Im not familiar with? I called immediately and spoke to 3 people and finally 1 said a supervisor would call me in AM. That night at ***am I got 2 emails from factor stating so and so claimed a free box. A third email at 1am saying the same! People I dont even know. I logged into factor and see 4 yopmails added to my account that are not familiar to me ( listed under free box invites). I forwarded all of this to a woman named kristian *** (works there) . Spoke with supervisor ( 2 different ones. One told me the card was associated with *** I do bank there so I thought I would check with them, but they are not familiar with the card. The card expiration is 7/27? Like a new card? I sent a follow up email about any updates, as this is very unsettling to me. I told factor they need to remove the card from My acct because it wouldnt let me? I told them to notify the card company because I have no way of knowing if this is a credit, debit, etc. I havent heard anything. I would like an update . I did email and ask for one but got no response.

I was promised a discount that wasn't applied to account once I added my card number and was told otherwise. I'm military and medical and I will not try this due to the lie in the chat below and experience. This company is extremely expensive and lost a potential customer. Thu, 03 Feb *** GMT | agent: Hi ***! Thank you for reaching out! My name is ?Raph and I'm with Factor's Customer Experience Team. How may I help you?--------- Thu, 03 Feb 2022 02:59:20 GMT | client: why this voucher FC23E769-C6FA-4838-9AA2-C58F53ACD651 says it's invalid. This is why I didn't want to join, I'm military and medical personnel and has an account with verify pass for a weekly discount --------- Thu, 03 Feb 2022 03:00:24 GMT | agent: Were so sorry for any frustration during sign-up, but Im here to help! We dont want you to miss this great promotion. May I have your email address so that I can assist you further?--------- Thu, 03 Feb 2022 03:01:29 GMT | client: *** --------- Thu, 03 Feb 2022 03:01:50 GMT | client: and how much is the weekly discount for medical personel --------- Thu, 03 Feb 2022 03:02:43 GMT | agent: Thank you for that information. The *** discount will give you 15% off for the next 52 boxes.--------- Thu, 03 Feb 2022 03:05:19 GMT | agent: Upon checking, I see here that you haven't finish your sign up yet. What I'm going to do here is I will apply the *** care discount on your account after you created your account. Is that okay to you?---------

I had signed up for Factor through a referral from my brother-in-law. After the first box, I was inclined to continue and ended up ordering for a few more weeks. Upon filing a complaint about a box needing to be canceled since I would be out of town, I received a $98 credit which was applied to another box that was canceled so never actually received the credit toward any orders. The big issue stems from this week's order. About two weeks ago I lost my credit card and never uploaded my new credit card information to factor. Yet I still received a full box this week even though my card information is out of date and has even been denied at Factor for payment for the previous week.I use credit cards for payments for a lot of things. I have it set up for auto-pay with my electric/cable providers and for other services like *** and Citibike. No other company was able to automatically charge my new card before I even receive it and all reached out, in turn, to let me know the payment has been declined and I need to add a new card on file. Factor somehow charged a card that no longer is active and the payment is showing on my new statement. From what I am seeing online, this is a regular occurrence at Factor and even now, they are refusing to provide a refund where one is due. And again are only offering credit that was already owed to me anyway. I am seeking a full refund for this week's order and an explanation as to how they are the only company that has done something like this while I transition between credit cards.